Wrike Reviews

Just the overall effect of being more organized in our tasks.

It would be nice if it was a little more intuitive and user-friendly, with less of a learning curve.

A few months.

There are lots of great resources to read-up on how to make it work for you.

It was a little difficult at the beginning. Naming tasks was causing issues. Lots of email that wasn't necessary.

This is a great product if you take the time to learn it and implement it in a way that makes sense for your business.

Tagging and following of tasks

I would like to see a way of implementing a project scope as currently it is just folders, tags and tasks.

1 year

Nope, no issues with stability.

Nope, easy to use. 

- Ability to create as many projects/subfolders and tasks as necessary

- Dynamic Gantt-chart which allows you to set dependencies between projects and adjust on the fly

- Excellent support, 24-7

- Numerous reports which can be customised

By creating a custom dashboard with daily priorities employees stay motivated and efficient.

The ability to do accurate timekeeping has allowed us to see in what ways we are under-budgeting hours and not invoicing enough for particular tasks.

3 years

Depends on internet speed/availability

No

Customer Service:

Excellent

Technical Support:

Excellent

Previous solutions did not offer solutions to cater for both large and numerous small scale projects.

Time log, dashboard, timeline, and the amount of projects I can add.

More organization for projects.

Ability to see a history of when a request for update is sent.

Almost 1 year.

No issues.

No issues.

When zooming in, I lost the ability to see what I input in the description area.

Customer Service:

On a scale from 1-10, I would say 8; for the most part customer service is good, but if a customer wants one aspect of the product and not another, it should be negotiable. We're not willing to pay an extra $200-500 a year for 1 extra person to be added as a main user with access rights. Packaged options should be available.

Technical Support:

On a scale from 1-10, 10.

Yes, switched because we needed a way to communicate with others on the project regarding their input on the tasks.

Straightforward; the interface is very user-friendly; and now that they have fixed the way to add a new folder, even more user-friendly.

Directly online.

We haven't calculated our return on investment, but I would say it is probably 80%.

$470 for the year; don't know day to day cost for using the product.

I would suggest this product to others without question- and have to many other project managers in my classes.

Tagging tasks into multiple folders

Previously we had long e-mail trails, with some people missing out on vital communications on projects. Now it's all in one place with a great audit trail.

2 years

Great customer service - all e-mails get answered in 24 hours, by someone who really understands the product and does their best to help you.

The company didn't use Project Management tools - in fact there wasn't any effective project management. Wrike has made it easy to get people to participate, because it's very user friendly.

Collaboration tools, document attachments, subtasks, deadlines, time tracking, and mobile apps

It has allowed us to track highly collaborative projects (especially in editorial work) without letting important steps fall through the cracks. It has also made document management much easier than email.

The user interface takes some adjustment. It could be more intuitive.

About 2 years.

You must make sure you have buy-in from your key people. Wrike is a good tool, but it still requires follow through from those accountable for various tasks.

We tried two or three other project management tools before we tried Wrike. Wrike was the only one in our price range that has a complete feature set for those managing projects our size.

We've been using Wrike for 2+ years now. We have a creative/editorial team of about 15 scattered throughout our building and offsite, but we work on some highly collaborative projects. We tried several tools before we tried Wrike, but Wrike had the features we needed at the price we could afford.

We've found the mobile apps, subtasks, deadlines, discussion threads, time tracking, and subtask management to be the most useful. The UI is a little unintuitive at first and requires some basic training.

As always with a project management tool, buy-in is the most important part. You still need people who are willing to get organized and assign/accept accountability. If you have that, this tool is very good at helping you see who is accountable for what by what deadline.

Since we do a lot of editorial projects, it has been very helpful for tracking and discussing revisions while making sure everyone is looking at the most current version.

The interface could still be improved, but I think the toolset has been just what we need for our current scale.

Weekly meetings and collaboration between different departments have become much more productive. We always struggled with taking action on things that were discussed in the meetings. Now we have Wrike open during the meeting and instantly create projects and assign tasks and deadlines, then tag those projects to the meeting folder for follow up the next time. It really has changed the way we work (for the better!). Tasks and projects that have shared responsibilities are now easily organized and tracked.

2.5 Years

Customer Service is excellent!

Email tasks

Keeping everything centralized

Subtasks

1 year

Subtasks

Large projects are much easier to manage and keep track of who is doing what portion and when.

Interface takes a bit to get used to.

2 Years

Buy-in for any implemented workflow change is difficult.

None

Not so far

Collaboration made easy, unlimited tasks that can be linked to more than one folder/project, email interface.

Collaboration efficiency like when writing an article. The description of the task is great for reference to keep in mind for everybody. The file sharing and locking capabilities makes working on files cleaner and more efficiently avoiding duplicates, missing versions, etc. The comments within the task help people have all the communication about the task in one place. The subtasks feature allows to create and delegate things to do as they come up, still linked in the same project/task.

The mobile interface really needs work. It's hard to navigate and find tasks or folders/projects. It crashes often, it's slow, etc. It might have improved but since I have tried several times making it hard to be a quick reference or place to follow up on my tasks I stopped using it.

Yes, in academia there is no culture for the use of project management tools. Motivating people to use it was difficult. Also, when I started there were some issues with creating new accounts. I recommended to Wrike to allow people to have access to more than one group (or accounts) and since they applied my suggestion, it became a lot easier to start.

Yes, one that has happened to me several times is that it gets stuck. I then have to clean cookies, etc so that I can use it freely. The mobile interface has even more problems.

Not really. I added over 50 members and it worked alright.

Customer Service: Awesome: 10 out of 10. From how they set their website so that you can find the info, and look at videos to immediate and thorough response in the live chat. If there is any trouble they don't rest to find a solution. And if there is no solution to meet my needs they suggest to add a system feature suggestion that is actually done if it goes with their priorities and/or enough clients vote for it.Technical Support: Shy from great. They some times have a hard time figuring it out. However, as I said, it is clear they care and will find a way to solve your problem.

The lab I joined was paying but really not using Basecamp. It appeared complicated, and most importantly it charged by user which really didn't help our team. At that point it was not easy to use email to create/update tasks and also there was a limit on the projects. All these reasons motivated me to find a new solution that matched our flexible and ever changing group with a large number of small and medium projects.

Straightforward for me since it recommends you to do simple, somewhat gamified and guided steps to get you familiarized with the most important features of the system. I also found the short videos clear and very useful. And they invite you to a webinar right when you start so that you get the most out of your experience. However, I noticed that other people who did not follow through that process had a hard time understanding how it worked. I'm not totally sure how it could be improved as I found it pretty clear.

I did it independent.

For me personally was 100%.

Since it was implemented in academia, this is hard to estimate given that it was not a structure implementation. It wasn't either a switch that affected the whole organization. The cost really was then the cost of the system and maybe 4 hours of familiarizing. This however would not be the same if I had to change what I currently have to another project management tool. Then the setup cost might be greater. Depending on what system was used I'd say a few days of switching because it's obviously not only importing to the system but organizing and setting up collaborators/users, etc etc.

I made a comparison with MANY different options including Onepoint, Clarizen and Liquidplaner.

First is to prepare the organization to the use of this tool making sure they know why using the system is useful and important for them and the organization. Arrange the account (folders, general tasks) and strategize the logistics of using the system before implementing with a group so that the organization knows how to directly use it from the start. Having the organization members together go through the most relevant features and logistics of how to use it for organizational tasks to get the most out of it.