Wrike Reviews and Pricing

it_user152958

Marketing Manager at a hospitality company with 501-1,000 employees

Sep 18, 2014

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Great project management system that blows away the competition.

Pros and Cons

"Wrike provides us with this system in an intuitive, robust platform that is beautiful to look at."

"Wrike Cons: One area of improvement that Wrike could get better at is sub tasks."

What is most valuable?

The ability for my team to share projects.

How has it helped my organization?

We use Wrike within the Marketing Department to manage projects for all 130 of our hotels. Because we are a centralized service group for our privately owned hotels, it is fundamental to have clear organization and communications systems in place to ensure maximum productivity. Wrike provides us with this system in a intuitive, robust platform that is beautiful to look at.

What needs improvement?

Wrike Cons: One area of improvement that Wrike could get better at it sub tasks. Currently projects are organized in folder, which can be for either clients or projects themselves. However, due to the work my team handles, we often have reoccurring projects that entail multiple sub tasks in order to complete. Not always dependent upon each other, these sub tasks are part of the overall task, and it would be handy to be accessible as such without having to always use folders.

For how long have I used the solution?

I have been using Wrike for the past 2 years.

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What was my experience with deployment of the solution?

The biggest issue we encountered with deployment was the change of mentality and change the way our department worked. However, once we all made a commitment to the process, I can't imagine working anywhere that doesn't use Wrike.

What do I think about the stability of the solution?

Wrike works flawlessly.

What do I think about the scalability of the solution?

As our department has added more members to the team, it is quick and easy to add new users to our team in Wrike. By having a clear structure in place with how projects are filed and built, I don't see there ever being an issue with scalability.

How are customer service and support?

Customer Service: 10 out of 10. The few times I have had questions, I have found the customer service to be friendly, attentive and quick to respond.Technical Support: 10/10 - I've only had one issue with Wrike that required technical assistance. The technical support did a great job getting to the root of the problem and helping me correct it. I think the thing I liked the best was that the technical support quickly realized I had a firm understanding of the system, and didn't talk down to me or make me feel stupid. They met me at my level of expertise, and we quickly bypassed the more rudimentary solutions and got down to nuts and bolts.

Which solution did I use previously and why did I switch?

We previously used Basecamp. We stopped using Basecamp because we needed a more robust solution for our department.

How was the initial setup?

We straight forward. Admittedly, we did do an internal audit of all the projects we were doing and developed a structuring for managing those products.

What about the implementation team?

In-house

Which other solutions did I evaluate?

I had been researching project management software for the last 4 years, 2 at my previous employer, and 2 at my current one. At my previous employer, we ended up continuing to work on an analogue folder system, where we passed job folders around, stuffed full of papers and notes because no system really fit the bill. At my current employer, we spent some time using internal systems and email, then moved to Basecamp and then one day happened on Wrike and never looked back.

What other advice do I have?

I would be 100% likely to renew Wrike due to everything I mentioned, but also because Wrike is constantly improving. With new features and improvements to the UI being introduced all the time, Wrike is a platform that I feel will exceed my expectations for years to come. Wrike seems to care about their customers, and work hard to anticipate their needs before they know they have them.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user152946

Director at a legal firm with 51-200 employees

Sep 18, 2014

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Excellent Project Collaboration Platform

Pros and Cons

"Wrike is so easy to get started with and so responsive that it is much easier to get team members to make it part of the workflow."

"Wrike currently has no budgeting capabilities."

What is most valuable?

Google Apps integration
Create tasks from e-mail
iOS app
Customizable dashboards
One task in multiple folders (folders as tags)

How has it helped my organization?

Prior systems were painful to use and team members did not take full advantage of PM systems for tracking project data. Wrike is so easy to get started with and so responsive that it is much easier to get team members to make it part of the workflow. Provides a much better overview of what people are working on and the status of project tasks than prior solutions.

What needs improvement?

I would like to be able to track units other than hours against a task (e.g. gigabytes, pages, etc.) Right now we have kludgy workarounds, but being able to select work units would be helpful.

I would also like to be able to track budgets in the tool. Wrike currently has no budgeting capabilities.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Excellent. Customer service has been responsive and knowledgeable.Technical Support: Excellent. In additional to great customer support, they have a rich, well organized library of articles and videos on all aspects of using the tool, for both beginners and advanced users. Their blog is also well written and a great way to keep abreast of new features and new ways of using the tool. Finally, they recently rolled out Wrike Club which allows you to engage other users to share tips.

Which solution did I use previously and why did I switch?

Yes and I spend a lot of time researching options. The prior solution was full featured, but was just too complex and painful to use, especially the collaboration features. We felt it was more important to have a tool that employees would actually use and encouraged collaboration in the tool rather than by e-mail so that project conversations would be saved with the project, even if that means having to split budgeting, invoicing, and other financial features into another tool.

How was the initial setup?

Very straight forward. The only gotcha is that Wrike is very flexible and our team was used to a very rigid system. It is important to spend time training the team and agreeing to certain protocols to avoid chaos.

What about the implementation team?

In-house

Which other solutions did I evaluate?

Project.com; Zoho Projects; Microsoft Project w/ Sharepoint; MavenLink; BaseCamp; ZilicusPM

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide

Wrike

May 2026

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Learn what your peers think about Wrike. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

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it_user152898

Director with 51-200 employees

Sep 17, 2014

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Best PM system for managing distributed team

Pros and Cons

"Best ever, the fee is high but the level of software is unprecedented and I can't see myself going to any other one."

What is most valuable?

Time tracker, gmail and outlook plugins.

How has it helped my organization?

Cuts down on daily task organisation and communication.

What needs improvement?

Android App

For how long have I used the solution?

Since May 2014

How are customer service and technical support?

Best ever customer service.

Which solution did I use previously and why did I switch?

Used Trello. It was getting hard to organise and follow individual tasks and it was lacking integrated time tracking at the time.

How was the initial setup?

Straight forward after using PM systems for 10 years.

What about the implementation team?

In house

What was our ROI?

I measure ROI more in terms of time saved rather than money, so it is hard to measure but I am not giving it up any time soon.

What's my experience with pricing, setup cost, and licensing?

Just the monthly fee

Which other solutions did I evaluate?

Trello, My Intervals, Basecamp, Timecamp

What other advice do I have?

Best ever, the fee is high but the level of software is unprecedented and I can't see myself going to any other one.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user152886

Director of IT with 51-200 employees

Sep 17, 2014

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Best project manager ever

Pros and Cons

"Dashboard customization"

What is most valuable?

Dashboard customization

For how long have I used the solution?

2 years

Which solution did I use previously and why did I switch?

Homegrown, programmer left the company

What's my experience with pricing, setup cost, and licensing?

Minimal

Which other solutions did I evaluate?

MS Project

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user152847

Senior Manager of Web Development at a religious institution with 51-200 employees

Sep 17, 2014

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Good collaboration tool for our midsize company

Pros and Cons

"We have been a lot more collaborative and communication has been better since starting to use Wrike."

"The pay model is in blocks of users - would be nice to add one user at a time"

What is most valuable?

Google Doc integration

How has it helped my organization?

We've been a lot more collaborative and communication has been better since starting to use Wrike

What needs improvement?

The pay model is in blocks of users - would be nice to add one user at a time

For how long have I used the solution?

Over 2 years

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

More users are an additional fee

How are customer service and technical support?

Customer Service: 8/10Technical Support: 8/10

Which solution did I use previously and why did I switch?

We switched from Tracky - Wrike is a much more mature solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user152820

Project Manager with 51-200 employees

Sep 17, 2014

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Provides project status visibility to managers and accountability for those that have fallen behind in tasks.

Pros and Cons

"The initial setup was intuitive, but the training and support videos provided help in moving us to a more developed organizational system."

"There is a learning curve, so employees just starting out with Wrike take a few weeks to feel comfortable."

Valuable Features

The Time Tracking Mechanism and Contingencies Between Tasks.

Improvements to My Organization

It provides visibility to managers on their project status and accountability for those that have fallen behind in tasks.

Room for Improvement

Further integration with employees' calendars and emails to provide more visible reminders.

Use of Solution

18 months

Deployment Issues

There is a learning curve, so employees just starting out with Wrike take a few weeks to feel comfortable.

Stability Issues

No issues

Scalability Issues

No issues

Customer Service and Technical Support

Customer Service: 10 out of 10.Technical Support: 10 out of 10.

Initial Setup

The initial setup was intuitive, but the training and support videos provided help in moving us to a more developed organizational system.

Implementation Team

This was implemented through an in-house team.

Other Advice

Take the time at the beginning to watch the training and support videos prior to getting started.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user150297

Digital Learning Strategies at a university with 51-200 employees

Sep 4, 2014

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We were using Excel and Word to track our projects. We needed to switch because these weren't scalable or effective.

Pros and Cons

"Using Wrike improved the way our organization functions in several ways: It provides a single repository for all projects, inter and intra-team collaboration on projects, ability to reallocate resources across projects in a more agile manner, it gives project management more visibility and democratizes project management by making the tools so easy to use that team members take more ownership of project tasks."

"When it comes to room for improvement, making the Gannt Charts more printer friendly would be ideal."

What is most valuable?

Task Function

It's easy to create, assign and monitor tasks. Wrike has excellent in-task communication and collaboration features. I also found the integration with Gantt Chart or Table/Excel schedule to be excellent.

Folder Structure for Project File Management

It's intuitive and easy to use. The interface mirrors the basic Windows interface so it's easily learned by any team member. The copy function is also very useful.

Wrike Knowledge Base & Customer Support

They have an excellent range of training documents and videos. Additionally, their live chat was phenomenal!

How has it helped my organization?

Using Wrike improved the way our organization functions in several ways:

It provides a single repository for all projects, inter and intra-team collaboration on projects, ability to reallocate resources across projects in a more agile manner, it gives project management more visibility and "Democratizes" project management by making the tools so easy to use that team members take more ownership of project tasks.

What needs improvement?

When it comes to room for improvement, making the Gannt Charts more printer friendly would be ideal.

For how long have I used the solution?

I used Wrike for about 12-18 months at my last employer.

What was my experience with deployment of the solution?

We didn't experience any issues with deployment.

What do I think about the stability of the solution?

We didn't experience any issues with stability.

What do I think about the scalability of the solution?

We didn't experience any issues with scalability.

How are customer service and technical support?

Customer Service: 10/10 - Excellent service. Could not ask for better.Technical Support: 10/10 - Excellent tech support. Could not ask for better.

Which solution did I use previously and why did I switch?

Previously we were using Excel and Word documents to track our projects. We needed to switch because these weren't scalable or effective.

How was the initial setup?

Absolutely straightforward. Very easy and straightforward.

What about the implementation team?

We implemented in house/self directed implementation.

What was our ROI?

We did not calculate ROI...but the product is so cost-effective I'm sure benefits far exceeded our costs.

What's my experience with pricing, setup cost, and licensing?

We didn't have any set up costs for Wrike. The monthly license was $125.

Which other solutions did I evaluate?

Before choosing this product we also evaluated Basecamp and Microsoft Project.

What other advice do I have?

Wrike virtually implements itself. The tools and features are so intuitive and easy to use, it's hard not to gain adoption. I would recommend getting a small project team to pilot it as a proof of concept. Wrike also has excellent documentation to encourage adoption from users and sponsorship from leadership/management.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user150282

Chief Operating Officer at a construction company with 51-200 employees

Sep 3, 2014

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With 25 users currently, we have completed over 700 tasks and have 1200 active tasks.

Pros and Cons

"Gantt charts and its robust functionality allows for almost all project management to be done on the gantt chart view itself, from creating tasks to adding dependencies."

"The dataset that can be exported and built-in reports/dashboards needs improvement."

What is most valuable?

Gantt charts and its robust functionality - allows for almost all project management to be done on the gantt chart view itself, from creating tasks to adding dependencies.

How has it helped my organization?

We're currently working on getting things done. The two most important elements of getting things done is first converting conversations and other interactions into actionable tasks and collaboration in completing these tasks. We measure planned percent complete every day and the numbers are slowly improving helping us meet our client's critical milestones and our own internal milestones.

What needs improvement?

The dataset that can be exported and built-in reports/dashboards needs improvement. Also need to be able to identify critical path, measure float, float variance, etc.

For how long have I used the solution?

2 months

What was my experience with deployment of the solution?

Almost none, it's so quick and easy to learn. With 25 users currently, we have completed over 700 tasks and have 1200 active tasks over the past 2 months. We ran one 2-hour training workshop only.

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

Which solution did I use previously and why did I switch?

We switched because we wanted a stronger collaboration tool and better gantt chart functionality.

How was the initial setup?

Initial setup is straightforward.

What about the implementation team?

We implemented in-house.

What's my experience with pricing, setup cost, and licensing?

$4/user/month

Which other solutions did I evaluate?

Microsoft Project, Asana, Trello

What other advice do I have?

Try the free version among one functional group for 1-2 weeks. Then when implementing, run several training workshops and also teach personal task management and collaborative responsibilities of task do-ers. Adopting project management software means 0 or 100%. So commit fully once you start. Less than 100% means tasks will disappear and critical paths cannot be managed.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user143982

CEO at a marketing services firm with 51-200 employees

Aug 10, 2014

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With Wrike we’re able to keep projects on track because everything is super visible & updates are handled in “real time"

Pros and Cons

"With Wrike we’re able to keep task and projects on track because everything is super visible, updates or questions are able to be handled in real time due to the way Wrike captures update data and when tasks or projects run late everyone involved can see it and adjust accordingly."

Valuable Features

The ability to assign a task or project to someone (or reassign to someone else), get updates from them in real time and keep everything about a task or project in one place.

Improvements to My Organization

It enables us to keep everyone focused on getting the most important work done. With Wrike we’re able to keep task and projects on track because everything is super visible (and there are very granular controls over who sees what in Wrike), updates or questions are able to be handled in “real time” due to the way Wrike captures update data and when tasks or projects run late everyone involved can see it and adjust accordingly.

Room for Improvement

The Wrike team has improved everything I thought that needed improvement already! The product has come a long way in the three years we’ve been using it.

Use of Solution

I have been using the solution for three years.

Deployment Issues

No, zero.

Stability Issues

No, zero.

Scalability Issues

No, we’re already up to almost 100 users.

Customer Service and Technical Support

Customer Service: A+ for customer service.Technical Support: A+ for technical support.

Initial Setup

Setup was simple. Since it’s a SaaS model, very easy.

Implementation Team

We implemented in-house.

ROI

Our ROI is at least 10X.

Pricing, Setup Cost and Licensing

It’s a subscription pricing model so we only pay the subscription fee and have never encountered any overage charges.

Other Advice

Get a free trial and give it a test drive.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.