Service and Support
Zadara provides excellent customer service and support, with quick response times and 24/7 availability. Customers express satisfaction with their proactive monitoring, highlighting potential issues before they arise. Their international team is reliable and knowledgeable, addressing inquiries efficiently. Zadara's involvement in problem-solving and recommending improvements is appreciated. Customers value the hands-on assistance offered during both initial and post-deployment phases, ensuring success and enabling a focus on core business activities.
Deployment
Users generally found Zadara's initial setup to be straightforward and quick. The process involved support calls or meetings, with comprehensive assistance offered. Some setups took only a few hours, while others, depending on complexity, varied from one week to a month. Documentation and support were praised, and users noted the importance of having necessary infrastructure in place. Some found object storage configuration slightly more challenging but still manageable with available tools.
Scalability
Zadara provides an elastic approach with efficient scalability through Virtual Private Storage Arrays. Users experience seamless scaling up, aligning their storage usage with needs. Financial benefits arise from paying only for utilized resources. The infrastructure integrates smoothly with existing systems, allowing for fluctuations in demand. Organizations find the solution scalable in various directions, ensuring performance expectations are met. Users appreciate the scalable architecture, supporting business growth and providing flexibility for diverse roles across entities.
Stability
Zadara exhibits strong stability, evidenced by its high-availability setup and nearly instantaneous failover response. Users report few issues, even with extended use, and appreciate the real-time monitoring and support. Some noted only minor stability setbacks or downtime, often due to user error rather than system flaws. While most users find the stability excellent or very good, a few suggest potential improvements. Satisfaction is high, and performance is consistently solid, with minimal disruptions.
