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Zapier pros and cons

Vendor: Zapier

4.2 out of 5

49 reviews
94% willing to recommend

313 followers

Pros & Cons summary

Zapier offers a valuable service by connecting web applications, automating tasks, and enhancing efficiency with minimal setup. It integrates with over 20,000 applications, surpassing competitors like Make.com. While the pricing may be high for tech-savvy users and support can be slow, its ability to share and refine Zaps with teams and extensive connectivity remains attractive. Further improvements in API endpoints and communication capabilities are needed for optimal performance.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

The ability to connect web applications is highly valuable for many businesses, allowing for enriched, formatted, delayed, grouped, and filtered actions.

Zapier is known for its user-friendly nature, making it accessible for individuals without extensive technical knowledge, and it features a drag-and-drop functionality for seamless integrations.

Its ability to automate repetitive tasks saves considerable time and development effort, offering a smooth process without needing custom code for each task.

Zapier offers maximum availability of apps and the ability to integrate with over 20,000 applications, providing unparalleled connectivity compared to other platforms.

The platform supports easy initial setup and does not require complex configurations, allowing effortless connections between various applications.

CONS

Zapier needs more app connections, such as Joomla, Quickbase, and other lesser-supported platforms.

Pricing is considered expensive, prompting users to look for cheaper alternatives.

There are challenges in error handling, making it difficult to identify and resolve issues when automation fails.

Zapier's documentation and tutorials are insufficient, requiring more detailed and visual resources for users.

Zapier struggles with timely customer support, often taking a long time to respond to inquiries.

Zapier Pros review quotes

reviewer1466271

Founder & CEO at a tech services company with 11-50 employees

Dec 13, 2020

We find it effortless to set up. We really don't have to do anything other than finding the application in the Zapier catalog. And as long as the application has been re-integrated into Zapier, they're able to then just provide the connection details and hook it up.

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MI

Muhammad Bazal Iqbal

Chief Executive Officer at FlowVeo

Jun 2, 2025

Zapier's best feature would be the ease of use, and it is really easy to use and really user-friendly.

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Webflow Developer at Qureos

Jun 16, 2025

I utilized Zapier's feature of connecting over 2000 apps for various automations in my business processes.

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Abdulrahman Alrasheed

CEO at a financial services firm with 1,001-5,000 employees

Nov 22, 2022

What's most valuable in Zapier is its simplicity, seamlessness, and smooth plug-in, so you won't need to build code for every action. I'm not a developer, but I can use Zapier.

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Micah Oren Feldkamp

Lead Consultant for Cloud Implementations at ZeroClick.ai

Sep 8, 2023

Zapier handles everything under the sun that you would think you need in automation. It is the most mature integration platform and service on the market.

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reviewer2716083

Business Intelligence Developer at a consultancy with 51-200 employees

Jun 5, 2025

Zapier is user-friendly and most information is available within the page for specific automation.

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MI

Go High Level Manager at Virtual Worker Now

Jun 18, 2025

The most valuable aspect is the ability to integrate with over 20,000 applications, which is a superior feature compared to Make.com that has limited applications access.

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RL

Product Owner | Integration

Jun 3, 2025

Zapier is the tool with the most connectors and has been quite forward in that case.

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Analyst at MSXI

Dec 27, 2023

The product's initial setup phase was very easy.

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Kalai Periasamy

Freelancer - Workflow automation and custom product building at Self-Employed

May 17, 2023

Zapier luckily has a wide range of integrations, I would say.

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Zapier Cons review quotes

reviewer1466271

Founder & CEO at a tech services company with 11-50 employees

Dec 13, 2020

System-to-system is fine, but when it comes to system-to-user, where Zapier is helping to communicate to a user, that's a one-way communication. If that user has to perform some action on that notification, the action isn't handled by Zapier. So there's no way to orchestrate that and it's very cumbersome.

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MI

Muhammad Bazal Iqbal

Chief Executive Officer at FlowVeo

Jun 2, 2025

There is a bug that bothers me whenever you try to open a workflow. There is this chatbot that opens up automatically, and you have to close it always manually, so that is something that is really irritating, so I would want that removed.

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Webflow Developer at Qureos

Jun 16, 2025

One issue I experienced was that when Zapier did not automate or threw an error, the error was not user-friendly.

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Free Report: Zapier Reviews and More

Learn what your peers think about Zapier. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.

860,632 professionals have used our research since 2012.

Abdulrahman Alrasheed

CEO at a financial services firm with 1,001-5,000 employees

Nov 22, 2022

Zapier needs more YouTube or video tutorials or more training for people. That would help a lot. In particular, Zapier should have documentation for every connector. Its documentation needs to be more detailed and visual.

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Micah Oren Feldkamp

Lead Consultant for Cloud Implementations at ZeroClick.ai

Sep 8, 2023

Zapier could be a little faster, but that might not be possible. I would encourage Zapier to make more API endpoints for each application

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reviewer2716083

Business Intelligence Developer at a consultancy with 51-200 employees

Jun 5, 2025

There could be improvements in creating more complex workflows within the data domain.

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MI

Go High Level Manager at Virtual Worker Now

Jun 18, 2025

Zapier is user-friendly, but when we have an application version that we want to connect with Zapier, sometimes it does not support us.

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RL

Product Owner | Integration

Jun 3, 2025

We currently switch from Zapier because it was so expensive. My experience shows that for our use cases, other tools are cheaper.

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Analyst at MSXI

Dec 27, 2023

With Zapier, improvements are required in the areas of concerns like bugs, ease of use, and documentation.

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Kalai Periasamy

Freelancer - Workflow automation and custom product building at Self-Employed

May 17, 2023

My biggest concern with Zapier would be their pricing strategy.

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Show 10 more reviews (out of 28)

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Product Categories

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Popular Comparisons

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AWS Glue vs Zapier

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