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Zapier pros and cons

Vendor: Zapier
4.2 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Zapier provides powerful automation capabilities that save considerable time on repetitive tasks and improve efficiency.
It offers an extensive range of integrations, allowing connectivity with over 20,000 applications.
Users find Zapier intuitive with a flat learning curve, making it accessible for non-developers.
The ability to automate various business processes, like CRM and email system connections, improves productivity.
Zapier's drag and drop functionality facilitates seamless integration of different systems, enhancing workflow automation.

CONS

Zapier is considered expensive compared to other options like Tableau and can be costly for users, prompting some to switch to cheaper alternatives.
There are concerns with Zapier's ability to facilitate finding necessary connectors, particularly for specific apps, which can make the service difficult to use.
Zapier suffers from stability issues with Zaps sometimes failing to trigger actions reliably, leading to disruptions in automation workflows.
Documentation and support are areas where Zapier could improve, with users noting a need for more detailed and visual documentation, as well as more responsive support.
Complex workflows can be challenging to create and manage in Zapier, with limitations on app integrations and complexity posing difficulties for large-scale operations.
 

Zapier Pros review quotes

MI
Go High Level Manager at Virtual Worker Now
Jun 18, 2025
The most valuable aspect is the ability to integrate with over 20,000 applications, which is a superior feature compared to Make.com that has limited applications access.
Awais Mehmood - PeerSpot reviewer
Webflow Developer at Qureos
Jun 16, 2025
I utilized Zapier's feature of connecting over 2000 apps for various automations in my business processes.
Sachin Shrtivastava - PeerSpot reviewer
Automation Engineer at Axe Automation
Jun 20, 2025
The main thing I appreciate about Zapier is that it has maximum availability of apps, with most tools being available compared to different solutions.
Learn what your peers think about Zapier. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
TK
Chief Technology Advocate at PURESOFT GLOBAL LLC
Jun 10, 2025
The solution is time efficient and has saved considerable development effort.
Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Jun 4, 2026
With Zapier, I am able to handle workflows much faster, reduce the effort the manual onboarding team and the operations team had to do in terms of employee onboarding, reduce the workflow time, make things more efficient and smoother, and avoid any repetitive tasks in the day-to-day workflow of a team member.
RL
Product Owner | Integration
Jun 3, 2025
Zapier is the tool with the most connectors and has been quite forward in that case.
MU
Automations and CRM developer at LodhranGPT.com
Jun 16, 2025
I recommend Zapier because there is demand and it is easy to use.
reviewer2716083 - PeerSpot reviewer
Business Intelligence Developer at a consultancy with 51-200 employees
Jun 5, 2025
Zapier is user-friendly and most information is available within the page for specific automation.
FrankHo - PeerSpot reviewer
Analyst at MSXI
Dec 27, 2023
The product's initial setup phase was very easy.
Micah Oren Feldkamp - PeerSpot reviewer
Lead Consultant for Cloud Implementations at ZeroClick.ai
Sep 8, 2023
Zapier handles everything under the sun that you would think you need in automation. It is the most mature integration platform and service on the market.
 

Zapier Cons review quotes

MI
Go High Level Manager at Virtual Worker Now
Jun 18, 2025
Zapier is user-friendly, but when we have an application version that we want to connect with Zapier, sometimes it does not support us.
Awais Mehmood - PeerSpot reviewer
Webflow Developer at Qureos
Jun 16, 2025
One issue I experienced was that when Zapier did not automate or threw an error, the error was not user-friendly.
Sachin Shrtivastava - PeerSpot reviewer
Automation Engineer at Axe Automation
Jun 20, 2025
If the scenario or automation is complex, it becomes difficult to create and deploy because of various routes. For example, with 20 routes, it becomes really difficult to create them due to certain limits, and the UI is not conducive for viewing all the routes.
Learn what your peers think about Zapier. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
TK
Chief Technology Advocate at PURESOFT GLOBAL LLC
Jun 10, 2025
To make it a complete BPM solution, the UI component needs significant enhancement.
Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Jun 4, 2026
Zapier can be improved by having more complex running scenarios, such as running code and more custom modules, and maybe multi-router cases which will make the workflows even tighter and more complex.
RL
Product Owner | Integration
Jun 3, 2025
We currently switch from Zapier because it was so expensive. My experience shows that for our use cases, other tools are cheaper.
MU
Automations and CRM developer at LodhranGPT.com
Jun 16, 2025
It can be challenging to get timely responses as they typically answer questions after a long period, sometimes taking up to a month to respond.
reviewer2716083 - PeerSpot reviewer
Business Intelligence Developer at a consultancy with 51-200 employees
Jun 5, 2025
There could be improvements in creating more complex workflows within the data domain.
FrankHo - PeerSpot reviewer
Analyst at MSXI
Dec 27, 2023
With Zapier, improvements are required in the areas of concerns like bugs, ease of use, and documentation.
Micah Oren Feldkamp - PeerSpot reviewer
Lead Consultant for Cloud Implementations at ZeroClick.ai
Sep 8, 2023
Zapier could be a little faster, but that might not be possible. I would encourage Zapier to make more API endpoints for each application