Zoho Analytics Reviews

My usual use cases for Zoho Analytics mostly involve features or capabilities that I have found valuable so far.

The data visualization features of Zoho Analytics have helped me improve decision making for my customers, and I could assess the impact of Zoho Analytics' AI-driven insights on the strategic initiatives of my customers.

My impression and assessment of Zoho Analytics' collaborative features is that they are quite effective.

I see areas of Zoho Analytics that could be improved or enhanced in my opinion.

Zoho Analytics can improve by offering more options in the reports, as there are situations where the types of reports offered are a little limited, and I would like additional types of reports along with more functions in the SQL for queries.

I have been working with Zoho Analytics for two years.

The stability and reliability of the product is crucial for optimal performance.

I would rate the technical support of Zoho Analytics a seven out of ten.

Positive

I participated in the initial setup of Zoho Analytics, and my experience with it involved performing necessary actions; it was manageable.

I am an end user of Zoho Analytics, not an integrator, reseller, or consultant. I still consult my customers, either doing consultancy for third-party customers or within my company.

The use of AI is beneficial in Zoho Analytics, particularly its predictive analytics capabilities. SQL queries are indeed important for the functionality.

While pricing and licensing of Zoho Analytics might be expensive, it's definitely worth the money. If you want to use an AI agent or automated insights, you should pay for the premium license, as the standard and basic versions are not as powerful in AI features.

My customers usually choose deployment on premises.

Rating: NA

We use Zoho Analytics for finance and CRM. Recently, we started using it for ticket management. We use it to analyze past performance and conduct company performance reviews. Additionally, it helps us identify any loopholes within the company.

The tool's most valuable feature is its dashboard. 

The improvement needed is regarding the number of API calls. Currently, Zoho Analytics only allows us to update data hourly. It would be much better to have updates more frequently every half an hour. 

I have been working with the product for six years. 

I rate the tool's stability a ten out of ten. 

Zoho Analytics' scalability depends on the database. If you want to add more data, you need to upgrade the license. We use it daily. 

I haven't contacted the support yet. 

I use Microsoft Power BI. I think it is easier than Zoho Analytics. 

The tool's deployment is simple, taking less than an hour to complete. Within that time frame, we can integrate it with other systems and generate reports or dashboards.

My team did the deployment. 

The tool's ROI is good. Using the software eliminates the need to maintain databases and set up data centers, saving us from the associated costs and maintenance headaches. This allows us to focus solely on data analysis and dashboard creation. 

I rate the tool's pricing seven out of ten. The licensing costs are yearly. 

Integration with other platforms in Zoho Analytics works fairly well. We've successfully integrated it with other databases. However, the issue lies in the frequency of updates, which happens only every four hours.

I rate the overall solution an eight out of ten. I would recommend Zoho Analytics to others. Compared to Microsoft Power BI, it's easier to work with databases for analytics.

We use Zoho Analytics to combine the different data sources of things like CRM Analytics and CRM Projects Creator into a single workspace and then build a report on top of it. We also use the solution to create a revenue report based on sales that shows the projected revenue before the development vs. the actual revenue used for a particular project.

Scheduling of reports and dashboards is the most valuable feature of Zoho Analytics.

A lot of integrations are available with Zoho Analytics. There is a limitation that we cannot create more than 300 columns in a worksheet on Zoho Analytics. The data can be in millions. There are some limitations on the reports that depend on the various combinations of data you get. So there is always an error that gets thrown out if you are building complex reports.

I have been using Zoho Analytics for one and a half years.

I rate Zoho Analytics an eight out of ten for stability.

I rate Zoho Analytics eight and a half out of ten for scalability.

The initial setup of Zoho Analytics is easy.

Zoho Analytics' deployment time depends on the number of reports you want, the number of dashboards you need, and the complexity of the datasets.

Zoho One is cheaper if we purchase it in bulk. However, if we purchase stand-alone products, each application has its own price and cost.

Zoho Analytics costs $ 4,200 per month, billed yearly. You get fifteen users and up to five million rows of data on cloud. It has different versions for on-premise, and the pricing differs based on whether it is on a local server or AWS.

Since we use Zoho One, we get enterprise-level access to related applications for our organization. Zoho Analytics is deployed on the public cloud for us, but Zoho Analytics can be deployed on both cloud and on-premise.

Overall, I rate Zoho Analytics an eight out of ten.

We leverage this solution to address key areas such as financial and sales analytics. It integrates seamlessly with our IT incident management tool, allowing us to consolidate and analyze data effectively. As a result, the platform supports three critical business use cases: managing and optimizing IT support operations, driving insights and performance improvements in sales, and ensuring accurate and insightful financial analysis.

It has improved in its ability to provide a 360-degree view of an object, primarily due to the associations and relationships established between objects analyzed within the platform.

Zia serves as a powerful tool for efficiently navigating and retrieving insights from extensive datasets. It enables users to perform rapid searches and gain quick access to relevant information, streamlining the process of analyzing and understanding large volumes of data. This capability significantly enhances decision-making by providing timely and accurate insights tailored to the user's needs.

I have a lower rating when it comes to Zoho Analytics. The tool has poor performance. It needs to improve the dimensions and measures. 

3 years

The solution becomes easier if its performance could be improved. 

The product's setup is straightforward. The initial stage is a bit cumbersome because it's the stage where you define the formulas. However, once everything is setup, then it's easy. We use the tool's cloud-based version. You need to define the business requirements while deploying the product. 

We had a good background in Analytics and didn't need any third-party help. 

The product's licensing is reasonable. 

I would rate the solution a 6 out of 10. While it serves as a standard analytics platform, it falls short of delivering the advanced capabilities one might expect from a modern analytics solution. Having used several analytics platforms in the past, I feel this product offers only the baseline functionality necessary for its purpose.

The platform is relatively straightforward for users with advanced Excel skills, as it often requires defining custom formulas. However, for individuals less familiar with analytics, I recommend engaging a third-party vendor to assist with the implementation process to ensure proper setup and optimal use.

I use the solution for MIS reporting.

The solution’s dashboard is very good.

The solution does not provide call center facilities for customer support. So we cannot retrieve reports if there’s an issue. Instead, we must put the reports in the BI tool and send them to our management.

Zoho Analytics provides analytics and reporting for up to 1000 SKUs. If there are more than 1000 SKUs, the data is automatically uploaded to Excelpoint, and we must extract data from there.

I have been using the solution for the last four years.

The product is stable. I rate the stability a seven out of ten.

I rate the scalability a six out of ten. We have twenty users in our organization.

The price is high. The solution advertises that it provides products for 55 AED per user, but these products contain only the basic features. Most of the features are locked.

The version of the product that includes Zoho Analytics costs around 199 AED per user per month.

The product is good for single users. The solution provides data for only one branch. If we need reports for other branches, we must download the data and enter it into the BI tool to create reports for the management. Overall, I rate the solution a six out of ten.

I used the product for dashboarding features and generating real-time reports while working with a travel company.

Zoho Analytics's most valuable feature is the ability to provide excellent analytics through a single platform.

The platform's pricing needs improvement.

We have been using Zoho Analytics for four years.

The platform crashed a few times. Comparatively, Qlik Sense was more stable.

Zoho Analytics could be more scalable, similar to Qlik Sense.

The initial setup process is more straightforward than Qlik Sense.

The product is expensive. However, it is more affordable than Qlik Sense.

I rate Zoho Analytics an eight out of ten.

I'm using Zoho Analytics to connect with Zoho SalesIQ, Zoho People, Zoho CRM, and Zoho Desk. 

So within CRM, I get service, revenue, activities reports, and all other stuff created inside the analytics.

There is room for improvement related to the formulas because I'm really struggling with the formulas.

At the backend. Even though formulas are correct, values are showing continuous errors. I've already submitted three to four tickets to the Zoho support team related to this issue.

Another area of improvement is support. The support for Zoho Analytics is pathetic. 

I have been using Zoho Analytics for seven years. I use the latest version. 

I would rate the stability a nine out of ten. 

I would rate the scalability an eight out of ten. We have 17 users in Zoho One. But some of them do not require Zoho Analytics.

I created a lot of reports inside the Analytics, I installed widgets inside their CRM or the other applicator. So, all the reports they are grabbing from analytics itself.

The customer service and support could do a better job. Whenever I call the support team or ask for support, they transfer my call to Zoho One Support.

So, again, Zoho One Support makes me wait in the waiting room. After that, they reply that they'll transfer me to the Zoho Analytics support team. Within the Zoho Analytics support team, I'm not getting proper answers and solutions for the things I'm looking for.

And in the last case, I was looking to implement a percentage formula. From my side, the formula is correct. And I was not getting the actual results so whenever I try to connect with the backend support team, that issue needs to be resolved through screen share or something else. Because that resolution needed to be implemented or roll it out to my whole team.

Neutral

The initial setup is straightforward. 

The pricing is okay. It is fair compared to the market. At this moment, I am using Zoho finance suite, so it's okay.

Overall, I would rate the solution a nine out of ten. I just need to get correct reports and correct things from the backend. 

We use the product for two things. We use it for business intelligence and creating dashboards. We also use it as an auxiliary table because sometimes we want it to connect with Microsoft Power BI. We extract information from Zoho CRM, insert it as a table in Zoho Analytics, and connect it with other business intelligence tools.

The ability to create tables to connect with different applications is valuable for us. Being able to integrate data from different applications is also important to us. We connect data from Zoho CRM and from Zoho Campaigns at the same time. It's pretty easy to use. The solution’s queries are so fast that we use it to provide information to our widgets in Zoho CRM. It's a very strong analytics tool.

The navigation on the interface is not intuitive. The product must improve its interface.

I have been using the solution for a couple of years.

The product is very stable. We've been using the tool for a lot of different projects, and we've never had any problems with it. The solution’s connection is very strong.

Two different types of users are using the solution in our organization, the viewers and the users. The viewers include more than 500 managers and executives who view the information. There are 20 to 30 users who create dashboards and reports on the product.

The initial setup is not so easy. An expert explained to me how it works, where the tables are, and how to create a new table. It can take some time to really understand the solution. If someone’s coming from a business intelligence scenario, and are used to working with Power BI or other analytics tools, maybe it would be easier. I had some previous experience using Google Data Studio and Power BI, but I still had some difficulties in the beginning.

I have used the product less than Zoho CRM and Zoho Campaigns. I would recommend the solution. The tool’s ability to connect to different data sources even outside the Zoho universe is great. If someone has any knowledge of data integration, I would advise them to start using the solution for sure. We have been using the tool more than what is expected of an analytics tool. We are using it as a tool to connect to other tools. Overall, I rate the product a ten out of ten.