Zoho Assist is a robust remote support and access solution tailored for IT professionals seeking efficient and reliable connectivity with their clients or employees, enhancing remote support functionality and streamlining remote maintenance tasks.
| Product | Mindshare (%) |
|---|---|
| Zoho Assist | 1.6% |
| TeamViewer | 8.2% |
| Microsoft Remote Desktop Services | 6.7% |
| Other | 83.5% |
Designed to facilitate seamless remote connections, Zoho Assist supports IT teams in delivering exceptional remote assistance. With its intuitive features, businesses can ensure swift troubleshooting and management of IT-related issues, making remote operations more effective and secure. This tool simplifies remote support with its easy-to-use interface and secure access, offering professional functionality for those in need of dependable remote service capabilities.
What are the key features of Zoho Assist?Zoho Assist is utilized extensively in industries like IT services, healthcare, and education where remote support is critical. In IT services, secure and reliable remote access is essential for effective problem resolution and maintenance, in healthcare, it assists in managing remote consultations effectively, and in education, it supports virtual learning environments.
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
| Author info | Rating | Review Summary |
|---|---|---|
| Senior ZOHO Consultant at self-employed | 4.5 | I use Zoho Assist primarily for screen sharing, similar to AnyDesk or TeamViewer, offering valuable features like screen monitoring and remote control. Although it has microphone and speaker glitches, it costs less than alternatives and provides good ROI. |
| CEO and Owner at PT Solusindo Total Teknikatama | 4.0 | I use Zoho Assist for stable, scalable remote customer support, finding its setup straightforward and easier than TeamViewer. Support is accessible, but could be more knowledgeable. I rate it 8/10 for its simplicity and reliability. |
| Business Consultant and Developer at Consigliere | 4.5 | I use Zoho Assist to provide customer support services, offering valuable unattended access to virtual machines. Improvements could include a live version and IT management integration. The solution delivers ROI by enhancing security, efficiency, and scalability. |
We primarily use the solution for screen sharing, similar to AnyDesk or TeamViewer. We can share screens and work remotely, and access systems as well.
Whenever users go to support, support can access the user's screen and do their own research to see what the issues may be.
Screen monitoring and screen sharing, as well as screen remote control, are all very useful features.
They do have some glitches in the microphone and speaker, especially during remote access.
We'd like to have recordings of the remote access automatically.
I've been using the solution for three years.
I'd rate the stability ten out of ten. It is reliable and quite stable. There are no bugs or glitches. It doesn't crash or freeze.
I'd rate the scalability ten out of ten. It is very scalable and easy to extend.
I'm also familiar with similar solutions, such as TeamViewer and AnyDesk. This solution, however, while having the same features, costs a lot less.
The initial setup is straightforward. It is not overly complex or difficult.
I have witnessed an ROI when using the solution.
The pricing is very cheap. It is very reasonable compared to other applications while being just as flexible and compatible.
I'm using the latest version of the solution.
I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful.
I'd rate the product nine out of ten.
We use the solution for remote access.
We are supporting our customers whenever we deploy applications or deploy software. Sometimes the customer needs to have assistance. That's why we are using Zoho Assist in the times we cannot come to the user's office.With this, we can support them remotely. That's why we are using Zoho Assist.
It makes access very easy.
If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever.
The initial setup is straightforward.
The solution is stable.
It is scalable.
Technical support is easy to reach.
Support could be more knowledgeable.
I've used the solution for five years.
The solution is quite stable. We haven't seen any problem whenever we've been using it. For five years of using the product, there are no issues. There are no bugs or glitches. It doesn't crash or freeze.
It is scalable. The application can be applied from any location in Indonesia. My team has been going from location to location in many cities. I don't see any problem.
At the moment, we have about 18 users on the product.
We do have plans to increase usage.
Technical support is good. It's quite fast. We can reach them via email, and sometimes they can do a live chat.
In general, however, we would like them to be more knowledgeable.
Positive
I do have knowledge of TeamViewer. I find this product easier.
The solution is straightforward to set up. It's not complex or difficult.
It is quick to deploy. We can have it ready to go in a few minutes.
There isn't a technical requirement to use Zoho Assist. Maintenance will be pretty straightforward. We don't need to have a special person to run or to operate it.
We're able to set up the solution ourselves. We didn't need outside help.
The solution doesn't require a license. It's a subscription-based service.
We are using the latest version of the solution.
I'd rate the product eight out of ten.
It's more simple than TeamViewer. It is also very concerned about security.
I use the solution to provide support services to the customers. I can fix the technical errors without accessing their account passwords using it.
The solution helps my organization with unattended access and regular access for internal operations. We can provide support services to customers using it.
The solution's most valuable feature is unattended access. Our agents can connect to customers' virtual machines instead of directly connecting to their systems.
They should provide a live version of the solution to our remote agents. Also, there could be integration with IT management tools. It would be helpful for us in PC management, software management, and computer resetting.
I have been using the solution for four years.
It is a stable solution. I rate its stability nine out of ten.
It is a very scalable solution. However, it depends on the business model we purchase. We need to pay for adding more computers. I plan to increase its usage in the future. I rate its scalability nine out of ten.
The solution's initial setup is straightforward. It follows a standard procedure significantly. Compared to TeamViewer, it's easier. I rate the process a nine out of ten.
The solution generates a return on investment. Once you understand the unattended access possibilities, it acts as a lifesaver because having security is necessary. You can control who logs into the accounts, making business more solid. You can check for errors as well. It makes the solution more efficient, secure, and scalable.
I advise others to know exactly how they want to use the unattended access. Using the solution, they can have a server or create virtual machines at a lower cost. I rate it a nine out of ten.
