Zscaler Zero Trust Exchange Platform Reviews

There are many use cases, but primarily we have been utilizing it for cloud and web security purposes.

The solution offers a simplified network infrastructure and security functions, and it enables secure remote access for the users. 

Zscaler SASE provides a wide range of security features such as DIA, VPS, and VDS while maintaining a seamless performance.

We faced certain migration and implementation challenges in executing the tasks, so I would suggest improvement related to the stability of the solution. It would be beneficial to ensure a smooth transition with no to minimal interruption of the operation.

I have been working with Zscaler SASE for two years.

The solution's stability relies on highly stable internet connectivity, so the absence or disruption of it directly affects the operations. 
I would rate it a seven out of ten. 

There have been some issues regarding the migration and flexibility of this solution while performing the integration of the data. 
I would rate it a seven out of ten. 

We are fairly satisfied with the customer support that is provided by Zscaler SASE's team. They are equipped with expert technicians and whenever we had to open the ticket with them, the issue was solved professionally. The only difficulty is time management as they might take some time to resolve what you asked for. I rate it eight out of ten. 

The initial setup of Zscaler SASE's platform was efficient and user-friendly. I rate it eight out of ten. 

The implementation and deployment process took us a total of one and a half months.

Zscaler SASE is quite expensive compared to other solutions. The price is not fixed and it does not include all of the features, so my advice for organizations would be to evaluate their specific needs and budget to determine if this solution aligns with their requirements. I would rate it an eight out of ten. 

I would recommend this solution due to its exceptional user-friendly nature and comprehensive security capabilities. I rate it a seven out of ten. 

Zscaler functions as a kind of proxy, but they lack responsiveness when it comes to customer requests. The granularity in blocking is not sufficient. For example, when a new domain is detected, it is automatically blocked for 30 days. If there is no further information, it is added to the trusted list. Attackers are aware of this and take advantage of it. They set up a benign site, get it categorized as safe, and then introduce malicious content afterward. Trying to get the categories reassigned or realigned is a challenge, as Zscaler is not very responsive in addressing such issues. In my experience, compared to BlueCoat, Zscaler falls short in terms of responsiveness.

I'm currently reviewing Zscaler for our organization. We implemented it about two years ago. It's part of our zero-trust architecture initiative. 

However, we need to compare it with NetScout. Zscaler has certain capabilities like SD-WAN, and the proxy is quite good. Although, I had to stop using SD-WAN because it wasn't integrating well with Microsoft or Kaspersky.

It is stable. In my experience of about five years, I have only encountered two problems caused by it. So, I wouldn't rate it a nine out of ten. It's generally stable, with occasional issues.

The scalability is pretty good. I would give it an eight out of ten. However, their responsiveness to customer concerns is not as strong as other vendors I have worked with.

There is definitely an ROI. Before I joined my current company, it was implemented about a year and a half ago, and it significantly reduced noise and improved team visibility. The SOC has always been satisfied with its performance. 

So, I believe there has been a good return on investment compared to my company's previous solution, Fortinet, which wasn't very effective. We are very happy with Zscaler.

When it was implemented, it beat the competition on price according to the two companies I know that have it.

Overall, I would rate the solution a seven out of ten. 

We manage multiple customers using ZIA and ZPA to access internal resources and secure their own web applications. It acts like a VPN access connectivity, and ZIA is used as an internet gateway for users.

Sandboxing, DLP, and SSL inspection engine are the most valuable features of Zscaler SASE. Zscaler SASE is an easy-to-use tool that manages the cloud security architecture.

Currently, we are using APIs, and we need some enhancement on the script running with the Zscaler SASE cloud API. Also, it would be better if we could integrate with other vendors. We often face performance and latency issues with Zscaler SASE.

I have been using Zscaler SASE for the last four years.

I rate Zscaler SASE a seven and a half out of ten for stability. We face performance issues if there is any anomaly on the nodes bonded with our architecture from some location. We also face some routing and latency issues on Zscaler SASE that need to be rectified. In addition, there are no dedicated Zscaler nodes in countries like China and Dubai.

I rate Zscaler SASE a six out of ten for scalability.

Zscaler SASE's deployment time depends upon your design, architecture, and infrastructure size. If you have a small network of offices, the deployment will take at least three to four days. But if you have a larger architecture, deployment time will depend upon your planning, staging, and implementation.

With Zscaler SASE, we can manage multiple features in a single platform. We can manage all allocations that we have in our architecture on a single platform. This reduces the operation cost and takes fewer resources to deploy because we have APIs in Zscaler SASE. API would be the simplest way to configure anything across our sites if we have a larger retail architecture.

ZPA is configured on our architecture, but ZIA's traffic goes to the Zscaler-hosted cloud.

Overall, I rate Zscaler SASE an eight out of ten.

As IT integrators, we are using the solution for application control, URL filtering, sandboxing, and antivirus. We have modules with data leak prevention and cloud browser isolation, device posture checking, related to the access because we are also using it for the ZTNA services, but it's not related to the Secure Web Gateway. We are also using it in ZIA with a firewall as a service.

I believe Zscaler SASE has given us increased security with endpoint protection. We may not have eliminated 100% of the threats, but we are resistant to threats on the Internet. The solution blocks almost all known vulnerabilities or problems related to phishing actions, so I would say that is the biggest benefit.

With SASE, we have a single platform that covers multiple task services with which we need to control access. All the features are equally valuable.

The menu for the ZIA portal could be organized a little bit differently. The most-used modules should be at the top of the menus, not somewhere near the bottom, some of them are not organized well in my opinion.

I have been working with Zscaler SASE for almost one year.

There were a few global issues this year that something was not working correctly, or that sometimes we experienced different behavior with the filtering policies between the points of presence. For example, if there is a user located in Amsterdam, then it was filtering traffic differently than in Frankfurt because they were connected to two different points of presence. The issue was later resolved by technical support.

The solution is scalable.

The quality of customer support depends on the situation, where sometimes the correct actions are taken immediately. So sometimes, I would rate it a ten out of ten.

But sometimes we have to explain the same situation, even referencing old tickets, while the support agent would not even check what was done in the previous tickets, and it takes much longer to solve the case. In such situations, I would rate customer support a four out of ten.

The setup is quite easy. The primary configuration requires some adjustments to the client's needs, but it's quite easy.

The deployment depends on a questionnaire to determine expectations, what should be checked, verified, and what works with the highest SLA. The actual deployment does not require a lot of staff members.

Maintenance for the solution includes keeping the client's connector updated and checking the device posture.

I have downloaded reports of Cisco Umbrella, Fortinet FortiGate, FortiProxy, and Zscaler.

I would recommend Zscaler SASE, for sure, and would rate it a nine out of ten.

Zscaler Private Access empowers organizations to grant access to internal applications and services while maintaining the utmost security for their networks.

Zscaler Private Access benefits organizations by providing them with security for their networks.

The user interface of Zscaler Private Access is excellent. With proper knowledge and expertise, one can efficiently handle intricate enterprise environments without feeling overwhelmed. This leads to exceptional productivity for managed service providers. The user experience is remarkably streamlined, enabling the management of even the most complex enterprise setups without any excessive complications.

To enhance their offering, it is advisable for them to focus on strengthening the foundation of their architecture. Additionally, they should consider integrating a broader range of services that go beyond what managed service providers typically offer independently.

I have been using Zscaler Private Access for approximately four years.

I rate the stability of Zscaler Private Access a ten out of ten.

The scalability of Zscaler Private Access is truly remarkable. It never poses any issues in terms of scalability, thanks to its substantial investment in hardware and the robustness of its networks. This holds true not only for Zscaler but also for their closest competitors, such as Netskope. These companies have made significant financial commitments to ensure exceptional network performance and data gateways. The interfaces are highly functional, and all optimization measures are in place. Consequently, they can effortlessly handle a large number of clients at maximum speed without any performance concerns. It's important to note that when discussing network access solutions, such as Zscaler Private Access, there is always a trade-off between performance and security. However, new advancements in the industry have given rise to a new generation of solutions that include zero-trust management, segmentation management, data loss prevention, and advanced attack prevention capabilities all in one package. It's crucial to stay aware of these developments since the technology landscape evolves rapidly, especially in the realm of cloud computing, where progress is even more accelerated.

My clients are all sizes that are using this solution.

I rate the scalability of Zscaler Private Access a ten out of ten.

The support is amazing. The marketing, sales, and technical support are highly responsive.

I rate the support from Zscaler Private Access a ten out of ten

Positive

I have used other solutions in the past, such as Cato Networks.

The initial setup of Zscaler Private Access is simple. The process is easy for all companies and the interface is easy to manage.

The process simply involves configuring IP addresses, and that's all there is to it. The tool automatically generates an inventory of everything it finds on a specific network. The UI is highly intuitive and easily accessible. The software solution excels in terms of interface and user experience, as they adhere to a similar standard of simplicity. Overall, the implementation is user-friendly.

I rate the initial setup of Zscaler Private Access an eight out of ten.

It would take a touch of magic that would set it apart. When it comes to mainstream solutions, reaching a rating of eight is quite commendable. However, there are dedicated solutions specifically designed for managed service providers that truly excel and can be considered the top ten in their field. These solutions are primarily focused on catering to the needs of managed service providers rather than the enterprise environment. To reach a ten out of ten, the solution has to be completely customizable to the needs of a specific sector.

We can do the implementation of the dilution. it is important to have assistance to deploy the solution correctly.

In terms of market positioning, I would describe Zscaler Private Access as offering optimal pricing. Based on our experience, Cato Networks tends to be slightly more expensive.

Zscaler Private Access integrates various tools that, if obtained from another technology provider, would need to be purchased separately. This includes features, such as data loss prevention and reception technologies, which are seamlessly integrated into their platform.

I would rate the price of Zscaler Private Access a ten out of ten.

I have evaluated other solutions.

Zscaler Private Access is an exceptionally professional company that I strongly endorse. However, if your organization has a large field force or relies heavily on sales or geographically dispersed teams, it may be worth exploring alternative solutions.

While easy-to-deploy and user-friendly solutions may appear promising on paper, the true success of any digital transformation project lies in the choice of a competent managed service provider. It is essential to select a solution that works hand in hand with a capable managed service provider. If the managed service provider is excellent but the solution itself is subpar, it will impede progress. Similarly, even if the solution is exceptional, inadequate management will hinder optimal performance. Therefore, it is crucial to take a holistic approach in selecting the best possible solution and compare them side by side, alongside the expertise and approachability of the managed service provider. By deploying both solutions, such as Cato Network or Zscaler Private Access, and carefully observing their performance with small tasks, you can quickly identify the differences, especially in terms of speed and performance. These factors can vary significantly based on the nature and volume of your data.

Our clients prioritize five key objectives when it comes to their systems: security, compliance, performance, cost optimization, and operational continuity. These criteria are crucial for their operations. However, achieving compliance, especially in specific sectors like oil and gas or telecommunications, goes beyond relying solely on the tool itself. Compliance is achieved through proper operational practices and procedures, which is why clients rely on the expertise of managed service providers. While the tool may have certifications and guarantees related to data residency and longevity, it is ultimately the way an organization operates its infrastructure, solutions, and systems that determine compliance and security. It is important to continuously work on and test these aspects rather than treating them as something that can be simply purchased. Security and compliance require ongoing effort and attention on a daily basis.

I rate Zscaler Private Access an eight out of ten.

Zscaler Private Access is a solution that delivers on its promises and can be relied upon with great dependability. It stands out as an enterprise-grade solution, which is not the case for all options available in the market. While there may be less expensive alternatives, they can often be more fragile in terms of reliability. Zscaler ensures higher availability and offers dependable solutions, making it an ideal choice for businesses that heavily rely on software and cloud services. With Zscaler in place, you can rest assured that your business will be well protected, even in the face of new waves of ransomware attacks, privacy concerns, and malware threats that emerge every couple of months. Their proactive teams actively monitor network traffic and can promptly address any issues detected in one client, sharing the knowledge and best practices to prevent similar issues from impacting other clients. This advantage comes from having a dedicated professional team that seamlessly integrates the work of endpoint protection, active network monitoring, and protection. As a result, Zscaler's zero-trust network access solutions complement and enhance the layered defense system that every company should have in place.

In general, this is a good application and I really like the zero trust feature.

The pre-defined dictionaries could be improved. 

I've been using this solution for almost two years. 

The solution is stable. 

Scalability is pretty good. 

The technical support is pretty good. 

I've never set it up but I think the initial setup is pretty straightforward, and CASB is a good product for deployment.

I'm not involved in licensing but I know that the price is very competitive.

I recommend this solution and rate it eight out of 10. 

I've focused on basic Zscaler Private Access policies, primarily when users are working remotely.

I also use the solution for browser access, which means giving access to clientless machines.

Privileged remote access is another use case for Zscaler Private Access.

I also use the solution for its log streaming service and source IP anchoring.

I find all Zscaler Private Access features valuable because each replaces flawed technologies, such as EPAs being replacements for VPN and PR as a replacement for PAM, so I can't mention only one valuable feature. Overall, Zscaler Private Access is a good solution.

Everything looks good in Zscaler Private Access, but the issue my team faced with it was the inability to find subscriptions on the portal. That caused some difficulties, so it would be better if the Zscaler team made it easier for people to find subscriptions on the portal, mainly information on what my customers subscribed to or the type of licenses purchased.

I've been working with Zscaler Private Access for one year.

Zscaler Private Access is pretty stable.

Zscaler Private Access is a scalable solution.

Primarily for Zscaler Private Access, I only require ten percent technical support if the architecture is complex or if there is some restriction while reading the logs. I've contacted the technical support team, and I didn't face any issues with support.

I used Symantec before using Zscaler Private Access, and I switched from Symantec to Zscaler because my company switched.

Zscaler Private Access can be complex because you first need to understand how application segments work. You'll also need to understand server service, app connector groups, and deploying an app connector. The connection between all the components can be confusing, but it's only for first-time deployment, so overall, it is okay. Later on, you only have to troubleshoot the policy side.

Setting up Zscaler Private Access can be confusing.

Deploying the solution could take one day.

I did the deployment for Zscaler Private Access, an in-house deployment.

My company is a Zscaler Private Access partner, so the customers pay for the license fees.

I deployed a project with eight thousand Zscaler Private Access users, but apart from that, I've given support to other projects with fifty thousand users of the solution.

There's no plan to increase the number of users for Zscaler Private Access.

I'd recommend the solution to others.

My rating for Zscaler Private Access is eight out of ten.

The primary use case of SASE is for secure access, whether for public internet or private applications. Post-Covid, users are connecting from everywhere and need secure access with a good user experience. We deploy this solution to our customers. 

Safe access is a key valuable feature. The ability to secure data in terms of confidentiality is also a great feature. Instead of going through existing gateways or their networks, users get direct secure access to applications over the internet. Connectivity to the applications is also great.

Although it's good, the DX layer could be better if it had improved visibility. There is definitely scope to enhance that aspect. Some customers are looking for application connectivity over zero trust which is a concern for them. I believe it's in the Zscaler roadmap and we hope to see that in the near future. 

I've been providing this solution to our customers for a decade. 

There were initially some stability issues but the solution is now very stable.

The scalability is great and it's the biggest advantage of having any SaaS solution. We have all categories of customers and a mid-market enterprise board. Our client companies have users that range anywhere from 500 up to 5,000. 

The initial setup is not complex at all and easy to handle. Customers have to familiarize themselves with the solution and try it out themselves. Deployment usually takes a couple of weeks although it depends on use cases and complexity. There may also be dependencies from the network side which can add to the deployment time.

I use Zscaler Cloud DLP for its DLP features. It gives you all the basic features such as keywords, regular expressions, data identifiers, etc., but the only difference is that you can only apply the DLP policies to web traffic.

Zscaler Cloud DLP provides you with basic DLP features that you get out of the box such as keywords, regular expressions, and data identifiers, for example, your social security numbers, and credit card numbers, with everything built into the product, so you can directly use those features within the policies. You don't need to create it from scratch, and to me, this is the biggest benefit of Zscaler Cloud DLP. You have a lot of templates to choose from in the solution, rather than having to create templates from scratch or reinvent templates.

The only issue with Zscaler Cloud DLP is that it only gives you DLP protection from web traffic, which is flowing out, while a full-blown DLP solution such as Forcepoint or Symantec gives you DLP coverage for multiple channels.

Zscaler Cloud DLP doesn't give you coverage for email, fax, and USB channels, and this is the only challenge or room for improvement in the solution. It's just an extension on top of what you're buying on the proxy, so it's just an added layer, and it doesn't cover DLP on a very broad level.

I'm unsure if Zcaler is in the business of competing with a full-blown DLP solution, and if there's a plan to expand the features of Zscaler Cloud DLP beyond the web channel because you'll have to deploy a full-blown agent for it. I'm unsure if this is on the cards because the solution is just an added layer that you get with your proxy. I've asked the Zcaler team whether there's a plan to go full DLP in the future, but I didn't get a positive response.

There isn't any feature I'd like added to Zscaler Cloud DLP currently, because anything you could think of that should be in cloud or SaaS solutions is already there, except for machine learning, as it's the only functionality that seems to be lacking in the solution. Machine learning is an additional policy available in other DLP solutions in the market, but my team didn't find it in Zscaler Cloud DLP.

I've been working with Zscaler Cloud DLP for a year and a half.

Zscaler Cloud DLP is a very stable product. My team had very, very few complaints about it, and I never had a situation where an end user would come to me and complain about performance or latency issues with Zscaler Cloud DLP.

Zscaler Cloud DLP is a scalable product.

We've never contacted the Zscaler Cloud DLP technical support team because it's a very straightforward product, so we didn't need help or raised cases about it.

The initial setup for Zscaler Cloud DLP was very straightforward because the portal walks you through it, and you get initial help for a few hours from Zcaler professionals who help you and walk you through the entire setup process.  The team understands what your needs are and give you the best possible suggestions on how to use Zscaler Cloud DLP, how to administer it, and how to maintain it, so that's all good.

The licensing model for Zscaler Cloud DLP allows you to only buy what you need. You don't need to buy it as a whole, so it's good.

I evaluated Forcepoint and Symantec DLP solutions, and both are equally good.

I'm still working with Zscaler Cloud DLP.

Zscaler Cloud DLP is not difficult to maintain, and maintaining it is the vendor's responsibility, so you don't need to worry about it.

I would recommend Zscaler Cloud DLP to others because it's the best proxy product in the market at the moment.

Zscaler Cloud DLP is a pretty good product. It's just missing one or two features, so I would rate it as eight out of ten.

We use Zscaler Private Access to provide access to on-premise applications.

The most valuable feature of Zscaler Private Access is we do not have to connect to a VPN, it is seamless. It is more convenient for us because we use one agent to cover the internet and VPN access.

Zscaler Private Access could improve by improving external access. If external parties want to access locally to my company's services, we need to onboard them into our domain, otherwise, it doesn't work. Additionally, if their company also has Zscaler Private Access, then it doesn't work. They need to log in with our domain ID, not their company ID.

I have been using Zscaler Private Access for approximately one and a half years.

The stability of Zscaler Private Access is good.

I rate the stability of Zscaler Private Access a five out of five.

Zscaler Private Access is scalable.

I rate the scalability of Zscaler Private Access a five out of five.

We have approximately 300 users using this solution.

I have not used the support from Zscaler Private Access.

I use FortiClient VPN in parallel with Zscaler Private Access.

Zscaler Private Access's initial setup was simple. The total time for the implementation took one hour.

We did the implementation of Zscaler Private Access with one person.

I rate Zscaler Private Access an eight out of ten.