Zscaler Zero Trust Exchange Platform Reviews

We use the product to control traffic and for user management purposes.

The product’s most valuable features are data discovery, activity control, and zero trust exchange.

There could be a feature to view the VPN tunnel activities in terms of configuration.

We have been using Zscaler Cloud DLP for a year and a half.

I rate the product’s stability a ten out of ten.

We manage accounts for around 2,000 to 3,000 Zscaler Cloud DLP users. It is a scalable product.

The technical support services are good.

Positive

The initial setup process is easy with a helpful GUI. It takes a second to complete the deployment.

I rate Zscaler Cloud DLP a ten out of ten. It is a good and easy-to-use product with efficient scalability.

There are many use cases, but primarily we have been utilizing it for cloud and web security purposes.

The solution offers a simplified network infrastructure and security functions, and it enables secure remote access for the users. 

Zscaler SASE provides a wide range of security features such as DIA, VPS, and VDS while maintaining a seamless performance.

We faced certain migration and implementation challenges in executing the tasks, so I would suggest improvement related to the stability of the solution. It would be beneficial to ensure a smooth transition with no to minimal interruption of the operation.

I have been working with Zscaler SASE for two years.

The solution's stability relies on highly stable internet connectivity, so the absence or disruption of it directly affects the operations. 
I would rate it a seven out of ten. 

There have been some issues regarding the migration and flexibility of this solution while performing the integration of the data. 
I would rate it a seven out of ten. 

We are fairly satisfied with the customer support that is provided by Zscaler SASE's team. They are equipped with expert technicians and whenever we had to open the ticket with them, the issue was solved professionally. The only difficulty is time management as they might take some time to resolve what you asked for. I rate it eight out of ten. 

Positive

The initial setup of Zscaler SASE's platform was efficient and user-friendly. I rate it eight out of ten. 

The implementation and deployment process took us a total of one and a half months.

Zscaler SASE is quite expensive compared to other solutions. The price is not fixed and it does not include all of the features, so my advice for organizations would be to evaluate their specific needs and budget to determine if this solution aligns with their requirements. I would rate it an eight out of ten. 

I would recommend this solution due to its exceptional user-friendly nature and comprehensive security capabilities. I rate it a seven out of ten. 

As IT integrators, we are using the solution for application control, URL filtering, sandboxing, and antivirus. We have modules with data leak prevention and cloud browser isolation, device posture checking, related to the access because we are also using it for the ZTNA services, but it's not related to the Secure Web Gateway. We are also using it in ZIA with a firewall as a service.

I believe Zscaler SASE has given us increased security with endpoint protection. We may not have eliminated 100% of the threats, but we are resistant to threats on the Internet. The solution blocks almost all known vulnerabilities or problems related to phishing actions, so I would say that is the biggest benefit.

With SASE, we have a single platform that covers multiple task services with which we need to control access. All the features are equally valuable.

The menu for the ZIA portal could be organized a little bit differently. The most-used modules should be at the top of the menus, not somewhere near the bottom, some of them are not organized well in my opinion.

I have been working with Zscaler SASE for almost one year.

There were a few global issues this year that something was not working correctly, or that sometimes we experienced different behavior with the filtering policies between the points of presence. For example, if there is a user located in Amsterdam, then it was filtering traffic differently than in Frankfurt because they were connected to two different points of presence. The issue was later resolved by technical support.

The solution is scalable.

The quality of customer support depends on the situation, where sometimes the correct actions are taken immediately. So sometimes, I would rate it a ten out of ten.

But sometimes we have to explain the same situation, even referencing old tickets, while the support agent would not even check what was done in the previous tickets, and it takes much longer to solve the case. In such situations, I would rate customer support a four out of ten.

The setup is quite easy. The primary configuration requires some adjustments to the client's needs, but it's quite easy.

The deployment depends on a questionnaire to determine expectations, what should be checked, verified, and what works with the highest SLA. The actual deployment does not require a lot of staff members.

Maintenance for the solution includes keeping the client's connector updated and checking the device posture.

I have downloaded reports of Cisco Umbrella, Fortinet FortiGate, FortiProxy, and Zscaler.

I would recommend Zscaler SASE, for sure, and would rate it a nine out of ten.

The primary use case of SASE is for secure access, whether for public internet or private applications. Post-Covid, users are connecting from everywhere and need secure access with a good user experience. We deploy this solution to our customers. 

Safe access is a key valuable feature. The ability to secure data in terms of confidentiality is also a great feature. Instead of going through existing gateways or their networks, users get direct secure access to applications over the internet. Connectivity to the applications is also great.

Although it's good, the DX layer could be better if it had improved visibility. There is definitely scope to enhance that aspect. Some customers are looking for application connectivity over zero trust which is a concern for them. I believe it's in the Zscaler roadmap and we hope to see that in the near future. 

I've been providing this solution to our customers for a decade. 

There were initially some stability issues but the solution is now very stable.

The scalability is great and it's the biggest advantage of having any SaaS solution. We have all categories of customers and a mid-market enterprise board. Our client companies have users that range anywhere from 500 up to 5,000. 

The initial setup is not complex at all and easy to handle. Customers have to familiarize themselves with the solution and try it out themselves. Deployment usually takes a couple of weeks although it depends on use cases and complexity. There may also be dependencies from the network side which can add to the deployment time.

Zscaler offers a point-to-site or point-to-point connectivity to a dedicated service in a secure way. The DNS encryption is based on the identity of users or the identity of a group of users.

It's a cloud solution. We use Zscaler App Connector to manage the solution. As a company, we need to manage connectors. Some are attached to the virtual machine.

Typically, we have 200 fixed users. We can increase the number of users by 10% each year.

The integration with cloud providers, like Azure or GCP, is easy. The Live Logs are a cool feature. We can directly identify issues and divert user traffic.

I have used this solution for four years.

It's stable, but sometimes we need to do things manually to get access. For example, if there is a new user, they need to log out and log back in to enforce updates.

It's scalable.

I would rate technical support as four out of five. We don't always get the desired answer because of the limitations of the product.

We have also used Azure Point-to-Site.

Setup is a bit complex because there are many steps that need to be taken before onboarding and activating the solution. The difficulty of setup will depend on the use cases.

It took at least one hour to activate everything and deploy the solution.

The cost is expensive. It depends on the number of users. There is a license for basic encryption. If we want to add new features, we have to pay to activate them. We have two types of licenses: a license for users and a license for our subscription.

I would rate this solution as nine out of ten.

We use the product to provide secure access to our customer's environment consisting of on-premise and on-cloud applications.

Zscaler Private Access simplifies the process of managing remote access. It doesn't require deploying and configuring physical appliances in various locations, similar to FortiGate.

The product's most valuable features are cloud-based services and secure internet access. We don't have to set up any physical appliances.

There could be more DLP-related features. Additionally, there needs to be flexibility for integrating ISP features.

We have been using Zscaler Private Access for a year as a partner.

It is a stable product with self-maintenance capabilities regarding hardware and software patches and policies.

It is a scalable product.

The technical support services are good and based on SLA.

Positive

The product is easy to integrate. It takes a week to deploy for 1000 users.

Zscaler Private Access provides a limited number of solutions compared to FortiGate and ForcePoint.

I rate the product a nine out of ten.

I've focused on basic Zscaler Private Access policies, primarily when users are working remotely.

I also use the solution for browser access, which means giving access to clientless machines.

Privileged remote access is another use case for Zscaler Private Access.

I also use the solution for its log streaming service and source IP anchoring.

I find all Zscaler Private Access features valuable because each replaces flawed technologies, such as EPAs being replacements for VPN and PR as a replacement for PAM, so I can't mention only one valuable feature. Overall, Zscaler Private Access is a good solution.

Everything looks good in Zscaler Private Access, but the issue my team faced with it was the inability to find subscriptions on the portal. That caused some difficulties, so it would be better if the Zscaler team made it easier for people to find subscriptions on the portal, mainly information on what my customers subscribed to or the type of licenses purchased.

I've been working with Zscaler Private Access for one year.

Zscaler Private Access is pretty stable.

Zscaler Private Access is a scalable solution.

Primarily for Zscaler Private Access, I only require ten percent technical support if the architecture is complex or if there is some restriction while reading the logs. I've contacted the technical support team, and I didn't face any issues with support.

I used Symantec before using Zscaler Private Access, and I switched from Symantec to Zscaler because my company switched.

Zscaler Private Access can be complex because you first need to understand how application segments work. You'll also need to understand server service, app connector groups, and deploying an app connector. The connection between all the components can be confusing, but it's only for first-time deployment, so overall, it is okay. Later on, you only have to troubleshoot the policy side.

Setting up Zscaler Private Access can be confusing.

Deploying the solution could take one day.

I did the deployment for Zscaler Private Access, an in-house deployment.

My company is a Zscaler Private Access partner, so the customers pay for the license fees.

I deployed a project with eight thousand Zscaler Private Access users, but apart from that, I've given support to other projects with fifty thousand users of the solution.

There's no plan to increase the number of users for Zscaler Private Access.

I'd recommend the solution to others.

My rating for Zscaler Private Access is eight out of ten.

We use Zscaler Private Access to provide access to on-premise applications.

The most valuable feature of Zscaler Private Access is we do not have to connect to a VPN, it is seamless. It is more convenient for us because we use one agent to cover the internet and VPN access.

Zscaler Private Access could improve by improving external access. If external parties want to access locally to my company's services, we need to onboard them into our domain, otherwise, it doesn't work. Additionally, if their company also has Zscaler Private Access, then it doesn't work. They need to log in with our domain ID, not their company ID.

I have been using Zscaler Private Access for approximately one and a half years.

The stability of Zscaler Private Access is good.

I rate the stability of Zscaler Private Access a five out of five.

Zscaler Private Access is scalable.

I rate the scalability of Zscaler Private Access a five out of five.

We have approximately 300 users using this solution.

I have not used the support from Zscaler Private Access.

I use FortiClient VPN in parallel with Zscaler Private Access.

Zscaler Private Access's initial setup was simple. The total time for the implementation took one hour.

We did the implementation of Zscaler Private Access with one person.

I rate Zscaler Private Access an eight out of ten.