Zscaler Zero Trust Exchange Platform Reviews

The main purpose was to use it as a zero-trust solution. Or also to have control over the inbound and outbound traffic coming and going through the end user's device.

It does the job. What it is needed for. I can use it for VPN, I can use it for secure connections, I can use it as a firewall. So the solution does the job.

It has a limitation, if you are creating a rule or something for a web application or something, you could only add five users, not more than that. Five or four users are only included in a rule. If you want to create a rule for more than five or four users, you have to go through other methods, not particularly with the application. Working within the application with this method would be quite easy as compared to listing a URL or a normal IP address.

I have been using this solution for one and a half year. 

It is a stable product.

It is a scalable solution. Around 300 end users are using this solution.

The customer service and support have a good SLA. They return queries on time.  

Positive

I would say go ahead because it has a quite friendly interface. It has a lot of stuff you can do. If you are using the old infrastructure technique, you would love it because you can control most of your endpoints network on the device by a single interface. That is the Zscaler.

Overall, I would rate the solution an eight out of ten. 

We use Zscaler Cloud DLP to maintain data load and for storage reports. 

The solution is the best for storage. 

We have issues with the tool's maintenance and networking. It should be able to work in offline mode as well. 

I have been using the solution for two years. 

Zscaler Cloud DLP is stable. 

The tool is scalable. My company has 250-300 users. 

Zscaler Cloud DLP's installation is difficult. 

Zscaler Cloud DLP is moderately priced. We pay around 2 million rupees per year. 

I rate the solution an eight out of ten. 

Zscaler Private Access empowers organizations to grant access to internal applications and services while maintaining the utmost security for their networks.

Zscaler Private Access benefits organizations by providing them with security for their networks.

The user interface of Zscaler Private Access is excellent. With proper knowledge and expertise, one can efficiently handle intricate enterprise environments without feeling overwhelmed. This leads to exceptional productivity for managed service providers. The user experience is remarkably streamlined, enabling the management of even the most complex enterprise setups without any excessive complications.

To enhance their offering, it is advisable for them to focus on strengthening the foundation of their architecture. Additionally, they should consider integrating a broader range of services that go beyond what managed service providers typically offer independently.

I have been using Zscaler Private Access for approximately four years.

I rate the stability of Zscaler Private Access a ten out of ten.

The scalability of Zscaler Private Access is truly remarkable. It never poses any issues in terms of scalability, thanks to its substantial investment in hardware and the robustness of its networks. This holds true not only for Zscaler but also for their closest competitors, such as Netskope. These companies have made significant financial commitments to ensure exceptional network performance and data gateways. The interfaces are highly functional, and all optimization measures are in place. Consequently, they can effortlessly handle a large number of clients at maximum speed without any performance concerns. It's important to note that when discussing network access solutions, such as Zscaler Private Access, there is always a trade-off between performance and security. However, new advancements in the industry have given rise to a new generation of solutions that include zero-trust management, segmentation management, data loss prevention, and advanced attack prevention capabilities all in one package. It's crucial to stay aware of these developments since the technology landscape evolves rapidly, especially in the realm of cloud computing, where progress is even more accelerated.

My clients are all sizes that are using this solution.

I rate the scalability of Zscaler Private Access a ten out of ten.

The support is amazing. The marketing, sales, and technical support are highly responsive.

I rate the support from Zscaler Private Access a ten out of ten

Positive

I have used other solutions in the past, such as Cato Networks.

The initial setup of Zscaler Private Access is simple. The process is easy for all companies and the interface is easy to manage.

The process simply involves configuring IP addresses, and that's all there is to it. The tool automatically generates an inventory of everything it finds on a specific network. The UI is highly intuitive and easily accessible. The software solution excels in terms of interface and user experience, as they adhere to a similar standard of simplicity. Overall, the implementation is user-friendly.

I rate the initial setup of Zscaler Private Access an eight out of ten.

It would take a touch of magic that would set it apart. When it comes to mainstream solutions, reaching a rating of eight is quite commendable. However, there are dedicated solutions specifically designed for managed service providers that truly excel and can be considered the top ten in their field. These solutions are primarily focused on catering to the needs of managed service providers rather than the enterprise environment. To reach a ten out of ten, the solution has to be completely customizable to the needs of a specific sector.

We can do the implementation of the dilution. it is important to have assistance to deploy the solution correctly.

In terms of market positioning, I would describe Zscaler Private Access as offering optimal pricing. Based on our experience, Cato Networks tends to be slightly more expensive.

Zscaler Private Access integrates various tools that, if obtained from another technology provider, would need to be purchased separately. This includes features, such as data loss prevention and reception technologies, which are seamlessly integrated into their platform.

I would rate the price of Zscaler Private Access a ten out of ten.

I have evaluated other solutions.

Zscaler Private Access is an exceptionally professional company that I strongly endorse. However, if your organization has a large field force or relies heavily on sales or geographically dispersed teams, it may be worth exploring alternative solutions.

While easy-to-deploy and user-friendly solutions may appear promising on paper, the true success of any digital transformation project lies in the choice of a competent managed service provider. It is essential to select a solution that works hand in hand with a capable managed service provider. If the managed service provider is excellent but the solution itself is subpar, it will impede progress. Similarly, even if the solution is exceptional, inadequate management will hinder optimal performance. Therefore, it is crucial to take a holistic approach in selecting the best possible solution and compare them side by side, alongside the expertise and approachability of the managed service provider. By deploying both solutions, such as Cato Network or Zscaler Private Access, and carefully observing their performance with small tasks, you can quickly identify the differences, especially in terms of speed and performance. These factors can vary significantly based on the nature and volume of your data.

Our clients prioritize five key objectives when it comes to their systems: security, compliance, performance, cost optimization, and operational continuity. These criteria are crucial for their operations. However, achieving compliance, especially in specific sectors like oil and gas or telecommunications, goes beyond relying solely on the tool itself. Compliance is achieved through proper operational practices and procedures, which is why clients rely on the expertise of managed service providers. While the tool may have certifications and guarantees related to data residency and longevity, it is ultimately the way an organization operates its infrastructure, solutions, and systems that determine compliance and security. It is important to continuously work on and test these aspects rather than treating them as something that can be simply purchased. Security and compliance require ongoing effort and attention on a daily basis.

I rate Zscaler Private Access an eight out of ten.

Zscaler Private Access is a solution that delivers on its promises and can be relied upon with great dependability. It stands out as an enterprise-grade solution, which is not the case for all options available in the market. While there may be less expensive alternatives, they can often be more fragile in terms of reliability. Zscaler ensures higher availability and offers dependable solutions, making it an ideal choice for businesses that heavily rely on software and cloud services. With Zscaler in place, you can rest assured that your business will be well protected, even in the face of new waves of ransomware attacks, privacy concerns, and malware threats that emerge every couple of months. Their proactive teams actively monitor network traffic and can promptly address any issues detected in one client, sharing the knowledge and best practices to prevent similar issues from impacting other clients. This advantage comes from having a dedicated professional team that seamlessly integrates the work of endpoint protection, active network monitoring, and protection. As a result, Zscaler's zero-trust network access solutions complement and enhance the layered defense system that every company should have in place.

We have found that Zscaler SASE is a good product and we use it as a proxy.

Zscaler SASE is probably the number one cloud-based proxy security solution. Just on name recognition alone, I would say that is the main value it is bringing right now.

The management of the product has to be clearly defined or they will conflict. Sometimes you have to add bypass rules allowing specific websites access for internal purposes or for it to completely bypass altogether.  Make sure that it is the same teams who are managing the firewalls and the product. They should all be on the same team. If you have two teams managing it separately, you are going to run into a lot of problems.

I have been using Zscaler SASE for the past three years.

It is very stable. I have never seen it go down, not once, but then again I do not manage that portion specifically.

Zscaler SASE looks to be scalable to me.  We have about seven hundred and fifty using it in the USA and two hundred in Europe.

We were using another product before switching over to Zscaler SASE because it is number one.

It is pretty straightforward and does not create any major challenges. You whitelist specific URLs to either be allowed or to be bypassed.

We do deployment in-house. It is just a click and that is it.

The pricing is expensive and on the higher end. Honestly, in my opinion, it is not worth the price. 

I would rate Zscaler SASE an eight out of ten.

Increase performance, stability and Secure Remote access for Remote Users. 

Two great features that we really like on the solution are the Internet Access and Private Access. The path solutions available that help protect the customer's internet access and ensuring B2B secure access are great.

The scalability of the solution is great.

The solution offers very good performance.

Due to the fact that it's a multi-tenant hosted environment, it should be noted that other solutions, like Palo Alto, are single-tenant solutions. It's the customer that's hosting it, it's a single tenant. Zscaler hosts a SaaS solution and a multi-tenant, not a single-tenant environment. It would be nice if they offered that as well. This is where probably Zscaler can differentiate itself.

There are latency issues with the solution. They are small, however, they are there when you compare it to other vendors. These things only come up when you're talking to enterprise customers who are really looking at those things. For smaller to mid-sized customers, Zscaler makes more sense. These things make it cheaper and more efficient, as well, for Zscaler. 

I am actually a technical field engineer. I make solutions that help customers with different products. I don't use it personally. I sell it to different customers. 

The scalability of the solution is top of the line. It's one of its great selling features. Users can scale easily if and when they need to.

In terms of how many people use it typically, it depends on the company size. If you're like the last one I worked with, which was an enterprise customer, you can have five, 10, even all 5,000 users that, especially here in COVID times, are working remotely. It depends on the size of the organization and depends on the roles of people who need the secure access. 

An enterprise customer who has 5,000, 10,000 users, for example, will find that most of the users who need secure access to it, depending on the data you're hosting, will be at about 50-60%. They may not be on it one time, but that's where the licensing will be. At least 50-60% of the users, or the workforce in the company. This will only increase due to the COVID times when people are working more remotely.

I personally have never used technical support. However, I also haven't heard any complaints from customers in relation to the level of support they provide. It must be okay if we haven't heard anything.

I also sell Palo Alto as well.

I have been selling Zscaler, however, I only have had hands-on experience in Palo Alto. I don't have answers yet on Zscaler. The last hands-on experience I had on any device was two and a half years ago when I was more involved. I am just technical sales now. 

I haven't deployed the solution yet myself.  I wouldn't be able to comment on the process. I don't know if it's complex or straightforward.

That said, from what I've seen in customers that have deployed it, I've never really heard a bad comment from anyone who is using it.

I'm not a direct customer, so I don't know what the exact cost of the solution is, on average. It would depend on the company's size.

We're a Zscaler partner.

When you implement Zscaler, you're actually utilizing the best of what the technology has to offer. 

I've only heard good things about the solution. I'd rate it eight out of ten.

We use the product for the process protocol for tunnels to manage network traffic.

They should work on a replica account. There could be alerts and replica files sent to the DLP team during data collection.

We have been using Zscaler Cloud DLP for three years.

I rate the product’s stability an eight out of ten. We encounter high latency for cloud data centers.

The product’s scalability depends on specific requirements. We manage more than 50 Zscaler Cloud DLP accounts for customers. We have created certain rules to cover and manage our sensitive data. I rate the scalability a ten out of ten.

They should assign an L2 engineer to resolve the issue. The L1 engineer takes time to identify and elaborate on the problem.

Our organization has used Symantec, Trend Micro, and McAfee.

The initial setup is easy. It doesn’t take much time and depends on the IP server requirements.

I rate Zscaler Cloud DLP an eight out of ten. I recommend it for customer service companies to protect sensitive data.

We use this solution for traffic and establishing the connection.

It's deployed on-premises.

There are 60,000 people who use Zscaler in my organization.

The best feature is the ability to establish the connection between your public network and automatically connect to the intranet connection.

The stability could be improved.

I have worked with Zscaler Private Access for six months.

I would rate the stability as eight out of ten.

I would rate Zscaler as eight out of ten.

We are using Zscaler Zero Trust Exchange for its Zscaler Internet Access service. It provides web security, DLP, data protection, prevention, and lots more features.

It has improved our organization’s working process and efficiency.

It has some good data security and WIP features, providing secure Internet access. We get seamless access with our agents and users. It has some fantastic hardware. They have AI-powered integration with in-built features for the scheduler. It provides security and is connected to manage the security level, which is good.

The solution needs to improve a lot of aspects.

I have been using Zscaler Zero Trust Exchange for more than one year.

I don’t contact the support, but my team usually does.

Previously, I used Citrix.

The initial setup was straightforward. It took almost three months to deploy, but it was smooth.

Overall, I rate the solution a nine out of ten.