Zscaler Zero Trust Exchange Platform Reviews

Zscaler is a cloud proxy that scans and provides security for traffic to cloud-based applications and resources.

Zscaler is location-independent. Even if you switch to another country, users will have the same security posture. For example, if you are in one country and travel to India tomorrow, you will still have the same security posture as the rest of your team. You will also be able to access all your resources over the Internet as a team, regardless of location. There is no dependency on local firewalls at the site. Everything is in the cloud, so you get security wherever you go.

Zscaler provides several security features, including encryption, URL filtering, application control, and credential theft protection. They are also updating their DLP capabilities.

The reports can be made easier. The solution takes time to fetch reports in the Database section. Otherwise, the reporting module itself is well-designed.

I have been using Zscaler SASE for two and a half years.

Zscaler is very stable. The customers use web services that cause issues over the internet.

Zscaler is highly scalable. Zscaler is a cloud-based service, so it takes care of all the data center and hardware infrastructure. Even if you only have one license, you will still have access to all of Zscaler's security features and performance capabilities. Around 2Lakh users are in Nestle, and all are using Zscaler.

We work with enterprise-level customers.

The customer support is good.

Positive

I have experience with Prisma Access. In terms of scalability and tech support, Zscaler is better. However, Prisma is better in other parameters because they have more experience in the firewall industry and are the leader in firewall technology. We at Nestle are forwarding most of our traffic to Zscaler for scalability. We are using Prisma for some essential functions.

The initial setup is easy. You have to plan very carefully how you are going to use Zscaler. Planning is critical, but implementation is achievable. You need to purchase cloud or host services and synchronize your user database to the rescheduler. Then, you just need to use the application to create a folder application on the system, and you are good to go.

Zscaler deployment time depends on the number of users and the policies to be deployed. A very simple setup can take around two to three weeks, while a very complex setup with multiple components can take months to implement.

We are the service providers of Nestle, which is a user of Zscaler. 

New functionality is always being added to Zscaler's products, but there are some features that we cannot have in the cloud-based platform. For example, Pulse QoS and VPN are still available as standalone products. However, Zscaler offers a variety of products that can meet these needs, such as ZIA, ZPA, and ZDA.

Maintaining Zscaler is easy. It has a well-designed admin portal and policy control. At least 20-30 people are required to manage the Zscaler product with a worldwide presence, depending on the setup. For example, Nestle requires 1-2 people to manage their Zscaler deployment.

I recommend the Zscaler solution. If I get an opportunity to use it in an environment where the users are mostly roaming users and the entire network stack is in the cloud, I will recommend they use Zscaler products. It's a great product.

Overall, I rate the solution a ten out of ten.

We are currently using Zscaler Cloud DLP internally and it provides us with a robust and highly configurable Data Loss prevention engine, which meets our specific data handling needs.

We experienced many benefits, including improved visibility and the ability to identify vulnerabilities in existing configurations. Its impressive scalability allows the combination of multiple dictionaries and using them as one engine, resulting in narrower data loss gaps. There are significant enhancements in email and file confidentiality, particularly with integration to MCAS solution, which provides insights into permissions and access control for files stored in OneDrive and SharePoint.

The most valuable features are its robustness and high configurability, particularly in relation to existing DLP dictionaries. The ability to choose and utilize specific dictionaries for various purposes, such as credit card checks or monitoring file permissions and transmissions within the corporate network. The platform allows the administrator to monitor who is sharing files and who has access to them, providing a proactive approach to data security.

The customers would benefit from more robust documentation and conversations around configurations, as it is slightly complex. Also, there should be an option for acquiring DLP as a standalone product rather than bundling it with packages, as this would provide more flexibility for customers who only need specific features. They should also provide more reviews and guidance on selecting the best-rated engines and dictionaries, as well as facilitating reporting for DLP violations and integrations with other cloud storage solutions. 

We have been using it for a year now.

Zscaler sells internet access, not specifically DLP, so we had to build a point of presence for our location in Kenya due to latency issues.

It offers high scalability capabilities.

We faced some issues regarding the business support from them due to the lack of knowledge and understanding of troubleshooting processes, which may be time-consuming. However, after we submitted the tickets, they did provide their support and eventually, solved our issues.

Neutral

We tried a few different solutions, but we opted for Zscaler because we were already using other products from them.

The implementation process was straightforward, with good support and training provided by Zscaler. We found it easy to roll out the cloud connectors and configure policies for DLP. The whole process took about three weeks with the help of three individuals, including myself.

Zscaler DLP solution is expensive, with a fixed pricing structure that is billed annually and monthly. There are no additional costs for licenses.

I would recommend having a clearly defined objective and goal, which would facilitate choosing and implementing the solution effectively. I would rate it nine out of ten.

Zscaler functions as a kind of proxy, but they lack responsiveness when it comes to customer requests. The granularity in blocking is not sufficient. For example, when a new domain is detected, it is automatically blocked for 30 days. If there is no further information, it is added to the trusted list. Attackers are aware of this and take advantage of it. They set up a benign site, get it categorized as safe, and then introduce malicious content afterward. Trying to get the categories reassigned or realigned is a challenge, as Zscaler is not very responsive in addressing such issues. In my experience, compared to BlueCoat, Zscaler falls short in terms of responsiveness.

I'm currently reviewing Zscaler for our organization. We implemented it about two years ago. It's part of our zero-trust architecture initiative. 

However, we need to compare it with NetScout. Zscaler has certain capabilities like SD-WAN, and the proxy is quite good. Although, I had to stop using SD-WAN because it wasn't integrating well with Microsoft or Kaspersky.

It is stable. In my experience of about five years, I have only encountered two problems caused by it. So, I wouldn't rate it a nine out of ten. It's generally stable, with occasional issues.

The scalability is pretty good. I would give it an eight out of ten. However, their responsiveness to customer concerns is not as strong as other vendors I have worked with.

There is definitely an ROI. Before I joined my current company, it was implemented about a year and a half ago, and it significantly reduced noise and improved team visibility. The SOC has always been satisfied with its performance. 

So, I believe there has been a good return on investment compared to my company's previous solution, Fortinet, which wasn't very effective. We are very happy with Zscaler.

When it was implemented, it beat the competition on price according to the two companies I know that have it.

Overall, I would rate the solution a seven out of ten. 

I work for a service provider for a defense customer. We are using Zscaler Private Access to connect to the Internet. This is how we keep our customers protected with the latest inspection of the URLs.

The most valuable feature of Zscaler Private Access is the categorization of the dynamic URLs which keeps the customer's environment protected. The threats and the malware are correctly categorized.

Zscaler Private Access's reporting is poor. We should have more insight into the reports regarding what is blocked and allowed.

I have been using Zscaler Private Access for approximately four years.

I rate the scalability of Zscaler Private Access a ten out of ten.

I rate the support of Zscaler Private Access a five out of ten.

Neutral

There is a lightweight agent on six laptops and the agent reaches out to the SaaS-based cloud.

The process of deployment takes 15 to 30 days.

I rate the initial setup of Zscaler Private Access an eight out of ten.

I rate the ROI from Zscaler Private Access a seven out of ten.

The price is competitive. 

I rate the price of Zscaler Private Access five out of ten.

If the reports were improved the customer would have more insight.

I rate Zscaler Private Access nine out of ten.

We use this solution for traffic and establishing the connection.

It's deployed on-premises.

There are 60,000 people who use Zscaler in my organization.

The best feature is the ability to establish the connection between your public network and automatically connect to the intranet connection.

The stability could be improved.

I have worked with Zscaler Private Access for six months.

I would rate the stability as eight out of ten.

I would rate Zscaler as eight out of ten.

It’s a SaaS platform. It enables enterprise security and provides the advantage of SaaS applications while protecting our valuable digital assets from cyber threats.

The product provides a seamless user experience. It provides enhanced security, SSO login, and real-time visibility. Data protection is fine.

The product is not reliable. ZTNA must be improved. It is slow sometimes. It is unreliable. It’s lengthy to troubleshoot.

I have been using the solution for two years.

The tool is stable. There are no vulnerabilities. Everything works well. It provides real-time threat updates and monitoring.

The tool is scalable. Almost 60 to 70% of the people in my company are using the solution. Our entire network is on Zscaler.

Technical support is good. When we raise an incident, the team provides support immediately. Support depends on whether we have a normal license or a premium one.

We were using other platforms like McAfee before. We switched to Zscaler because we needed a solution that is easy to handle, deploy, and monitor. We needed real-time monitoring.

The solution provides ease of deployment. We do not require any physical appliance. We must have an understanding of the technology. There are two tunnels. We must know which tunnel is which tunnel will secure our network better.

The solution is deployed on the private cloud provider Zscaler Private Access and the public cloud provider Zscaler Internet Access. It is easy to deploy the tool on any cloud like AWS and Azure.

I recommend the product to others. The reliability and monitoring features must be improved. The traffic flow is slow sometimes. Overall, I rate the tool an eight out of ten.

We use the product to provide secure access to our customer's environment consisting of on-premise and on-cloud applications.

Zscaler Private Access simplifies the process of managing remote access. It doesn't require deploying and configuring physical appliances in various locations, similar to FortiGate.

The product's most valuable features are cloud-based services and secure internet access. We don't have to set up any physical appliances.

There could be more DLP-related features. Additionally, there needs to be flexibility for integrating ISP features.

We have been using Zscaler Private Access for a year as a partner.

It is a stable product with self-maintenance capabilities regarding hardware and software patches and policies.

It is a scalable product.

The technical support services are good and based on SLA.

Positive

The product is easy to integrate. It takes a week to deploy for 1000 users.

Zscaler Private Access provides a limited number of solutions compared to FortiGate and ForcePoint.

I rate the product a nine out of ten.

We use the product to control traffic and for user management purposes.

The product’s most valuable features are data discovery, activity control, and zero trust exchange.

There could be a feature to view the VPN tunnel activities in terms of configuration.

We have been using Zscaler Cloud DLP for a year and a half.

I rate the product’s stability a ten out of ten.

We manage accounts for around 2,000 to 3,000 Zscaler Cloud DLP users. It is a scalable product.

The technical support services are good.

Positive

The initial setup process is easy with a helpful GUI. It takes a second to complete the deployment.

I rate Zscaler Cloud DLP a ten out of ten. It is a good and easy-to-use product with efficient scalability.