Zscaler Zero Trust Exchange Platform Reviews

It ensures a secure online environment for our users, irrespective of their location. By routing all internet traffic through the Zscaler Cloud, users can browse safely, shielded from malicious content. Whether connected from the office or home network, Zscaler enforces our defined policies consistently.

Using ZPA VPN users can connect to internal Network in secured way. 

Our users experience a safe and secure internet connection, whether they are in the office or connecting via their home Wi-Fi network or a public network. The Zscaler policy governs their internet access consistently, eliminating the reliance on individual IPs.

We utilize a shared security VPN for users to establish a connection between their devices and the Zscaler Cloud, enabling them to access the office network. This secure connection allows users to connect to the Zscaler VPN and access the resources on the office network, making it a highly valuable component of our system.

Occasionally, issues arise particularly for government websites accessed by numerous users from all over country using Zscaler IP Range. This can trigger false positives, causing certain IP ranges to be perceived as a security threat or associated with malicious activities, resulting in blocks. In such instances, we often find ourselves waiting for the block to be lifted or having to engage with the concerned website administrators. This is where Zscaler's expertise becomes crucial in addressing false positive blocks, as these incidents might not necessarily indicate malicious intent but could be errors affecting access to the platform. Zscaler need to look into the solution, how Traffic getting generated towards such websites should not cross the threshold level of traffic getting generated from certain Zscaler IPs and getting resulted in block mode situation.

We are using it for more than four years.

It demonstrates overall stability and effectively upholds the smooth functioning of the entire infrastructure. We haven't encountered any issues with it. I would rate it nine out of ten.

In terms of scalability, our current setup is sufficient for our needs. We have a user base exceeding ten thousand. It's a ubiquitous tool for everyone in the business. Nearly all users utilize it for internet browsing every single day. I would rate it nine out of ten.

The technical support team effectively manages and provides robust support for the solution. I would rate it eight out of ten.

I used Websense before, but Zscaler maintains consistent policies whether users are in the office, at home, or in public places, offering a more convenient experience.

The initial setup process was time-consuming and encountered issues, particularly with logs. Although I wasn't present during the setup, it has been reported that significant time and numerous challenges were involved. On a scale of one to ten, I would rate it five.

The deployment itself didn't take much time, but the challenge arose in identifying and resolving issues faced by numerous users. It took considerable time to pinpoint these issues. Maintenance is handled with support directly from Zscaler, and our existing security admin team oversees the management of both Zscaler Cloud and their skills.

We have observed a return on investment in a stable setup, ensuring secure internet access for users and instilling trust in the solution.

I would recommend anyone contemplating this product to carefully consider it. They can evaluate and explore the solution by taking a demo to better understand the technology. Once satisfied with the demo, they can proceed with rolling out the solution. Overall, I would rate it eight out of ten.

In Qatar industries, the legacy systems like the Bluecoat Proxy is still being used, these solutions work at a limited capacity. For instance, one of our organization's customers is in the Oil & Gas transportation business with tankers, if a company like them wants to deploy a proxy solution, physical proxy deploy is very complicated for such companies, therefore our organization proposes a cloud proxy solution to them like Zscaler DLP. 

There are several cloud proxy solutions in the market, but Zscaler DLP provides the lowest latency rates due to the presence of global enforcement nodes in the solution. Whenever a potential customer approaches our company, which has a large workforce, has offices distributed across a wide geography and is in need of a cloud-based solution, we suggest Zscaler DLP for comprehensive global control. 

The in-line DLP feature is one of the most vital features of the solution. Data security is a global concern, like in Europe there is the EDPR, while Qatar has its own data protection laws, so at our organization while data gets classified using different tools like Boldon James, security control in transit remains a concern so the in-line DLP policy is a valuable feature in Zscaler DLP that remains absent in most other products. Zscaler DLP takes care of the security when data is in motion. 

The technical team in our company suggests there are some performance issues with the solution once the module addition begins. For instance, suppose I am using Zscaler Internet Access, and the connectivity speed is excellent, but the moment I start integrating some add-ons like DLP, then the solution considerably slows down in functionality.

But I believe the aforementioned instance or scenario is acceptable because an initial data check gets performed upon integration and it probably can be solved by the vendor through some alterations in the architecture. The set of features provided by Zscaler DLP is enough for the market in which our company operates. 

I have been using Zscaler DLP for two and a half years. 

I would rate the stability an eight out of ten. It's a highly stable solution. The product consistently functions all the time, but it slows down a couple of times when a large-scale data transfer is being processed that involves multiple policy checks. 

Zscaler DLP almost never crashes, and when it does rarely, it's very specific to the customer environment. When some changes are made to the deployed product upon the customer's suggestion, initially, some instability arrives, which is then fixed through fine-tuning. 

I would rate the scalability an eight out of ten. The Zscaler DLP is extremely scalable and we have experienced it hands-on in our organization. One of the customers of our company was beginning operations in the Philippines, and they were already using Zscaler DLP in other locations like Kuwait and Jordan; they asked us to increase the license numbers and deploy the same Zscaler DLP solution for their Philippines location as well, the entire process was smoothly completed by our team.

I believe the downscaling of the solution is as easy as upscaling. Around 80 to 90 customers of our organization are using Zscaler DLP. The customer portfolio of our company for Zscaler DLP comprises 20% government enterprises, 60% are medium-scale businesses, and the rest are small-scale businesses. 

The customer support team has been responsive enough to our organization's queries in Qatar. In our company, we had to reach out for customer support on very few occasions. I would rate the tech support an eight out of ten. 

Positive

I would rate the initial setup an eight out of ten. Our organization implements the setup operations and transitions of Zscaler DLP for each customer. Rarely the deployment team of our company has faced some challenges, but it has been due to the unique customer environments, server placements and connection requirements.

About 95% of the deployments have been carried out in our organization without any obstacles. Our organization always deploys Zscaler DLP on the cloud. 

It's an affordable solution. I would rate the pricing a six out of ten. Once after deployment, you start bundling up additional components, the cost significantly increases. When compared to the cost of a competitor solution and the quality of Zscaler DLP, the price of the solution is justified.

Some customers who are familiar with other product environments of Palo Alto or Cisco might find Zscaler DLP a bit expensive when looking at it from an environment compatibility or opportunity perspective. 

For companies that have operations across the globe, it's crucial for them to have the same set of data security controls and measures across all locations; Zscaler DLP helps in such implementations. For instance, if there are certain enforcement policies or data security norms implemented for the headquarters of an organization, Zscaler DLP allows a professional to just copy the implemented policies of one location to another, irrespective of the site members or users.

Overall, I would rate the solution an eight out of ten. I would advise others to perform due diligence before directly adopting the product, but just because the product is the market leader doesn't mean it will fit perfectly into every environment.

I always analyze the customer's requirements and existing environment before proposing the best solution. If integrating Zscaler DLP into a Palo Alto environment will create difficulties, then it's better to choose a solution from Palo Alto. 

This is the primary Private Access solution, the VPN solution.

Zscaler brought a new concept to the world or to the networks, basically introducing the zero-trust technologies of the product to bring in the buzzword about it and then make it a norm or create it as a norm. 

So, this is a product that can give you zero trust when it comes to the VPN solution compared to the legacy VPN. So, it has become a mandate to manage.

Zscaler Private Access does not currently offer the ability to assign static IP addresses, which are necessary for supporting telephony or backend communication. 

While Zscaler supports client-initiated connections, it does not support server-initiated connections. This is a feature that Zscaler may consider adding in the future.

I have been using this solution for a year. 

It is a stable solution.

It is a scalable solution. We have around 5,000 end users using this solution.

The customer service and support are okay. I am not a fan of the service. 

The response time is long, and the willingness is lacking. They are not eager to support.

Neutral

My company used Pulse Secure and SonicWall.

With the zero-trust concept coming in across the secure, we wanted to try out Zscaler and see whether it worked well for our organization. So that's the reason we switched to Zscaler. 

The initial setup was easy. 

With the VPN solutions that sort of pretty much expensive.

I would recommend using the solution. I would rate it around eight out of ten because it is a good product. I don't have any major concerns as such. 

The competition is not up to the level; Netskope is doing well. Palo Alto and other products have just launched their products within the previous two or three quarters, and the market is yet to try their tech work, but Zscaler is a tested product, and it is doing good.

The primary use cases for the Zscaler include secure channel access for applications, private file service access, and remote connectivity to the active directory. These are the top three essential functionalities provided by Zscaler.

Previously, we utilized HubSpot, which required connecting to our office data center and then reaching other data centers for different applications. Internal private access changed this by allowing us to deploy connectors directly in front of the applications, eliminating the need for a single-site private access connection.

The pricing for Private Access seems to be on the expensive side, and I believe they should consider making it more competitive with other solutions. Specifically, they could improve pricing by offering customizable packages that cater to each customer's specific needs.

Connectivity to voice-over IP (VoIP) solutions, both private and VoIP, is scheduled to be included in the upcoming week.

I have been working with the solution for the past few months.

I would rate the stability a nine out of 10. 

The technical support is good. 

Positive

We chose Zscaler because of its superior functionality, especially in terms of its medium capabilities.

A well planned deployment plan can be executed in fifteen days. 

Identifying private applications and the users accessing them are the two key components. Discovering the private applications associated with Zscaler is one part, while the other involves determining the number of users accessing these applications, which is crucial for deciding Zscaler’s deployment.

I would rate the process of initial setup a five out of 10.

I would advise evaluating the solutions as per the requirements, and would rate it a nine out of ten. 

I primarily use it for conducting security incident investigations and generating security reports. It serves as a valuable tool in analyzing and responding to security events, and its capabilities are instrumental in producing comprehensive reports on the security status of the network.

It proved to be invaluable in addressing our challenge of not having a rigid perimeter. With employees working from various locations, the need to move away from VPN reliance became apparent. Following thorough assessments, we opted to continue using it as our cloud Web Access solution.

It stands out for its seamless integration with various security solutions, such as EDR, SOAR, etc. The implementation process is straightforward, requiring minimal ongoing maintenance. The desktop agent enhances endpoint protection against zero-day vulnerabilities, providing a safeguard until patches are released. Its adaptability extends beyond a single solution, allowing integration with different models and solutions. The alert detection system and additional security features add an extra layer of appeal. The flexibility to start with one aspect and expand within a single vendor is advantageous. The agent's versatility is notable, used for digital experience monitoring to collect valuable endpoint metrics for troubleshooting. The security browser function distinguishes between known safe sites and potentially suspicious ones, ensuring a secure browsing experience. Unfamiliar websites are run in the Zscaler Cloud, isolating them from the endpoint and preventing potential phishing or malicious scripts from reaching the user's device.

Occasionally, there are certain delays in report generation. Clicking on a link, I found myself waiting for an unpredictable duration—sometimes as long as thirty seconds to a minute—until the report was ready.

I have been working with it for over a year.

There have been instances where certain software or applications on the user side didn't work smoothly. This posed an additional onboarding challenge, requiring collaboration with technical support to analyze logs, generate reports, and identify necessary exclusions or policies to rectify the issue. Once addressed, the applications resumed normal functioning.

It's highly scalable, and I frequently receive notifications about new data center expansions. With around five thousand endpoints, I am not aware of any problems that have been discussed as requiring a change of solution.

I gained access to the web console, and within an hour, I comprehended its capabilities, which I found appealing. Beyond predefined reports, the platform enables users to retrieve any imaginable information. Creating a visual search request is a straightforward process, delivering the required data through a user-friendly interface.

The implementation has effectively addressed numerous challenges related to ensuring a secure internet connection for users.

When we conducted assessments, Cisco and Microsoft were also considered. However, at that time, Cisco was in the initial stages of developing their solution, and Microsoft had just released their web security gateway.

When making a decision, choosing a market leader is often advisable. While the initial cost may be slightly higher, the long-term savings in both time and money, as well as the reduction in operational costs, often outweigh the investment. Opting for a leading product can also mitigate potential issues and challenges that might arise with newer or less-established alternatives. Overall, I would rate it eight out of ten.

It serves as a globally distributed solution, differing significantly from MPLS. Unlike traditional firewalls, it seamlessly accommodates cloud services and enables remote work from any location. The product's global distribution across the cloud facilitates internal access with the necessary licenses. Whether connecting from a branch office, on-premises solution, private data system, public data center, or the cloud, the platform ensures consistent and robust security protection throughout the entire infrastructure.

The most valuable feature is its seamless integration capabilities, streamlining the process by eliminating the need for extensive installations. Users can connect to the SaaS solution by simply installing the necessary apps. This includes the flexibility to connect with any firewall or router capable of setting up IPSec, providing users the freedom to choose their preferred hardware. This versatility extends beyond Zscaler-specific applications or devices, making it compatible with a range of SD-WAN solutions, such as Cisco Meraki, Palo Alto, and Juniper.

A suggestion for improvement is the development of their own proprietary SD-WAN device. Currently, the experience can vary when integrating cloud protection with different vendors, such as Palo Alto, Meraki, or Juniper. Having a Zscaler-specific device could streamline this process and provide a more consistent user experience across diverse branches. Additionally, expanding their offerings to include solutions like SIEM, similar to competitors, could enhance their portfolio and cater to clients interested in a broader range of services.

I have been working with it for two years.

It is highly reliable and ensures that users receive optimal performance regardless of their physical location, creating a more seamless and user-friendly experience.

The initial setup was straightforward.

The perception of cloud services being expensive is often a result of the initial migration costs, especially when transitioning from traditional and limited MPLS environments. In the long run, cloud services are not inherently costly. If you're starting fresh and adopting a cloud-first approach from the beginning, the perceived expense is considerably less significant.

It is not economically viable for individual users but is highly recommended for companies with a substantial user base, multiple branches, extensive cloud operations, and remote employees. The solution offers enhanced protection across network, on-premises, and cloud environments, making it valuable for enterprises adapting to the evolving landscape of cloud adoption and seeking comprehensive security and networking benefits. Overall, I would rate it nine out of ten.

We use the product for the process protocol for tunnels to manage network traffic.

They should work on a replica account. There could be alerts and replica files sent to the DLP team during data collection.

We have been using Zscaler Cloud DLP for three years.

I rate the product’s stability an eight out of ten. We encounter high latency for cloud data centers.

The product’s scalability depends on specific requirements. We manage more than 50 Zscaler Cloud DLP accounts for customers. We have created certain rules to cover and manage our sensitive data. I rate the scalability a ten out of ten.

They should assign an L2 engineer to resolve the issue. The L1 engineer takes time to identify and elaborate on the problem.

Our organization has used Symantec, Trend Micro, and McAfee.

The initial setup is easy. It doesn’t take much time and depends on the IP server requirements.

I rate Zscaler Cloud DLP an eight out of ten. I recommend it for customer service companies to protect sensitive data.

I use Zscaler CASB to get the visibility of the cloud application since everything is moving to the cloud these days. We use the solution to get complete visibility of what is happening on my drive and official applications. The solution also helps to restrict information shared with my other partners.

Zscaler CASB's latency and architecture are excellent.

Zscaler CASB needs to improve its applications or connectors. The solution's granularity should be improved because it has limited granular options to control, visible, allow, block, delay, and receive.

I have been using Zscaler CASB for one year.

Zscaler CASB is a stable solution.

Zscaler CASB is a scalable solution because it is a cloud-based solution. Around 30% of the industry people are using Zscaler CASB.

Zscaler CASB's technical support is good. The solution's support team is available, but they don't have much visibility of what is happening and take too much time to resolve it.

Positive

Zscaler CASB's initial setup is easy.

As per industry leads, Zscaler CASB is an expensive solution.

Zscaler CASB is deployed on-cloud in our organization.

I would recommend Zscaler CASB to other users. Zscaler CASB has a seamless deployment. The solution needs to improve on the navigation or user experience part.

Overall, I rate Zscaler CASB an eight out of ten.

We are currently using Zscaler Cloud DLP internally and it provides us with a robust and highly configurable Data Loss prevention engine, which meets our specific data handling needs.

We experienced many benefits, including improved visibility and the ability to identify vulnerabilities in existing configurations. Its impressive scalability allows the combination of multiple dictionaries and using them as one engine, resulting in narrower data loss gaps. There are significant enhancements in email and file confidentiality, particularly with integration to MCAS solution, which provides insights into permissions and access control for files stored in OneDrive and SharePoint.

The most valuable features are its robustness and high configurability, particularly in relation to existing DLP dictionaries. The ability to choose and utilize specific dictionaries for various purposes, such as credit card checks or monitoring file permissions and transmissions within the corporate network. The platform allows the administrator to monitor who is sharing files and who has access to them, providing a proactive approach to data security.

The customers would benefit from more robust documentation and conversations around configurations, as it is slightly complex. Also, there should be an option for acquiring DLP as a standalone product rather than bundling it with packages, as this would provide more flexibility for customers who only need specific features. They should also provide more reviews and guidance on selecting the best-rated engines and dictionaries, as well as facilitating reporting for DLP violations and integrations with other cloud storage solutions. 

We have been using it for a year now.

Zscaler sells internet access, not specifically DLP, so we had to build a point of presence for our location in Kenya due to latency issues.

It offers high scalability capabilities.

We faced some issues regarding the business support from them due to the lack of knowledge and understanding of troubleshooting processes, which may be time-consuming. However, after we submitted the tickets, they did provide their support and eventually, solved our issues.

Neutral

We tried a few different solutions, but we opted for Zscaler because we were already using other products from them.

The implementation process was straightforward, with good support and training provided by Zscaler. We found it easy to roll out the cloud connectors and configure policies for DLP. The whole process took about three weeks with the help of three individuals, including myself.

Zscaler DLP solution is expensive, with a fixed pricing structure that is billed annually and monthly. There are no additional costs for licenses.

I would recommend having a clearly defined objective and goal, which would facilitate choosing and implementing the solution effectively. I would rate it nine out of ten.

We use Zscaler CASB for DLP and shadow IT.

The most valuable features of Zscaler CASB are API integration and DLP.

Zscaler CASB should include integrations with other SaaS applications.

We just bought Zscaler CASB a week ago.

I rate Zscaler CASB a nine out of ten for stability.

Zscaler CASB has good scalability. I rate Zscaler CASB a seven out of ten for scalability.

The solution's technical support provides a late response; otherwise, it's fine.

Neutral

I have previously worked with McAfee. Compared to Zscaler CASB, McAfee needs to upgrade a lot of things. We chose Zscaler CASB because of more applications and information that we could get to do some fine-tuning on the policies.

The solution's initial setup is supposed to be fairly easy since it's an API.

We haven't yet started to deploy the solution. We will seek the help of professional services to deploy Zscaler CASB.

Zscaler CASB is an expensive solution. On a scale from one to ten, where one is less expensive and ten is more expensive, I rate Zscaler CASB's pricing a seven out of ten.

I recommend users consider the cost and benefit, integration, and supported applications before choosing Zscaler CASB.

Overall, I rate Zscaler CASB a seven out of ten.