Zscaler Zero Trust Exchange Platform Reviews

We can use Zscaler Private Access as a recipient for external communication. Zscaler Private Access can help users sitting in our organization domain and trying to access their own internal company sources. The traffic is forwarded to us through the Zscaler Private Access node, which we can have in our own infrastructure, or it can be hosted on the Zscaler private cloud.

We are using Zscaler Private Access to build our own Zscaler private node. Although this node is maintained and managed by Zscaler, it resides in our own data center or domain. So the traffic forwarded from the user system towards any internal resource will go through this private node.

Zscaler Private Access is a platform that eliminates the complexity of VPN configuration. Zscaler Private Access is easy to configure and manage and takes less time to configure. We can manage our own application or secure our application and our own internal traffic. We can create a security node in our own infrastructure.

We are getting some issues with internet access. Authenticating or onboarding something on Zscaler Private Access manually is a troublesome task. Users report application access or latency issues with Zscaler Private Access.

I have been using Zscaler Private Access for the last two and a half years.

I rate Zscaler Private Access eight and a half out of ten for stability.

I rate Zscaler Private Access an eight out of ten for scalability.

Zscaler Private Access' initial setup is not as easy as ZIA, but it's okay compared to other platforms.

Zscaler Private Access will ease your task, equal to a VPN. Lots of companies are using their own VPN access.

Overall, I rate Zscaler Private Access an eight out of ten.

We've so far recommended the solution in one or two engagements.

We work with customers who have various businesses like banking, finance, travel, et cetera, where we do a solution for them, a security solution for them. We are an IT service consultant company.

We generally use that product for the proxy setup, for URL dealing and blacklist blocking, and all that stuff. When the customer has a requirement where their workforce is very mobile or if they're on-premise and moving the workforce, we do recommend the Zscaler product.

There are also other cases. We extend other modules like CASB or another setup, where we say they can access the public cloud or send some data against the policy.

Scanning the internet traffic for any malware, et cetera, is quite useful. That is the primary use case. 

It is straightforward to set up.

The solution is stable.

It's scalable.

We would like to extend the SASE applications for Zscaler. We'd like to see more work in the area. In our understanding of it, SASE features are very helpful in extending to various other applications like CASB, DLP, et cetera, ensuring the network can be set up to be very agile. SASE adoption is a very prime focus for most customers due to its benefits.

We've dealt with the solution for a year and a half. 

For our use cases, we have found the solution to be reliable and stable. I haven't dealt with crashes or it freezing. There are no bugs or glitches. 

The solution is scalable. It's cloud-based, making it scalable and agile. It's great if companies are going through mergers and acquisitions. 

I've never reached out to technical support.

Before Zscaler, we used to use a lot of other products, however, when we were introduced to Zscaler we became confident it could meet the use cases. Due to its cloud features and cloud-based proxy, unless the customer has very specific use cases that don't include the cloud, it's one of the best products. 

The solution is straightforward to set up. There may be certain use cases where it may be more complex; however, largely, it is easy.

How long it takes to deploy depends on how the workforce is enabled and how they are deployed across, as well as whether they are in a single country or multiple countries. There are instances where we have deployed within a country within less than three months for a scale of 10,000 users.

We typically go for annual license payments.

I'm not a product seller. I'm a service seller. We are mainly a service integration team. We do recommend certain products. However, we don't sell products. I'm a consultant.

If it aligns with a client's needs, I would recommend this solution to others. 

I'd rate the solution ten out of ten.

In Qatar industries, the legacy systems like the Bluecoat Proxy is still being used, these solutions work at a limited capacity. For instance, one of our organization's customers is in the Oil & Gas transportation business with tankers, if a company like them wants to deploy a proxy solution, physical proxy deploy is very complicated for such companies, therefore our organization proposes a cloud proxy solution to them like Zscaler DLP. 

There are several cloud proxy solutions in the market, but Zscaler DLP provides the lowest latency rates due to the presence of global enforcement nodes in the solution. Whenever a potential customer approaches our company, which has a large workforce, has offices distributed across a wide geography and is in need of a cloud-based solution, we suggest Zscaler DLP for comprehensive global control. 

The in-line DLP feature is one of the most vital features of the solution. Data security is a global concern, like in Europe there is the EDPR, while Qatar has its own data protection laws, so at our organization while data gets classified using different tools like Boldon James, security control in transit remains a concern so the in-line DLP policy is a valuable feature in Zscaler DLP that remains absent in most other products. Zscaler DLP takes care of the security when data is in motion. 

The technical team in our company suggests there are some performance issues with the solution once the module addition begins. For instance, suppose I am using Zscaler Internet Access, and the connectivity speed is excellent, but the moment I start integrating some add-ons like DLP, then the solution considerably slows down in functionality.

But I believe the aforementioned instance or scenario is acceptable because an initial data check gets performed upon integration and it probably can be solved by the vendor through some alterations in the architecture. The set of features provided by Zscaler DLP is enough for the market in which our company operates. 

I have been using Zscaler DLP for two and a half years. 

I would rate the stability an eight out of ten. It's a highly stable solution. The product consistently functions all the time, but it slows down a couple of times when a large-scale data transfer is being processed that involves multiple policy checks. 

Zscaler DLP almost never crashes, and when it does rarely, it's very specific to the customer environment. When some changes are made to the deployed product upon the customer's suggestion, initially, some instability arrives, which is then fixed through fine-tuning. 

I would rate the scalability an eight out of ten. The Zscaler DLP is extremely scalable and we have experienced it hands-on in our organization. One of the customers of our company was beginning operations in the Philippines, and they were already using Zscaler DLP in other locations like Kuwait and Jordan; they asked us to increase the license numbers and deploy the same Zscaler DLP solution for their Philippines location as well, the entire process was smoothly completed by our team.

I believe the downscaling of the solution is as easy as upscaling. Around 80 to 90 customers of our organization are using Zscaler DLP. The customer portfolio of our company for Zscaler DLP comprises 20% government enterprises, 60% are medium-scale businesses, and the rest are small-scale businesses. 

The customer support team has been responsive enough to our organization's queries in Qatar. In our company, we had to reach out for customer support on very few occasions. I would rate the tech support an eight out of ten. 

Positive

I would rate the initial setup an eight out of ten. Our organization implements the setup operations and transitions of Zscaler DLP for each customer. Rarely the deployment team of our company has faced some challenges, but it has been due to the unique customer environments, server placements and connection requirements.

About 95% of the deployments have been carried out in our organization without any obstacles. Our organization always deploys Zscaler DLP on the cloud. 

It's an affordable solution. I would rate the pricing a six out of ten. Once after deployment, you start bundling up additional components, the cost significantly increases. When compared to the cost of a competitor solution and the quality of Zscaler DLP, the price of the solution is justified.

Some customers who are familiar with other product environments of Palo Alto or Cisco might find Zscaler DLP a bit expensive when looking at it from an environment compatibility or opportunity perspective. 

For companies that have operations across the globe, it's crucial for them to have the same set of data security controls and measures across all locations; Zscaler DLP helps in such implementations. For instance, if there are certain enforcement policies or data security norms implemented for the headquarters of an organization, Zscaler DLP allows a professional to just copy the implemented policies of one location to another, irrespective of the site members or users.

Overall, I would rate the solution an eight out of ten. I would advise others to perform due diligence before directly adopting the product, but just because the product is the market leader doesn't mean it will fit perfectly into every environment.

I always analyze the customer's requirements and existing environment before proposing the best solution. If integrating Zscaler DLP into a Palo Alto environment will create difficulties, then it's better to choose a solution from Palo Alto. 

I use Zscaler Cloud DLP since my company's clients use Zscaler Cloud Proxy in their environments. I deal with Zscaler Cloud DLP since it meets the requirements of my company's clients and helps to manage data breaches. In general, my company takes care of the configuration part of Zscaler Cloud DLP and provides it to our company's clients as a service.

With Zscaler Cloud DLP, my company benefits from the granular control it provides us. My company provides Zscaler Cloud DLP to our clients as per their requirements, and moreover, we can filter out and deny or allow providing the features related to DLP for a specific user or a location. Basically, Zscaler Cloud DLP provides general control to a person over which files a person wants to allow or deny for a specific user or location. Zscaler Cloud DLP is very easy to configure. With just a few clicks, one can easily take care of the configuration part related to the product.

As of now, no improvements are required in the solution. Though not an improvement from a product perspective, there is no documentation related to Zscaler Cloud DLP on the internet. You won't find anything that can help you with the configuration part and other areas related to the product if you search for proper or exact details of Zscaler Cloud DLP online in very easy language. In short, you can't find any documentation about the product which is exactly arranged in a proper manner. Availability of knowledge related to the product is not there in the public domain.

I have been using Zscaler Cloud DLP for more than three years. My company has a partnership with Zscaler, so we provide solutions from Zscaler to our clients.

Stability-wise, I rate the solution a nine out of ten. I did not have any issues related to the product. For some of the tag-related cases opened with the support team, no proper support was available.

It is a very scalable solution. Scalability-wise, I rate the solution a ten out of ten.

I work in a large organization, so I think more than 1,000 users use Zscaler Cloud DLP.

The solution's technical support is easy for my company to reach out to, and they are also very supportive. I rate the technical support a ten out of ten.

Positive

I have experience with Palo Alto Networks Firewall.

The product's initial setup is easy.

The solution can be deployed in ten to twenty minutes.

The solution is deployed on a private cloud.

Zscaler Cloud DLP offers cutting-edge technology and is easy to configure and use. People should opt for Zscaler Cloud DLP if they have the opportunity.

Considering that there is always some room for improvement, I rate the overall tool a nine out of ten.

We manage multiple customers using ZIA and ZPA to access internal resources and secure their own web applications. It acts like a VPN access connectivity, and ZIA is used as an internet gateway for users.

Sandboxing, DLP, and SSL inspection engine are the most valuable features of Zscaler SASE. Zscaler SASE is an easy-to-use tool that manages the cloud security architecture.

Currently, we are using APIs, and we need some enhancement on the script running with the Zscaler SASE cloud API. Also, it would be better if we could integrate with other vendors. We often face performance and latency issues with Zscaler SASE.

I have been using Zscaler SASE for the last four years.

I rate Zscaler SASE a seven and a half out of ten for stability. We face performance issues if there is any anomaly on the nodes bonded with our architecture from some location. We also face some routing and latency issues on Zscaler SASE that need to be rectified. In addition, there are no dedicated Zscaler nodes in countries like China and Dubai.

I rate Zscaler SASE a six out of ten for scalability.

Zscaler SASE's deployment time depends upon your design, architecture, and infrastructure size. If you have a small network of offices, the deployment will take at least three to four days. But if you have a larger architecture, deployment time will depend upon your planning, staging, and implementation.

With Zscaler SASE, we can manage multiple features in a single platform. We can manage all allocations that we have in our architecture on a single platform. This reduces the operation cost and takes fewer resources to deploy because we have APIs in Zscaler SASE. API would be the simplest way to configure anything across our sites if we have a larger retail architecture.

ZPA is configured on our architecture, but ZIA's traffic goes to the Zscaler-hosted cloud.

Overall, I rate Zscaler SASE an eight out of ten.

The security issues one faces with legacy VPN solutions are addressed using a SaaS VPN platform. If an organization wants to implement a zero-trust network architecture, then a SaaS VPN platform is the way to go about it.

The most valuable features of Zscaler Private Access are its ability to integrate with multiple IDPs and application segmentation.

More on-prem infrastructure is required when Zscaler Private Access is to be implemented as a single point of entry.

Since the whole concept of app segmentation is license based, making the app segmentation extremely granular becomes very expensive for an organization. As a result, not all organizations would adopt a granular approach for rolling out their Zscaler Private Access solution. So the entire approach must be seen differently, not the standard license-based approach. As an organization, if I want to make the access for my employees more granular, then it means that I will have to buy more licenses. Organizations with 10,000 to 20,000 applications, including their business partners also connecting to their applications, would need to invest a lot of money into making it granular. Okay. That kind of investment may not be viable for every organization to make, which could limit the use of Zscaler Private Access.

I have been using Zscaler Private Access for about two and a half years.

I rate Zscaler Private Access a nine out of ten for stability.

I rate Zscaler Private Access a ten out of ten for scalability. Zscaler Private Access can be used for more than 2,00,000 users.

Zscaler tells you right at the front that the implementation needs to be taken up by Zscaler-certified people. It does require a good amount of knowledge of the platform. Other options are available where Zscaler makes professional services and resident engineers available. So Zscaler Private Access is a complicated solution, but they facilitate much of that implementation. I rate Zscaler Private Access a seven out of ten for ease of initial setup.

Zscaler Private Access's deployment depends on how much time an organization spends preparing for the solution's implementation. If you have a checklist prepared beforehand, you can deploy the solution in probably one and a half or two months. But if you start deploying it and then start making the necessary preparations for the change, it could easily take more than a year for a large organization.

To deploy Zscaler Private Access, you need to follow a full-fledged project management process. This process includes requirement definitions, coming up with a high-level design document, preparing your project plan, coming up with a low-level design document, going into a pilot phase, and then the production rollout.

Zscaler Private Access is extremely expensive. I rate Zscaler Private Access an eight out of ten for pricing.

Zscaler Private Access has its own data centers and its own private cloud.

Overall, I rate Zscaler Private Access a seven out of ten.

We use the solution to build zero-trust networks. We use it to block everything except the trusted URLs. We get a bunch of URLs from the customers, whitelist them in the solution, and everything else is blocked automatically.

An URL must be whitelisted for users to access it. When a customer tells us they need a particular URL, we analyze it and send it for approval. Once it is approved, we whitelist the URL for the user. The solution is useful for zero-trust and DLP.

The UI is easy to use. All the options are accessible.

The product has limited features. We only have the option to monitor URLs and HTTPS logs. The tool must provide IP-blocking features.

I have been using the solution for more than three years.

The tool is stable. For the past three years, I haven't seen it break down. I rate the stability a ten out of ten.

I rate the tool’s scalability a seven out of ten. When we search for logs, it doesn’t take much time. It’s quite fast, even if we have a lot of logs. We use more than 1000 URLs in a day. Getting the logs in real-time is quite important. Four of our customers are using the solution. We have 30,000 to 40,000 users.

I have used Symantec DLP.

The engineering team sets up the tool. We use the tool to analyze user behavior during incidents. We can see whether URLs accessed by the users were approved by the organization.

The product is a bit expensive.

We take support from Zscaler and provide the service to our clients. We are partners. People who want to use the product must explore the options. We can do multiple things for a single URL. We can restrict URLs to only access the GET request or POST request. We can do HTTP control and SSL inspection. We can also access the threat intel. We can look up a URL and get the details in real-time. Overall, I rate the tool an eight out of ten.

I use Zscaler CASB to get the visibility of the cloud application since everything is moving to the cloud these days. We use the solution to get complete visibility of what is happening on my drive and official applications. The solution also helps to restrict information shared with my other partners.

Zscaler CASB's latency and architecture are excellent.

Zscaler CASB needs to improve its applications or connectors. The solution's granularity should be improved because it has limited granular options to control, visible, allow, block, delay, and receive.

I have been using Zscaler CASB for one year.

Zscaler CASB is a stable solution.

Zscaler CASB is a scalable solution because it is a cloud-based solution. Around 30% of the industry people are using Zscaler CASB.

Zscaler CASB's technical support is good. The solution's support team is available, but they don't have much visibility of what is happening and take too much time to resolve it.

Positive

Zscaler CASB's initial setup is easy.

As per industry leads, Zscaler CASB is an expensive solution.

Zscaler CASB is deployed on-cloud in our organization.

I would recommend Zscaler CASB to other users. Zscaler CASB has a seamless deployment. The solution needs to improve on the navigation or user experience part.

Overall, I rate Zscaler CASB an eight out of ten.