Name: Zscaler Zero Trust Exchange Platform
Brand: Zscaler
Rating: 4.2 (66 reviews)

Data Analyst at a tech services company with 11-50 employees

Aug 7, 2023

Provides granular level control allows setting application policies per application for each user but some cloud instances might not be managed properly

Pros and Cons

"It has been helpful in maintaining our infrastructure. The granular level control it offers allows us to set application policies per application for each user."

"User management can be improved."

What is our primary use case?

It serves various purposes. Overall, it's pretty good. Not bad at all.

How has it helped my organization?

It has been helpful in maintaining our infrastructure. The granular level control it offers allows us to set application policies per application for each user.

What is most valuable?

The most valuable feature is policy creation and creating cloud instances.

What needs improvement?

Zscaler CASB need to improve the functioning of the application, especially the sanctioning of the application.

Another area of improvement is the granular level control of how you can assign policies based on user access. Currently, their granularity is not that good. They either give you access to CloudApp or not. User management can be improved.

Buyer's Guide

Zscaler Zero Trust Exchange Platform

January 2026

Free Report: Zscaler Zero Trust Exchange Platform Reviews and More

Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

DOWNLOAD NOW

881,757 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for a year. I use the latest version.

What do I think about the stability of the solution?

I would rate the stability a nine out of ten.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was very straightforward.

What was our ROI?

We have seen an ROI.

What other advice do I have?

I would advise other users to focus on properly managing the cloud instances and avoid overcomplicating cloud application policies unless it's absolutely necessary.

Overall, I would rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Arnab

Data Analyst at a tech services company with 11-50 employees

Aug 7, 2023

Download

Valuable feature of micro tunnels management, enhancing the overall control and highly scalable solution

Pros and Cons

"The most valuable feature is the manageability of the micro tunnels."

"There is improvement in enhancing proper manageability, policies, and logs. So, log management could be improved."

What is our primary use case?

We are using it for monitoring the global areas, which Zscaler considers for people who are roaming around the system to have a secure connection to internal applications.