Constant Contact is a tailored email marketing service designed for businesses aiming to enhance customer interaction and brand visibility.
| Product | Mindshare (%) |
|---|---|
| Constant Contact | 4.4% |
| SendGrid | 8.1% |
| Amazon WorkMail | 7.7% |
| Other | 79.8% |
Constant Contact is a comprehensive email marketing platform that offers a range of valuable features. Its most notable features include an easy-to-use drag-and-drop editor for creating professional-looking emails, customizable templates, and a robust contact management system that allows users to segment their audience for targeted campaigns.
Additionally, Constant Contact provides real-time tracking and reporting tools to measure the success of email campaigns, as well as integration with social media platforms for seamless cross-channel marketing.
Constant Contact could benefit from improvements in several areas. Users have expressed the need for a more intuitive and user-friendly interface, as well as better customization options for email templates.
Additionally, users have mentioned the need for more advanced reporting and analytics features to track the success of their email campaigns. Some users have also mentioned issues with deliverability and spam filters, suggesting that these areas could be improved to ensure emails reach their intended recipients.
Constant Contact is a highly regarded product that offers a positive return on investment (ROI) according to user reviews. Users appreciate its user-friendly interface, extensive email marketing features, and effective customer support.
The platform enables businesses to easily create and manage email campaigns, resulting in increased customer engagement and higher conversion rates.
With its affordable pricing plans and robust analytics, Constant Contact proves to be a valuable tool for businesses seeking to maximize their ROI in email marketing.
Constant Contact offers a range of pricing plans to suit different business needs.
The pricing is generally considered to be reasonable and competitive, with options available for both small businesses and larger enterprises. The setup cost is minimal, and users appreciate the ease of getting started with the platform.
Constant Contact also offers a free trial period, allowing users to test the product before committing to a subscription.
Constant Contact is primarily used as an email marketing tool that helps businesses and organizations create and send professional-looking emails to their subscribers. It provides a user-friendly platform with customizable templates, contact management features, and tracking capabilities to measure the success of email campaigns.
With Constant Contact, users can easily engage with their audience, promote their products or services, and build customer relationships through effective email marketing strategies.
Constant Contact's customer service and support are highly praised for being responsive, knowledgeable, and helpful.
Users appreciate the prompt assistance they receive when encountering any issues or needing guidance with the product.
The support team is commended for their patience in addressing user queries and providing step-by-step instructions.
Additionally, users find the extensive knowledge base and resources available on the Constant Contact website to be valuable in troubleshooting problems independently.
The initial setup of Constant Contact is generally considered to be straightforward and user-friendly.
Users appreciate the intuitive interface and the step-by-step guidance provided during the setup process. The platform offers various templates and customization options, allowing users to easily create professional-looking email campaigns.
Additionally, Constant Contact provides helpful resources and customer support to assist users in getting started and maximizing the product's features.
Users appreciate its ability to handle large email lists and send out mass emails efficiently. The platform's scalability is praised for accommodating businesses of all sizes, from small startups to large enterprises. Users also mention that Constant Contact's features, such as customizable templates and automated campaigns, make it easy to scale their email marketing efforts and reach a wider audience.
Users appreciate its reliability and consistent performance, highlighting its ability to handle large email lists without any issues. The platform's stability ensures that users can confidently rely on it for their email marketing needs, without experiencing any major disruptions or downtime.
Constant Contact offers versatile tools for email marketing, empowering businesses to build stronger relationships with their audience. It aids in creating professional email campaigns that capture attention and drive engagement. Its functionalities streamline campaign management, list building, and tracking performance metrics, helping businesses grow their online presence.
What are the key features of Constant Contact?In retail, Constant Contact helps streamline communication with shoppers, enhancing loyalty through regular updates. Restaurants use it for promotional campaigns, informing customers of new menus or events. Non-profits leverage its reach to inform supporters about goals and achievements.
Constant Contact was previously known as Retention Science.
Pajama Program
| Author info | Rating | Review Summary |
|---|---|---|
| Owner/Founder at a tech services company | 5.0 | I use this solution to engage my list, finding its easy auto-responder, list growth tools, and excellent support very valuable. Setup was effortless. My only suggestion is integrating survey results into dashboards for quicker review. |
| Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking | 5.0 | I use Constant Contact for professional client communication, enjoying its fun editor and good tracking. Setup was easy, providing excellent ROI. My only issue is a browser-related backspace glitch causing lost work, but I've adapted. |
| Retail Sales Co-ordinator at a media company with 1,001-5,000 employees | 3.5 | I've used Constant Contact for over five years for email marketing and event registration. It offers excellent support but email creation is clunky. Pricing and high commissions are concerns for my small charity, and I'd prefer more flexible payment options. |
| Operations Coordinator at a university with 501-1,000 employees | 3.5 | I found Constant Contact effective for email marketing, sending announcements, and invitations. It's easy to learn, but the email builder, template options, and block copying need significant improvements for better user-friendliness. |
| Director of HRIS at a consultancy with 501-1,000 employees | 1.5 | I found Constant Contact's subscription model frustrating for occasional use, requiring monthly payments or difficult re-activation. Customer service was poor, continuing to bill me post-cancellation without resolution. I advise looking elsewhere. |
| Overseer of Order at Zen Marketing Inc. | 4.5 | I've used this product for eight years, finding its email marketing, surveys, and outstanding customer service invaluable. Setup was simple, ROI outstanding, and it's more complete than competitors. They constantly improve based on feedback. |
| President at The Friedman Group, LLC | 4.5 | For six years, Constant Contact has provided me with valuable email, events, and survey tools. Its professional emails and excellent customer service improve my operations, offering great ROI with straightforward setup and no issues. |
| Director at a university with 1,001-5,000 employees | 4.5 | I've used the solution for over 10 years, finding it accessible and simple for mail blasts, with no issues. While support is very good, I'd like 24-hour access, better search, and improved editing features. |
The goal is to continue to engage with my list. Keeping in touch with new and potential customers helps stay "on top of mind" when needing services.
Just like the name states, it has allowed me to stay in "constant contact" with my subscribers.
The most valuable features are creating and managing an auto-responder series along with list growth management tools and social media promotions.
Right now, the survey results are only shown within each survey. You are not able to seek them out on the dashboards. It would be nice if it were included to make reading results a bit faster.
We did not encounter any issues with stability.
We did not encounter any issues with scalability.
I would rate the technical support as excellent.
I used MailChimp before. I switched because of the ease of creating an auto-responder, the coaching tools, and customer support.
The setup was the easiest ever. It was just uploading contacts from a spreadsheet, directly from Outlook, Gmail, etc., with only a few clicks.
First think about the value of your list. The current list of potential sales is huge alongside growing the list.
I would ask them to allow me to assist them with a free demo! Use my referral link and enjoy a free trial (
http://www.constantcontact.com/signup.jsp?pn=powersellingmom
I use Constant Contact to keep in touch with more than 500 clients. I will send promotions, newsletters, or anything else that our company feels should be communicated.
Every time that we send one out, we will get some kind of response. Therefore, we have learned to plan for a busy day of calls when we do send one out. It gives us a more professional face to our clients, since we have a nice looking newsletter. I like how it tracks what the recipients are doing with the email. For example, if they click anywhere, it will tell me who clicked and what they clicked. This is very nice for following up.
The editor is fun to work with. It is fun to design your newsletter based on the content you would like to deliver. Also, while you can only put a few photos in your library for your newsletters, you can also reference a URL for images so you can just post them on your actual website and grab them from there in the letters.
Sometimes, you will be typing in a text box and hit the backspace, but the website will think you meant to go back a page. Basically, you end up losing work when this happens and it is hard to predict. Thus, I have learned to save often and every time I finish a piece of content that I like. I do wish this could be solved, but it is more of a browser issue than a Constant Contact issue. It would be cool if they made an actual app with their own skin to solve the issue with browser incompatibilities.
When you hit backspace while you are typing in a text field, it might go back a page in the browser.
None at all.
The only contact I had with support was for a simple question, about the tracking and if it was actually accurate. The tech that I spoke to was knowledgeable.
This is the first mass emailing service that I have used.
It is very straightforward. I was able to export my contacts from Autotask and import them into Constant Contact, then I was ready to go!
I implemented it myself.
Less than a month, based on increased sales.
The cost is fair, and you end up making enough in sales to pay for it.
We evaluated MailChimp as well.
If you are not keeping in touch with your clients, you should be.
As the organisation has gotten smaller, Constant Contact gives us a single solution for marketing our events via emails and taking on-line registrations. We can also manage participants through one channel via one person.
When I started using Constant Contact creating email was very flaky, in terms of crashes and usability (perhaps compared to Weebly etc.). It has improved, however, still needs improvement and email creation still seems clunky and limited compared to other online solutions or website building tools.
Also, I would like to be able to get people who sign on to our events to use Visa or MasterCard. I’m not a great fan of PayPal and neither are many people in the UK.
I’ve used it over five years.
It takes longer than it should to create emails and clunky.
Normally it's OK, and experience normally tells me that when it is not good, it has something to do with your internet connection.
It's excellent.
Technical Support:It's excellent.
We have only ever used this product.
It was quite straightforward and I was given all the help I needed. The fact that we have been a customer for so long indicates how vital this solution is for our organisation.
From a pricing perspective, this product is still a little high for a small charity like ourselves, especially considering we only run a couple of events a year. It would be nice if it was possible to sign up for six months stop, and sign up again six months later and keep your entire contact database.
On our larger events, I only take the booking and deposit on Constant Contact because of the amount of commission charged. It would be good if they did not do this, and people could pay in their sponsorship money also – commission free, or at least a much lower commission rate.
Yes in the UK, but I can’t remember what they are now! Given we are a small charity who run events with tight margins, Constant Contact offered the best solution. However, I would like to see lower pricing for a small charity like ourselves. Perhaps they you could give further reductions for loyalty.
On our larger events, I only take the booking and deposit on Constant Contact because of the amount of commission charged. It would be good if they did not do this, and people could pay in their sponsorship money also – commission free, or at least a much lower commission rate.
It would be better for us all round if it was just a fee to use. We're currently looking at SI events to save money, but this product does not offer an email marketing solution. It would be nice they could throw in a website option.
Go for it, but as above find ways (if you are a charity) of avoiding getting money paid online, and having to pay more in commission as a result). It would be interesting to compare commission rates with JustGiving, but I have not checked lately.
Email marketing is the most valuable aspect.
It allowed us to easily send announcements, event invitations and special offers via email
The functionality of email building and template options. It would also be helpful if you could copy blocks from one template and insert them into another template/draft.
I am not currently using it, but I used it for 3 years in my previous job (Aug. 2011-Aug. 2014).
It is fairly easy to learn how to use Constant Contact, and it offers a great way to send eblasts, invitations, announcements, etc. However, there are certain hiccups in the program that can be improved to make it more user friendly.
The ability to email clients using templates setup in the system.
It didn't, but it did hinder my organization. All Constant Contact wants to do is keep you on a monthly subscription, so if you only want to send out emails on a quarterly basis you must either pay every month you do not use the product, or you must cancel your subscription and then re-open an account every quarter. An absolute hassle and inconvenience.
They should have an option that you can cancel and re-open an account on-line without having to speak with a person and stay on hold for a long period of time.
I used constant contact for about five years.
I constantly had issues when resetting things up.
No issues encountered.
No issues encountered.
2/10 - the last straw was when I had canceled my subscription but they continued to bill me anyway. I didn't realize I was being bill for six months. When I did, I called customer service to advise and asked to be re-reimbursed for their mistake. They advised that they had no record of me canceling and that even though it was a regular pattern of my use over the last five years, and even though they could tell I did not use their product they would not do a single thing for me. They basically told me too bad and there was no resolution.
Technical Support:3/10.
Constant Contact was my first experience with this type of solution.
Overall, it was pretty straightforward.
We implemented it in-house.
I would definitely tell people to look else where. This organization may be kind on the phone but they do not care about you as a customer, once they have your money you are no longer important to them.
They have constantly been tweaking and improving based on the user community’s feedback.
I've been using their core product for eight years and the tool kit for one year.
No issues encountered.
Very seldom.
No issues encountered.
Outstanding, with email, chat and call capabilities even on weekends.
Technical Support:Very good.
I have used, or demonstrated, several different competing platforms, and find that Constant Contact is more complete and requires less of an investment.
Very simple.
We implemented it in-house.
It's outstanding.
None.
Leverage the power of their online trainings or retain the services of one of their VAR’s. They can jump start the learning process while sharing best practices.
The most valuable features to me are the email capabilities, the events module and the ability to send surveys. These are the things I use the most. I also rely on the social sharing tools to some extent.
With this product I am now able to send branded, and professional looking emails to my list. Additionally, the ability to allow people to sign up for my email list from my website, Facebook, even my email signature has improved the way we operate.
Constant Contact is constantly upgrading the product. For me, I hope they don't stray too far from their email product while trying to incorporate a number of other functions in their platform.
I've used it for six years.
No issues encountered.
No issues encountered.
No issues encountered.
Customer service appears to be a priority for Constant Contact. I get quick responses to email questions I send and their phone support is efficient and the people on the other line are knowledgeable.
Technical Support:10/10.
No, but I have researched a number of other solutions and I do use other solutions at times for specific purposes.
Initial setup is straightforward. It's a matter of creating an email template and uploading your email list. If you want, you can pay Constant Contact to do both these things for you, but doing it yourself is a snap if you follow their detailed, easy to understand instructions.
I used an in-house team.
Every email I send, gets people to click on something or contact me, and it works. Every email gets any number of clicks, and I always receive phone calls and emails after my monthly newsletter is delivered.
Do your research. Look for deliverability percentages. Look for ease of setup. Read reviews about customer service. Look at samples. Take advantage of free trial periods to familiarize yourself with the products. Check to see what measures each product takes to prevent you from sending spam.
Enables quick mail blasts.
Could use better search and certain editing traits.
Over 10 years.
No issues encountered.
No issues encountered.
No issues encountered.
Very good but I would have liked to have 24 hours accessibility.
Technical Support:Very good but I would have liked to have 24 hours accessibility.
