Service and Support
Fortinet FortiGate Cloud customers express varying levels of satisfaction. Many highlight responsive and knowledgeable support, while others encounter delays or require escalation for resolution. Users appreciate Fortinet's documentation and report that technical support addresses hardware issues effectively. Some mention the need for improved ticket response times and language support, especially in regions like Portugal. Overall, many rate support highly, emphasizing its reliability and dependability when the correct support package is utilized.
Deployment
Initial setup experiences with Fortinet FortiGate Cloud vary; some find it straightforward and rapid, taking minutes or hours, while others face complexity, requiring detailed planning and several days. User familiarity impacts ease, often with cloud models being simpler. Installation time can depend on deployment scale, with larger infrastructures taking longer. Some benefit from templates, and graphical interfaces aid configuration. Training and existing knowledge influence the process, and assistance from third parties is common.
Scalability
Fortinet FortiGate Cloud is known for its scalability, accommodating both small and large enterprises with ease. It's praised for handling extensive user numbers, though others note limitations with hardware upgrades for maximum scalability. Many find it easy to scale within existing setups, and user feedback often rates its scalability highly. Some indicate possible challenges while others highlight successful scaling in various industries, employing flexible models and configurations suitable for different environments.
Stability
Fortinet FortiGate Cloud is described as highly stable and reliable, with minimal reports of crashes or bugs. Users appreciate the device's strong performance and consistent uptime, although some bugs are noted and sometimes left unresolved in non-essential cases. Satisfaction with stability is high, often rated between eight and ten out of ten, showcasing confidence in its reliability. Configuration plays a key role in maintaining stability, with many praising Fortinet FortiGate Cloud's steadfastness and efficiency over multiple years.