I use the product as a security and networking gateway. I have deployed instances in Azure and AWS as virtual appliances, and my main use cases are for connecting VPNs, routing, and securing connections between the outside and inside of the environment.
Vice President of Infrustructure at Core Technologies Limited
Cost-effective platform with valuable security management functionality
Pros and Cons
- "I find it particularly helpful for certificate inspection and setting up anti-DDoS, intrusion prevention, antivirus, and file inspection policies."
- "They could improve the product features for telemetry and interoperability with third-party monitoring tools."
What is our primary use case?
What is most valuable?
The platform's most helpful features for security management include anti-DDoS, antivirus, intrusion prevention, and anti-malware systems. I find it particularly helpful for certificate inspection and setting up anti-DDoS, intrusion prevention, antivirus, and file inspection policies.
What needs improvement?
They could improve the product features for telemetry and interoperability with third-party monitoring tools. Specifically, better integration with third-party systems and enhanced data metrics would be beneficial.
For how long have I used the solution?
I have been working with FortiGate Cloud for three years.
Buyer's Guide
Fortinet FortiGate Cloud
September 2026
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,924 professionals have used our research since 2012.
How are customer service and support?
The technical support services are good compared to others like Cisco or Juniper. The team is responsive, and most cases are handled promptly.
How was the initial setup?
Integration was straightforward for me. I deployed it from Azure and AWS Marketplace and integrated it with monitoring solutions and FortiAuthenticator using LDAP for authentication.
What was our ROI?
The solution is relatively cost-effective compared to alternatives like Palo Alto or Cisco. One of the benefits is that the device continues to function without a license, although some features may be limited. The cloud aspect provides flexibility in disaster recovery and cost management. For example, I can shut down and restart the firewall to save on costs, and I recently purchased a reserved instance for a discount.
What's my experience with pricing, setup cost, and licensing?
FortiGate is generally over ten percent more inexpensive than Palo Alto and Cisco. For instance, a FortiGate box costs less than 2000000 Naira, while Palo Alto might range between 3000000 to 4000000 Naira.
What other advice do I have?
Overall, I rate Fortinet FortiGate Cloud a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Tech Lead at Crescent Tech Group
Helps businesses save money while also providing sandboxing features
Pros and Cons
- "The most valuable features of the solution are the sandboxing part, filters, and SD-WAN."
- "In Fortinet FortiGate Cloud, I am yet to see interoperability with other cloud options like OCI."
What is our primary use case?
The tool works well for my company's network security operations and integrates well with Azure's cloud services, specifically in terms of routing and security protocols, since everything in such areas is well-defined and the compatibility is perfect. The tool's operational ability is also good.
What is most valuable?
The most valuable features of the solution are the sandboxing part, filters, and SD-WAN.
What needs improvement?
In Fortinet FortiGate Cloud, I am yet to see interoperability with other cloud options like OCI. I have no experience with Google Cloud, but I think Fortinet can look into other cloud providers.
Fortinet's technical team is not very friendly, making it an area where improvements are required.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for two years.
What do I think about the scalability of the solution?
On the spin, when you need to scale it up, you can just put in a request with the provider regarding the kind of resources you want to expand. You can also shrink it downwards, which will also save on costs. If there are some interfaces you don't need, you can just shut them off. If there are some parts you don't need, you can just remove them from the tool.
How are customer service and support?
I would say we enjoy some local support around where I am currently. I wouldn't speak for everybody, but currently, where I am located, we enjoy some local support. I only have some concerns about expanding to a bigger Fortinet team in our home country, the United States. Some of the responses from the tool's team are that when it gets to a certain level of escalation, the solution requires that you have everything set in place. Cisco's technical team is very friendly, but I think there's a gap in that area with Fortinet.
It is not much of my concern when it comes to the tool's local support, but I know there are those customers who may not have direct customer support. Fortinet can mimic what Cisco does, and I think that would be a good gesture. The local support that I deal with can be described as a licensed partner of Fortinet. Technically, the support team is good, and they have very good relations with users and even partners. I rate the support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with the cloud services offered by Microsoft Azure.
How was the initial setup?
The solution can be deployed in less than two minutes. The time needed to configure it depends on the size of your environment, but I would say that the whole process is very fast and easy.
What was our ROI?
It is possible to save around 40 percent money by using the product in our company.
What's my experience with pricing, setup cost, and licensing?
I would not say that the product is cheaply priced. If I consider the long-term value for the service I receive, the price of the product is excellent. The value of the product can be derived if we compare the cost and the utility value since they are both the aspects in line with what you expect in terms of delivery and performance. In general, the costs should be justifiable enough.
Which other solutions did I evaluate?
I have yet to utilize one new tool, so I won't be able to speak. I haven't explored any other tools, so I can't do comparisons.
I decided to work with Fortinet FortiGate Cloud and not something else since it had some good ratings on Gartner and PeerSpot, along with some good recommendations from the other users.
What other advice do I have?
The integration of the product with Azure's cloud services is helpful since it facilitates quick deployment. The integration makes the tool very easy and fast to deploy the product on the cloud, unlike the on-premises version, where you need to do all those cabling, powering, and take care of some updates on the different FortiGate elements.
I have worked with the AI features in the product.
Considering my use cases of the product, I have seen benefits in areas like threat analysis and traffic analysis, identification of malware, and getting critical statistics about your network and how people access different sites or resources. The tool works in cooperation with machine learning, and it gives very good feedback in terms of the improvement of the network and what areas need to be brought down or scaled down. It gives you some good feedback that you can act on for the betterment of your network.
I rate the tool an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiGate Cloud
September 2026
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,924 professionals have used our research since 2012.
Senior Network Engineer at Association of Village Council Presidents
Ensures streamlined management and scalability, though it lacks some advanced features like CLI access
Pros and Cons
- "The VPN features are the most valuable."
- "However, the absence of certain features like CLI is a drawback."
What is our primary use case?
We primarily use it for management purposes, especially for overseeing over fifty off-site locations. Its main function involves managing analyzers and other aspects of our network infrastructure.
How has it helped my organization?
Using the cloud interface for management is much simpler for us compared to individually connecting to each device using a GUI interface. With the cloud, managing servers is significantly more efficient.
Implementing FortiGate Cloud has simplified and enhanced specific scenarios within our organization. For instance, since many of our remote sites share similar configurations, we group them. This allows us to make changes on a single platform and distribute them uniformly across all devices, rather than applying individual policies to each device separately.
The centralized management and porting capabilities of FortiGate Cloud have significantly impacted our workflow by simplifying tasks. With FortiGate Cloud, there's no need to memorize the IP addresses of each firewall device. Instead, you can manage every firewall efficiently through the platform. It has proven to be highly effective for us. We now invest fewer man-hours in device management, enabling us to enhance productivity and efficiency in our work.
FortiGate Cloud has notably enhanced our ability to respond to security threats. For instance, when one device experienced connectivity issues to the Internet, we swiftly resolved the issue thanks to it. It allows us to monitor the addresses and all of the connected users effectively.
What is most valuable?
The VPN features are the most valuable. It offers enhanced security compared to our previous setup.
What needs improvement?
Some of the features offered by Fortinet, such as the FortiAnalyzer, are considered more intuitive. However, these additional features often come at an extra cost for companies to utilize. It would be advantageous if it were more cost-effective.
For how long have I used the solution?
I have been working with it for approximately six months.
What do I think about the stability of the solution?
I am satisfied with the stability provided, I would rate it nine out of ten.
What do I think about the scalability of the solution?
I would rate its scalability capabilities seven out of ten. We have around a hundred remote workers spread across various cities, with approximately sixty-eight remote firewalls in use. We plan to deploy VoIP in the future and aim to leverage more VoIP capabilities for our remote operations.
How are customer service and support?
So far, I've had no issues with the tech support team I've worked with previously, so I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We transitioned from using WatchGuard to Fortinet because we required the advanced capabilities of the NexGen firewalls. When comparing the two, I find WatchGuard to be more straightforward due to its traditional approach, while FortiGate offers advanced security features with its NexGen firewall. In terms of scalability, I would rate FortiGate a six compared to WatchGuard's four.
How was the initial setup?
Initially, I would rate the initial setup around a four out of ten. However, as we've become more familiar with the platform, I would now rate it closer to an eight out of ten. There was just a slight learning curve at the beginning.
What about the implementation team?
The deployment took a couple of months, and the entire process was handled in-house. We managed it independently with a team of about five staff members, handling tasks like imaging, installation, and applying new devices to the firewall software. Maintenance duties are now carried out by two network engineers.
What's my experience with pricing, setup cost, and licensing?
The price was more affordable compared to other models and brands we considered. I would rate it seven out of ten.
Which other solutions did I evaluate?
We also considered other firewall options, such as Palo Alto and Sophos.
What other advice do I have?
Scalability, ease of use, and management simplicity are the most advantageous aspects compared to other solutions we have. However, the absence of certain features like CLI is a drawback. Overall, I would rate it a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO & Technology Specialist at Karman Infotech Private Limited
Integration and configuration have been streamlined with a hybrid setup offering efficient management and cost savings
Pros and Cons
- "The best features in the product offer several advantages; I mainly use it for managing and configuring the appliances, whether it is a switch, firewall, or access point, and all these devices can be managed very easily over one place or one point."
- "The solution is a bit expensive. Pricing is the only concern as it is too expensive."
What is our primary use case?
I am a system integrator and I use multiple firewalls, including SonicWall and Fortinet FortiGate Cloud. I'm using multiple brands.
Clients primarily use Fortinet FortiGate Cloud for managing the devices.
What is most valuable?
The best features in the product offer several advantages. I mainly use it for managing and configuring the appliances, whether it is a switch, firewall, or access point. All these devices can be managed very easily over one place or one point. If I want to change or upgrade a firewall, switch, or access point, it gets pushed very easily. If I want to see if there's a problem with one device, that can be checked. Provisioning can be done very easily.
If I have to add an access point, I simply call my client and let them know that they have it fixed and plugged in, and it will be configured on their network. Zero Touch Provisioning is a key feature. Additionally, if a new internet connection has been added, it can be configured for a particular set of user group or location, so SD-WAN comes into play. Maintaining backups of all those devices is straightforward, and if one fails, I replace it with another device and then it can be put back.
Fortinet FortiGate Cloud is continuously improving, consistently adding and developing products. I don't think there's any scope for improvement as it's got everything. Fortinet stands out. It's more or less the same or slightly better compared to other firewalls such as SonicWall. The scale of operation, availability, and support differentiates it.
What needs improvement?
The solution is a bit expensive. Pricing is the only concern as it is too expensive.
For how long have I used the solution?
I've been dealing with Fortinet FortiGate Cloud for about four to five years.
What was my experience with deployment of the solution?
The deployment process is very simple.
What do I think about the stability of the solution?
The solution is very stable and steady.
What do I think about the scalability of the solution?
Fortinet FortiGate Cloud is very scalable and one of the best in the market. It's highly scalable.
How are customer service and support?
Support from Fortinet is great.
How would you rate customer service and support?
Positive
What was our ROI?
There are significant savings with this solution that doesn't cause any problems or failures.
The savings amount to approximately 60%.
What other advice do I have?
I'm not too deep into integrations recently; the clients that I've been managing have not been asking for much. They're very happy with what is running and they don't want any changes. They just want the security to be taken care of and things to be functioning without breakdowns. For that, the plans are doing pretty good.
There are no concerns regarding security. It's a very well-designed solution without any problems.
On a scale of 1-10, I rate Fortinet FortiGate Cloud a 9.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Empowering user-friendly access control and seamless integration across various industries
Pros and Cons
- "I definitely recommend Fortinet FortiGate Cloud as it is a stable, easy-to-use, and economically viable option for customers."
- "There is room for improvement in the analytics reports. Other products in the market offer superior analytics, like a next-generation antivirus, CounterStrike, which provides excellent analytics reports."
What is our primary use case?
I have worked in an integrator, so we don't have a specific field, and work across various industries. For example, I worked with universities in South Brazil to integrate campuses using Fortinet FortiGate Cloud solutions, handling security for about nine thousand users.
What is most valuable?
The value lies in the ease of use and intuitiveness of the Fortinet FortiGate Cloud interface. It is quite user-friendly, with drag-down options that enhance user comfort. This makes troubleshooting easier. Also, having the ability to control access points directly with Fortinet FortiGate Cloud was a significant advantage in projects. It is generally considered a stable and reliable solution.
What needs improvement?
There is room for improvement in the analytics reports. Other products in the market offer superior analytics, like a next-generation antivirus, CounterStrike, which provides excellent analytics reports. Fortinet could improve by enhancing its analytics to match competitor offerings.
For how long have I used the solution?
I have extensive experience in the field, having worked with Check Point products since 2003, and have been using Fortinet products for many years.
How are customer service and support?
The support is rated eight out of ten. While generally good, one weak point is the lack of support in Portuguese, which can be a barrier for some users.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with Check Point, Fortinet, Kaspersky, and GroundStrike, but my current focus is on Fortinet FortiGate Cloud due to its ease of use and feature set.
How was the initial setup?
The initial setup is straightforward, often described as plug and play.
What's my experience with pricing, setup cost, and licensing?
Pricing for Fortinet FortiGate Cloud is comparable to other solutions, with no significant cost advantage or disadvantage noted.
What other advice do I have?
I definitely recommend Fortinet FortiGate Cloud as it is a stable, easy-to-use, and economically viable option for customers. The solution gets a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Engineering manager at Solcomp Technologies
Offers remote management access and easy to integrate with other products
Pros and Cons
- "The main feature of FortiGate Cloud is that you don't need open ports for remote administration or management of FortiGate."
- "I had some problems with the performance."
What is our primary use case?
I use it as a partner, not as an end user. We sell all the elements for Fortinet. We sell FortiGate and FortiGate Cloud.
Sometimes, we need to support our customers with FortiGate Cloud. I know the technology well, but I don't use it daily.
How has it helped my organization?
The centralized management for organizations with three or more FortiGates makes a lot of sense.
It's easy to integrate with other products and with segmentation. There are no problems with integrating with any other vendors.
What is most valuable?
The main feature of FortiGate Cloud is that you don't need open ports for remote administration or management of FortiGate.
FortiGate has been the target of many vulnerabilities in the past few years, and to have an open port for management is a door for hackers.
So remote management access is the biggest advantage of FortiGate Cloud.
What needs improvement?
The performance can be a little slow sometimes. When you make changes to the configuration, the browser isn't refreshed for two or three minutes.
For how long have I used the solution?
I have been working with this product for three to four years now.
What do I think about the stability of the solution?
In the three or four years that I've been using the platform, I've had three issues accessing the platform. I wasn't able to log in, but the platform was up again after a few minutes.
I'm not sure if it was the login page for FortiGate Cloud, or something else. I don't know what was happening at that moment. But in three or four years, I only had problems logging in three times.
What do I think about the scalability of the solution?
The scalability of this solution is pretty good.
How are customer service and support?
Sometimes you have to escalate the priority of the ticket by making a phone call, and sometimes you have to wait a long time. But once they answer, it's easy,
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. It does not take more than five minutes.
There's nothing we can do from the outside for maintenance. So it's done by Fortinet.
What was our ROI?
The return on investment is fast because you don't need more than one or two people to manage the system.
What's my experience with pricing, setup cost, and licensing?
It's not cheap, but security has a cost. You shouldn't prioritize cheapness over security or other poor technology. The cost doesn't matter as much as the security.
What other advice do I have?
I always recommend FortiGate Cloud to my customers because it's the easier way to manage the systems. The general simplicity is the key.
Overall, I would rate it a nine out of ten. Because of some problems with the performance that I've observed and the three times I had trouble logging in. But in general, nine is a good rating.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Head of Presales at AcSys Networks Private Limited
Provides log retention for up to one year and helps with reporting
Pros and Cons
- "The solution's most valuable feature is log reporting. It has a wide range of products for small, medium, and enterprise customers. The tool is very user-friendly and straightforward, which sets them apart from other vendors. It also has good integration with other solutions."
- "Fortinet FortiGate Cloud's customization is very limited."
What is our primary use case?
We use Fortinet FortiGate Cloud for log retention and reporting.
What is most valuable?
The solution's most valuable feature is log reporting. It has a wide range of products for small, medium, and enterprise customers. The tool is very user-friendly and straightforward, which sets them apart from other vendors. It also has good integration with other solutions.
What needs improvement?
Fortinet FortiGate Cloud's customization is very limited.
For how long have I used the solution?
I have been working with the product for more than five years.
What do I think about the stability of the solution?
I rate the solution's scalability an eight out of ten.
What do I think about the scalability of the solution?
Fortinet FortiGate Cloud is scalable and can offer log retention for up to one year. I rate its scalability a ten out of ten. My company has 1000 firewalls, of which 50 percent use Fortinet FortiGate Cloud.
How are customer service and support?
The tool's response time is slow.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I worked with SonicWall and Sophos.
How was the initial setup?
Fortinet FortiGate Cloud is easy to deploy. You need to log in to set it up. It can be completed in a few minutes. We have around 20 engineers involved in its deployment.
What was our ROI?
The tool offers cost savings. Normally, a separate solution for these requirements would require a big budget. However, the solution is very affordable and achievable for most companies.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiGate Cloud is a cost-effective solution. I rate its pricing a six out of ten. Pricing depends on the firewall model. If the firewall model's pricing is high, the solution's pricing also increases.
What other advice do I have?
Since it's a cloud service, analyzing logs and reporting through the cloud is very efficient. There's also the option to view logs from the firewall itself. If the internet bandwidth is slow, there might be difficulties because the logs are retrieved from the cloud and displayed on the firewall. In such scenarios, there can be some issues.
I rate the overall solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Consultant at SKYE AS
Helps manage firewalls, access points, and other devices with push configurations
Pros and Cons
- "The solution responds more quickly to attacks or issues in the field."
- "There could be more network-related information like interpretation response. All the flows are limited and related to devices, certificates, and switches."
What is our primary use case?
We use the solution to manage FortiGate firewalls, access points, and other devices. This tenant allows configurations to be pushed to all devices and provides cybersecurity to monitor security activity.
How has it helped my organization?
The solution responds more quickly to attacks or issues in the field.
What is most valuable?
The solution allows you to see and manage all the devices from one place. You could connect all the switches and access points. From a security point of view, it protects end devices from vulnerabilities.
What needs improvement?
There could be more network-related information like interpretation response. All the flows are limited and related to devices, certificates, and switches.
An additional feature also provides more possibilities for integrating third-party solutions. If you use integration with FortiGate for cybersecurity, you will have visibility for all devices, endpoints, employee computers, and laptops.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud as a partner for four to five years.
What do I think about the stability of the solution?
There haven't been any problems.
I rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is very scalable. It's very easy to add new devices and push the configuration templates, and it is very easy to manage.
600 users are using this solution.
I rate the solution's scalability an eight out of ten.
How are customer service and support?
Customer support is very helpful. We have a separate support team.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The product is affordable.
What other advice do I have?
We have two administrators for the maintenance.
I recommended the solution to small and medium businesses. It depends on the services and the devices the company has. When you buy the FortiGate switches, adding them to the cloud service is very easy. You don't need any agents, but if you have FortiClient, you need to deploy agent installations on employees' computers to conduct this cybersecurity review.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
IT manager at a agriculture with 10,001+ employees
Useful for routing and cloud security purposes but needs to incorporate XDR capabilities
Pros and Cons
- "We use the solution for routing and cloud security. We have multiple offices nationwide, all connected through the MPRS network, which is terminated at our FortiGate firewall. We consolidate our networks, filter packets, and segment our network through this firewall. My company has around three lakh firewalls."
- "Having a built-in SOC solution like an XDR platform within the solution would be convenient for customers."
What is our primary use case?
We use the solution for routing and cloud security. We have multiple offices nationwide, all connected through the MPRS network, which is terminated at our FortiGate firewall. We consolidate our networks, filter packets, and segment our network through this firewall. My company has around three lakh firewalls.
What needs improvement?
Having a built-in SOC solution like an XDR platform within the solution would be convenient for customers.
For how long have I used the solution?
I have been using the product since 2019.
What do I think about the stability of the solution?
The solution is very stable. I rate it a ten out of ten. We weren't bothered even by a single incident for the past three years.
What do I think about the scalability of the solution?
I rate the product's scalability a ten out of ten. My company has 1000 users who use it daily.
How are customer service and support?
I haven't contacted technical support yet.
How was the initial setup?
The tool's deployment is easy and takes four to five hours to complete. The deployment process has become much simpler with implementing a playbook or checklist. Upon receiving a new device, thorough testing and configuration are conducted.
What about the implementation team?
An integrator helped us with the tool's deployment.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiGate Cloud is cheaper than VMware and Cisco in the Bangladeshi market. Its pricing is reasonable.
What other advice do I have?
We have a dedicated network team known as NCC. They periodically share network and firewall reports detailing how external threats are being blocked. We have not used any additional security solutions other than the product since 2019. Our workstations utilize Microsoft Defender at the desktop level, while network control is managed by the product at the firewall level.
The main reason we opted for the product is its ability to provide a unified solution across our global operations spanning over eighty countries. Its cost was not our primary concern.
I rate it a ten out of ten. Due to our experience since 2019 without any incidents, Fortinet FortiGate Cloud proves to be cost-effective and easy to configure, making it a favorable product for all users. It comes with AI analytics features that use predictive analysis to analyze the network traffic.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at ST
Comprehensive, easy to set up, and offers good reliability
Pros and Cons
- "The initial setup is relatively easy."
- "It's a comprehensive solution compared to other solutions."
- "In the email security modules they have in their UTM, maybe they can include more extended or expanded features for the email security where users can have their own portal login to release blocked emails, as an example."
- "Maybe the upgrades could be a little bit easier, especially when customers don't upgrade in a long time."
What is our primary use case?
The solution is primarily used for firewalls, border protection, and network gateway protection.
What is most valuable?
It's a UTM solution. It covers layer four to layer seven in terms of firewall functionality. It doesn't only cover the network. It also covers application cases.
It also has an IPS module. It has an anti-malware module. Usually, customers can extend the license, and they can have Fortinet agents which will help them enforce the policies also when they are outside the network.
It's a comprehensive solution compared to other solutions.
The initial setup is relatively easy.
What needs improvement?
Maybe the upgrades could be a little bit easier, especially when customers don't upgrade in a long time. When there is a gap like that, you have to follow a strict path of upgrading, which does not always run smoothly.
In the email security modules they have in their UTM, maybe they can include more extended or expanded features for the email security where users can have their own portal login to release blocked emails, as an example. Currently, the UTM will only have basic email security.
For how long have I used the solution?
We've used the solution for seven years, as a partner, as a reseller, not as an end user.
What do I think about the stability of the solution?
The solution is stable. It's reliable, and the performance is good. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
It's scalable up to a limit. You have to do sizing correctly. If the sizing is correct, then there are no issues; however, if not, then in some cases, you need to replace all the hardware in order to scale to the next level.
Some environments have only 20 users, and other environments where there are 5,000 users. The number of users varies from client to client.
How are customer service and support?
We have had interaction with technical support.
They're good if you have the correct support package. They have two support packages. They have eight by five and they have 24 by seven. As long as you have the right support package, then you'll find the support process very easy and helpful. Otherwise, you have to match your time with their time and sometimes they will not go the extra mile if the package or the service you bought is limited.
How was the initial setup?
The solution is very easy to implement. It's not complex at all.
The implementation strategy usually depends on the customer. It varies from customer to customer, depending on the requirements. That said, usually, it shouldn't take more than a couple of days.
Usually, first, we have to collect feedback or collect requirements from customers in terms of the different networks that they have, the policies, the allowed protocols, the disallowed protocols, the allowed content, the blocked content, et cetera. We will get, from the customer, a unique account for Active Directory, which is required for the user's onboarding. After we do the physical implementation, we start by implementing the policy and building out the policies. First, we will test them out during off-business hours. Then, if everything is working as expected, we move it to production, and customers can start using it.
One person is all you need to handle deployment and maintenance.
What was our ROI?
Our clients have seen an ROI from using this solution.
What's my experience with pricing, setup cost, and licensing?
It's moderately priced. It's in the middle of the market. It was not very expensive. However, it is also not the cheapest option.
There are extra costs if you need extended things added to the license. For example, if you need some cloud logging or premium support, for example. All these come at an extra charge.
What other advice do I have?
We are the partner for Fortinet, and we sell their products.
We are not using it for our own network.
We tend to deal with the latest version of the solution.
In most cases, we deploy on-prem. We have one or two cases only in the cloud. However, most cases are on-prem.
My advice would be mainly to first have proper data gathering from customers before implementing. As part of the data gathering, a company needs to include some facts regarding the utilization network and the sizing. You need to get sizing correct from the outset and should plan to have room for an extra 30% increase in the future.
I would rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
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Updated: September 2026
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Buyer's Guide
Download our free Fortinet FortiGate Cloud Report and get advice and tips from experienced pros
sharing their opinions.
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