The most valuable feature of Fortinet FortiGate Cloud is the logs are stored longer on this cloud version. If you have the on-premise version you will not be able to store the logs for more than one or two months.
Network Engineer at a tech services company with 11-50 employees
Responsive support, reliable, but security could improve
Pros and Cons
- "The most valuable feature of Fortinet FortiGate Cloud is the logs are stored longer on this cloud version. If you have the on-premise version you will not be able to store the logs for more than one or two months."
- "Fortinet FortiGate Cloud could improve security. Some of my customers do not trust on-cloud solutions."
What is most valuable?
What needs improvement?
Fortinet FortiGate Cloud could improve security. Some of my customers do not trust on-cloud solutions.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for a few years.
What do I think about the stability of the solution?
Fortinet FortiGate Cloud is stable because it is a cloud solution.
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Fortinet FortiGate Cloud
February 2026
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881,757 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The scalability of Fortinet FortiGate Cloud is good.
We have approximately 20 people using Fortinet FortiGate Cloud.
How are customer service and support?
The technical support from Fortinet FortiGate Cloud is good and they are responsive.
What about the implementation team?
We have a coordinator who looks after the maintenance and support of Fortinet FortiGate Cloud.
What's my experience with pricing, setup cost, and licensing?
If you purchase any Fortinet firewall, they will give you FortiCloud for 100 GB for free. You can access Fortinet FortiGate Cloud freely up to certain limits.
What other advice do I have?
I would recommend this solution to others.
I rate Fortinet FortiGate Cloud a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Solutions Integrator at a non-tech company with 1-10 employees
High protection levels, stable, and excellent support
Pros and Cons
- "The most valuable features of Fortinet FortiGate Cloud are the protection of internal and remote systems."
- "The interface and dashboards should improve in Fortinet FortiGate Cloud. Other solutions have better graphical interfaces."
What is our primary use case?
My clients are using Fortinet FortiGate Cloud for network protection.
What is most valuable?
The most valuable features of Fortinet FortiGate Cloud are the protection of internal and remote systems.
What needs improvement?
The interface and dashboards should improve in Fortinet FortiGate Cloud. Other solutions have better graphical interfaces.
For how long have I used the solution?
We have been using Fortinet FortiGate Cloud within the past 12 months.
What do I think about the stability of the solution?
Fortinet FortiGate Cloud is stable.
What do I think about the scalability of the solution?
The scalability of Fortinet FortiGate Cloud is good.
How are customer service and support?
The technical support is very good.
How was the initial setup?
The initial setup of Fortinet FortiGate Cloud is simple.
What about the implementation team?
We have a team that does the implementation of Fortinet FortiGate Cloud.
What other advice do I have?
My advice to others is to review all the solutions in the market but I think Fortinet FortiGate Cloud is a very good solution for many use cases.
I rate Fortinet FortiGate Cloud a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Fortinet FortiGate Cloud
February 2026
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,757 professionals have used our research since 2012.
System Administrator at a media company with 51-200 employees
This solution helps us avoid intrusions and hacking
Pros and Cons
- "The most valuable feature is the inspection. It inspects before we have any traffic stops intrusion."
- "I recommend that Fortinet FortiGate Cloud improve their rules for configuration with each other."
What is our primary use case?
Our company is a local reseller of Fortinet FortiGate Cloud. We use the solution for anti-spam and for checking for viruses. We send traffic to the cloud for inspection and after that, all the requests for our website with services come back to the appliance in headquarters.
At headquarters, we have 61 users. We also have some other branches connected with headquarters.
How has it helped my organization?
Fortinet FortiGate Cloud has helped us avoid intrusions and hacking. It is the most important service we have.
What is most valuable?
The most valuable feature is the inspection. It inspects before we have any traffic stops intrusion.
What needs improvement?
I recommend that Fortinet FortiGate Cloud improve their rules for configuration with each other.
For how long have I used the solution?
I have been using Fortinet FortiGate for two years.
What do I think about the stability of the solution?
For the last three years Fortinet FortiGate has been stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Technical support is good.
How was the initial setup?
The initial setup of Fortinet FortiGate required a lot of stages over a few days. We installed it first on the cloud and checked in for the request. Once we were sure that we were rejecting suspicious intrusions and traffic we made the full installation for the cloud integrated with the local system at headquarters.
We have three engineers that are responsible for deployment and maintenance.
What about the implementation team?
Our team, together with Fortinet FortiGate Cloud's team completed the entire installation on the cloud and the local system.
What's my experience with pricing, setup cost, and licensing?
There are no additional costs outside of the standard licensing fees.
What other advice do I have?
I recommend other companies to use Fortinet FortiGate Cloud, it satisfies my requirements and it prevents a lot of hacking. I rate this solution as an 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a consultancy with 1-10 employees
Highly secure, useful daily reports, and feature rich
Pros and Cons
- "We have found the most valuable features of Fortinet FortiGate Cloud are the firewall and the VPN connection manager. I am not worried about any cyber attacks, the solution is secure and I receive daily summary reports."
What is our primary use case?
We are using Fortinet FortiGate Cloud mainly for a file server at the office, and we have some services that transfer some applications remotely. We are using the firewall to secure the connection to our offices, for the internet connection, and for the applications using the VPN connections.
What is most valuable?
We have found the most valuable features of Fortinet FortiGate Cloud are the firewall and the VPN connection manager. I am not worried about any cyber attacks, the solution is secure and I receive daily summary reports.
For how long have I used the solution?
I have used Fortinet FortiGate Cloud within the last 12 months.
What do I think about the stability of the solution?
The solution has been highly reliable.
What do I think about the scalability of the solution?
Fortinet FortiGate Cloud is scalable.
I rate the scalability of Fortinet FortiGate Cloud a five out of five.
We were using the solution more but since the Coronavirus and other political circumstances in Lebanon, we have downsized the company. We had approximately 25 users using the solution but it has been reduced to only three users.
How are customer service and support?
I have stopped the support contract because I never used it for five years. I never faced any issue that requires support. Any issues I had it was easy to handle myself. The solution is very reliable.
Which solution did I use previously and why did I switch?
When I started my job at the company, they had a Juniper firewall, but it was out of warranty and out of contract. While researching, I found the Fortinet FortiGate Cloud, and I read some good reviews about it which were good and this is why I selected it.
How was the initial setup?
For a system administrator, the initial setup is straightforward. I didn't face any issue configuring it. It was so easy. There are videos and tutorials, which helps a lot.
It took one hour for the installation at the cabinet and the wiring, approximately five hours for the full configuration for the VPN tunneling, and subnetting the IP.
What about the implementation team?
I did the implementation and maintenance myself.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiGate Cloud is affordable. However, lowering the price would be good for the end-users. The cost of the solution was approximately $800 per year. There are some additional features you can add in addition to the regular features.
What other advice do I have?
I would advise others to purchase this solution because it's reliable and it's worth every dollar.
I rate Fortinet FortiGate Cloud a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Specialist at a comms service provider with 11-50 employees
Useful ISP feature, reliable, and good support
Pros and Cons
- "The IPS and firewall function is valuable in Fortinet FortiGate Cloud."
- "The solution could improve by having a Russian interface."
What is our primary use case?
We use Fortinet FortiGate Cloud as a firewall to connect safely to the internet.
What is most valuable?
The IPS and firewall function is valuable in Fortinet FortiGate Cloud.
What needs improvement?
We have found that the antivirus functions are very bad in Fortinet FortiGate Cloud and we don't use the antivirus anymore. Additionally, the FortiADC has bad quality.
The solution could improve by having a Russian interface.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for approximately 10 years.
What do I think about the stability of the solution?
Fortinet FortiGate Cloud is a stable solution.
What do I think about the scalability of the solution?
I have found Fortinet FortiGate Cloud to be scalable.
Our organization is not large, we have approximately 15 workers in my organization using it.
How are customer service and support?
Fortinet FortiGate Cloud technical support is not bad. The support is mostly very good.
How was the initial setup?
The Fortinet FortiGate Cloud installation was not a problem but we have some local laws which make some restrictions for deployment cloud solutions. A lot of our customers use the premise version, not the cloud. The full deployment is not in one day, because we need to agree on a lot of details with our customers and it takes time. A typical time of the deployment can take approximately two to four weeks.
Unfortunately, we bought this solution for our main customer, and we had some problems deploying it correctly because its features didn't want to work. We have a lot of experience to install FortiGate and Fortinet solutions. However, we have faced some problems with Fortinet mainly.
What about the implementation team?
We have a few workers that do the maintenance for the solution.
What's my experience with pricing, setup cost, and licensing?
Fortinet has only an annual payment method. There is no monthly payment option.
They have only one standard license without any additional features.
What other advice do I have?
We plan on using this solution in the future if our customers require it. If not then we will move to other solutions that will fit our client's needs.
Fortinet FortiGate Cloud is very useful to save logs. If you do not have hardware equipment, you may use this solution. If you don't want to implement and deploy hardware, this is a good choice.
I rate Fortinet FortiGate Cloud an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a tech vendor with 11-50 employees
Offers very good network performance and efficiency
Pros and Cons
- "The solution offers good network performance and efficiency."
- "Lacks some security against external attacks."
What is our primary use case?
We use the solution to protect our office facilities. We have it deployed on a couple of hundred devices and we have about 30 users. We are customers of Fortinet and I'm the CEO.
What is most valuable?
The solution offers very good network performance and efficiency.
What needs improvement?
We had a problem with external attacks in the previous solution we were using so I'd always like to see additional security around that problem.
For how long have I used the solution?
I've been using this solution for six months.
What do I think about the stability of the solution?
The solution is very stable.
How are customer service and support?
Fortinet has very comprehensive documentation, so we haven't communicated with technical support.
How was the initial setup?
The initial setup is relatively straightforward and took us a couple of days. We did it ourselves and once it was up and running, everything went smoothly.
What's my experience with pricing, setup cost, and licensing?
We pay a one-off licensing fee and an installation license. It's all-inclusive.
What other advice do I have?
We introduced FortiGate to our customers because we know it works properly and our customers are satisfied with it. We don't have any concerns about the product.
I rate the solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Security Architect for Medical Devices at a pharma/biotech company with 10,001+ employees
Good GUI with well-documented basic features and the capability to scale
Pros and Cons
- "The installation is very simple."
- "As with any IT vendor, there are software issues."
What is most valuable?
The GUI interface is good.
The basic features are well-documented.
The installation is very simple.
We have found the solution to be scalable.
The stability is okay.
What needs improvement?
The support is not very good and is something they need to work on. I do not find them to be very helpful.
As with any IT vendor, there are software issues.
For how long have I used the solution?
I've been using the solution for more than ten years. It's been over a decade at this point. I have used it for quite a while.
What do I think about the stability of the solution?
The overall operation is pretty good. That said, the solution isn't completely stable. There's not a lot of bugs, and yet, there are bugs. Sometimes Fortinet says they will not fix a bug in a certain version as they considered it non-essential, however, for a user, it's a different story.
What do I think about the scalability of the solution?
The scalability is good, and if a company needs to expand it, it can do so. It's not a problem.
How are customer service and technical support?
Technical support is not the greatest. L1 support works exclusively by script, sometimes not even looking at the case to see that the info they subsequently request is already included in the initial info provided when the case was opened. There seems to be no effort at all to reproduce customer issues. They aren't supporting, and sometimes they won't fix certain things, like bugs, as, to them, they do not consider the fix something essential.
How was the initial setup?
The initial setup is not overly complex or difficult. It's pretty straightforward and simple.
What other advice do I have?
We are just a customer and an end-user. We are not a partner and don't have a business relationship with Fortinet.
We have quite a mix of deployments. We have some FortiGates deployed in Azure, we have some FortiGates that are hardware only, and then we have some FortiGates that are on EFX or vSphere.
I would recommend the solution to other users and companies.
I'd rate the product at a seven out of ten. mostly due to the lackluster support on offer.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Very good for remote users
Pros and Cons
- "The solution works well for remote or branch offices."
- "Some configuration changes would be helpful."
What is our primary use case?
We've implemented this solution for our clients.
We are customers of Fortinet and I'm the company owner.
What is most valuable?
The solution works well for remote or branch offices with unlimited links. That's where we've found the most benefit.
What needs improvement?
I'd like to see some configuration changes. The speed seems to be a little better than it was previously but it could still be improved. I'd also like to see a little more provisioning or training on the different scenarios and functions and features. And obviously the price point; it's a tough market out there these days, so for some of our smaller customers the price is quite steep.
How are customer service and technical support?
We have contacted support a couple of times and they're pretty good. It takes a little while to get hold of them but once you do, they're very knowledgeable and they're helpful. We got bounced around for a while so it took time to get to somebody that could actually answer our question as opposed to continually being redirected. We were on site with our clients and it took us a couple of hours to make contact. It wasn't critical.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: February 2026
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