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Saurabh-Srivastava - PeerSpot reviewer
Assistant Manager at Metro Infrasys Private Limited
Real User
The solution's key features are the user interface and ease of access
Pros and Cons
  • "FortiGate Cloud's key features are the user interface and ease of access."
  • "It would be better for us if Fortinet provided a private cloud, and they should provide more security on the public cloud. There are some minor issues with security with the public cloud. For example, anyone with a link can access the public cloud."

What is most valuable?

FortiGate Cloud's key features are the user interface and ease of access.

What needs improvement?

It would be better for us if Fortinet provided a private cloud, and they should provide more security on the public cloud. There are some minor issues with security with the public cloud. For example, anyone with a link can access the public cloud.

For how long have I used the solution?

I've worked with FortiGate Cloud for approximately seven months.

What do I think about the stability of the solution?

FortiGate Cloud is stable.

Buyer's Guide
Fortinet FortiGate Cloud
August 2025
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.

What do I think about the scalability of the solution?

FortiGate Cloud is scalable.

How are customer service and support?

Fortinet support is awesome.

How was the initial setup?

Setting up FortiGate Cloud is complex, but the Fortinet team completely set the solution up, so we didn't need to do anything on our end. They only gave us the username and password.

What about the implementation team?

We used the Fortinet team.

What other advice do I have?

I rate Fortinet FortiGate eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vijay Bhaskara Maram - PeerSpot reviewer
Network Engineer at Pyramid IT Solutions Pvt Ltd
Reseller
Responsive support, reliable, but security could improve
Pros and Cons
  • "The most valuable feature of Fortinet FortiGate Cloud is the logs are stored longer on this cloud version. If you have the on-premise version you will not be able to store the logs for more than one or two months."
  • "Fortinet FortiGate Cloud could improve security. Some of my customers do not trust on-cloud solutions."

What is most valuable?

The most valuable feature of Fortinet FortiGate Cloud is the logs are stored longer on this cloud version. If you have the on-premise version you will not be able to store the logs for more than one or two months.

What needs improvement?

Fortinet FortiGate Cloud could improve security. Some of my customers do not trust on-cloud solutions.

For how long have I used the solution?

I have been using Fortinet FortiGate Cloud for a few years.

What do I think about the stability of the solution?

Fortinet FortiGate Cloud is stable because it is a cloud solution.

What do I think about the scalability of the solution?

The scalability of Fortinet FortiGate Cloud is good.

We have approximately 20 people using Fortinet FortiGate Cloud.

How are customer service and support?

The technical support from Fortinet FortiGate Cloud is good and they are responsive.

What about the implementation team?

We have a coordinator who looks after the maintenance and support of Fortinet FortiGate Cloud.

What's my experience with pricing, setup cost, and licensing?

If you purchase any Fortinet firewall, they will give you FortiCloud for 100 GB for free. You can access Fortinet FortiGate Cloud freely up to certain limits.

What other advice do I have?

I would recommend this solution to others.

I rate Fortinet FortiGate Cloud a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate Cloud
August 2025
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Jesus Izaguirre - PeerSpot reviewer
Solutions Integrator at ASC
Real User
High protection levels, stable, and excellent support
Pros and Cons
  • "The most valuable features of Fortinet FortiGate Cloud are the protection of internal and remote systems."
  • "The interface and dashboards should improve in Fortinet FortiGate Cloud. Other solutions have better graphical interfaces."

What is our primary use case?

My clients are using Fortinet FortiGate Cloud for network protection. 

What is most valuable?

The most valuable features of Fortinet FortiGate Cloud are the protection of internal and remote systems.

What needs improvement?

The interface and dashboards should improve in Fortinet FortiGate Cloud. Other solutions have better graphical interfaces.

For how long have I used the solution?

We have been using Fortinet FortiGate Cloud within the past 12 months.

What do I think about the stability of the solution?

Fortinet FortiGate Cloud is stable.

What do I think about the scalability of the solution?

The scalability of Fortinet FortiGate Cloud is good.

How are customer service and support?

The technical support is very good.

How was the initial setup?

The initial setup of Fortinet FortiGate Cloud is simple.

What about the implementation team?

We have a team that does the implementation of Fortinet FortiGate Cloud.

What other advice do I have?

My advice to others is to review all the solutions in the market but I think Fortinet FortiGate Cloud is a very good solution for many use cases.

I rate Fortinet FortiGate Cloud a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer998499 - PeerSpot reviewer
System Administrator at a media company with 51-200 employees
Real User
This solution helps us avoid intrusions and hacking
Pros and Cons
  • "The most valuable feature is the inspection. It inspects before we have any traffic stops intrusion."
  • "I recommend that Fortinet FortiGate Cloud improve their rules for configuration with each other."

What is our primary use case?

Our company is a local reseller of Fortinet FortiGate Cloud. We use the solution for anti-spam and for checking for viruses. We send traffic to the cloud for inspection and after that, all the requests for our website with services come back to the appliance in headquarters. 

At headquarters, we have 61 users. We also have some other branches connected with headquarters.

How has it helped my organization?

Fortinet FortiGate Cloud has helped us avoid intrusions and hacking. It is the most important service we have. 

What is most valuable?

The most valuable feature is the inspection. It inspects before we have any traffic stops intrusion.

What needs improvement?

I recommend that Fortinet FortiGate Cloud improve their rules for configuration with each other.

For how long have I used the solution?

I have been using Fortinet FortiGate for two years.

What do I think about the stability of the solution?

For the last three years Fortinet FortiGate has been stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Technical support is good.

How was the initial setup?

The initial setup of Fortinet FortiGate required a lot of stages over a few days. We installed it first on the cloud and checked in for the request. Once we were sure that we were rejecting suspicious intrusions and traffic we made the full installation for the cloud integrated with the local system at headquarters.

We have three engineers that are responsible for deployment and maintenance.

What about the implementation team?

Our team, together with Fortinet FortiGate Cloud's team completed the entire installation on the cloud and the local system.

What's my experience with pricing, setup cost, and licensing?

There are no additional costs outside of the standard licensing fees.

What other advice do I have?

I recommend other companies to use Fortinet FortiGate Cloud, it satisfies my requirements and it prevents a lot of hacking. I rate this solution as an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CEO at Irvine Systems
Real User
Offers very good network performance and efficiency
Pros and Cons
  • "The solution offers good network performance and efficiency."
  • "Lacks some security against external attacks."

What is our primary use case?

We use the solution to protect our office facilities. We have it deployed on a couple of hundred devices and we have about 30 users. We are customers of Fortinet and I'm the CEO. 

What is most valuable?

The solution offers very good network performance and efficiency.

What needs improvement?

We had a problem with external attacks in the previous solution we were using so I'd always like to see additional security around that problem. 

For how long have I used the solution?

I've been using this solution for six months. 

What do I think about the stability of the solution?

The solution is very stable. 

How are customer service and support?

Fortinet has very comprehensive documentation, so we haven't communicated with technical support. 

How was the initial setup?

The initial setup is relatively straightforward and took us a couple of days. We did it ourselves and once it was up and running, everything went smoothly. 

What's my experience with pricing, setup cost, and licensing?

We pay a one-off licensing fee and an installation license. It's all-inclusive. 

What other advice do I have?

We introduced FortiGate to our customers because we know it works properly and our customers are satisfied with it. We don't have any concerns about the product. 

I rate the solution nine out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1497507 - PeerSpot reviewer
Senior Security Architect for Medical Devices at a pharma/biotech company with 10,001+ employees
Real User
Good GUI with well-documented basic features and the capability to scale
Pros and Cons
  • "The installation is very simple."
  • "As with any IT vendor, there are software issues."

What is most valuable?

The GUI interface is good.

The basic features are well-documented.

The installation is very simple. 

We have found the solution to be scalable. 

The stability is okay.

What needs improvement?

The support is not very good and is something they need to work on. I do not find them to be very helpful.

As with any IT vendor, there are software issues.

For how long have I used the solution?

I've been using the solution for more than ten years. It's been over a decade at this point. I have used it for quite a while. 

What do I think about the stability of the solution?

The overall operation is pretty good. That said, the solution isn't completely stable. There's not a lot of bugs, and yet, there are bugs. Sometimes Fortinet says they will not fix a bug in a certain version as they considered it non-essential, however, for a user, it's a different story.

What do I think about the scalability of the solution?

The scalability is good, and if a company needs to expand it, it can do so. It's not a problem.

How are customer service and technical support?

Technical support is not the greatest. L1 support works exclusively by script, sometimes not even looking at the case to see that the info they subsequently request is already included in the initial info provided when the case was opened. There seems to be no effort at all to reproduce customer issues. They aren't supporting, and sometimes they won't fix certain things, like bugs, as, to them, they do not consider the fix something essential.

How was the initial setup?

The initial setup is not overly complex or difficult. It's pretty straightforward and simple. 

What other advice do I have?

We are just a customer and an end-user. We are not a partner and don't have a business relationship with Fortinet. 

We have quite a mix of deployments. We have some FortiGates deployed in Azure, we have some FortiGates that are hardware only, and then we have some FortiGates that are on EFX or vSphere.

I would recommend the solution to other users and companies. 

I'd rate the product at a seven out of ten. mostly due to the lackluster support on offer. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1385268 - PeerSpot reviewer
Technical Lead at a comms service provider with 10,001+ employees
Real User
Flexible, secure, good technical support, and straightforward installation
Pros and Cons
  • "I have found the SD-WAN, flexibility, and security the most valuable features."
  • "Fortinet could improve FortiGate Cloud by providing better integration with third-party applications and features."

What is our primary use case?

We use this solution cloud-based platform to manage our networks.

How has it helped my organization?

Fortinet FortiGate Cloud has improved our organization's branches by providing overall better connectivity and security for all our networks.

What is most valuable?

I have found the SD-WAN, flexibility, and security the most valuable features.

What needs improvement?

Fortinet could improve FortiGate Cloud by providing better integration with third-party applications and features.

For how long have I used the solution?

I have been using this solution within the past 12 months.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We have approximately 10 people using the FortiGate cloud.

How are customer service and technical support?

The technical support is very good in my experience.

How was the initial setup?

The initial setup was easy. 

What about the implementation team?

We have a team of four people that does the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

When comparing this solution to others it is less expensive and there is an annual license required.

What other advice do I have?

There are different options available and it is important to choose a package that fits your use case. Overall this is a great solution.

I rate Fortinet FortiGate Cloud a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Owner at Quantum Logic Inc.
Real User
Very good for remote users
Pros and Cons
  • "The solution works well for remote or branch offices."
  • "Some configuration changes would be helpful."

What is our primary use case?

We've implemented this solution for our clients. 

We are customers of Fortinet and I'm the company owner. 

What is most valuable?

The solution works well for remote or branch offices with unlimited links. That's where we've found the most benefit.

What needs improvement?

I'd like to see some configuration changes. The speed seems to be a little better than it was previously but it could still be improved. I'd also like to see a little more provisioning or training on the different scenarios and functions and features. And obviously the price point; it's a tough market out there these days, so for some of our smaller customers the price is quite steep. 

How are customer service and technical support?

We have contacted support a couple of times and they're pretty good. It takes a little while to get hold of them but once you do, they're very knowledgeable and they're helpful. We got bounced around for a while so it took time to get to somebody that could actually answer our question as opposed to continually being redirected. We were on site with our clients and it took us a couple of hours to make contact. It wasn't critical.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Fortinet FortiGate Cloud Report and get advice and tips from experienced pros sharing their opinions.