We are using Fortinet FortiGate Cloud mainly for a file server at the office, and we have some services that transfer some applications remotely. We are using the firewall to secure the connection to our offices, for the internet connection, and for the applications using the VPN connections.
System Administrator at a consultancy with 1-10 employees
Highly secure, useful daily reports, and feature rich
Pros and Cons
- "We have found the most valuable features of Fortinet FortiGate Cloud are the firewall and the VPN connection manager. I am not worried about any cyber attacks, the solution is secure and I receive daily summary reports."
What is our primary use case?
What is most valuable?
We have found the most valuable features of Fortinet FortiGate Cloud are the firewall and the VPN connection manager. I am not worried about any cyber attacks, the solution is secure and I receive daily summary reports.
For how long have I used the solution?
I have used Fortinet FortiGate Cloud within the last 12 months.
What do I think about the stability of the solution?
The solution has been highly reliable.
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Fortinet FortiGate Cloud
June 2026
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What do I think about the scalability of the solution?
Fortinet FortiGate Cloud is scalable.
I rate the scalability of Fortinet FortiGate Cloud a five out of five.
We were using the solution more but since the Coronavirus and other political circumstances in Lebanon, we have downsized the company. We had approximately 25 users using the solution but it has been reduced to only three users.
How are customer service and support?
I have stopped the support contract because I never used it for five years. I never faced any issue that requires support. Any issues I had it was easy to handle myself. The solution is very reliable.
Which solution did I use previously and why did I switch?
When I started my job at the company, they had a Juniper firewall, but it was out of warranty and out of contract. While researching, I found the Fortinet FortiGate Cloud, and I read some good reviews about it which were good and this is why I selected it.
How was the initial setup?
For a system administrator, the initial setup is straightforward. I didn't face any issue configuring it. It was so easy. There are videos and tutorials, which helps a lot.
It took one hour for the installation at the cabinet and the wiring, approximately five hours for the full configuration for the VPN tunneling, and subnetting the IP.
What about the implementation team?
I did the implementation and maintenance myself.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiGate Cloud is affordable. However, lowering the price would be good for the end-users. The cost of the solution was approximately $800 per year. There are some additional features you can add in addition to the regular features.
What other advice do I have?
I would advise others to purchase this solution because it's reliable and it's worth every dollar.
I rate Fortinet FortiGate Cloud a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Specialist at a comms service provider with 11-50 employees
Useful ISP feature, reliable, and good support
Pros and Cons
- "The IPS and firewall function is valuable in Fortinet FortiGate Cloud."
- "Fortinet FortiGate Cloud is very useful to save logs."
- "The solution could improve by having a Russian interface."
- "We have found that the antivirus functions are very bad in Fortinet FortiGate Cloud and we don't use the antivirus anymore."
What is our primary use case?
We use Fortinet FortiGate Cloud as a firewall to connect safely to the internet.
What is most valuable?
The IPS and firewall function is valuable in Fortinet FortiGate Cloud.
What needs improvement?
We have found that the antivirus functions are very bad in Fortinet FortiGate Cloud and we don't use the antivirus anymore. Additionally, the FortiADC has bad quality.
The solution could improve by having a Russian interface.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for approximately 10 years.
What do I think about the stability of the solution?
Fortinet FortiGate Cloud is a stable solution.
What do I think about the scalability of the solution?
I have found Fortinet FortiGate Cloud to be scalable.
Our organization is not large, we have approximately 15 workers in my organization using it.
How are customer service and support?
Fortinet FortiGate Cloud technical support is not bad. The support is mostly very good.
How was the initial setup?
The Fortinet FortiGate Cloud installation was not a problem but we have some local laws which make some restrictions for deployment cloud solutions. A lot of our customers use the premise version, not the cloud. The full deployment is not in one day, because we need to agree on a lot of details with our customers and it takes time. A typical time of the deployment can take approximately two to four weeks.
Unfortunately, we bought this solution for our main customer, and we had some problems deploying it correctly because its features didn't want to work. We have a lot of experience to install FortiGate and Fortinet solutions. However, we have faced some problems with Fortinet mainly.
What about the implementation team?
We have a few workers that do the maintenance for the solution.
What's my experience with pricing, setup cost, and licensing?
Fortinet has only an annual payment method. There is no monthly payment option.
They have only one standard license without any additional features.
What other advice do I have?
We plan on using this solution in the future if our customers require it. If not then we will move to other solutions that will fit our client's needs.
Fortinet FortiGate Cloud is very useful to save logs. If you do not have hardware equipment, you may use this solution. If you don't want to implement and deploy hardware, this is a good choice.
I rate Fortinet FortiGate Cloud an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiGate Cloud
June 2026
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
CEO at Irvine Systems
Offers very good network performance and efficiency
Pros and Cons
- "The solution offers good network performance and efficiency."
- "We introduced FortiGate to our customers because we know it works properly and our customers are satisfied with it."
- "Lacks some security against external attacks."
- "We had a problem with external attacks in the previous solution we were using so I'd always like to see additional security around that problem."
What is our primary use case?
We use the solution to protect our office facilities. We have it deployed on a couple of hundred devices and we have about 30 users. We are customers of Fortinet and I'm the CEO.
What is most valuable?
The solution offers very good network performance and efficiency.
What needs improvement?
We had a problem with external attacks in the previous solution we were using so I'd always like to see additional security around that problem.
For how long have I used the solution?
I've been using this solution for six months.
What do I think about the stability of the solution?
The solution is very stable.
How are customer service and support?
Fortinet has very comprehensive documentation, so we haven't communicated with technical support.
How was the initial setup?
The initial setup is relatively straightforward and took us a couple of days. We did it ourselves and once it was up and running, everything went smoothly.
What's my experience with pricing, setup cost, and licensing?
We pay a one-off licensing fee and an installation license. It's all-inclusive.
What other advice do I have?
We introduced FortiGate to our customers because we know it works properly and our customers are satisfied with it. We don't have any concerns about the product.
I rate the solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Lead at a comms service provider with 10,001+ employees
Flexible, secure, good technical support, and straightforward installation
Pros and Cons
- "I have found the SD-WAN, flexibility, and security the most valuable features."
- "Fortinet FortiGate Cloud has improved our organization's branches by providing overall better connectivity and security for all our networks."
- "Fortinet could improve FortiGate Cloud by providing better integration with third-party applications and features."
What is our primary use case?
We use this solution cloud-based platform to manage our networks.
How has it helped my organization?
Fortinet FortiGate Cloud has improved our organization's branches by providing overall better connectivity and security for all our networks.
What is most valuable?
I have found the SD-WAN, flexibility, and security the most valuable features.
What needs improvement?
Fortinet could improve FortiGate Cloud by providing better integration with third-party applications and features.
For how long have I used the solution?
I have been using this solution within the past 12 months.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
We have approximately 10 people using the FortiGate cloud.
How are customer service and technical support?
The technical support is very good in my experience.
How was the initial setup?
The initial setup was easy.
What about the implementation team?
We have a team of four people that does the implementation and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
When comparing this solution to others it is less expensive and there is an annual license required.
What other advice do I have?
There are different options available and it is important to choose a package that fits your use case. Overall this is a great solution.
I rate Fortinet FortiGate Cloud a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a tech services company with 51-200 employees
Stable with good functionality and good pricing
Pros and Cons
- "The functionality of the solution is excellent."
- "The command-line interface could definitely be improved in future iterations. It's lacking right now."
What is our primary use case?
The solution is primarily used as a firewall. We use it as a next generation firewall, however, not SD-WAN, at least, not regularly.
What is most valuable?
The functionality of the solution is excellent.
The pricing is quite good. We find it to be reasonable. It's not too expensive.
What needs improvement?
The integration could be better on the solution. As it is now, there's definitely room for improvement.
The command-line interface could definitely be improved in future iterations. It's lacking right now.
For how long have I used the solution?
I've been using this solution for five years at this point. It's been a while.
What do I think about the stability of the solution?
We haven't heard of anyone having issues with the stability. It's good. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had any complaints about the scalability. If a company needs to expand it, they should be able to do so.
The companies that we deal with vary in size. We work with organizations that can be anywhere from 50 to 5,000 employees.
How was the initial setup?
The initial setup is not complex at all. I found it to be quite straightforward. We didn't have any issues with the implementation.
We have an internal team that handles the maintenance of Fortigate. We have 40 employees that deal with that aspect of the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite reasonable. It's not overly expensive.
What other advice do I have?
We're Fortigate service providers.
I'm not a technician and therefore I don't use the solution on a day to day basis.
That said, I would recommend it to other organizations. It's been reliable and works well for us.
On a scale from one to ten, I'd rate it at a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Founder at a marketing services firm with 11-50 employees
Easy to learn and use, with good support, but the initial setup should be simplified
Pros and Cons
- "It's quite easy to use, and it's easy to find the necessary information from the web."
- "We need some integration or communication between the endpoint and the firewall."
- "Initially the set up is not that easy. It requires a lot of research before you can finally make it work."
What is our primary use case?
We use this solution for the basic protection of the on-premises network.
What is most valuable?
It's quite easy to use, and it's easy to find the necessary information from the web.
They have the means to learn how to use Fortinet.
What needs improvement?
The initial set up could be simplified.
When evaluating other solutions, I learned that Sophos for example is able to have the endpoint interact with the firewall. If something goes wrong or if the endpoint is not behaving as it should, it could isolate the endpoint. We need some integration or communication between the endpoint and the firewall.
I would also like to have a bundle available that would include things like EDR and endpoint.
For how long have I used the solution?
I have been using FortiGate Cloud for approximately three years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
We have not explored the scalability. We purchased what fits our user size and have not had to expand it yet.
We have approximately 20 users.
We plan to continue to use the Fortinet FortiGate Cloud.
How are customer service and technical support?
We are quite satisfied with technical support.
How was the initial setup?
Initially the set up is not that easy. At first, you are familiar with the product and then it has some difficulty in setting it up.
It requires a lot of research before you can finally make it work.
What about the implementation team?
We implemented this solution ourselves. We did not use a vendor team.
What's my experience with pricing, setup cost, and licensing?
There are costs in addition to the standard licensing fee. The license does not include many of the features that are necessary, which means that you have to pay extra for them.
Which other solutions did I evaluate?
I evaluated other products. We chose Fortinet because it was the preferred option.
What other advice do I have?
If you are new to Fortinet, do some research on how to configure it, either through documentation or watching videos.
Recently, I have learned that they have training available and offer certification material and testing on the web.
I would rate Fortinet FortiGate Cloud a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Director at ST
Easy to use with good support, but reporting needs improvement
Pros and Cons
- "The most valuable feature of this solution is the stability, it's actually tailored for that."
- "Reporting is an area that can be enhanced."
- "Reporting is an area that can be enhanced. It is not always beneficial, and you have to buy an additional license to get the type of reports that you're looking for."
What is our primary use case?
We are resellers who provide this solution to customers who require a firewall.
How has it helped my organization?
Also, it covers all of security use cases that you might have as a firewall.
What is most valuable?
The most valuable feature of this solution is the stability, it's actually tailored for that.
It has many useful tools, such as managing wireless connections. If you have access points from the same vendor then you can manage them through FortiGate using the sandbox.
It's easy to use, it's straightforward, easy to configure, and to configure to your needs.
What needs improvement?
Reporting is an area that can be enhanced. It is not always beneficial, and you have to buy an additional license to get the type of reports that you're looking for.
There are often releases of the new firmware, which requires upgrades often. This is an inconvenience for customers as they have to have a maintenance window and turn off the internet until the upgrade is complete.
In the future, they could integrate with a third-party reporting tool such as Crystal Reports or Power BI, which might be beneficial, as it currently requires an additional license.
For how long have I used the solution?
I have been working with FortiGate Cloud since 2015.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
For the cloud, it is scalable because its nature. When it comes to the on-premises version, you are limited by your hardware.
With the Cloud, you can enhance or increase your cloud instance as your environment grows.
How are customer service and technical support?
Technical support is wonderful. They are one of the good companies that provide really good technical support.
How was the initial setup?
The initial setup is easy. Provided that you have your requirements clear, it is not complex. If you do not have clear requirements then it's like any other technology and it will be complex.
If you have your requirements ready and you what you want to achieve then it's straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing is mid-ranged, it's not very expensive but it's not the cheapest or most affordable in the market.
What other advice do I have?
When you have FortiGate, you subscribe to the FortiCloud in order to have certain intelligence.
This solution is good but there are many areas that need improvements.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Technical Lead at Nubewell
Easy to use, good load balancing, and offers the potential to scale
Pros and Cons
- "The solution is quite stable. I haven't had issues with it crashing on me. I don't recall running into any bugs or glitches. It's very reliable so far."
- "In terms of stability and ease of use, it's great."
- "When it comes to technical support, the problem we have found is that if an issue comes, it takes a day to get everything resolved. It could be faster. They can be better at optimizing how they answer tickets in terms of response times. There must be ways to make the process more streamlined. It would make it easier for their clients."
- "The cost of the solution is too high. It should be adjusted to be more affordable for companies."
What is most valuable?
The load balancing of the solution is excellent.
The QoS (Quality of Service) provided is very impressive.
What needs improvement?
When it comes to the overall product, I don't see places for improvement. It's excellent.
The cost of the solution is too high. It should be adjusted to be more affordable for companies. Right now, I feel like it's far too much.
For how long have I used the solution?
I've been using the solution for about a year at this point.
What do I think about the stability of the solution?
The solution is quite stable. I haven't had issues with it crashing on me. I don't recall running into any bugs or glitches. It's very reliable so far.
What do I think about the scalability of the solution?
The solution is scalable. We have 150 people on it right now in our company, but if we needed to expand it, I have no doubt it would be relatively easy. In fact, we're beginning to expand a little bit now and plan to increase usage in the future as well.
How are customer service and technical support?
When it comes to technical support, the problem we have found is that if an issue comes, it takes a day to get everything resolved. It could be faster. They can be better at optimizing how they answer tickets in terms of response times. There must be ways to make the process more streamlined. It would make it easier for their clients.
Which solution did I use previously and why did I switch?
We didn't previously use other options before we chose Fortigate Cloud. It was the first one we chose.
How was the initial setup?
The initial setup is straightforward. I don't find it to be complex at all.
Once we went through the documentation and all of the other items, it might have taken a day or so to set everything up and deploy the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive.
Which other solutions did I evaluate?
We had a look at Silver Peak and a few other products. However, we heard from the reviews and at other expos that FortiGate would be the right solution for what we required, so we chose to try them out instead.
What other advice do I have?
I'm a user of the solution; I don't have a relationship to Fortigate. I'm not a reseller or integrator.
I don't really have specific advice for other companies considering trying it, however, I think they would enjoy using the product. In terms of stability and ease of use, it's great. It's not complex at all. It's an approachable product.
I'd rate the solution eight out of ten. I'd give it a perfect ten out of ten if we could get more leverage in terms of automation and integration. We'd really like to leverage automation resources in the future.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network and System Engineer at Logiciel Pvt Limited
Stable product with an easy installation process
Pros and Cons
- "The platform is scalable."
- "When we fully utilize certain functions, the CPU and memory utilization can reach 100% or more, causing the system to become unresponsive during production hours."
What is our primary use case?
We use the product to manage our licensing, monitor our devices, and maintain our security posture.
What is most valuable?
The solution is easy to use with a convenient interface. We can install it and get it running within a few hours.
What needs improvement?
When we fully utilize certain functions, the CPU and memory utilization can reach 100% or more, causing the system to become unresponsive during production hours.
There could be a lighter and improved central management system to ensure reliability during peak usage.
For how long have I used the solution?
We have been working with Fortinet FortiGate Cloud for one year.
What do I think about the stability of the solution?
The platform is stable.
What do I think about the scalability of the solution?
The platform is scalable.
How was the initial setup?
The initial setup process was straightforward. The deployment took approximately one week.
What about the implementation team?
Our implementation strategy involved collecting information, analyzing it, connecting with users, and selecting the best security options for our organization. We then procured the firewall with the help of a vendor.
We have a maintenance license and maintain our security plans and the firewall in-house.
What's my experience with pricing, setup cost, and licensing?
We evaluated Sophos Firewall. In comparison, Fortinet FortiGate Cloud is easy to use.
What other advice do I have?
We use an ecosystem of related products, including a management solution, which we have configured to manage multiple projects efficiently, enhancing our overall security posture.
I recommend Fortinet FortiGate Cloud to others and rate it an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Has a simple setup process, but the reporting capabilities need improvement
Pros and Cons
- "Fortinet FortiGate Cloud has valuable firewall, SSL VPN, and web filtering features."
- "The platform's reporting and analysis capabilities need improvement."
What is our primary use case?
We use the application for network security purposes.
What is most valuable?
Fortinet FortiGate Cloud has valuable firewall, SSL VPN, and web filtering features.
What needs improvement?
The platform's reporting and analysis capabilities need improvement.
For how long have I used the solution?
We have been using Fortinet FortiGate Cloud for 15 years.
What do I think about the stability of the solution?
I rate the platform's stability a five out of ten.
What do I think about the scalability of the solution?
I rate the platform's scalability a five out of ten.
How are customer service and support?
The technical support services are good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup process is easy. It is already integrated into the cloud.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiGate Cloud is more inexpensive than other vendors.
Which other solutions did I evaluate?
Based on our evaluation, Palo Alto works better than Fortinet FortiGate Cloud, particularly due to its global presence with multiple points of presence (POPs).
What other advice do I have?
I don't recommend Fortinet FortiGate Cloud to others. They could improve reporting and analytics capabilities. I rate it a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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