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Network Engineer at Static IPs Bremerhaven-2
Real User
Top 5
Has good pricing and efficient web designing features
Pros and Cons
  • "Fortinet FortiGate Cloud has good pricing compared to other firewall and security products."
  • "The Linux version currently lacks some of the latest features, notably in the IPv6 tool stack, which is available for Windows clients."

What is our primary use case?

We use the product to provide basic firewalling for IPsec and VM connections.

What is most valuable?

Fortinet FortiGate Cloud has good pricing compared to other firewall and security products. It is not inexpensive but provides efficient performance. It has diverse tools, effective user experience, and web design.

What needs improvement?

They could support Linux clients. The Linux version currently lacks some of the latest features, notably in the IPv6 tool stack, which is available for Windows clients.

For how long have I used the solution?

We have been using Fortinet FortiGate Cloud for four years. At present, we use the latest version.

Buyer's Guide
Fortinet FortiGate Cloud
August 2025
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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What do I think about the stability of the solution?

I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

The platform needs to be more scalable in certain areas. This area needs improvement. I rate the scalability a six or seven out of ten.

How are customer service and support?

The technical support team is helpful up to a certain level. The first level of support services needs improvement.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We also use Juniper SSG as a firewall solution and Cisco for routing and switching.

How was the initial setup?

Most of our customers prefer to deploy the solution on Azure. The deployment and maintenance team consists of around eight technical engineers responsible. The process requires coordination between operators and engineers, with expertise ranging from web sharing to troubleshooting. It takes ten to thirty minutes to complete.

What about the implementation team?

Some client devices, especially proxy solutions, require additional agents for product installation.

What's my experience with pricing, setup cost, and licensing?

All the consulting and deployment charges are included in the product's licenses. There are no additional costs.

What other advice do I have?

I recommend Fortinet FortiGate Cloud to others and rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Nicola Fusco - PeerSpot reviewer
Manager, IT Security at SCM GROUP S.p.A.
Real User
Top 5
An easy-to-use solution that has a straightforward setup
Pros and Cons
  • "Fortinet FortiGate Cloud is easy to use."
  • "The solution’s pricing and stability could be improved."

What is most valuable?

Fortinet FortiGate Cloud is easy to use.

What needs improvement?

The solution’s pricing and stability could be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate Cloud for three years.

What do I think about the stability of the solution?

I rate Fortinet FortiGate Cloud an eight out of ten for stability.

What do I think about the scalability of the solution?

Fortinet FortiGate Cloud's scalability is fine. Around 3,000 users use the solution in our organization.

How are customer service and support?

Fortinet FortiGate Cloud's technical support is fine.

Which solution did I use previously and why did I switch?

We previously used Palo Alto and Sophos.

How was the initial setup?

Fortinet FortiGate Cloud's initial setup is not complex.

What about the implementation team?

Fortinet FortiGate Cloud can be deployed quickly. We implemented the solution through an in-house team.

What's my experience with pricing, setup cost, and licensing?

We need to pay a yearly licensing fee for Fortinet FortiGate Cloud. On a scale from one to ten, where one is cheap, and ten is expensive, I rate Fortinet FortiGate Cloud's pricing an eight out of ten.

What other advice do I have?

I would recommend Fortinet FortiGate Cloud to other users.

Overall, I rate Fortinet FortiGate Cloud an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate Cloud
August 2025
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Network Security Manager at JeNetworks
Real User
Top 10
A data center product with user-friendly GUI
Pros and Cons
  • "The tool's GUI is user-friendly."
  • "The only area that requires improvement is the login reports. We aim to integrate it with our local mobile service provider."

What is our primary use case?

We use the solution as a data center product. 

What is most valuable?

The tool's GUI is user-friendly. 

What needs improvement?

The only area that requires improvement is the login reports. We aim to integrate it with our local mobile service provider. 

For how long have I used the solution?

I have been working with the product for six years. 

What do I think about the stability of the solution?

I rate Fortinet FortiGate Cloud's stability an eight out of ten. 

What do I think about the scalability of the solution?

My company has around 500 users. I rate the product's scalability a nine out of ten. 

Which solution did I use previously and why did I switch?

I have worked with SharePoint, Cisco, and Sophos. We chose Fortinet FortiGate Cloud because of its user-friendliness and pricing. 

How was the initial setup?

We didn't encounter any challenges during the tool's deployment. 

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is fair. I rate it a six out of ten. You don't have to pay any additional costs. 

What other advice do I have?

I rate Fortinet FortiGate Cloud a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1980558 - PeerSpot reviewer
Key Account Manager at a tech consulting company with 11-50 employees
Real User
A very robust ecosystem that is stable and includes a strong firewall
Pros and Cons
  • "One firewall box can contain various top-of-the-line services that are packaged together for easy administration."
  • "The console or demonstration tool could be more user friendly."

What is our primary use case?

Our company has a partnership with Fortinet and we use the solution to provide dual authentication and BPM connection services for customers. We also help customers with product upgrades. 

What is most valuable?

The solution's ecosystem is very robust and includes a strong firewall. 

One firewall box can contain various top-of-the-line services that are packaged together for easy administration. 

What needs improvement?

The console or demonstration tool could be more user friendly. 

Better marketing is needed to elevate the solution. 

The solution partners with many vendors but some of them do not want to help or share information that would ensure good integrations. 

The EDR could use improvement to be more robust and in line with Darktrace. 

For how long have I used the solution?

I have been using the solution for seven years. 

What do I think about the stability of the solution?

The solution is very stable. Some customers have been with the solution for four years with no issues. 

What do I think about the scalability of the solution?

The solution is easy to scale in comparison to other products. 

How are customer service and support?

In general, technical support is okay and issues are handled well 90% of the time.  Support could improve by being more aggressive with ticket follow ups. 

Technical support is good for us but that may be because we have a business relationship with the provider. Some of our customers have reported problems with ticketing. 

How was the initial setup?

The initial setup is easy. Configurations take longer for large companies due to their complex infrastructures. 

What about the implementation team?

We install the solution for customers. We have a highly skilled and experienced technical team so implementations are easy for us. A standard implementation can be done by one or two technicians. A large implementation for a company with at least 500 people can be completed by three technicians. 

Our process begins with an initial planning meeting. We configure the solution in our office and take it to our customers for deployment. Onsite work is easy and only requires a few connections and configurations. The customer sees an easy process because we prep by doing the complex work in our office. 

What's my experience with pricing, setup cost, and licensing?

The solution is mid-priced when compared to other products. Cost is a factor for most customers in Costa Rica and the solution is a less expensive than Palo Alto.

Which other solutions did I evaluate?

Some customers follow the Gartner Magic Quadrant so they are looking for good products. The three main firewalls are the solution, Cisco, and Palo Alto.

In Costa Rica, the solution's main competitor is Cisco. The solution is easy to use but is constantly compared to Cisco which some customers say is more user friendly. The solution's console or demonstration tool seems to be the main issue with users. 

Palo Alto has a good reputation so some customers purchase it without comparing the price or characteristics of competitor products. The solution has better features than Palo Alto so it is important that its reputation gets elevated in the market.

What other advice do I have?

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Ossama ElGedawy - PeerSpot reviewer
IT Security Senior Manager at a educational organization with 1,001-5,000 employees
Real User
Top 10
A very stable and reliable solution for creating VPN tunnels
Pros and Cons
  • "The solution includes a very stable VPN and IPS."
  • "The solution should include a commit button that allows for review of changes and deployments before they are submitted."

What is our primary use case?

Our company uses the solution for site-to-site VPN tunnels. 

We have more than 6,000 users and four administrators who monitor the solution. 

What is most valuable?

The solution includes a very stable VPN and IPS. 

The solution's documentation is good. 

What needs improvement?

The solution should include a commit button that allows for review of changes and deployments before they are submitted. Any actions are immediately reflected but it would be better if a review-before-commit option existed like with Palo Alto. 

The solution could enhance its firewall reporting without the need for a sister product such as Analyzer. 

For how long have I used the solution?

I have been using the solution for four years. 

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The solution is scalable and we intend to expand its use. 

How are customer service and support?

Technical support is very professional and helpful. 

How was the initial setup?

The initial setup is not complex. 

A configuration takes about 30 minutes to restore and deploy.  

What about the implementation team?

Our company utilized the assistance of certified engineers provided by a reseller for implementation. 

What's my experience with pricing, setup cost, and licensing?

The solution requires an annual license but the cost is reasonable in comparison to competitors in the same category. 

Which other solutions did I evaluate?

Our company has not yet explored other options, but plans to do so in the future. 

What other advice do I have?

Our company has been using the solution for four years and it is very stable and reliable. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1017954 - PeerSpot reviewer
IT Support Specialist at Hisense SA
Real User
Reliable, easy to set up, and offers good load balancing  
Pros and Cons
  • "It’s easy to implement."
  • "If you need to scale, you do need to trade up to a new Fortinet solution."

What is our primary use case?

I primarily use the solution as a firewall.

What is most valuable?

The load balancing is great.

The deployment is pretty straightforward. It’s easy to implement.

You can really drill down to specific users to get statistics around usage.

There’s a Mac address for listening that can be used for WiFi as well.

The solution is stable.

You can scale if you need to.

What needs improvement?

At the moment, everything is good. I am not missing any features. Overall, it’s working great.

If you need to scale, you do need to trade up to a new Fortinet solution.

For how long have I used the solution?

I’ve used it for about a year now.

What do I think about the stability of the solution?

We haven't had any crashes yet. We do have a primary and a secondary device on the site. There's never been a situation where we had to revert to the secondary device. It’s reliable and the performance is good. It doesn’t freeze. There aren’t bugs.

What do I think about the scalability of the solution?

It is scalable. However, if you need to get a bigger model, a higher model. You can't just do a software update and scale. You need to purchase a new FortiGate solution once your company grows to a certain point. That's the only drawback of scalability.

How are customer service and support?

I've never had any issues yet, and therefore, I've never actually contacted support.

How was the initial setup?

The initial setup was straightforward and pretty simple. It was not overly complex. It didn’t take long at all to get everything up and running.

What's my experience with pricing, setup cost, and licensing?

I can’t speak to the exact pricing of the product.

What other advice do I have?

We have a partnership with Fortinet.

The solution requires you to leave lots of room for growth when you're spec-ing your firewall solution. Don't just get the exact amount and then you are stuck with a lower model that can't support as many users. It’s better to over-assume what you will need.

I’d rate the solution an eight out of ten.

I’ve never had any issues with it yet. We've got it on three sites and it wasn't a hassle setting up. It’s also prevented me from dealing with tech support since everything works, which makes me happy.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Githin George - PeerSpot reviewer
Assistant Manager at Ingram Micro
MSP
There is no hard limit on logs or size restrictions.
Pros and Cons
  • "The most valuable FortiGate Cloud feature is logging. It's there seven days a week, and there is no hard limit on logs or size restrictions. This much capacity will show up for that seven days. FortiGate Cloud offers many other valuable features like Fortinet Secure Gateway, SASE, and the Fortinet Security Fabric."
  • "GUI access could be improved. It should be simpler to access everything from the portal. Once we log in to the portal, we should be able to access all the Fortinet Cloud options."

What is our primary use case?

We have FortiGate Cloud deployed on all three major cloud providers: AWS, Google Cloud, and Azure. The configuration varies from case to case. Azure is different from Google Cloud, which is entirely different from AWS. We have the documentation needed to deploy it on AWS, GCP, or Azure. We also have all the documents to use it on KBR for Fortinet. I don't use the latest version because updates typically have bugs. If it's on version 7.4, I prefer to use 6.4 or something like that.

What is most valuable?

The most valuable FortiGate Cloud feature is logging. It's there seven days a week, and there is no hard limit on logs or size restrictions. This much capacity will show up for that seven days. FortiGate Cloud offers many other valuable features like Fortinet Secure Gateway, SASE, and the Fortinet Security Fabric. 

Fortinet Security Fabric combines so many Fortinet products, allowing you to monitor them from a single vendor. Fortinet Security Fabric, the log features, and FortiGuard integration are all useful features. Fortinet Cloud also offers data integration with private and public clouds. The configuration isn't too complicated, either. It's pretty manageable and easy to understand. 

What needs improvement?

GUI access could be improved. It should be simpler to access everything from the portal. Once we log in to the portal, we should be able to access all the Fortinet Cloud options. Onboarding and activating customers in FortiGate Cloud is also tricky. They will come to us asking for help and telling us they can't find the activation.

Maybe Fortinet could add something like a wizard that provides step-by-step guidance about what to do next. If I am using this solution for the first time, so I do not know where to click. There should be built-in guided instructions inside the portal itself.

For how long have I used the solution?

I have been using FortiGate Cloud for around two years.

What do I think about the stability of the solution?

Fortinet Cloud is stable. The product has some, but it's generally a stable solution. 

What do I think about the scalability of the solution?

FortiGate Cloud is easy to scale because it's well integrated with public cloud providers. You can easily bridge if you use a private cloud. The licensing is also scalable. 

How are customer service and support?

I rate Fortinet support seven out of 10. Sometimes it takes a while to get a response. Maybe it's because they have such a large customer base. Customers need an immediate response or feedback, and that doesn't always happen. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup isn't too complex. We require some credentials from the cloud. It takes three or four engineers to do a PoC unless we're doing something critical where we need L2 engineers. 

We do not do anything in production. In a PoC, we initially focus on a specific area for the customer. You can take 50 or a few hundred people in a segment, and we will address those credentials before deploying at a high level in the next phase. They will do a POC or a test for a particular use case and then go through the same process at a higher level to deploy the solution in production.

What was our ROI?

It offers return on investment because the customers have the liberty to move to the cloud through a gateway,

What's my experience with pricing, setup cost, and licensing?

I don't know the precise details about the licensing cost, but Fortinet is cheaper than most other products in the space. 

What other advice do I have?

I rate FortiGate Cloud eight out of 10. I would recommend it depending on your company's requirements. Every organization has a standard for products and budgetary constraints. It might be a better solution for one particular segment than others. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. Account Manager at a tech services company with 201-500 employees
Real User
Robust product that is easy to deploy and easy to manage
Pros and Cons
  • "The solution is scalable because they have models that allow it to be right sized."
  • "They're still trying to digest that Meru acquisition and need a plan."

What is our primary use case?

Most of the use cases for the solution are as point products for remote sites coming back to a central hub where the gateways control the flow back into the outward sites, kind of a spoke and hub thing. There are multiple sites that are large enough to support small offshoots, and then it comes back. So you might think of it as four or five small data centers coming into two or three big data centers.

How has it helped my organization?

An example of how the solution has improved the organization for my client was when they had a mixed environment previously where they had Cisco and COBOL; it was ancient. What they were able to do is standardize for our product, which made their teams more efficient. When you're leveraging a fairly small backend support system, having the ability to have a robust, remote management capability and update capability, and the ability to spare and put another one in pretty quickly, those things are really important and to standardize on it. So that's what they've done. They use the old Meru wireless access points, which plug into Fortinet up until just recently.

What is most valuable?

It's a pretty robust product. Features we've found most valuable are that it's easy to manage with the management interface, it's really simple and quick. When you've got a lot of them deployed, it's a big deal. The user experience is pretty good. The efficiency and the workflow type of arrangements you can set up where you can monitor and manage remotely, and then push out updates and that kind of thing, is a big deal to my clients. Most of them are self-managed, meaning that we don't manage the solution for them. They've got their own reasons for liking it, but when I talk to them, those are the two big ones. They're easy to manage, they're easy to deploy, they rarely break.

What needs improvement?

The area of the solution that needs the most improvement, the biggest problem, is they're still trying to digest that Meru acquisition. They're starting to sundown products that have been, at least in my clients, have been pretty established. It's causing some disconnect between where their business is going, and how that vision is being imparted to the people. And there's really no plan for replacement other than rip and replace. They could improve by going to either the resellers or the client, and say, "Hey, these things have to go away because they're not going to be part of our future plans. This is how we're going to help you do it." Then show them how to do it.

For how long have I used the solution?

I've been working with the solution for fifteen years.

What do I think about the stability of the solution?

The solution is very stable. Other than changes being driven by the acquisition, very stable.

What do I think about the scalability of the solution?

The solution is scalable because they have models that they do to allow it to be right-sized. They've got plenty of models, and the really, really big arm has capabilities up to 400GB, I think. It certainly could handle any client that you see, from small to enterprise.

I have clients that range from 50 users up to 16,000 on this product.

How are customer service and support?

The technical support has been pretty good. Considering COVID and all the dispersal of support resources; I deal with that with all of my partners. They're probably in the top 10%. They've kept it pretty consistent.

How was the initial setup?

The initial setup is largely simple. The time it takes depends on the size of the site. The way we standardized the process for ordering is that we order the same things for every site. Same thing for every size site, and I think we have four that we typically use plus the big hospitals. Basically, there are five levels, and we order the level that's appropriate. We order any wireless that's appropriate, and then we have a standardized set up for that, for the three wireless types of service that serve our clients. Then, because they have one that's dedicated, one that's dedicated but not managed, and then one that's dirty and everybody can get onto it, because they're a hospital, and they need access. The management for the actual individual firewalls is set, and we basically copy that into each one, as we take it out. So it has a consistent setup at every single site.

What about the implementation team?

For the deployment to our large clients, there are usually at least a half dozen people that do this. When you've got 16,000, you've got probably a hundred, I think there are 167 sites. So you've got to have a team of a half dozen and up. And then, in the smaller and medium clients, one person can manage this.

What was our ROI?

With regards to return on investment, the qualitative assessment goes back to all of them have noticed that they're more efficient, and they are able to maintain their network security posture more easily and at a lower cost. Now, internally, those are sunk costs when you've got a team of five or six people that are doing everything across a network, or a staff of a hundred, whatever it is. What it does is it frees them up to do something else. So there may not be an ROI that they specifically calculated for Fortinet, but what they do is they sit down and go, "Hey, since we've deployed these because they're so easy to manage, I have time to do something else."

What's my experience with pricing, setup cost, and licensing?

When it comes to licensing, everybody's trying to drive that recurring monthly revenue number, and we're seeing it. The costs are reasonable, and that's the real thing that most customers are looking at. Am I getting value for that dollar; not what the dollar is, but am I getting good value for it?

Which other solutions did I evaluate?

When considering a solution, clients look at the usual suspects. Cisco is probably the number one, although WatchGuard in this space is very, very popular. And so is Sophos in the small to medium, because they also have gone to an integrated approach for endpoint and firewall management. So there are some similarities there, but clients have chosen FortiGate Fortinet for the reason that they're comfortable mainly with the interface. It's easier than the other ones.

What other advice do I have?

The solution has started to move into things like security cameras, having an all-in-one point of security contact; they've got cameras and SD-WAN and next-generation firewalls. And they've got a large portfolio now, so we're seeing more people, especially in the small and medium-size move to something like this. In the bigger clients, what we see them doing is looking at mainly having the add-on of being able to manage the wireless through the same point of management.

My advice to customers considering FortiGate is to look at the breadth of the offering rather than a specific product. The breadth of the offering, meaning that you can do switching, you can do wireless, you can do the security cameras, you can do SD-WAN, you can do 5G. You can do it on-prem, you can do it in the cloud. There are lots of different options here that give you the flexibility to deliver a security posture you feel comfortable with across on-prem and cloud-based management. There's some AI in it now that's starting to give you some real meaningful data points on security, which are nice to have.

I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Fortinet FortiGate Cloud Report and get advice and tips from experienced pros sharing their opinions.