We are using the solution to be able to manage everything from the cloud.
Chief Operating Officer at a tech services company with 11-50 employees
Ability to manage everything from cloud but usability and setup improvement needed
Pros and Cons
- "The ability to manage everything from the cloud is going to be the most valuable by far with this solution."
- "Currently with the solution, if you want to manage more than one FortiGate you have to use a VM, and a VM can control up to 10."
How has it helped my organization?
What is most valuable?
The ability to manage everything from the cloud is going to be the most valuable by far with this solution.
What needs improvement?
Currently with the solution, if you want to manage more than one FortiGate you have to use a VM, and a VM can control up to 10. You need to have a license for each one and it is confusing. Other solutions like Meraki is much more seamless. Easier usability and improving their WebDewey would benefit also.
For how long have I used the solution?
I have been using the solution for a couple of months.
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Fortinet FortiGate Cloud
June 2025

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860,632 professionals have used our research since 2012.
How was the initial setup?
The overall setup was complex.
What about the implementation team?
It will take us six weeks to implement 20 sites.
What other advice do I have?
I rate Fortinet FortiGate Cloud a six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

CEO at a tech services company with 51-200 employees
Stable with good functionality and good pricing
Pros and Cons
- "The functionality of the solution is excellent."
- "The command-line interface could definitely be improved in future iterations. It's lacking right now."
What is our primary use case?
The solution is primarily used as a firewall. We use it as a next generation firewall, however, not SD-WAN, at least, not regularly.
What is most valuable?
The functionality of the solution is excellent.
The pricing is quite good. We find it to be reasonable. It's not too expensive.
What needs improvement?
The integration could be better on the solution. As it is now, there's definitely room for improvement.
The command-line interface could definitely be improved in future iterations. It's lacking right now.
For how long have I used the solution?
I've been using this solution for five years at this point. It's been a while.
What do I think about the stability of the solution?
We haven't heard of anyone having issues with the stability. It's good. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had any complaints about the scalability. If a company needs to expand it, they should be able to do so.
The companies that we deal with vary in size. We work with organizations that can be anywhere from 50 to 5,000 employees.
How was the initial setup?
The initial setup is not complex at all. I found it to be quite straightforward. We didn't have any issues with the implementation.
We have an internal team that handles the maintenance of Fortigate. We have 40 employees that deal with that aspect of the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite reasonable. It's not overly expensive.
What other advice do I have?
We're Fortigate service providers.
I'm not a technician and therefore I don't use the solution on a day to day basis.
That said, I would recommend it to other organizations. It's been reliable and works well for us.
On a scale from one to ten, I'd rate it at a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
Fortinet FortiGate Cloud
June 2025

Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.
Founder at a marketing services firm with 11-50 employees
Easy to learn and use, with good support, but the initial setup should be simplified
Pros and Cons
- "It's quite easy to use, and it's easy to find the necessary information from the web."
- "We need some integration or communication between the endpoint and the firewall."
What is our primary use case?
We use this solution for the basic protection of the on-premises network.
What is most valuable?
It's quite easy to use, and it's easy to find the necessary information from the web.
They have the means to learn how to use Fortinet.
What needs improvement?
The initial set up could be simplified.
When evaluating other solutions, I learned that Sophos for example is able to have the endpoint interact with the firewall. If something goes wrong or if the endpoint is not behaving as it should, it could isolate the endpoint. We need some integration or communication between the endpoint and the firewall.
I would also like to have a bundle available that would include things like EDR and endpoint.
For how long have I used the solution?
I have been using FortiGate Cloud for approximately three years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
We have not explored the scalability. We purchased what fits our user size and have not had to expand it yet.
We have approximately 20 users.
We plan to continue to use the Fortinet FortiGate Cloud.
How are customer service and technical support?
We are quite satisfied with technical support.
How was the initial setup?
Initially the set up is not that easy. At first, you are familiar with the product and then it has some difficulty in setting it up.
It requires a lot of research before you can finally make it work.
What about the implementation team?
We implemented this solution ourselves. We did not use a vendor team.
What's my experience with pricing, setup cost, and licensing?
There are costs in addition to the standard licensing fee. The license does not include many of the features that are necessary, which means that you have to pay extra for them.
Which other solutions did I evaluate?
I evaluated other products. We chose Fortinet because it was the preferred option.
What other advice do I have?
If you are new to Fortinet, do some research on how to configure it, either through documentation or watching videos.
Recently, I have learned that they have training available and offer certification material and testing on the web.
I would rate Fortinet FortiGate Cloud a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Director at ST
Easy to use with good support, but reporting needs improvement
Pros and Cons
- "The most valuable feature of this solution is the stability, it's actually tailored for that."
- "Reporting is an area that can be enhanced."
What is our primary use case?
We are resellers who provide this solution to customers who require a firewall.
How has it helped my organization?
Also, it covers all of security use cases that you might have as a firewall.
What is most valuable?
The most valuable feature of this solution is the stability, it's actually tailored for that.
It has many useful tools, such as managing wireless connections. If you have access points from the same vendor then you can manage them through FortiGate using the sandbox.
It's easy to use, it's straightforward, easy to configure, and to configure to your needs.
What needs improvement?
Reporting is an area that can be enhanced. It is not always beneficial, and you have to buy an additional license to get the type of reports that you're looking for.
There are often releases of the new firmware, which requires upgrades often. This is an inconvenience for customers as they have to have a maintenance window and turn off the internet until the upgrade is complete.
In the future, they could integrate with a third-party reporting tool such as Crystal Reports or Power BI, which might be beneficial, as it currently requires an additional license.
For how long have I used the solution?
I have been working with FortiGate Cloud since 2015.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
For the cloud, it is scalable because its nature. When it comes to the on-premises version, you are limited by your hardware.
With the Cloud, you can enhance or increase your cloud instance as your environment grows.
How are customer service and technical support?
Technical support is wonderful. They are one of the good companies that provide really good technical support.
How was the initial setup?
The initial setup is easy. Provided that you have your requirements clear, it is not complex. If you do not have clear requirements then it's like any other technology and it will be complex.
If you have your requirements ready and you what you want to achieve then it's straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing is mid-ranged, it's not very expensive but it's not the cheapest or most affordable in the market.
What other advice do I have?
When you have FortiGate, you subscribe to the FortiCloud in order to have certain intelligence.
This solution is good but there are many areas that need improvements.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Technical Lead at Nubewell
Easy to use, good load balancing, and offers the potential to scale
Pros and Cons
- "The solution is quite stable. I haven't had issues with it crashing on me. I don't recall running into any bugs or glitches. It's very reliable so far."
- "When it comes to technical support, the problem we have found is that if an issue comes, it takes a day to get everything resolved. It could be faster. They can be better at optimizing how they answer tickets in terms of response times. There must be ways to make the process more streamlined. It would make it easier for their clients."
What is most valuable?
The load balancing of the solution is excellent.
The QoS (Quality of Service) provided is very impressive.
What needs improvement?
When it comes to the overall product, I don't see places for improvement. It's excellent.
The cost of the solution is too high. It should be adjusted to be more affordable for companies. Right now, I feel like it's far too much.
For how long have I used the solution?
I've been using the solution for about a year at this point.
What do I think about the stability of the solution?
The solution is quite stable. I haven't had issues with it crashing on me. I don't recall running into any bugs or glitches. It's very reliable so far.
What do I think about the scalability of the solution?
The solution is scalable. We have 150 people on it right now in our company, but if we needed to expand it, I have no doubt it would be relatively easy. In fact, we're beginning to expand a little bit now and plan to increase usage in the future as well.
How are customer service and technical support?
When it comes to technical support, the problem we have found is that if an issue comes, it takes a day to get everything resolved. It could be faster. They can be better at optimizing how they answer tickets in terms of response times. There must be ways to make the process more streamlined. It would make it easier for their clients.
Which solution did I use previously and why did I switch?
We didn't previously use other options before we chose Fortigate Cloud. It was the first one we chose.
How was the initial setup?
The initial setup is straightforward. I don't find it to be complex at all.
Once we went through the documentation and all of the other items, it might have taken a day or so to set everything up and deploy the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive.
Which other solutions did I evaluate?
We had a look at Silver Peak and a few other products. However, we heard from the reviews and at other expos that FortiGate would be the right solution for what we required, so we chose to try them out instead.
What other advice do I have?
I'm a user of the solution; I don't have a relationship to Fortigate. I'm not a reseller or integrator.
I don't really have specific advice for other companies considering trying it, however, I think they would enjoy using the product. In terms of stability and ease of use, it's great. It's not complex at all. It's an approachable product.
I'd rate the solution eight out of ten. I'd give it a perfect ten out of ten if we could get more leverage in terms of automation and integration. We'd really like to leverage automation resources in the future.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Company Owner at BCMC
Easy to use and stable with good technical support
Pros and Cons
- "The solution is very easy to use."
- "There are European and US clouds and sometimes we mix them up. The solution should make determining the clouds more clear, or make one cloud instead of having separate ones."
What is our primary use case?
We primarily use the solution for configuration management and network management.
What is most valuable?
The solution is very easy to use.
The technical support is very good. You only need to have a good internet connection in order to use it.
What needs improvement?
When you login to Forticloud you get directed to the Global site, even if you are based in Europe and you have to switch manually to the European site which can be confusing when you are not familiar to Forticloud, especially in the beginning and when you want to setup your first device. This should be more like a question when you log in, are you based in the US or are you based in Europe?
Pretty straight forward
For how long have I used the solution?
I've been using the solution for four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is fairly scalable. You can add and remove products yourself. Right now we have four users on it. At this time, we don't plan to increase usage.
How are customer service and technical support?
Technical support is good if you ask the right questions. If you are specific, you'll be able to go straight through to the correct level of support.
Which solution did I use previously and why did I switch?
We did not previously use a different solution. We've been very satisfied with this service and don't plan to change.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
I handled the implementation myself.
What other advice do I have?
We use the solution fairly regularly, on a daily basis. We're partners and resellers of the solution.
I'd recommend the solution. It's very good.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SOC Operator at a tech services company with 11-50 employees
Suits the needs of the client, stable ,easy to manage and configure, but reporting needs improved
Pros and Cons
- "The most valuable features are management and integration."
- "I would like to see more reporting from the analysis improved in the future."
What is our primary use case?
Our primary use case is for small or medium-sized organizations that simplify their operations through connections in the cloud.
What is most valuable?
The most valuable features are management and integration.
What needs improvement?
I would like to see more reporting from the analysis improved in the future.
For how long have I used the solution?
I have been working with Fortinet FortiGate Cloud for the past six years.
What do I think about the stability of the solution?
We have not identified any stability issues up to this point.
What do I think about the scalability of the solution?
I think it is scalable for the small and medium companies that we work with.
How are customer service and support?
In Portugal, we have direct support from Fortinet FortiGate Cloud because we are well served here in terms of support from their team in Portugal. It is very good and we have a close relationship with them.
Which solution did I use previously and why did I switch?
We use Palo Alto and Prism Cloud as competitive solutions.
How was the initial setup?
The initial setup is straightforward and fast if you have the Fortinet FortiGate Cloud infrastructure.
What's my experience with pricing, setup cost, and licensing?
The price fits the needs of our clients and it is adjustable by Defender.
What other advice do I have?
I would recommend Fortinet FortiGate Cloud. If you have an infrastructure based on other vendors, you should also evaluate other solutions. I would rate Fortinet FortiGate Cloud a seven on a scale of one to ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Network Security Engineer at a tech company with 201-500 employees
Protection which makes IT life simpler and easier to manage
Pros and Cons
- "The template will save time from being wasted on load balancing."
- "Everything related to the graphical user interface should be improved."
What is our primary use case?
Mostly, we use the solution as a preemptive firewall for protection of most of the Active Directories, Azure, our main servers that we migrated and web application servers, those moved to the cloud.
The main purpose of this cloud solution is too greatly simplify IT life, as it does in every facet. It also make things easier to manage.
What needs improvement?
Everything related to the graphical user interface should be improved.
For how long have I used the solution?
We have been using and integrating Fortinet FortiGate Cloud for around two years.
How are customer service and technical support?
There is no need to improve technical support.
How was the initial setup?
When the template is used deployment takes less than two minutes. What is nice about the template is that it provides FortiGate with load balancer capabilities, with the input and output rules relating to it. This will save time from being wasted on load balancing. In contrast, Azure requires that a load balancer be created between two or three VMs. The template provides all of these features, meaning that there is no need to do anything extra. It will create everything by default. The Azure template, not so much.
What about the implementation team?
We are both users and integrators of the solution.
What's my experience with pricing, setup cost, and licensing?
As with us, our customers need not pay for a license. One brings one's own.
What other advice do I have?
I would absolutely recommend this solution to others.
I rate Fortinet FortiGate Cloud as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator

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