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Salah Sabouni - PeerSpot reviewer
Director at ST
Reseller
Aug 12, 2020
Easy to use with good support, but reporting needs improvement
Pros and Cons
  • "The most valuable feature of this solution is the stability, it's actually tailored for that."
  • "Reporting is an area that can be enhanced."

What is our primary use case?

We are resellers who provide this solution to customers who require a firewall.

How has it helped my organization?

Also, it covers all of security use cases that you might have as a firewall.

What is most valuable?

The most valuable feature of this solution is the stability, it's actually tailored for that. 

It has many useful tools, such as managing wireless connections. If you have access points from the same vendor then you can manage them through FortiGate using the sandbox.

It's easy to use, it's straightforward, easy to configure, and to configure to your needs.

What needs improvement?

Reporting is an area that can be enhanced. It is not always beneficial, and you have to buy an additional license to get the type of reports that you're looking for.

There are often releases of the new firmware, which requires upgrades often. This is an inconvenience for customers as they have to have a maintenance window and turn off the internet until the upgrade is complete.

In the future, they could integrate with a third-party reporting tool such as Crystal Reports or Power BI, which might be beneficial, as it currently requires an additional license.

Buyer's Guide
Fortinet FortiGate Cloud
March 2026
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.

For how long have I used the solution?

I have been working with FortiGate Cloud since 2015.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

For the cloud, it is scalable because its nature. When it comes to the on-premises version, you are limited by your hardware.

With the Cloud, you can enhance or increase your cloud instance as your environment grows.

How are customer service and support?

Technical support is wonderful. They are one of the good companies that provide really good technical support.

How was the initial setup?

The initial setup is easy. Provided that you have your requirements clear, it is not complex. If you do not have clear requirements then it's like any other technology and it will be complex.

If you have your requirements ready and you what you want to achieve then it's straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing is mid-ranged, it's not very expensive but it's not the cheapest or most affordable in the market.

What other advice do I have?

When you have FortiGate, you subscribe to the FortiCloud in order to have certain intelligence.

This solution is good but there are many areas that need improvements.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Technical Lead at Nubewell
Integrator
Jun 19, 2020
Easy to use, good load balancing, and offers the potential to scale
Pros and Cons
  • "The solution is quite stable. I haven't had issues with it crashing on me. I don't recall running into any bugs or glitches. It's very reliable so far."
  • "When it comes to technical support, the problem we have found is that if an issue comes, it takes a day to get everything resolved. It could be faster. They can be better at optimizing how they answer tickets in terms of response times. There must be ways to make the process more streamlined. It would make it easier for their clients."

What is most valuable?

The load balancing of the solution is excellent.

The QoS (Quality of Service) provided is very impressive.

What needs improvement?

When it comes to the overall product, I don't see places for improvement. It's excellent.

The cost of the solution is too high. It should be adjusted to be more affordable for companies. Right now, I feel like it's far too much.

For how long have I used the solution?

I've been using the solution for about a year at this point.

What do I think about the stability of the solution?

The solution is quite stable. I haven't had issues with it crashing on me. I don't recall running into any bugs or glitches. It's very reliable so far.

What do I think about the scalability of the solution?

The solution is scalable. We have 150 people on it right now in our company, but if we needed to expand it, I have no doubt it would be relatively easy. In fact, we're beginning to expand a little bit now and plan to increase usage in the future as well.

How are customer service and technical support?

When it comes to technical support, the problem we have found is that if an issue comes, it takes a day to get everything resolved. It could be faster. They can be better at optimizing how they answer tickets in terms of response times. There must be ways to make the process more streamlined. It would make it easier for their clients. 

Which solution did I use previously and why did I switch?

We didn't previously use other options before we chose Fortigate Cloud. It was the first one we chose.

How was the initial setup?

The initial setup is straightforward. I don't find it to be complex at all.

Once we went through the documentation and all of the other items, it might have taken a day or so to set everything up and deploy the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive.

Which other solutions did I evaluate?

We had a look at Silver Peak and a few other products. However, we heard from the reviews and at other expos that FortiGate would be the right solution for what we required, so we chose to try them out instead.

What other advice do I have?

I'm a user of the solution; I don't have a relationship to Fortigate. I'm not a reseller or integrator.

I don't really have specific advice for other companies considering trying it, however, I think they would enjoy using the product. In terms of stability and ease of use, it's great. It's not complex at all. It's an approachable product.

I'd rate the solution eight out of ten. I'd give it a perfect ten out of ten if we could get more leverage in terms of automation and integration. We'd really like to leverage automation resources in the future.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate Cloud
March 2026
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
Muhammad Fawad Khan - PeerSpot reviewer
Network and System Engineer at Logiciel Pvt Limited
Real User
Top 5
Aug 16, 2024
Stable product with an easy installation process
Pros and Cons
  • "The platform is scalable."
  • "When we fully utilize certain functions, the CPU and memory utilization can reach 100% or more, causing the system to become unresponsive during production hours."

What is our primary use case?

We use the product to manage our licensing, monitor our devices, and maintain our security posture.

What is most valuable?

The solution is easy to use with a convenient interface. We can install it and get it running within a few hours.

What needs improvement?

When we fully utilize certain functions, the CPU and memory utilization can reach 100% or more, causing the system to become unresponsive during production hours.

There could be a lighter and improved central management system to ensure reliability during peak usage.

For how long have I used the solution?

We have been working with Fortinet FortiGate Cloud for one year.

What do I think about the stability of the solution?

The platform is stable. 

What do I think about the scalability of the solution?

The platform is scalable. 

How was the initial setup?

The initial setup process was straightforward. The deployment took approximately one week.

What about the implementation team?

Our implementation strategy involved collecting information, analyzing it, connecting with users, and selecting the best security options for our organization. We then procured the firewall with the help of a vendor.

We have a maintenance license and maintain our security plans and the firewall in-house.

What's my experience with pricing, setup cost, and licensing?

We evaluated Sophos Firewall. In comparison, Fortinet FortiGate Cloud is easy to use. 

What other advice do I have?

We use an ecosystem of related products, including a management solution, which we have configured to manage multiple projects efficiently, enhancing our overall security posture.

I recommend Fortinet FortiGate Cloud to others and rate it an eight. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Security Engineer at Cmtinfo
Real User
Feb 19, 2024
Has a simple setup process, but the reporting capabilities need improvement
Pros and Cons
  • "Fortinet FortiGate Cloud has valuable firewall, SSL VPN, and web filtering features."
  • "The platform's reporting and analysis capabilities need improvement."

What is our primary use case?

We use the application for network security purposes.

What is most valuable?

Fortinet FortiGate Cloud has valuable firewall, SSL VPN, and web filtering features.

What needs improvement?

The platform's reporting and analysis capabilities need improvement.

For how long have I used the solution?

We have been using Fortinet FortiGate Cloud for 15 years.

What do I think about the stability of the solution?

I rate the platform's stability a five out of ten.

What do I think about the scalability of the solution?

I rate the platform's scalability a five out of ten.

How are customer service and support?

The technical support services are good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process is easy. It is already integrated into the cloud.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiGate Cloud is more inexpensive than other vendors.

Which other solutions did I evaluate?

Based on our evaluation, Palo Alto works better than Fortinet FortiGate Cloud, particularly due to its global presence with multiple points of presence (POPs).

What other advice do I have?

I don't recommend Fortinet FortiGate Cloud to others. They could improve reporting and analytics capabilities. I rate it a five out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nuno-Santos - PeerSpot reviewer
Cybersecurity Analyst at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Dec 4, 2022
Suits the needs of the client, stable ,easy to manage and configure, but reporting needs improved
Pros and Cons
  • "The most valuable features are management and integration."
  • "I would like to see more reporting from the analysis improved in the future."

What is our primary use case?

Our primary use case is for small or medium-sized organizations that simplify their operations through connections in the cloud.

What is most valuable?

The most valuable features are management and integration.

What needs improvement?

I would like to see more reporting from the analysis improved in the future.

For how long have I used the solution?

I have been working with Fortinet FortiGate Cloud for the past six years.

What do I think about the stability of the solution?

We have not identified any stability issues up to this point.

What do I think about the scalability of the solution?

I think it is scalable for the small and medium companies that we work with.

How are customer service and support?

In Portugal, we have direct support from Fortinet FortiGate Cloud because we are well served here in terms of support from their team in Portugal. It is very good and we have a close relationship with them.

Which solution did I use previously and why did I switch?

We use Palo Alto and Prism Cloud as competitive solutions.

How was the initial setup?

The initial setup is straightforward and fast if you have the Fortinet FortiGate Cloud infrastructure.

What's my experience with pricing, setup cost, and licensing?

The price fits the needs of our clients and it is adjustable by Defender.

What other advice do I have?

I would recommend Fortinet FortiGate Cloud. If you have an infrastructure based on other vendors, you should also evaluate other solutions. I would rate Fortinet FortiGate Cloud a seven on a scale of one to ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
reviewer1385268 - PeerSpot reviewer
Technical Lead at a comms service provider with 10,001+ employees
Real User
Jul 9, 2021
Flexible, secure, good technical support, and straightforward installation
Pros and Cons
  • "I have found the SD-WAN, flexibility, and security the most valuable features."
  • "Fortinet could improve FortiGate Cloud by providing better integration with third-party applications and features."

What is our primary use case?

We use this solution cloud-based platform to manage our networks.

How has it helped my organization?

Fortinet FortiGate Cloud has improved our organization's branches by providing overall better connectivity and security for all our networks.

What is most valuable?

I have found the SD-WAN, flexibility, and security the most valuable features.

What needs improvement?

Fortinet could improve FortiGate Cloud by providing better integration with third-party applications and features.

For how long have I used the solution?

I have been using this solution within the past 12 months.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We have approximately 10 people using the FortiGate cloud.

How are customer service and technical support?

The technical support is very good in my experience.

How was the initial setup?

The initial setup was easy. 

What about the implementation team?

We have a team of four people that does the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

When comparing this solution to others it is less expensive and there is an annual license required.

What other advice do I have?

There are different options available and it is important to choose a package that fits your use case. Overall this is a great solution.

I rate Fortinet FortiGate Cloud a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1602627 - PeerSpot reviewer
Network Security Engineer at a tech company with 201-500 employees
Real User
Jun 18, 2021
Protection which makes IT life simpler and easier to manage
Pros and Cons
  • "The template will save time from being wasted on load balancing."
  • "Everything related to the graphical user interface should be improved."

What is our primary use case?

Mostly, we use the solution as a preemptive firewall for protection of most of the Active Directories, Azure, our main servers that we migrated and web application servers, those moved to the cloud. 

The main purpose of this cloud solution is too greatly simplify IT life, as it does in every facet. It also make things easier to manage. 

What needs improvement?

Everything related to the graphical user interface should be improved. 

For how long have I used the solution?

We have been using and integrating Fortinet FortiGate Cloud for around two years. 

How are customer service and technical support?

There is no need to improve technical support. 

How was the initial setup?

When the template is used deployment takes less than two minutes. What is nice about the template is that it provides FortiGate with load balancer capabilities, with the input and output rules relating to it. This will save time from being wasted on load balancing. In contrast, Azure requires that a load balancer be created between two or three VMs. The template provides all of these features, meaning that there is no need to do anything extra. It will create everything by default. The Azure template, not so much. 

What about the implementation team?

We are both users and integrators of the solution. 

What's my experience with pricing, setup cost, and licensing?

As with us, our customers need not pay for a license. One brings one's own. 

What other advice do I have?

I would absolutely recommend this solution to others.

I rate Fortinet FortiGate Cloud as an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1547310 - PeerSpot reviewer
Technical support Individual Contributor with 1-10 employees
Real User
May 13, 2021
Centralized administration, all network visibility, and reliable
Pros and Cons
  • "I have found centralized administration, cloud UI, and visibility and security on all networks valuable features."

    What is most valuable?

    I have found centralized administration, cloud UI, and visibility and security on all networks valuable features.

    What do I think about the stability of the solution?

    The solution has been stable.

    What do I think about the scalability of the solution?

    We have approximately 10 clients using this solution.

    How are customer service and technical support?

    The customer support is very good.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is high compare to competitors.

    What other advice do I have?

    I rate Fortinet FortiGate Cloud a ten out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Fortinet FortiGate Cloud Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2026
    Buyer's Guide
    Download our free Fortinet FortiGate Cloud Report and get advice and tips from experienced pros sharing their opinions.