We use FortiGate Cloud for security and device management.
I.T Engineer at Goldsgym
Enhanced bandwidth monitoring and live configuration with room for better stability
Pros and Cons
- "The solution is beneficial for managing bandwidth and live configuration."
- "In terms of stability, it could be improved."
What is our primary use case?
How has it helped my organization?
FortiGate Cloud is advantageous to monitor bandwidth and manage traffic. It allows us to call internally to corporate branches and remote locations.
What is most valuable?
The solution is beneficial for managing bandwidth and live configuration.
What needs improvement?
In terms of stability, it could be improved.
Buyer's Guide
Fortinet FortiGate Cloud
March 2026
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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For how long have I used the solution?
I have used FortiGate Cloud for one or two years.
What do I think about the stability of the solution?
The stability is not so high; it could be improved.
What do I think about the scalability of the solution?
The scalability is rated seven out of ten.
How are customer service and support?
Technical support from Fortinet is rated seven or more out of ten.
Which solution did I use previously and why did I switch?
Previously, I worked with multiple devices from vendors like D-Link and Cisco. Fortinet was chosen for its ease of access from remote locations.
How was the initial setup?
Installation took about one and a half hours.
What about the implementation team?
The vendor does the maintenance automatically.
What was our ROI?
There is no cost reduction benefit observed.
What's my experience with pricing, setup cost, and licensing?
The pricing is rated six or seven. It is not the cheapest.
Which other solutions did I evaluate?
I used D Link and Cisco solutions before Fortinet.
What other advice do I have?
I recommend FortiGate Cloud to other users.
I'd rate the solution seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
General Manager - Head of IT and Security at Centratama Group
Provides efficient IDPS features and has a straightforward setup process
Pros and Cons
- "It is a solid solution for business environments. Investing in this technology can yield significant cost and security enhancements."
- "Improving the platform's intuitiveness and consolidating functionalities, such as reporting and firewall features, could enhance user experience and reduce the need for multiple product purchases."
What is our primary use case?
We utilize FortiGate Cloud for our cloud protection and extend its usage for our on-premises protection needs.
What is most valuable?
The product's Intrusion Detection and Prevention System (IDPS) feature is helpful. It provides valuable visibility into any improvements needed regarding message origins and types, ensuring a secure environment, especially concerning our billing address.
What needs improvement?
Improving the platform's intuitiveness and consolidating functionalities, such as reporting and firewall features, could enhance user experience and reduce the need for multiple product purchases.
For how long have I used the solution?
I've been using FortiGate Cloud for almost a year.
Which solution did I use previously and why did I switch?
I have experience with other products, including Barracuda, but found Fortinet's offerings advantageous.
How was the initial setup?
The initial setup has been relatively straightforward. Deployment takes a reasonable amount of time, approximately around four months.
I rate the process an eight out of ten.
What about the implementation team?
We partnered with our implementation partner, who helped with the setup and configurations based on our requirements, ensuring effective protection and traffic management.
What was our ROI?
As for incident response times, while there have been delays due to previous project commitments, the support to expand our capabilities has been valuable.
What's my experience with pricing, setup cost, and licensing?
The product cost varies based on company budgets, but for us, it's reasonably priced considering the value it provides.
What other advice do I have?
Partnering with managed services provides insights into traffic spikes and allows proactive measures. FortiGate Cloud analyzes this data to determine the necessity of action, ensuring data reliability.
While our use of AI implementation has been limited, we aim to explore its capabilities further to enhance our cybersecurity measures.
It is a solid solution for business environments. Investing in this technology can yield significant cost and security enhancements.
FortiGate Cloud is nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiGate Cloud
March 2026
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
Solution architect at NETS International
A mature solution with easy user interface
Pros and Cons
- "The tool is a mature product, ahead of brands like Sophos, though not quite at the Palo Alto or Checkpoint level. I'd rate it nine out of ten for being cost-effective and offering features similar to high-end options."
- "For improvement, I'd like to see basic endpoint security management integrated into the firewall with just a license addition."
What is our primary use case?
We use the solution for network security.
What is most valuable?
The tool is a mature product, ahead of brands like Sophos, though not quite at the Palo Alto or Checkpoint level. I'd rate it nine out of ten for being cost-effective and offering features similar to high-end options.
The most valuable feature is its user-friendly interface - even those unfamiliar with firewalls can easily manage it. Policy control and configuration are straightforward. Its main benefits are easy deployment, user satisfaction, clear security, and intuitive policy configuration without referencing external documents.
What needs improvement?
For improvement, I'd like to see basic endpoint security management integrated into the firewall with just a license addition.
For how long have I used the solution?
I have been using the product for six to seven years.
What do I think about the stability of the solution?
The tool's stability depends on proper configuration. Vulnerabilities often stem from improper setup rather than the product itself.
What do I think about the scalability of the solution?
The product is scalable and works well even for customers with more than defined users.
How are customer service and support?
The support level isn't as strong as some other brands.
How was the initial setup?
Setup is quick, taking only about half an hour for basic configurations. The deployment process involves consoling the firewall, accessing the GUI through a port, and configuring policies based on user needs. More complex setups take longer.
What other advice do I have?
I advise new users to keep using it, get trained, explore best practices, and stay in touch with technical experts. Like other brands, Fortinet FortiGate follows the SASE solution. I rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Network Engineer at Association of Village Council Presidents
Ensures streamlined management and scalability, though it lacks some advanced features like CLI access
Pros and Cons
- "The VPN features are the most valuable."
- "However, the absence of certain features like CLI is a drawback."
What is our primary use case?
We primarily use it for management purposes, especially for overseeing over fifty off-site locations. Its main function involves managing analyzers and other aspects of our network infrastructure.
How has it helped my organization?
Using the cloud interface for management is much simpler for us compared to individually connecting to each device using a GUI interface. With the cloud, managing servers is significantly more efficient.
Implementing FortiGate Cloud has simplified and enhanced specific scenarios within our organization. For instance, since many of our remote sites share similar configurations, we group them. This allows us to make changes on a single platform and distribute them uniformly across all devices, rather than applying individual policies to each device separately.
The centralized management and porting capabilities of FortiGate Cloud have significantly impacted our workflow by simplifying tasks. With FortiGate Cloud, there's no need to memorize the IP addresses of each firewall device. Instead, you can manage every firewall efficiently through the platform. It has proven to be highly effective for us. We now invest fewer man-hours in device management, enabling us to enhance productivity and efficiency in our work.
FortiGate Cloud has notably enhanced our ability to respond to security threats. For instance, when one device experienced connectivity issues to the Internet, we swiftly resolved the issue thanks to it. It allows us to monitor the addresses and all of the connected users effectively.
What is most valuable?
The VPN features are the most valuable. It offers enhanced security compared to our previous setup.
What needs improvement?
Some of the features offered by Fortinet, such as the FortiAnalyzer, are considered more intuitive. However, these additional features often come at an extra cost for companies to utilize. It would be advantageous if it were more cost-effective.
For how long have I used the solution?
I have been working with it for approximately six months.
What do I think about the stability of the solution?
I am satisfied with the stability provided, I would rate it nine out of ten.
What do I think about the scalability of the solution?
I would rate its scalability capabilities seven out of ten. We have around a hundred remote workers spread across various cities, with approximately sixty-eight remote firewalls in use. We plan to deploy VoIP in the future and aim to leverage more VoIP capabilities for our remote operations.
How are customer service and support?
So far, I've had no issues with the tech support team I've worked with previously, so I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We transitioned from using WatchGuard to Fortinet because we required the advanced capabilities of the NexGen firewalls. When comparing the two, I find WatchGuard to be more straightforward due to its traditional approach, while FortiGate offers advanced security features with its NexGen firewall. In terms of scalability, I would rate FortiGate a six compared to WatchGuard's four.
How was the initial setup?
Initially, I would rate the initial setup around a four out of ten. However, as we've become more familiar with the platform, I would now rate it closer to an eight out of ten. There was just a slight learning curve at the beginning.
What about the implementation team?
The deployment took a couple of months, and the entire process was handled in-house. We managed it independently with a team of about five staff members, handling tasks like imaging, installation, and applying new devices to the firewall software. Maintenance duties are now carried out by two network engineers.
What's my experience with pricing, setup cost, and licensing?
The price was more affordable compared to other models and brands we considered. I would rate it seven out of ten.
Which other solutions did I evaluate?
We also considered other firewall options, such as Palo Alto and Sophos.
What other advice do I have?
Scalability, ease of use, and management simplicity are the most advantageous aspects compared to other solutions we have. However, the absence of certain features like CLI is a drawback. Overall, I would rate it a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a tech services company with 1-10 employees
Easy to manage different firewalls in different branches from one place
Pros and Cons
- "Fortinet FortiGate Cloud makes it easy to manage different firewalls in different branches or locations from one place."
- "The technical support team does not have enough technicians."
What is most valuable?
Fortinet FortiGate Cloud makes it easy to manage different firewalls in different branches or locations from one place. Since it's a central management system, it's easier to troubleshoot and access. We don't need on-premise access; we can just do it from the cloud, which is a good thing. The solution's SD-WAN capabilities enhance our network performance by making it easier to configure, which is also good.
What needs improvement?
The technical support team does not have enough technicians. Sometimes, the FortiAP causes a lot of problems with the Wi-Fi.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
Once we configure the devices, the solution is stable.
I rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
The solution provides good scalability.
I rate the solution's scalability a seven out of ten.
How are customer service and support?
Contacting the support team is very time-consuming. The technical support team does not have enough technicians. I once did not get a technician even after being in queue for a couple of hours. Waiting in the queue for a technician is too time-consuming when the business is down.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have also used Cisco. Some competitor tools are very expensive.
How was the initial setup?
The solution's initial support is easy.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is good compared to that of Cisco and Meraki devices.
What other advice do I have?
I would recommend the solution to other users.
Overall, I rate the solution an eight or nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Manager at ITX360 (Pvt) Ltd
Simplifies data management process and has good technical support services
Pros and Cons
- "The product's valuable features include network management and switching devices from anywhere."
- "The platform's analytics and reporting components could be improved."
What is our primary use case?
My primary use case for this solution is to manage files and analyze reports for a few customers who require these capabilities. We are utilizing the public cloud environment.
How has it helped my organization?
The solution has simplified data management and administrative tasks, reducing the need for local servers and making it easier to use. This has significantly improved our operational efficiency.
What is most valuable?
The product's valuable features include network management and switching devices from anywhere. Additionally, the reporting and analytics parts are very useful for our needs.
What needs improvement?
The platform's analytics and reporting components could be improved. We seek more detailed reports and analytics to serve our business requirements.
Additionally, integration with NetFlow Cloud would be beneficial, eliminating the need for separate licensing.
For how long have I used the solution?
I have used Fortinet FortiGate Cloud for about five to six years.
What do I think about the stability of the solution?
I rate the product stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the platform's scalability of this solution an eight out of ten.
How are customer service and support?
The technical support services are good in terms of quality and response time.
How was the initial setup?
The initial setup was straightforward, taking only a few hours.
What about the implementation team?
The implementation was done in-house.
What's my experience with pricing, setup cost, and licensing?
I rate the product pricing as seven out of ten.
What other advice do I have?
Overall, this solution is very effective for medium-sized companies. It offers valuable features and enhances operational efficiency.
I rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Assistant Manager at Ingram Micro
There is no hard limit on logs or size restrictions.
Pros and Cons
- "The most valuable FortiGate Cloud feature is logging. It's there seven days a week, and there is no hard limit on logs or size restrictions. This much capacity will show up for that seven days. FortiGate Cloud offers many other valuable features like Fortinet Secure Gateway, SASE, and the Fortinet Security Fabric."
- "GUI access could be improved. It should be simpler to access everything from the portal. Once we log in to the portal, we should be able to access all the Fortinet Cloud options."
What is our primary use case?
We have FortiGate Cloud deployed on all three major cloud providers: AWS, Google Cloud, and Azure. The configuration varies from case to case. Azure is different from Google Cloud, which is entirely different from AWS. We have the documentation needed to deploy it on AWS, GCP, or Azure. We also have all the documents to use it on KBR for Fortinet. I don't use the latest version because updates typically have bugs. If it's on version 7.4, I prefer to use 6.4 or something like that.
What is most valuable?
The most valuable FortiGate Cloud feature is logging. It's there seven days a week, and there is no hard limit on logs or size restrictions. This much capacity will show up for that seven days. FortiGate Cloud offers many other valuable features like Fortinet Secure Gateway, SASE, and the Fortinet Security Fabric.
Fortinet Security Fabric combines so many Fortinet products, allowing you to monitor them from a single vendor. Fortinet Security Fabric, the log features, and FortiGuard integration are all useful features. Fortinet Cloud also offers data integration with private and public clouds. The configuration isn't too complicated, either. It's pretty manageable and easy to understand.
What needs improvement?
GUI access could be improved. It should be simpler to access everything from the portal. Once we log in to the portal, we should be able to access all the Fortinet Cloud options. Onboarding and activating customers in FortiGate Cloud is also tricky. They will come to us asking for help and telling us they can't find the activation.
Maybe Fortinet could add something like a wizard that provides step-by-step guidance about what to do next. If I am using this solution for the first time, so I do not know where to click. There should be built-in guided instructions inside the portal itself.
For how long have I used the solution?
I have been using FortiGate Cloud for around two years.
What do I think about the stability of the solution?
Fortinet Cloud is stable. The product has some, but it's generally a stable solution.
What do I think about the scalability of the solution?
FortiGate Cloud is easy to scale because it's well integrated with public cloud providers. You can easily bridge if you use a private cloud. The licensing is also scalable.
How are customer service and support?
I rate Fortinet support seven out of 10. Sometimes it takes a while to get a response. Maybe it's because they have such a large customer base. Customers need an immediate response or feedback, and that doesn't always happen.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup isn't too complex. We require some credentials from the cloud. It takes three or four engineers to do a PoC unless we're doing something critical where we need L2 engineers.
We do not do anything in production. In a PoC, we initially focus on a specific area for the customer. You can take 50 or a few hundred people in a segment, and we will address those credentials before deploying at a high level in the next phase. They will do a POC or a test for a particular use case and then go through the same process at a higher level to deploy the solution in production.
What was our ROI?
It offers return on investment because the customers have the liberty to move to the cloud through a gateway,
What's my experience with pricing, setup cost, and licensing?
I don't know the precise details about the licensing cost, but Fortinet is cheaper than most other products in the space.
What other advice do I have?
I rate FortiGate Cloud eight out of 10. I would recommend it depending on your company's requirements. Every organization has a standard for products and budgetary constraints. It might be a better solution for one particular segment than others.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Broadband Tech Expert at New Sky Internet Limited
Used for network security and Edge Firewalls
Pros and Cons
- "The most valuable features of the solution are the UTP feature, IPS antivirus, and web filtering."
- "If more products convert their configuration to Fortinet configuration, it will be easy for migration."
What is our primary use case?
Our customers use Fortinet FortiGate Cloud for network security and Edge Firewalls.
What is most valuable?
The most valuable features of the solution are the UTP feature, IPS antivirus, and web filtering.
What needs improvement?
If more products convert their configuration to Fortinet configuration, it will be easy for migration.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for two years.
What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
Our clients for Fortinet FortiGate Cloud are medium-sized businesses.
I rate the solution’s scalability a nine out of ten.
How was the initial setup?
The solution's initial setup is very easy.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup ten out of ten.
What about the implementation team?
The solution can be deployed very fast in one day.
What was our ROI?
Fortinet FortiGate Cloud has improved our clients' cost savings and efficiency. The solution is worth its cost.
What's my experience with pricing, setup cost, and licensing?
The solution is neither cheap nor expensive.
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.
What other advice do I have?
The security policy in Fortinet FortiGate Cloud has notably enhanced network security. We will configure all the security features if they want direct access to the internal server. We will enable UTP features like file application scanning and SSL detection. Fortinet FortiGate Cloud is deployed in a public cloud because most clients use the virtual machine and the virtual firewall for protection.
Maybe more people would like to use it if AI can do more on the security front. I would recommend the solution to other people.
Overall, I rate Fortinet FortiGate Cloud a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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Updated: March 2026
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