Service and Support
GoToWebinar's customer service has mixed feedback. Some users report efficient service with answered queries, while others find technical support lacking, experiencing unhelpfulness and rigidity regarding issue timing. Email support is not available, opting instead for a question board, causing inconvenience for some. Despite these challenges, users appreciate the extensive online resources offered. Many resolve issues like missing transcripts internally, rarely needing external assistance, and have not contacted support for technical concerns.
Deployment
GoToWebinar's initial setup is noted for its simplicity and ease. It requires minimal time to deploy, allowing quick scheduling of webinars. Users appreciate the straightforward process, with options ranging from online training to self-guided learning for feature mastery. Some users faced challenges, particularly with communication and technical aspects, but those with a capable team found it manageable. Access to live support is noted, though some may be unaware of it.
Scalability
GoToWebinar scales effectively, supporting up to thousands of attendees without performance issues. Unlike Zoom, screen sharing is limited to organizers, preventing multiple simultaneous shares. Users have not widely expanded beyond typical usage levels due to operational needs. Nevertheless, for those requiring expansion, upgrading the license is necessary. Regular usage without scaling requirements is common, ensuring a reliable experience for hundreds of participants with minimal lag.
Stability
Users express that GoToWebinar exhibits strong stability with notable improvements in sound quality over the years. Initially, users encountered sound issues, but these have resolved, enhancing the audio experience. Some experience challenges due to internet speeds, which can affect stability. However, many confirm having no significant stability concerns, emphasizing its reliability in recent years.
