3CX Live Chat vs GoToWebinar comparison

Why PeerSpot?

3CX and GoTo are both solutions in the Virtual Meetings category. 3CX is ranked #6 with an average rating of 8.0, while GoTo is ranked #16. 3CX holds a 3.2% mindshare in VM, compared to GoTo’s 1.9% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

3CX Live Chat

Read 56 3CX Live Chat reviews

5,953 Views
2,500 Comparison Views

91% willing to recommend

GoToWebinar

Read 8 GoToWebinar reviews

1,322 Views
1,296 Comparison Views

100% willing to recommend

3CX Live Chat

GoToWebinar

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and GoToWebinar are communication tools, with 3CX Live Chat enhancing website interactions and GoToWebinar focusing on online webinars. 3CX Live Chat is advantageous in cost-effectiveness, while GoToWebinar is noted for its robust features, fitting for businesses seeking extensive functionality.

Features: 3CX Live Chat provides live chat, video calls, and the ability to communicate directly from websites, promoting real-time customer interaction. GoToWebinar offers advanced webinar hosting tools, such as customizable event templates, polling, and analytics, focusing on a comprehensive webinar experience.

Room for Improvement: 3CX Live Chat could benefit from enhanced reporting capabilities, broader CRM integrations, and an upgraded user interface for more intuitive navigation. GoToWebinar might improve by offering more flexible pricing tiers, increasing customization options for branding, and enhancing user accessibility in low bandwidth scenarios.

Ease of Deployment and Customer Service: 3CX Live Chat integrates easily with websites and is supported by effective customer service across multiple channels, emphasizing simplicity. GoToWebinar, with its extensive feature set, has a more complex deployment process but offers comprehensive support to facilitate setup and ongoing management.

Pricing and ROI: 3CX Live Chat offers a budget-friendly solution with significant ROI due to its affordable implementation and minimal upkeep costs. GoToWebinar requires a higher initial investment but justifies this through its extensive features which drive higher audience engagement and potential lead generation.

To learn more, read our detailed 3CX Live Chat vs. GoToWebinar Report (Updated: September 2026).

Buyer's Guide

3CX Live Chat vs. GoToWebinar

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

6th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

GoToWebinar

Ranking in Virtual Meetings

16th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.2%, up from 1.7% compared to the previous year. The mindshare of GoToWebinar is 1.9%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.2%
GoToWebinar	1.9%
Other	94.9%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

Read full review

RITA Conroy-Martin

Director of Marketing at a manufacturing company with 51-200 employees

Video library is a great tool and it enables good customization; feels a little antiquated and rusty

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it. It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The management interface is hands-down the easiest I've ever had to use."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"Our company has saved a lot of money from using 3CX Live Chat."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"3CX Live Chat works amazing and having a good connection will allow the best experience while using the solution."

"The solution is basically an online phone, it doesn't charge you anything, you can contact people easier than using normal applications, and it has powerful and secure connections."

"It makes the decision a no-brainer, you get so much more for your money with this solution."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

More 3CX Live Chat pros

"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."

"We use GoToWebinar to do live pitch webinars and sales webinars, we use it to create all of our courses as well, we do training courses and our business pretty much revolves around using this tool for most of what we do."

"GoToWebinar polls help me quickly gauge, upfront, the audience’s interest in topics and their current level of knowledge."

"The most valuable feature is scheduling, which is quite simple and you can schedule a regular session with multiple occurrences."

"Scalability is good as you can host webinars with hundreds of participants without any lagging."

"We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface."

"This solution is very reliable. It is easy to switch between audio and microphone when using headphones."

"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."

More GoToWebinar pros

Cons

"3CX has some other limitations. One of our teams totally stopped using 3CX because they couldn't use it to capture the recordings of the conversations they were having with the client and also sync images on HubSpot CRM."

"The support team can appear to be condescending."

"More granular management of call recording is needed."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"The reporting and dashboards of 3CX could be improved."

More 3CX Live Chat cons

"GoToWebinar would be improved with the inclusion of support for video endpoints."

"It's a little pricier than the others."

"The technical support is quite bad."

"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."

"The platform feels old and a little rusty, more could be invested into the look and feel of it."

"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."

"In comparison, I don't feel that GoToWebinar has the range of customization and it feels quite antiquated in comparison to Teams."

"The sharing of cameras is limited to meeting organizers."

Pricing and Cost Advice

"There is no add-on costing on the standard fees."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

More 3CX Live Chat pricing and cost advice

"It is a monthly subscription and the price is quite expensive if you're not paying annually."

"This is a free solution."

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Top Industries

By visitors reading reviews

Construction Company

19%

Financial Services Firm

13%

Outsourcing Company

11%

Comms Service Provider

Outsourcing Company

20%

Construction Company

13%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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Compared 16% of the time

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Compared 14% of the time

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Compared 9% of the time

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Compared 8% of the time

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Compared 7% of the time

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Product Reports

Buyer's Guide

Live Chat

September 2026

Download 3CX Live Chat product report

Buyer's Guide

GoToWebinar

September 2026

Download GoToWebinar product report

Also Known As

3CX PBX

No data available

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

GoToWebinar is a web conferencing tool that supports scheduling, recording, audience engagement, and reporting for webinars and training sessions.

Designed for hosting online meetings, GoToWebinar facilitates educational and training seminars with features like screen sharing and polls. It is recognized for its API integration and reliable performance, handling large audiences with ease. Users benefit from immediate access to recordings and simple registration processes, although some users find customization options limited and support lacking.

What are the key features of GoToWebinar?

Easy Scheduling: Offers recurring sessions and immediate availability of recordings.
Audience Engagement: Utilizes polls and quizzes to enhance interaction.
API Integration: Provides seamless connection to other tools.
Reliable Performance: Maintains clear audio even on low bandwidth.
Activity Reports: Extractable reports for analysis.
Browser-based Interface: Ensures a smooth experience with large audiences.

What benefits should users expect when evaluating GoToWebinar?

Enhanced Interaction: Features like drawing and polls boost engagement.
Efficient Communication: Supports both internal and external meetings.
Adaptability: Quickly adjusts to increased online activity.
User-friendly Environment: Customization and easy presenter switching.

In specific industries, GoToWebinar is widely used for hosting educational webinars and technical training sessions. Organizations integrate this tool for client and customer interactions, making it a preferred choice for companies adapting to remote operational needs during global shifts in digital communication.

GoTo

Sample Customers

Information Not Available

Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction

Buyer's Guide

3CX Live Chat vs. GoToWebinar

September 2026

Free Report: 3CX Live Chat vs. GoToWebinar

Find out what your peers are saying about 3CX Live Chat vs. GoToWebinar and other solutions. Updated: September 2026.

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