GoToWebinar Reviews

Enterprise users reported that GoToWebinar is considered expensive, particularly for those not eligible for older pricing schemes. Pricing varies based on participant numbers with three levels, but features remain consistent. Users emphasized the platform's ease of use and loyalty benefits, such as grandfathered pricing from long-term usage. The pricing is structured as a monthly subscription, with discounts available for annual payments, making cost considerations crucial for new subscribers.

• "This is a free solution."
• "It is a monthly subscription and the price is quite expensive if you're not paying annually."

Organizations primarily use GoToWebinar for online meetings, webinars, and training sessions. It facilitates internal and external communications, allowing presenters to connect with clients and new customers through educational and technical webinars and seminars. Users appreciate features such as screen sharing, drawing tools, and interactive polls and quizzes, which enhance engagement and understanding. Many were well-prepared for remote events due to their pre-pandemic familiarity with the platform, enabling a smooth transition to comprehensive virtual sessions.

GoToWebinar's customer service has mixed feedback. Some users report efficient service with answered queries, while others find technical support lacking, experiencing unhelpfulness and rigidity regarding issue timing. Email support is not available, opting instead for a question board, causing inconvenience for some. Despite these challenges, users appreciate the extensive online resources offered. Many resolve issues like missing transcripts internally, rarely needing external assistance, and have not contacted support for technical concerns.

GoToWebinar's initial setup is noted for its simplicity and ease. It requires minimal time to deploy, allowing quick scheduling of webinars. Users appreciate the straightforward process, with options ranging from online training to self-guided learning for feature mastery. Some users faced challenges, particularly with communication and technical aspects, but those with a capable team found it manageable. Access to live support is noted, though some may be unaware of it.

GoToWebinar scales effectively, supporting up to thousands of attendees without performance issues. Unlike Zoom, screen sharing is limited to organizers, preventing multiple simultaneous shares. Users have not widely expanded beyond typical usage levels due to operational needs. Nevertheless, for those requiring expansion, upgrading the license is necessary. Regular usage without scaling requirements is common, ensuring a reliable experience for hundreds of participants with minimal lag.

Users express that GoToWebinar exhibits strong stability with notable improvements in sound quality over the years. Initially, users encountered sound issues, but these have resolved, enhancing the audio experience. Some experience challenges due to internet speeds, which can affect stability. However, many confirm having no significant stability concerns, emphasizing its reliability in recent years.