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Prisma SD-WAN Reviews

Vendor: Palo Alto Networks
4.3 out of 5
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What is Prisma SD-WAN?

Simplify management, enable app-defined SD-WAN policies and deliver a secure, cloud-delivered branch today with the Industry’s first next-generation SD-WAN.

Get the Prisma SD-WAN Buyer's Guide and find out what your peers are saying about Prisma SD-WAN, Fortinet FortiGate, Prisma Access by Palo Alto Networks and more!
Prisma SD-WAN is the #4 ranked solution in SD-WAN tools, #5 ranked solution in top WAN Edge solutions, and #7 ranked solution in top Secure Access Service Edge (SASE) solutions. PeerSpot users give Prisma SD-WAN an average rating of 8.6 out of 10. Prisma SD-WAN is most commonly compared to Fortinet FortiGate: Prisma SD-WAN vs Fortinet FortiGate. Prisma SD-WAN is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 13% of all views.
Buyer's Guide
Prisma SD-WAN
September 2025
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Helped 868,759 peers since 2012

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Prisma SD-WAN mindshare

Product category:
Software Defined WAN (SD-WAN) Solutions
As of October 2025, the mindshare of Prisma SD-WAN in the Software Defined WAN (SD-WAN) Solutions category stands at 5.3%, up from 4.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Software Defined WAN (SD-WAN) Solutions Market Share Distribution
ProductMarket Share (%)
Prisma SD-WAN5.3%
Fortinet FortiGate18.3%
Cisco Catalyst SD-WAN14.6%
Other61.8%
Software Defined WAN (SD-WAN) Solutions

PeerResearch reports based on Prisma SD-WAN reviews

TypeTitleDate
CategorySoftware Defined WAN (SD-WAN) SolutionsOct 3, 2025Download
ProductReviews, tips, and advice from real usersOct 3, 2025Download
ComparisonPrisma SD-WAN vs Fortinet FortiGateOct 3, 2025Download
ComparisonPrisma SD-WAN vs Cisco Catalyst SD-WANOct 3, 2025Download
ComparisonPrisma SD-WAN vs VMware VeloCloud SD-WANOct 3, 2025Download
Suggested products
TitleRatingMindshareRecommending
Fortinet FortiGate4.218.3%92%574 interviewsAdd to research
Prisma Access by Palo Alto Networks4.2N/A92%64 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Prisma SD-WAN's valuable features include seamless VPN tunnel creation, zero-touch provisioning, easy integration with Palo Alto, dynamic routing with fast failover, comprehensive application visibility, and flexible traffic path selection. Users appreciate its centralized management, robust security, and cost efficiency. The AI ops feature enhances automation and compliance. Path selection based on Layer 7 attributes and traffic shaping optimizes application performance, while the cloud-based gateway provides global connectivity and monitoring.
  • "Centralized management improves network visibility because if I want to configure multiple branches and firewalls, it could be quite complicated, but when I have the centralized system, it's easier for users to access branches and manage all the firewalls in the branches."
  • "The biggest benefit for us is that we've seen a reduction in incidents."
  • "Overall, I would rate Prisma SD-WAN an eight out of ten."

Room for Improvement

Prisma SD-WAN faces challenges with event correlation, outdated documentation, and lack of robust training. There are issues with physical port reliability and integration with Zscaler, CloudGenix, and Palo Alto solutions. Troubleshooting requires deep technical engagement. High pricing is a concern. Users desire enhanced security features and alert systems. The absence of CLI and some cross-platform management capabilities affects accessibility. Improvements in support communication and scalability are needed to enhance user efficiency and experience.
  • "The setup isn't completely straightforward, but it's manageable when you have proper knowledge."
  • "It is widely known that Palo Alto is quite expensive. The licensing model is pretty expensive, which would be the only downside to Palo Alto, but regarding the features of the box, it does what it needs to do."
  • "The documentation tends to be outdated, often directing us to resources that are no longer accurate or available, and this is one of the reasons we are potentially looking at alternatives."

ROI

Switching to Prisma SD-WAN cuts costs by 50% and reduces outages. Users see strong ROI through enhanced network automation and security, meeting compliance requirements. The platform provides good scalability with increased uptime. Replacing legacy systems like MPLS with affordable broadband improves return potential. Cost savings are notable due to VPN elimination and using multiple broadband links. Voice prioritization enhances functionality, with an anticipated return within two years. Users appreciate its investment value and stability.

Pricing

Prisma SD-WAN pricing is typically high, reflecting its premium nature and advanced functionalities. Customers note that it is more expensive than competitors like Zscaler and Fortinet, rating its cost an eight out of ten. Despite its high cost, many find the subscription-based licensing model with annual fees justifiable for medium to large enterprises. Discounts are possible when bundled with other Palo Alto products. Pricing varies depending on deployment options and additional features required.
  • "Prisma SD-WAN is a pretty expensive solution."
  • "It is more expensive than Fortinet."
  • "On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

Popular Use Cases

Organizations utilize Prisma SD-WAN for seamless connectivity across remote locations, leveraging VPN tunnels via Internet links to replace costly MPLS lines. It supports zero-trust frameworks, enhances multi-cloud and remote worker access, and integrates with applications like Zscaler. By offering centralized management and robust network control, Prisma SD-WAN ensures efficient traffic routing, better latency handling, and improved application performance for businesses managing complex, distributed environments with diverse connectivity needs.

Service and Support

Prisma SD-WAN customer service is recognized for its well-organized support, provided through a centralized portal, and rated between 7 and 9.5 out of 10. Support effectiveness varies, with knowledgeable technicians available 80% of the time. Response times could be faster, sometimes taking a few hours, which may affect urgency resolution. Some report their initial engagement delayed. Customer support quality has slightly decreased since Palo Alto's takeover, with consistent, prompt responses sometimes being a concern.

Deployment

Experiences with Prisma SD-WAN's initial setup vary. Some find it straightforward and quick, while others see it as complex due to network policy requirements and integration challenges with existing systems. Many users appreciate the cloud-based configuration, zero downtime, and ease of deployment. Assistance from Palo Alto is often utilized, especially in larger, more complicated deployments. Transitioning from legacy systems can be challenging and requires thorough monitoring and configuration adjustments.

Scalability

Prisma SD-WAN effectively supports large, complex networks and is utilized globally, including in AWS data centers and numerous locations. Many entities find it straightforward to scale by configuring tunnels and leveraging cloud features. Prisma's high-end devices at data centers can handle hundreds of branches. Some mention cost considerations related to scalability. Challenges have been noted in documentation, impacting some experiences. Despite this, many rate its scalability highly, indicating satisfaction across various deployment sizes.

Stability

Prisma SD-WAN demonstrates significant stability improvements since its early years, with reduced glitches and dependable operation. Many users report high reliability, citing its strong performance and minimal downtime. According to user feedback, the system efficiently manages cloud-based management and transitions. Most issues relate to minor bugs, typically resolved with updates. User ratings frequently score Prisma SD-WAN stability between seven and ten out of ten, highlighting its robust and consistent performance.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Prisma SD-WAN Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business4
Midsize Enterprise6
Large Enterprise13
By reviewers
By visitors reading reviews
Company SizeCount
Small Business134
Midsize Enterprise69
Large Enterprise318
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
10%
Legal Firm
5%
Performing Arts
4%
Insurance Company
4%
Construction Company
4%
Comms Service Provider
4%
Retailer
4%
Healthcare Company
4%
Energy/Utilities Company
3%
Government
3%
Outsourcing Company
3%
Non Profit
3%
Educational Organization
3%
Media Company
3%
Pharma/Biotech Company
2%
Real Estate/Law Firm
2%
Hospitality Company
2%
University
2%
Logistics Company
2%
Recreational Facilities/Services Company
2%
Wholesaler/Distributor
2%
Transportation Company
1%
Aerospace/Defense Firm
1%
Consumer Goods Company
1%

Compare Prisma SD-WAN with alternative products

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Learn more about Prisma SD-WAN

Prisma SD-WAN was previously known as CloudGenix.

Prisma SD-WAN customers

Open Networking User Group, Columbia Sportswear Company, Coca Cola

Related questions

  • 315
What firewall to choose to support 500-1000 concurrent SSL VPN users?
  • 88
What SD-WAN security issues should I be aware of?
  • 20
What is the relation between the SD-WAN and 5G technologies?
  • 29
Features comparison of SD-WAN Venders: VMware, Cisco Viptela, Silverpeak, Fortinet
  • 8
When evaluating Software-Defined WAN, what aspect do you think is the most important to look for?
  • 54
What is the difference between point solutions (SD-WAN, NGFW, SWG, VPN) and SASE?
  • 335
What is the difference between 'SD-WAN Layer 2 and Layer 3 routing - general' vs Advanced one?
  • 16
What is your criteria to decide that your organization needs to purchase an SD-WAN solution?
  • 43
Looking for a piece of advice and tips on the deployment of VPN concentrators for SD-WAN tunnels?
  • 57
Is the network connection for an SD-WAN router the same as a network connection to a traditional router?

Product Categories

Product Categories
Software Defined WAN (SD-WAN) Solutions
WAN Edge
Secure Access Service Edge (SASE)

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Prisma SD-WAN Reviews Summary
Author infoRatingReview Summary
Presale Engineer at Westcon-Comstor4.0I use Prisma SD-WAN for managing multiple sites internationally, benefiting from its Layer 7 traffic processing and quick failure detection for efficient network management. While cost-effective, it could improve integration with other Palo Alto products and enhance security feature alignment.
Cybersecurity Analyst at a government with 201-500 employees2.5We use Prisma SD-WAN for connecting remote sites and staff, but the documentation is poor, affecting scalability and integration. We've reduced incidents but are considering Zscaler and FortiNet due to documentation and cost concerns.
Cybersecurity Consultant at a tech vendor with 10,001+ employees4.5We use Prisma SD-WAN for intersite access and cloud proxy, benefiting from its mature security platform, AWS-hosted backend, and integrated dashboard. Though limited to Palo Alto management, it replaced NetFoundry and Sophos, outperforming competitors in threat assessment.
At Messer Manager, Network & Communications (Americas) at a manufacturing company with 5,001-10,000 employees4.0We use Prisma SD-WAN for internet breakout and GlobalProtect remote access, enhancing efficiency by avoiding the need for all sites to trombone through our head office. However, AIOps was overwhelming, and application differentiation required frequent firewall rule updates.
Senior IT Consultant at a tech services company with 51-200 employees4.0I've used Prisma SD-WAN for over a year to connect multiple branches; it's stable, offers centralized management and traffic control, and has solid support, though pricing is high and setup needs technical knowledge to implement smoothly.
Owner4.5I use Prisma SD-WAN to connect 70 remote sites to our data centers, valuing its intelligent routing and strong security integration, though its high cost is a drawback; overall, it's reliable, scalable, and easy to deploy.
CTO at a engineering company with 1,001-5,000 employees4.5We use Prisma SD-WAN for connectivity across our offices, data centers, and cloud environment. I value the single pane of glass feature for its integrated view with Palo Alto firewalls. While it's somewhat expensive, I'm satisfied after switching from Citrix SD-WAN.
Senior Cyber Security Consultant at Compwyre4.5We use Palo Alto Prisma SD-WAN for secure, efficient branch connectivity with robust dynamic routing and traffic shaping. Though pricey, it replaced costly MPLS, offering excellent failover, monitoring, and ROI in two years, surpassing alternatives like Fortinet and Aruba.