Service and Support
Pure Storage FlashBlade's customer service and support experience varies. Many users find the technical support excellent, with fast, knowledgeable, and helpful responses. Some mention proactive monitoring and quick problem resolution. However, a few report longer resolution times, particularly dealing with level-one engineers. Communication and language challenges have been noted, and some express concerns about declining quality as the company grows. Pure Storage is often praised for its responsiveness compared to other tech companies.
Deployment
Pure Storage FlashBlade's initial setup is consistently described as straightforward and uncomplicated. Implementation is generally quick, taking anywhere from minutes to a few days. Some describe network configuration and maintenance as simple, with minimal resources needed. Deployment is often accompanied by Pure Storage support, ensuring a seamless transition. Organizations note ease in upgrading and maintaining the system, emphasizing effective support and green energy efficiency. Though some challenges exist, users express satisfaction with the overall deployment process.
Scalability
Pure Storage FlashBlade is highly scalable, with users praising its capacity to expand easily and effectively. It supports seamless growth, allowing for dynamic scaling and integration of additional storage components with minimal disruption. Although the process is smooth, some users noted areas for improvement, particularly in expansion speed. Many have successfully scaled their FlashBlade systems to accommodate increasing demands, rating its scalability positively and acknowledging its capability for large enterprises and various industries.
Stability
Pure Storage FlashBlade is highly reliable, with consistent performance and minimal downtime. Many users emphasize its rock-solid nature, rating it nine to ten out of ten. Zero outages and stable upgrades are frequently mentioned. Though generally trouble-free, one experienced recurring issues resolved with maintenance. FlashBlade’s stability impresses, handling large databases and supporting thousands of users without disruptions. Some downtime occurred during upgrades, yet devices quickly transitioned to ensure data safety.
