ServiceNow DevOps Reviews

Name: ServiceNow DevOps
Brand: ServiceNow
Rating: 3.9 (5 reviews)

Vendor: ServiceNow

3.9 out of 5

5 reviews
87% willing to recommend

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What is ServiceNow DevOps?

ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.

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ServiceNow DevOps is the #3 ranked solution in top Value Stream Management Software. PeerSpot users give ServiceNow DevOps an average rating of 7.8 out of 10. ServiceNow DevOps is most commonly compared to Jira Align: ServiceNow DevOps vs Jira Align.

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Featured ServiceNow DevOps reviews

Antonio Areses

Category Manager at Hewlett Packard Enterprise

There are two things I would improve in ServiceNow DevOps in the future. First, we are integrating it with AI solutions that we have. Secondly, in the multi-tenant environment, we are trying to do packages of services to be able to sell to customers directly only pieces of the services. We are not trying to integrate each time and communicate each time as we change the customer or have a new customer. We are trying to make a portfolio, try and buy, and then directly a buy environment implemented automatically and integrated with the customer. This is something that we are implementing now. More than a year ago since I worked with ServiceNow Discovery. ServiceNow DevOps is a good integration tool. The only thing is I have to spend time to do it, but that is my job.

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Dinesh Khanna

System Administrator at KGISL

Initially, I faced some difficulties with the product's initial setup phase. After handling the setup phase for other applications, I don't feel the need to take much time to handle the integration or implementation part attached to the solution. The solution is deployed on the public cloud services offered by Azure. The time needed to take care of the deployment phase of the solution depends on the project and the weightage of an application in an environment. It is important to see how long it takes to handle the deployment process stage by stage. During the product's testing part, it takes time since there is a need to take care of the integration part along with unit testing, functional testing, and performance testing before it is made available specifically for an environment after considering aspects from a security point of view. After the aforementioned aspects are taken care of, the product needs to go for business approvals and then through stages, including the QA stage, before reaching the final stage related to production and deployment. Our organization has more than 20 applications that we manage with the help of the solution, because of which most of the things are automated across the company, and only three or four people are sufficient to handle all the applications.

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Ermanuel Policarpio

Head of business transformation and digitalization at Apple

The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles. For example, if I need access for a REST API, they can indicate on a description that these roles are the ones that are for REST API. The reporting side could also be improved. The performance analytics side can be improved by lowering their price. From more of a business perspective, the pricing could be better because I have tried to sell the performance analytics side, but it's very expensive, so the company decided not to purchase it.

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ServiceNow DevOps mindshare

As of March 2026, the mindshare of ServiceNow DevOps in the Value Stream Management Software category stands at 9.1%, up from 3.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Value Stream Management Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow DevOps	9.1%
Jira Align	18.1%
Digital.ai Agility	9.4%
Other	63.4%

Value Stream Management Software

PeerResearch reports based on ServiceNow DevOps reviews

Type	Title	Date
Category	Value Stream Management Software	Mar 27, 2026	Download
Product	Reviews, tips, and advice from real users	Mar 27, 2026	Download
Comparison	ServiceNow DevOps vs Jira Align	Mar 27, 2026	Download
Comparison	ServiceNow DevOps vs CloudBees	Mar 27, 2026	Download

Valuable Features

"It is a very stable and reliable product."
"We use the solution for our entire internal idea simulator, with new feature functionality, ID, and product management development."
"It is a very capable and significant product that we utilize within the company, and it has absolutely improved the way our organization functions."

Room for Improvement

"From more of a business perspective, the pricing could be better because I have tried to sell the performance analytics side, but it's very expensive, so the company decided not to purchase it."
"Technical support is bad and this is an area which needs improvement. It's easier for me to figure out the solution by Googling and checking out certain forums."
"When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps."

Pricing

"Though it is an expensive solution, it is an affordable one, in my opinion."
"It's very expensive, so some organizations can't afford the additional license."
"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ServiceNow DevOps Buyer's Guide for additional reliable information.

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ServiceNow DevOps customers

Syntax, Bridgewater Bank, Capita

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Value Stream Management Software

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ServiceNow DevOps Reviews Summary
Author info	Rating	Review Summary
Category Manager at Hewlett Packard Enterprise	4.5	I've used ServiceNow DevOps for three years, finding it excellent for automating operational tasks and service mapping, achieving 33% cost reduction. Despite high costs, its quality is good; I'd improve multi-tenant integration and AI.
System Administrator at KGISL	4.0	My company integrates Azure DevOps with ServiceNow mainly for deployments and uses its CMDB feature extensively. We value its templates and API integration ease, seeing a good ROI. Documentation could be clearer, and we prefer ServiceNow over other solutions.
Head of business transformation and digitalization at Apple	4.0	I use ServiceNow for DevOps and ticketing. It's user-friendly with automated reporting, but admin roles need clearer descriptions and performance analytics is too expensive. I rate it 8/10, recommending it for smaller enterprises.
group head it at a tech services company with 1,001-5,000 employees	3.0	I use ServiceNow DevOps for product development, valuing its CACD integration. While it's user-friendly and scalable, my biggest concerns are its expensive pricing and poor technical support, which led me to rate it 6/8.
Technical Engineer (Retail Group) at a retailer with 10,001+ employees	4.0	I've used ServiceNow for years and find it excellent for ITIL, offering good stability and scalability. However, its performance is often poor, the UI is dated, and I believe it struggles as a DevOps tool.

Title	Rating	Mindshare	Recommending
Jira Align	4.0	18.1%	90%	43 interviews Add to research
Digital.ai Agility	4.3	9.4%	75%	6 interviews Add to research