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Sophos Email Reviews

Vendor: Sophos
4.1 out of 5
Badge Ranked 1
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What is Sophos Email?

Sophos Email is a comprehensive email security solution designed to protect organizations from advanced threats and data loss. It offers robust protection against malware, phishing attacks, and spam, ensuring that only legitimate emails reach users' inboxes. 

Get the Sophos Email Buyer's Guide and find out what your peers are saying about Sophos Email, Microsoft Defender for Office 365, Darktrace and more!
Sophos Email is the #1 ranked solution in top Office 365 Protection solutions and #10 ranked solution in top Email Security solutions. PeerSpot users give Sophos Email an average rating of 8.2 out of 10. Sophos Email is most commonly compared to Microsoft Defender for Office 365: Sophos Email vs Microsoft Defender for Office 365. Sophos Email is popular among the large enterprise segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 11% of all views.
Buyer's Guide
Sophos Email
September 2025
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Helped 868,759 peers since 2012

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Sophos Email mindshare

Product category:
Email Security
As of October 2025, the mindshare of Sophos Email in the Email Security category stands at 2.0%, down from 2.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Email Security Market Share Distribution
ProductMarket Share (%)
Sophos Email2.0%
Microsoft Defender for Office 36511.4%
Proofpoint Email Protection8.2%
Other78.4%
Email Security

PeerResearch reports based on Sophos Email reviews

TypeTitleDate
CategoryEmail SecurityOct 3, 2025Download
ProductReviews, tips, and advice from real usersOct 3, 2025Download
ComparisonSophos Email vs Microsoft Defender for Office 365Oct 3, 2025Download
ComparisonSophos Email vs Abnormal SecurityOct 3, 2025Download
ComparisonSophos Email vs Proofpoint Email ProtectionOct 3, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Defender for Office 3654.211.4%96%53 interviewsAdd to research
Darktrace4.12.6%94%82 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Sophos Email offers valuable features like advanced security with anti-malware, anti-spam, and ransomware protection. Integration with AI for analyzing threats, time-of-click protection, and sandboxing make it highly effective. It includes seamless management, VIP protection, identity proxy, and phishing alerts. The interface is user-friendly. Deployable on-premise or cloud, it integrates with Office 365 and Google Workspace. Its strong encryption, filtering, and integration capabilities boost organizational safety. Users appreciate its performance accurately detecting spam.
  • "I rate Sophos Email nine point five."
  • "I would recommend Sophos Email to both end-users and other entities that want to protect their emails."
  • "Endpoint and server protection are very effective."

Room for Improvement

Sophos Email requires enhanced scanning and filtering to prevent legitimate emails from being quarantined and improve spam and phishing prevention. Integration with various infrastructures poses compatibility issues, often affecting setup and email protection. Users encounter challenges with support responsiveness, complicated interfaces, and insufficient security features, leading to inadequacy compared to alternatives. Improvement in AI detection, user-friendly features, and detailed reporting would benefit users. Difficulties in rule customization, pricing, and handling internal emails also need addressing.
  • "Sophos Email does not work with split delivery. If I have a domain with 100 mailboxes and want to protect only 50, it is not recommended by Sophos or not possible to configure."
  • "Email installation could be more user-friendly so that it can be done without involving the partner."
  • "Email installation could be more user-friendly so that it can be done without involving the partner"

ROI

Sophos Email shows a positive return on investment when functioning effectively. It is valued for its cost-effectiveness and significant enhancements in efficiency, reducing unsolicited emails and strengthening security. Metrics show improved efficiency, decreased labor requirements, and cost savings in security and data protection arenas. It has proven essential for government contracts, demonstrating substantial financial benefits, though the exact return is not quantified. Overall, Sophos Email is recognized for valuable cost-saving attributes.

Pricing

Sophos Email pricing is generally considered fair and offers a reasonable pricing model. Licensing is often annual, with options for perpetual licenses, though subscription-based pricing is common. Users note it as affordable yet potentially higher than some competitors, valuing its robust security. Pricing is tiered based on customer size, and discounts for larger user counts may apply. Although some find it slightly expensive, it is viewed as cost-effective for its features.
  • "The tool's price is reasonable. On a yearly basis, there is a 20 percent increase in prices, but it is not an issue."
  • "The pricing is affordable, so I’d rate it around a four out of ten on the pricing scale. We pay about fifty pounds a month, including hardware so that costs may differ without it."
  • "Sophos Email is a little expensive for us, but it's necessary. We have a subscription and renew it every three years."

Popular Use Cases

Sophos Email is widely utilized for safeguarding email communications across various platforms, including cloud and on-premise servers. It protects against phishing, malware, and spam, ensuring emails are scanned before reaching users. It integrates with systems like Office 365, providing inbound and outbound protection by analyzing attachments and filtering out threats. With features like AI-based sandboxing and seamless integration with firewalls, Sophos Email is chosen for its robust security capabilities to support organizational needs.

Service and Support

Sophos Email's customer service is mostly positive, though responsiveness varies. Some users receive quick responses, while others experience delays, particularly with complex issues. Technical support ratings range from 4 to 10, indicating mixed satisfaction. Availability and communication options exist, but real-time support is missing. Improvements are suggested in speed and expertise. Some report smooth operations without needing support. Response times generally range from immediate to a few hours, with chat and email options available.

Deployment

The initial setup of Sophos Email is generally straightforward and easy to manage, although the timeframe varies based on user infrastructure. Cloud deployment often simplifies the process, though some technical knowledge is necessary for optimal configuration. Users find that while challenges exist, especially with DNS and permissions, thorough testing and training enhance effectiveness. Despite occasionally requiring IT support, the setup integrates well with existing systems, achieving functionality in a short period.

Scalability

Sophos Email is praised for its scalability, accommodating various user counts across organizations. It performs well in cloud-based environments, suits small to medium businesses, and supports many users when needed. Some highlight challenges related to technical aspects and licensing costs. While most rate scalability highly, there are mentions of areas for improvement, particularly in integrating with other systems and user interface navigation.

Stability

Sophos Email is often praised for its reliability and stability. Users rarely encounter bugs, glitches, or crashes, showcasing its robust performance. Several users rate its stability between 7 and 10 out of ten, highlighting it as an integral tool for daily operations. While some mention room for improvement with updates, most find it dependable, especially for email activities and data management, confirming its high stability and significance in routine tasks.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Sophos Email Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business24
Midsize Enterprise2
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business118
Midsize Enterprise59
Large Enterprise129
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
11%
Manufacturing Company
10%
Healthcare Company
7%
Retailer
7%
Financial Services Firm
7%
Outsourcing Company
6%
Comms Service Provider
6%
Government
5%
Educational Organization
5%
Real Estate/Law Firm
4%
Construction Company
4%
University
4%
Non Profit
3%
Media Company
3%
Insurance Company
3%
Wholesaler/Distributor
2%
Performing Arts
2%
Energy/Utilities Company
2%
Legal Firm
2%
Hospitality Company
2%
Consumer Goods Company
1%
Transportation Company
1%
Marketing Services Firm
1%
Non Tech Company
1%
Recreational Facilities/Services Company
1%

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Learn more about Sophos Email

With advanced threat intelligence and machine learning algorithms, it can detect and block sophisticated attacks in real-time. Additionally, it provides encryption and data loss prevention capabilities to safeguard sensitive information. 

The solution is easy to deploy and manage, with a user-friendly interface and centralized control. Sophos Email offers seamless integration with popular email platforms, ensuring uninterrupted communication while maintaining security. 

With its comprehensive features and proactive approach, Sophos Email is a reliable choice for organizations looking to enhance their email security.

Sophos Email was previously known as Sophos Email Security.

Sophos Email customers

Del Monte Foods, Terra Verde, spicerhaart, RIVERLITE, Dataprise, SureBridge, Reed's School, Sayfol International School

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Product Categories

Product Categories
Email Security
Office 365 Protection

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Sophos Email Reviews Summary
Author infoRatingReview Summary
Network and infrastructure manager at Sonysugar4.5I use Sophos Email for endpoint and email protection, appreciating its effective firewall and spam reduction features. However, the email installation process should be more user-friendly to eliminate the need for partner assistance.
Technical Head at a tech services company with 51-200 employees5.0No summary available
Operations Technical Lead at IT Supporters4.5I have used Sophos Email for four years to enhance email security. It's easy to manage, integrates with Office 365 and Google Workspace, and offers strong anti-spam features, but lacks support for split delivery, limiting protection configuration for selected mailboxes.
Team Lead, Infrastructure, Security & Service Management at C&I Leasing Plc,3.5I find Sophos Email as effective and efficient as Microsoft ATP, with valuable spam protection. While it needs improvements in email scanning, it has positively impacted efficiency and cost savings. We've transitioned from previous solutions for better security.
Senior manager IT infrastructure at Machine Learning 1 Limited ·3.5We use Sophos Email as an email gateway to manage spamming and malware control effectively. The identity proxy feature is reliable, though sandboxing and spam control need improvement. Alternatives considered included Barracuda and Trend Micro.
IT Manager at Celebrity Fashions Ltd4.5I have found Sophos Email to be cost-efficient, though it has some performance issues that need improvement. After experiencing spam issues with Fortinet Fortimail during on-premises use, switching to the cloud with Sophos Email has been beneficial.
Director Technical Services at TechnoBIZ3.5I find that Sophos Email effectively bolsters email security with signature-based detection, though it's not as effective as FortiMail and Trend Micro. Users occasionally experience false positives, and improvement in rule customization would enhance control over security settings.
Pre-sales manager at National Information Technology Company4.5I use Sophos Email to secure our enterprise by filtering out spam and malware in emails. It offers encryption, malware protection, and high spam detection accuracy. It's flexible, integrates well, and includes features like authentication and a self-service portal.