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Symantec Identity Governance and Administration Reviews

Vendor: Broadcom
3.8 out of 5
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What is Symantec Identity Governance and Administration?

The Symantec Identity Governance and Administration (formerly CA Identity Suite) provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This user experience can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. In addition, the Symantec Identity Governance and Administration performs risk analysis and certification and enables remediation actions in real-time during the access provisioning steps, thereby improving audit performance and risk posture with preventive policy enforcement.

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Symantec Identity Governance and Administration is the #10 ranked solution in top User Provisioning Software and #27 ranked solution in top Identity Management (IM) solutions. PeerSpot users give Symantec Identity Governance and Administration an average rating of 7.6 out of 10. Symantec Identity Governance and Administration is most commonly compared to Microsoft Entra ID: Symantec Identity Governance and Administration vs Microsoft Entra ID. Symantec Identity Governance and Administration is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
Buyer's Guide
Symantec Identity Governance and Administration
August 2025
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Featured Symantec Identity Governance and Administration reviews

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Symantec Identity Governance and Administration mindshare

Product category:
Identity Management (IM)
As of August 2025, the mindshare of Symantec Identity Governance and Administration in the Identity Management (IM) category stands at 1.6%, up from 1.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Identity Management (IM) Market Share Distribution
ProductMarket Share (%)
Symantec Identity Governance and Administration1.6%
SailPoint Identity Security Cloud19.4%
Microsoft Entra ID12.5%
Other66.5%
Identity Management (IM)

PeerResearch reports based on Symantec Identity Governance and Administration reviews

TypeTitleDate
CategoryIdentity Management (IM)Aug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonSymantec Identity Governance and Administration vs SailPoint Identity Security CloudAug 29, 2025Download
ComparisonSymantec Identity Governance and Administration vs Microsoft Entra IDAug 29, 2025Download
ComparisonSymantec Identity Governance and Administration vs One Identity ManagerAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Entra ID4.312.5%95%235 interviewsAdd to research
SailPoint Identity Security Cloud4.219.4%96%71 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Symantec Identity Governance and Administration excels in automated processes for identity lifecycle management, role-based access control, and self-service capabilities. Users appreciate flexible customization, ease of installation, and extensive connectors for on-premise and cloud integrations. It improves security, streamlines workflows, reduces help desk costs, and enhances compliance with regulatory standards. Its intuitive interface allows efficient management of entitlements, role assignments, and access certifications across varied applications and user groups.
  • "The automated provisioning feature has been very key from an identity management point of view."
  • "The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements."
  • "The product is relatively easier to use than other identity management products."

Room for Improvement

Symantec Identity Governance and Administration requires improvements in user interface design and usability due to its complexity. Users face challenges with integration, especially with cloud and third-party systems, and technical support is inadequate. Reporting, monitoring, and custom connector creation are difficult. The platform is prone to performance issues, lacks out-of-the-box integrations, and needs to enhance its cloud capabilities and documentation to streamline processes and further enhance overall functionality.
  • "Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment."
  • "The product works slowly while accessing cloud-native solutions."
  • "The product's technical support could be better."

ROI

Symantec Identity Governance and Administration enhances productivity by enabling automated onboarding, self-service password resets, and access requests. It reduces IT costs by allowing staff to refocus funds and expertise from traditional tasks like user onboarding. The tool prevents costly security breaches with centralized management, leading to efficiency and resource sharing. Organizations manage with minimal administrative staff, benefit from automatic user lifecycle management, and appreciate its capabilities for temporary staff handling.

Pricing

Symantec Identity Governance and Administration offers varying pricing and licensing models, typically user-based. Costs are often competitive with other CA products but more expensive than Dell and Microsoft. Companies note flexibility in pricing, with possible negotiations available for additional solutions. Some find the solution reasonable and priced similar to market alternatives. While there are complaints about occasional price increases, the pricing can depend significantly on company size and integration needs. Overall, the implementation can be costly.
  • "The price is flexible for our existing customers."
  • "Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
  • "The product has a good price in competition with another product with the same solution."

Popular Use Cases

Symantec Identity Governance and Administration is primarily used for provisioning, managing user identities, and access governance. Organizations implement it to analyze privileges, centralize accounts, divide access, and ensure compliance. It helps streamline identity management via roles and access rights certification, enhancing risk management and security. Clients use it for creating users, assigning privileges, conducting lifecycle management, and handling workflows for user access, leveraging it to improve business process automation and eliminate manual errors.

Service and Support

Symantec Identity Governance and Administration customer service is praised for being responsive and proactive, with ratings ranging from 7 to 9 out of 10. Users appreciate quick responses and proactive representatives, although there is room for improvement in regional expertise. Technical support has mixed feedback. Many users rate it high for responsiveness and knowledge, but others highlight delays and lack of depth. Priority-one tickets receive excellent support, while lower priorities can experience slower responses.

Deployment

Symantec Identity Governance and Administration's initial setup often varied between straightforward and complex experiences. Some found the installation simple with clear documentation, while others faced challenges due to high availability requirements and inadequate support. Complexity often arose from organizational needs or large identity volumes. System integration and customization posed difficulties as unique requirements demanded extensive planning and architecture understanding. Users noted the setup was manageable with assistance from technical expertise and thorough documentation insights.

Scalability

Symantec Identity Governance and Administration is generally considered scalable. Users report no significant challenges and acknowledge its ability to handle large user volumes. Some experience issues due to customization and resource requirements. It requires specific configurations for optimal performance but supports numerous users efficiently. Limitations are occasionally attributed to initial setup, not inherent flaws. Users appreciate its flexibility and scalability, particularly when expanding their organizations, though high availability could be improved.

Stability

Symantec Identity Governance and Administration is generally stable with some users reporting occasional issues like database connection loss or Java memory leaks. Performance challenges arise when handling large tasks, but memory allocation and tuning often resolve these. Users appreciate its scalability and dependability, noting high availability features and minimal issues after initial setup. Despite a few bugs, its design and architecture are praised, offering robust reporting and reliable functionality.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Symantec Identity Governance and Administration Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business17
Midsize Enterprise6
Large Enterprise36
By reviewers
By visitors reading reviews
Company SizeCount
Small Business31
Midsize Enterprise16
Large Enterprise58
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
27%
Manufacturing Company
11%
Comms Service Provider
8%
Performing Arts
8%
Financial Services Firm
7%
Insurance Company
5%
Educational Organization
5%
Transportation Company
4%
Government
4%
Recreational Facilities/Services Company
4%
Retailer
3%
Marketing Services Firm
2%
Logistics Company
2%
Media Company
2%
University
2%
Outsourcing Company
1%
Legal Firm
1%
Hospitality Company
1%
Healthcare Company
1%
Security Firm
1%
Energy/Utilities Company
1%
Construction Company
1%
Wholesaler/Distributor
1%
Non Profit
1%

Compare Symantec Identity Governance and Administration with alternative products

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Learn more about Symantec Identity Governance and Administration

While providing these business and governance-centric capabilities for business users, the Symantec Identity Governance and Administration also delivers core enterprise-grade identity management and governance capabilities, including broad provisioning support for on-premise and cloud apps, extensibility and flexibility to integrate with other IT systems and consumer-grade scale. This means organizations are not forced to choose between usability and performance. With the Symantec Identity Governance and Administration, they can have both.

Symantec Identity Governance and Administration was previously known as CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance.

Symantec Identity Governance and Administration customers

Acciona, Core Blox, DBS

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Product Categories

Product Categories
Identity Management (IM)
User Provisioning Software

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Symantec Identity Governance and Administration Reviews Summary
Author infoRatingReview Summary
Managing Director at a consultancy with 1-10 employees3.5I find Symantec Identity Governance and Administration easier to use than other identity management products, offering free connectors for applications like SAP. However, its technical support and community engagement need improvement, and it should accelerate cloud adoption.
Managing Director at I'curity Solutions3.5I am a consultant working with identity and network management solutions, including Symantec. The automated provisioning and access reviews are valuable features. Symantec should offer a SaaS solution for easier deployment. We switched from Oracle due to its features.
Information Security Specialist at CAS Trading House3.0No summary available
ALiBS Solutions at ALiBS Solutions4.5No summary available
Delivery consultant at a computer software company with 10,001+ employees3.5No summary available
ALiBS Solutions at ALiBS Solutions3.5No summary available
Solutions Architect at MAINT4.0I've used Symantec Identity Governance and Administration for managing users, including creation, updates, deletions, password changes, and rule assignments. However, developing connectors for endpoints is complicated and requires a more streamlined process.
Manager at a computer software company with 501-1,000 employees2.5I tested Symantec Identity Governance and Administration in a controlled setting and found its capabilities to be limited and mid-range, with a fair price. It lacks cloud options, extensive features, and comprehensive connectivity, reporting, and workflow approval.