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Workspace ONE UEM Reviews

Vendor: Omnissa
4.1 out of 5
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What is Workspace ONE UEM?

VMware Workspace ONE is an intelligence-driven digital workspace platform that delivers any app on any device. It integrates access control, multi-platform endpoint management, and application management. With the VMware Workspace ONE platform, IT teams can deliver a digital workspace that includes the devices and apps of the company’s choice, but with security and control.

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Workspace ONE UEM is the #2 ranked solution in top Enterprise Mobility Management (EMM) solutions, #3 ranked solution in top Unified Endpoint Management (UEM) solutions, #5 ranked solution in top Remote Access solutions, #7 ranked solution in top Virtual Desktop Infrastructure (VDI) solutions, and #10 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give Workspace ONE UEM an average rating of 8.2 out of 10. Workspace ONE UEM is most commonly compared to Microsoft Intune: Workspace ONE UEM vs Microsoft Intune. Workspace ONE UEM is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.
Buyer's Guide
Workspace ONE UEM
August 2025
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Workspace ONE UEM mindshare

Product category:
Unified Endpoint Management (UEM)
As of August 2025, the mindshare of Workspace ONE UEM in the Unified Endpoint Management (UEM) category stands at 14.1%, down from 16.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Unified Endpoint Management (UEM) Market Share Distribution
ProductMarket Share (%)
Workspace ONE UEM14.1%
Microsoft Intune33.7%
ManageEngine Endpoint Central10.9%
Other41.3%
Unified Endpoint Management (UEM)

PeerResearch reports based on Workspace ONE UEM reviews

TypeTitleDate
CategoryUnified Endpoint Management (UEM)Aug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonWorkspace ONE UEM vs Microsoft IntuneAug 29, 2025Download
ComparisonWorkspace ONE UEM vs ManageEngine Endpoint CentralAug 29, 2025Download
ComparisonWorkspace ONE UEM vs BigFixAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Intune4.133.7%94%298 interviewsAdd to research
Microsoft Entra ID4.3N/A95%235 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Workspace ONE UEM excels with shared device mode for simplified check in/out, extensive integration and automation options via REST APIs, secure email management, and containerized app management. It supports BYOD while ensuring enterprise data security. Features include remote wipe, location tracking, and centralized app deployment. Users appreciate the straightforward interface, multi-platform support, and policy-driven device control, offering high stability, scalability, and seamless integrations across various systems.
  • "The Workspace ONE UEM interface is very easy to understand; there are not many doubts regarding configuration and providing use cases, so it's good."
  • "The Client Control feature in VMware Workspace ONE is most valuable for managing client devices, including mobile devices and laptops. Another impactful feature is the per-service tooling, allowing access to the data centre on a per-application basis. We use the complete VMware stack, integrating Horizon for application delivery and Carbon Black for endpoint protection. We have outsourced our device management, which streamlines our IT tasks as our supplier handles them competitively."
  • "The solution includes support for remote work. It also features identity management. This setup supports our users remotely by providing default monitoring and tunneling into our environment, eliminating the need for additional VPN software to access backend applications and staff resources."

Room for Improvement

Workspace ONE UEM faces challenges in cloud integration and inventory management. Some users encounter difficulties with Chromebooks and Active Directory integration, while others find the management interface and pricing cumbersome. Improvements are needed in security, reporting, and multi-OS compatibility. Integration with third-party platforms and performance in virtual environments could be enhanced. Users also seek simpler setup processes, expanded device support, and better training and support responsiveness. Enhanced customization and scalability would benefit its adoption.
  • "Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now."
  • "VMware Workspace ONE sometimes has bugs that prevent it from working as intended or expected. Generally, these bugs can lead to unexpected results and hinder effectiveness."
  • "I would like to see technology expense management integrated into the next release. This feature would allow us to manage expenses across various workloads and services, including cloud environments and computing resources."

ROI

Several users find it too early to measure ROI from Workspace ONE UEM due to recent rollouts. Some aim for improved mobile security, others report decreased costs after initial investments. Many mention ROI through operational efficiency and significant cost reductions in subsequent years. A few point out an increased cost with no ROI yet observed. Savings stem from streamlined administrative tasks, enhanced usability, and improved compliance, leading to visible returns for several organizations.

Pricing

Workspace ONE UEM pricing varies significantly based on several factors such as the size of the organization, the specific requirements, and the licensing model chosen. Licensing is typically annual, with options for multi-year contracts that may offer better rates. While the platform is more expensive than competitors like MobileIron or MaaS360, larger organizations often secure discounts. The cost can be high due to additional fees for servers, support, and premium features, making it less attractive for smaller companies.
  • "We pay approximately thirty to thirty-five euros per device per month for the complete suite, and this is a fixed cost with one, three, or five-year licensing in advance.I would rate the pricing a four out of ten, making it affordable."
  • "We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage."
  • "It's a highly affordable solution"

Popular Use Cases

Organizations primarily use Workspace ONE UEM to manage mobile, BYOD, and corporately owned devices. It facilitates device control, security enhancement, data centralization, and application management across various platforms, including Android, iOS, Windows, and macOS. Workspace ONE UEM is employed for device tracking, email management, and identity access, enabling secure distribution of corporate applications and content. It supports both cloud-based and on-premise deployments, addressing diverse needs such as mobility, security, and virtualization.

Service and Support

Customer service and support for Workspace ONE UEM show varied feedback. With an Enterprise Service agreement, feedback is moderate, but without it, feedback is less favorable. Many users find technical support helpful and knowledgeable, yet some experience delays and inconsistent information. Premium support leads to quicker resolutions. Language barriers and escalation delays are common issues. Users appreciate responsive agents and extensive forums, but they value improvements in speed and consistency of service.

Deployment

Some find Workspace ONE UEM's initial setup straightforward, especially in cloud environments, while others experience complexity, particularly with on-premise deployments. Setup duration varies due to user numbers and infrastructure. Documentation and consultant aid often ease the setup process. Despite technical challenges like policy configuration and integration, many rate it relatively easy, contingent on prerequisites and user familiarity. Proper planning significantly influences the deployment timeline and overall experience.

Scalability

Workspace ONE UEM is known for its robust scalability, effectively accommodating a broad range of business sizes. It can manage large-scale deployments with ease. However, challenges can arise with on-premises setups requiring specific infrastructure considerations. The platform shines in cloud environments, allowing seamless scaling. Varied enterprise environments encourage configurations based on specific needs. The tool supports scalability from a few to thousands of users, providing flexibility and efficiency, with users often rating it highly for scalability.

Stability

Workspace ONE UEM exhibits high stability but faces occasional downtime and bugs, especially with the on-premises version. Some users experienced initial configuration challenges, while others praised the cloud variant's reliability. Updates and patches sometimes lag, impacting usage. Despite these fluctuations, it's generally stable, scoring eight to ten out of ten in stability by most users, with occasional quirks with specific features noted. Users encountered some issues but appreciate its overall responsiveness.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Workspace ONE UEM Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business34
Midsize Enterprise17
Large Enterprise41
By reviewers
By visitors reading reviews
Company SizeCount
Small Business480
Midsize Enterprise267
Large Enterprise976
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
University
6%
Retailer
5%
Educational Organization
4%
Healthcare Company
4%
Comms Service Provider
4%
Energy/Utilities Company
4%
Real Estate/Law Firm
3%
Insurance Company
3%
Construction Company
3%
Non Profit
3%
Media Company
3%
Wholesaler/Distributor
2%
Performing Arts
2%
Transportation Company
2%
Outsourcing Company
2%
Hospitality Company
2%
Recreational Facilities/Services Company
2%
Legal Firm
2%
Logistics Company
1%
Pharma/Biotech Company
1%
Consumer Goods Company
1%
Aerospace/Defense Firm
1%
Security Firm
1%

Compare Workspace ONE UEM with alternative products

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Learn more about Workspace ONE UEM

VMware Workspace ONE is available:

  • As a cloud service
  • On-premises
  • Hybrid

VMware Workspace ONE Key Features

  • Simple app authentication: VMware Workspace ONE allows end-users to have password-less single sign-on, giving them access to virtually any app (mobile apps, web apps, cloud apps, and Windows apps).

  • Unified Endpoint Management options: VMware Workspace ONE aims to support all devices, offering convenience, access, security, and management that will work for any business.

  • Conditional access: VMware Workspace ONE provides a powerful policy engine to help you make dynamic decisions regarding end-user access rights and to protect sensitive information.

  • Automated app management: With VMware Workspace ONE the application delivery process can be automated, which improves security and compliance. Software packages can be automatically installed, updated, and removed, and automated workflows can also be created.

VMware Workspace ONE Benefits

Some of the benefits of using VMware Workspace ONE include:

  • Less IT intervention necessary: Because VMware Workspace ONE has simple app authentication, end-users can help themselves by selecting the applications they need rather than having IT intervene.

  • Smoother employee onboarding: Transform employee onboarding by enabling self-service access to the apps your end-users need to complete their job duties.

  • Compliance: VMware Workspace ONE helps end-users reach compliance by using advanced device restrictions.

  • Real-time visibility: You can have real-time visibility with application, device, and console events that provide detailed information for system monitoring. You can also view logs in the console or export pre-defined reports.

Workspace ONE Components

  • Workspace ONE Access
  • Workspace ONE UEM
  • VMware Workspace ONE® Intelligence
  • VMware Unified Access Gateway
  • Workspace ONE Intelligent Hub

Reviews from Real Users

Below is some feedback from our PeerSpot users who are currently using the solution:

PeerSpot user Patrick B., Cybersecurity Architect at a tech services company, says, "Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."

Roshan T., Partner Manager North America at a tech company, mentions how satisfied he is with the product, saying, "You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."

Workspace ONE UEM was previously known as VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air.

Workspace ONE UEM customers

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation

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Product Categories

Product Categories
Unified Endpoint Management (UEM)
Remote Access
Virtual Desktop Infrastructure (VDI)
Enterprise Mobility Management (EMM)
Identity and Access Management as a Service (IDaaS) (IAMaaS)

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Workspace ONE UEM Reviews Summary
Author infoRatingReview Summary
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.4.5I find Workspace ONE UEM ideal for managing various devices, including mobile, Windows, and Mac. Its user-friendly interface and policy deployment are beneficial, but it faces issues with pricing and customer support compared to competitors like Microsoft Intune.
PreSales Lead- Government & Defense at a security firm with 51-200 employees2.5I find VMware Identity Manager to be an average IAM solution with limited features and scalability issues. It lacks robust user lifecycle management and integration with third-party products. Its high cost provides little return on investment compared to alternatives.
Head Infrastructure,Network and Services at North East small finance bank5.0I've been using Workspace ONE UEM in my company for running applications. However, it would be beneficial if the solution offered some discounts. We chose this platform based on a consultant's recommendation without evaluating other options.
IT Architect at a healthcare company with 1,001-5,000 employees3.5I use VMware Workspace ONE for client and device management, valuing features like Client Control and per-service tooling. Despite occasional bugs, it offers a good ROI with enhanced security compliance. We switched from Microsoft SCCM due to outdated capabilities.
VMware Administrator at Ingram Micro Saudi Arabia1.5Workspace ONE UEM allows me to access internal applications from any device globally, but its portal is complicated compared to Microsoft's. Registering devices and navigating the menu are challenging, making Microsoft Intune a preferable alternative for user-friendliness.
GM COE at Anuntatech Management Services Ltd4.5I use VMware Workspace ONE for managing applications on mobile and desktop devices, valuing its security and integration features. Improvements are needed in integration and support speed. I previously used Citrix, which no longer positions itself effectively.
Project Engineer at CTC4.5We primarily use Workspace ONE UEM for mobile devices, valuing its integration for single sign-on. While it's secure and flexible, the dashboard is confusing and macOS management needs improvement compared to other solutions like Intune.
Mobility Engineer at Lombard Odier Group4.0I use Workspace ONE UEM to manage devices and appreciate its instant synchronization feature. It outperforms Intune in sync speed. Improvements needed include DLP integration and data restrictions. Overall, it's a reliable tool but has room for enhancement.