Workspace ONE UEM Reviews

VMware Workspace ONE facilitates application management on mobile devices.

Moreover, VMware is not limited to mobile devices; it's also used for Windows 10, 11, and Mac management. 

We've actually started engaging with that. Among the large deals involving 20,000 to 25,000 users, we're working on that one, like putting different backbone issues together.

Workspace ONE has improved our remote productivity very much. I would rate it a nine out of ten, with ten being very productive. 

We've seen that user productivity has increased because users get their laptops or desktops compliant and enabled with the right software, system joining, and compliance, all within a few hours, not two days anymore. That's the experience we've seen in customers.

We've configured single sign-on for two or three enterprise customers, and it works very well. Complications arise when customers use third-party identity providers like Okta. Then, the integrations become slightly complicated, and we need to understand the separate SSO solutions to handle that. 

But for customers without third-party SSO, it's straightforward. Otherwise, we need to assess compatibility.

The user policy enforcement in Workspace ONE has helped in maintaining compliance within the organization. It can meet the compliance requirements on a systematic and visibility perspective. It's very high compared to traditional solutions.

There are multiple features. It depends on the customer's use case, but for customers using VMware, we've seen that conditional-based authentication establishing a micro VPN channel to internal applications is most valuable. They know these are the only devices accessing their internal applications, and no outside devices can access any applications. 

That's the overall security posture organizations are looking for, and that's what we're delivering right now.

Moreover, the integration capability of Workspace ONE enhances the IT infrastructure. Good integrations are available. There are a few limitations, but both Citrix and VMware are working on enhancements. But the integrations are pretty much similar.

I'd like to see more integration capabilities in future releases. 

There is room for improvement in support, it could be faster. 

I have been working with this solution for more than ten years. 

Stability has been very good. There is no downtime as of now, but SLAs are defined with OEMs, and penalties apply if missed.

We've deployed over a thousand devices, so it is scalable.

We've used VMware Secure support, and it's good, but the response time can be slightly delayed, sometimes up to three or four hours.

I used Citrix. Citrix isn't doing anything on this aspect anymore. My experience from last year is mostly on VMware Workspace ONE.

Citrix is no more positioning properly to customers the value addition and the product value in the future part.

We've also started with Intune in the last two to three years.

The setup is moderately complex. However, the complexity depends on the use case. For example, What features are we enabling? How complex are the policies and security controls? It's a moderate deployment because it involves the end-user side. 

We need to train users initially on what to do and not do, home storage, etc. So, it's a moderate one-time setup, but once done, day-to-day operation is very simple and less complicated.

For the deployment process, we conduct proper use case seminars to understand the customer's holistic approach. We consider department, compliance, security, end-user needs, workflow, etc. Laptops are shipped directly or to employees' homes, depending on the use case. 

We then map the use case to features, deploy, demonstrate configuration, and install the back end. So, we follow a layered approach based on the use cases. 

We have cloud deployments and direct cloud leverage for some customers. We're even working on a customer's on-prem to cloud migration.

All licenses from VMware are only yearly. They start with a yearly license and look for a three-year commitment and yearly PO. So, it's a yearly license only, no monthly options.

Overall, I would rate the solution a nine out of ten. I would advise others to evaluate their use case and definitely move towards endpoint management overall to improve user productivity. 

Organizations with a hybrid culture and employee-friendly policies allowing home workspace should consider it as it enhances user experience and productivity.

VMware Workspace ONE is an MDM solution that we use to manage mobile devices, laptops, IoT devices, and iPads.

The solution's Self-Service feature is valuable because it gives a single managed application that users can download and use based on their preferences and productivity.

The solution's pre-stage enrollment could be improved. I would like to see more geofencing in the solution so that we can precisely track and keep a record of the devices in case of theft.

I have been using VMware Workspace ONE for three years.

VMware Workspace ONE is a stable solution. Sometimes, we have to wait for the latest updates. You don't have to wait in the case of Apple devices because Apple releases changes in their update, and based on that, the leading solutions also make the changes in the beta version.

VMware Workspace ONE is a scalable solution, and we can add multiple devices to it.

Currently, 1,500 users are managing the devices in our company. It's not extensively used because we are partners who sell these solutions to our customers.

We have heard from our customers that their experience with the solution's technical support was pretty good. Also, we have our in-house support center, where we take customer calls and resolve their issues periodically.

The solution's initial setup is not complex. Anyone with a little basic knowledge can do the configuration.

We implemented the solution through an in-house team.

The deployment process is pretty simple. You should have the devices, back-end connections, ports, and Identity Manager. The devices should be in one single portal managed by Apple Business Manager. You can do the enrollment. If the Apple Business Manager is unavailable, you can do the user-initiated enrollment, which can be done by the user's end.

In some cases, a customer may feel the solution is expensive.

VMware Workspace ONE is deployed on the cloud, but the on-premises version is also available based on the customer's industry requirements. Users who want to manage their devices should look at the solution based on their future prospects, not the current scenario.

Overall, I rate VMware Workspace ONE an eight out of ten.

Due to limited access, we have limited access control.We are using VMware Workspace ONE mainly for access control. Actually, as per our requirements, the product provider offers us conditional access. I think no other product provides this type of criteria. That's why we are using it.

Customer support needs improvement. Many times, when we encounter an issue, it takes a lot of time for the support team to connect with us and resolve the issue. Sometimes, it may take more than one week to resolve any issue. 

I have been working with this solution for four years. 

It is a stable solution. I would rate the stability a ten out of ten. 

It is a scalable solution. There are around 700 end-users in our company. 

There is room for improvement in customer service and support. 

Neutral

The initial setup is neither very easy nor difficult. I would say it's normal.

Our internal team deployed the solution. Moreover, no maintenance is required for the solution.

It is neither too expensive nor too cheap. The pricing can be improved. Actually, most of the features are included, but some of them are payable. There are add-ons that require additional payment.

So, most of them are add-ons that we need to pay extra for. I think that was one issue with the product.

I would definitely recommend using the solution.  It is superior compared to others.  Overall, I would rate the solution a ten out of ten. 

I'm a reseller and help our customers implement the solution. We're using version 20.

Most of our customers deploy the solution on a public cloud. It's the VMware shared cloud. Most of our customers are small enterprises because most of the businesses in Hong Kong are small. Our customers usually have 20 to 100 devices.

There are two distributors in Hong Kong. We buy from the distributor, resell the solution, and we help other IT or telecom companies to implement the solution for their customers because they don't have professionals to do it.

Our customers request this solution because they like the repetition.

The solution is too complicated. A lot of end customers don't know how to start when they go into the console. They request our service to help them implement the MDM policy.

The distributor and VMware's people can't tell me what's the differentiation or the spec, because MDM products are very similar these days. Some of that might be because the vendor thinks it's good but it's not what the customer wants. That's why it's very difficult.

I have used this solution for about three years.

I would rate the stability as eight out of ten.

I would rate the scalability as eight out of ten.

I would rate technical support as six out of ten.

Usually, we solve most of the problems that our customers have. If they have a problem and need us to raise a ticket to VMware, then usually it's a very serious problem, and it takes time to find the right person to solve it.

Last time, it took three to four weeks for technical support to find the right person to solve the problem.

I'm also working with SOTI and Samsung Knox.

If it's the government center, we usually recommend that they use SOTI. If it's a commercial center, what we recommend depends on their budget. Depending on the budget and the type of device that the customer uses, we would recommend either Samsung Knox or Workspace ONE.

Most of our customers deploy the solution on the cloud, not on-premises. The most complicated part of the installation is installing the server.

Implementation can take six weeks to two months.

First, we get the requirement from the customers. They tell us what they want on the mobile and the features or result that they want. Then, we input and create the policy for them. After that, we test the result on the device. If it's okay, then we do the training after implementing the policy.

For deployment, usually one project manager and two engineers are needed.

If you lower the price too much, then the reseller and distributor don't earn money and they won't promote your product because software is a service.

The solution is about $45 per device for a 12 month subscription. The price is standard across the world. 

For the enrollment service, if the project is too big and there are too many devices, sometimes a customer will outsource the enrollment service or the professional service.

I am also working with SOTI and Samsung Knox.

I would rate this solution as seven out of ten.

My advice is to find a company that knows MDM. For example, the team in my company mainly specializes in MDM, which is why we can help customers. Not many companies in Hong Kong can help customers to implement.

We found that most of the use cases we needed were for mobile devices, such as Android and iOS. In one of the use cases, we wanted to use a secured email on iOS. Since we have Workspace ONE, we have what is called the Box application. We wanted to make use of the Box application and push it from VMware. We also wanted to make use of accesses such as a gateway or VPN to gain access to our internal resources.

The solution can be deployed on-prem or in the cloud.

For Workspace ONE, because they have an integration with the Workspace ONE access, the most valuable feature is the integration with the tool. We can do single sign-on and make use of the same user account to log into multiple applications. Security-wise, the solution is also very secure. Workspace ONE is very flexible in a way. Functionality wise the solution is okay.

The only downside to the solution is that the dashboard is very confusing. When we are not really working in Workspace ONE control for a long time, we tend to forget where to go because there are a lot of links.

The solution is similar to Intune. Basically, VMware Workspace ONE is still the macOS management, which is still lacking as compared to other MDM solutions. VMware needs to focus more on macOS, and managing macOS.

I have been using the solution for one year.

I give the stability eight out of ten.

I give the scalability of the solution ten out of ten.

The solution is more expensive than Intune.

I give the solution a nine out of ten.

I suggest if a person wants to start using Workspace ONE, they should make use of the cloud instance instead of the on-premise instance. There is an on-premise instance available, but the cloud instance is a better option now. I advise them to make use of the cloud instance. This is because management-wise, there is no need to manage a server. For example, we don't need to buy a server, and we don't need to buy network switches, which are required for the on-premise. At the same time, I can advise setting up all the functionalities or whatever functionalities are available for the trial version. We need to check if the Workspace ONE integration includes Azure AD or other identity providers. A lot of applications are using these providers for authentication, such as Ping, Okta, and others. If the Workspace ONE integration doesn't include these providers, the company might have to find a different solution. Security projects should also be considered. Specifically, if the solution can integrate with local security solutions to secure mobile devices.

I use VMware Workspace ONE for client and device management. This includes managing mobile devices and laptops.

The Client Control feature in VMware Workspace ONE is most valuable for managing client devices, including mobile devices and laptops. Another impactful feature is the per-service tooling, allowing access to the data centre on a per-application basis. We use the complete VMware stack, integrating Horizon for application delivery and Carbon Black for endpoint protection. We have outsourced our device management, which streamlines our IT tasks as our supplier handles them competitively.

VMware Workspace ONE sometimes has bugs that prevent it from working as intended or expected. Generally, these bugs can lead to unexpected results and hinder effectiveness.

I have been using VMware Workspace ONE for four years.

I would rate it a seven out of ten in terms of stability. It is challenging to stabilise it, but once it's running, it runs well. The challenge comes from the complexity of our organisation and some unexpected results from VMware. A more straightforward environment would likely experience fewer stability issues.

It delivers as expected, providing what you would anticipate from such a tool. Currently, we have about four thousand devices under management, and we use it extensively as our primary tool for application delivery. If it doesn't work, the whole organization comes to a halt.

I would rate the scalability of VMware Workspace ONE as an eight out of ten.

VMware's support organization is speedy, providing fixes quickly. I've mostly had positive interactions with them.

Positive

Before using VMware Workspace ONE, we used the Microsoft SCCM solution, but it was getting old. We decided to switch to Workspace ONE because of its capabilities and pricing. We also evaluated the Microsoft suite before choosing VMware.

I would rate my experience with the initial setup of VMware Workspace ONE as a five out of ten.

It's a mix between the complexity of our environment and the complexity of the tool. Our challenges were stability in the environment and ensuring all functional use cases were delivered through Workspace ONE.

The solution is deployed in a hybrid environment, with VMware Workspace ONE in the cloud and tunnelling in our on-premises data centre. We are also transitioning to Microsoft Azure for our cloud solutions.

We have noticed a return on investment, as it is easier for users to use, provides more flexibility, and offers better security compliance with regulations.

 We pay approximately thirty to thirty-five euros per device per month for the complete suite, and this is a fixed cost with one, three, or five-year licensing in advance.

I would rate the pricing a four out of ten, making it affordable.

I would rate VMware Workspace ONE as a seven out of ten. I advise others to look into usingWorkspace ONE to find a suitable partner with extensive product knowledge.

My clients are using VMware Workspace ONE for information protection and enterprise mobility management.

The most valuable feature of VMware Workspace ONE is its reliability.

The integration on the application side could improve.

I have been using VMware Workspace ONE for approximately three years.

I rate the stability of VMware Workspace ONE a nine out of ten.

Our clients are mostly medium-sized businesses with users from 200 to 2,000.

The support provided by the vendor is good. However, they have a limited skill set in providing support.

I rate the support of VMware Workspace ONE an eight out of ten.

Positive

The initial setup of VMware Workspace ONE is of a middle level of difficulty. It requires special training and skill sets.

The time implementation can take between 15 days to three months.

I rate the initial setup of VMware Workspace ONE an eight out of ten.

The price of VMware Workspace ONE is expensive. However, for the features that are provided, the price is reasonable. There is a subscription to use the solution.

I rate the price of VMware Workspace ONE a seven out of ten.

The decision to implement VMware Workspace ONE depends entirely on the specific use cases at hand. If an organization requires a unified console for managing multiple aspects such as cloud services, email, information protection, and mobile endpoint management (MEM), then this solution would be suitable. However, if the requirement is solely for mobile device management (MDM), alternative solutions may be more appropriate.

I rate VMware Workspace ONE a nine out of ten.

We are using VMware Workspace ONE for mobile devices.

The most valuable feature of VMware Workspace ONE is it provides the ability to find out the location of devices and manage end-point solutions when they are deployed, and keep them secure.

The length of time it takes to deploy an application could improve.

I have been using VMware Workspace ONE for approximately seven years.

VMware Workspace ONE is reliable.

The solution is scalable.

We have hundreds of thousands of users using this solution.

The technical support is good.

I rate the support from VMware Workspace ONE an eight out of ten.

Positive

I have not used other similar solutions in the past.

Our teams decide which device the solution has to be implemented. The time it took to implement all our devices took approximately five hours.

We have a team that deploys VMware Workspace ONE.

I have received a return on our investment using this solution.

The price of the solution is costly for the number of users I am using it for.

We use approximately three engineers for the maintenance of this solution.

I would recommend this solution to others.

We will soon be discontinuing the use of VMware Workspace ONE and using an in-house solution.

I rate VMware Workspace ONE an eight out of ten.