Workspace ONE UEM Reviews

We used AirWatch or VMware Workspace ONE to protect mobile devices on a large scale. They were known for being focused on mobile, more than desktops. They may not be as good on desktops, but the main use case is to monitor and manage mobile endpoints, e.g. wireless devices such as  tablets and phones. AirWatch became well known for being really good at monitoring and managing mobile endpoints.

VMware Workspace ONE isn't that good with patching and fixing, especially when compared to BigFix. This is an area for improvement. BigFix did a really good job in terms of patching and fixing, but it had a lot to do with IBM's integration to virtually every other platform out there. That integration really helped from just a server patching and endpoint management situation.

They (IBM) are very good at doing discovery, which is basically surveying the endpoint asset and finding out what vulnerability was there. It might be you're running Windows 10.647, and there are known vulnerabilities below that, so the prioritization of that patching became easy to create rules for, and make sure that you patched all devices with that current OS expeditiously.

Training for VMware Workspace ONE could also be improved, especially when compared to HCL who did a good job, either remote or self-paced.

VMware support has always been good, even if they became a really large company. They have what I call "Amazonitus", e.g. there's a lot of level two triage or level one triage, but you definitely get a response back, though a lot of people have moved away towards self-service. The goal is never to take a phone call if they don't have to, which I understand.

Their tech support is still rock solid on both sides, but would really depend on the kind of problem you have.

The setup for VMware Workspace ONE is good, e.g. there are no complexities, and they all have good discovery now. You plug them in, make sure the nodes are aligned on the network, then you can get to them. The setup process for VMware Workspace ONE and one of its competitors IBM, is very good. They've both done a very good job of it.

I was able to evaluate HCL (BigFix), Microsoft, Blackberry, and Ivanti.

AirWatch evolved into VMware Workspace ONE, so it's the same product. AirWatch was more of a competitor of mobile device management and security, so they weren't as good in patching and fixing.

There's another type of solution now that we call unified endpoint management (UEM), and that's a whole new category. I actually have quadrants in that. I know that AirWatch, even when they were acquired by VMware, e.g. it's now VMware Workspace ONE, was still highly rated. HCL is still highly rated. Microsoft was also good. Ironically, another company that was very good for mobile device management and one of the security companies out there is BlackBerry. They're still alive.

I've worked on most of the UEM solutions, including VMware Workspace ONE. For Blackberry, we haven't touched that lately. We have touched BigFix. I do have customers that are still running BlackBerry Spark®. I know even Google is trying to get in the game. Ivanti is also another UEM solution we've been dealing with. There are a number of different ones, e.g. even IBM has moved their MaaS360® platform to try to do unified endpoint management now.

The advice I'd like to give to others looking into implementing VMware Workspace ONE, is for them not to have any qualms about implementing it. Things are quick to set up, even if our team does some very hardcore security things, e.g. identity and access management, all kinds of threat landscape stuff, attack surface monitoring and modeling, etc. VMware Workspace ONE is one of the easier technologies that can be implemented for what we do, so I'm recommending it to others.

In terms of rating VMware Workspace ONE, there are a lot of "mini-categories", so they don't do some of the things I was talking about, or they're just newer into it. If I look at unified endpoint management, e.g. mobile, desktop, and everything combined, I would probably put BigFix high up there. For mobile, I would put VMware Workspace ONE high up there along with some others. Some of the SaaS ones, e.g. Tanium, do a good job, too. BlackBerry actually does a really good job with unified endpoint management, too. They just don't have billions of their devices out there, but in terms of managing their own devices, they were really the best in the early days, with a very secure platform.

HCL for UEM could be rated the best. For mobile, VMware Workspace ONE would rate the best, because they were really focused on that from the very beginning. They led the way, even if in that space you'll see 500 competitors, with people jumping up and jumping down, and constantly moving. VMware Workspace ONE in the mobile space has been very sustained in terms of how they've been rated and how they've grown over time. They owned the market with four or five of these solutions, and they were able to maintain the lead.

I could rate VMware Workspace ONE eight out of ten, but it would still depend on the use cases. BigFix is better for unified endpoint management, the ability to patch all assets, etc. VMware, on the other hand, is more focused on mobile. VMware being an infrastructure company and everybody inexpensively spinning up VMs all over the place: they've tried to pull that side a little more toward the infrastructure side, desktops, and PCs, and even on the networks, but both of them have grown tremendously.

In the last two or three years, for obvious reasons, with all the resiliency planning we do now for mobile workforces, it's really important for them to develop new capabilities, which I think they have, but this has been really good for their development. They've seen everything at this point.

We use the solution for device and telecom expense management. 

The solution includes support for remote work. It also features identity management. This setup supports our users remotely by providing default monitoring and tunneling into our environment, eliminating the need for additional VPN software to access backend applications and staff resources.

Its most valuable features are tunneling and telecom management. These features help us to meet our organizational requirements. 

I would like to see technology expense management integrated into the next release. This feature would allow us to manage expenses across various workloads and services, including cloud environments and computing resources.

I have been working with the product for six years. 

The technical support team responds when we call them. However, it takes time. 

Positive

The tool is easy to implement because it's cloud-based. Integrating with on-premises infrastructure, like Active Directory or hybrid environments, is straightforward. The platform supports content management, allowing connection to various sources such as SharePoint and on-premises file shares for content sharing.

The solution provides value for what you pay. It's not the cheapest, but it's competitive compared to others like Microsoft Intune, which requires specific licenses.

We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage.

You might face limitations if you're seeking pure MDM rather than unified endpoint management. But if you need comprehensive UEM that meets broader needs, you won't have issues.

The solution was based on Linux and Windows. We used to test other systems. The solution is quite useful if we are not using encryption. The solution was quite good for my private use cases. It is easy to start something and work from scratch.

I tried to use the tool on an encrypted disk, but it was inconvenient. The encryption was difficult. The product must be available for more hardware.

I have used the solution in the past twelve months.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a ten out of ten. I use the product for my daily routine work.

I rate the ease of setup an eight or nine out of ten. The product is installed on our hardware. It's not available for each server and hardware. The deployment took a few weeks.

I rate the pricing a five out of ten.

Currently, I am using Proxmox. Proxmox is more available for simple tasks on PCs and Laptops.

Currently, the firmware is not working on the hardware. I do simple projects. Integrating the solution with other enterprise systems has moderately improved our operational efficiency. I will recommend the product to others. It is quite good. I like the tool. Overall, I rate the solution a five out of ten.

All the features, including Web, Android, and iOS Management, are valuable. Workspace ONE Intelligence is also a valuable tool. The streamlining of device management tasks is incorporated into the tool. We do not have to do much. The product has fully automated features that help people do tasks easily. It has been improving remote workforce support for eight years. It provides access to all our systems at any time from any place. It also provides seamless integration with third-party tools and single sign-on.

The technical support could be improved.

I have been using the solution for 13 years.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a ten out of ten. I recommend the solution for small and big organizations.

We do not use support much since we are experienced. Product-related issues occur due to new functions. It is sometimes difficult for the first-level support to understand the full context of the problem.

Positive

We did not face any challenges while implementing the solution. We manage very big customers to very small customers. They are doing well. The tool is easy to deploy and easy to use. It is transparent to the end user.

The solution’s pricing is favorable.

I have used solutions from Microsoft, SAP, and MobileIron.

Overall, I rate the product a ten out of ten.

We use the solution with Horizon to set up VRA for new solutions.

When we publish the applications, getting the credentials to log in and keep the application up or running is easy.

The database gets corrupted when used in the cluster. Sometimes it works, sometimes it doesn't.

I have been using VMware Identity Manager since 2015-16.

The product is unstable.

You can use it anywhere. It's for everyone and every business.

I rate the solution’s scalability a five out of ten.

The initial setup is difficult and takes 30 minutes to complete. Depending on the customer, the deployment and configuration could take hours to weeks.

I rate the initial setup a four out of ten, where one is difficult and ten is easy.

Overall, I rate the solution a seven or eight out of ten.

The solution's use cases can vary depending on the organization. For example, we have deployed projects for BYOD, Mac Management, and Windows Management solutions. Each project is different and tailored to the specific needs of the organization. One of the benefits for our customers is the ease of use with a single platform to manage all devices. The dashboard is visually appealing and provides compliance insights for CIOs and CTOs to review.

Windows Patch Management is a wonderful feature of the solution.

The solution is an improved version. Pricing is a limitation. I think it's on the higher side, so if it were cheaper, it would benefit more organizations.

I have experience with VMware Workspace ONE for more than five years. I am working as a SI, and my company has a partnership with Microsoft or VMware. We are a premium partner for VMware. Also, I am using the latest version of the solution.

It is a very stable product.

It is a highly scalable solution, allowing you to start with a hundred licenses and scale up to multiple lakh licenses.

Sometimes, we face an issue and raise a ticket. The technical support team is fantastic and resolves the issue. VMware is a well-known brand that doesn't need any acknowledgment.

The setup process was not complex since my company mostly sells cloud-based instances, which means they are already pre-configured. We only need to configure the policies based on the use cases, and it works seamlessly. Therefore, the setup process is effortless. Additionally, the solution does not require any maintenance as it is a cloud instance, and all maintenance will be taken care of by VMware.

My company's customers have experienced a return on investment using the solution.

Currently, the product is priced at around 50 USD. However, in India, there is a similar product available for around 25 USD.

In comparison to other tools, VMware Workspace ONE has some cons, especially from a pricing perspective. However, one of its pros is that other tools may not manage identity or access as effectively. Despite this advantage, the pricing of VMware Workspace ONE is still considered relatively high.

VMware products, in my opinion, is an exceptional product, and it allows for the management of a complete device fleet from a single console. It can manage Windows, Mac, Android, or iOS devices, and policy configurations are straightforward to deploy. I would recommend this solution to others since I have already recommended it to most of my customers. Overall, I rate the solution a ten out of ten.

The solution is good for controlling mobile devices centrally. When you have a distributed network, it's able to easily manage and centralize.

It's provided us with a lot of benefits. We can control the app and wipe any data remotely in case of loss or theft. 

We can also apply patches to ensure the latest versions are available.

The solution allows us to control everything centrally. 

It's meeting our requirements right now. It's aligned with our internet policy as well as our security policy. 

It's stable and reliable. 

The solution can scale. 

The setup is pretty straightforward. 

Sometimes, we have challenges with remote patching and remote version upgrades. We'd like the product to improve these capabilities to make patch management especially a bit more straightforward. 

We do not need any extra features. 

Technical support could be better. 

I've been using the solution for five years.

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.

The solution is scalable and easy to expand. 

We have 100 users on it right now. 

Technical support is okay, however, it needs a bit of improvement. 

Positive

We did not use a different solution previously. 

The initial setup was very easy. 

We did a standard deployment process only. There are no customizations that we made. 

There is no maintenance required. 

We handled the solution's deployment in-house, as well as with help from the vendor. 

I can't speak to the exact pricing and licensing. It's pretty reasonable in terms of the cost. 

I am using the latest version of the solution. 

While it depends on the business needs and the policy requirements, I'd recommend the solution. 

I'd rate the solution nine out of ten. 

I use Workspace ONE for my work with Homeland Security, but we're getting rid of it. VMware is the current mobile user platform for Homeland Security, specifically weapons of mass destruction. I've been consulting with them for the last four years, and I moved over to weapons of mass destruction four months ago. 

They're switching from VMware to Intune, and I was concerned with the due diligence. They've made a decision. and I'm helping them make that transition so that they can properly integrate the state and local devices for detecting chemical, biological, and nuclear attacks.

I just know some people at VMware at the senior level, and I talk to them when necessary. Homeland Security wasn't using the product how they should and they didn't reach out to VMware to identify the holes in the processes or inadequacies of the application that could've been addressed. 

The people in the weapons of mass destruction division didn't have the technical competencies to understand the software solutions, so they brought in a consulting company called Mobile Mentor, which is an Intune reseller. I told them that wasn't a reason to switch. 

VMware Workspace ONE is like any other product. You need to work with the vendor's software engineers to get the features you need to support your infrastructure. They can provide the technical modifications to the software you need to support your environment. 

For example, the Department of Defense has a peculiar IT infrastructure in terms of how they use SonicWall for mobile devices. If someone's using an Apple iPhone or an Android device, how do you partition it to support the mission? Public sector workers need to use a government cell because of the sensitive business they conduct on those devices. Mobile devices also include laptops and cell phones, creating more complexity. 

The bigger vendors like VMware, Insight, and MobileIron can assign engineers to customers. You can work with them to develop the right competency to use the product. 

I rate VMware Workspace ONE eight out of 10.