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Workspace ONE UEM Reviews

Vendor: Omnissa
4.1 out of 5
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What is Workspace ONE UEM?

VMware Workspace ONE is an intelligence-driven digital workspace platform that delivers any app on any device. It integrates access control, multi-platform endpoint management, and application management. With the VMware Workspace ONE platform, IT teams can deliver a digital workspace that includes the devices and apps of the company’s choice, but with security and control.

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Workspace ONE UEM is the #2 ranked solution in top Enterprise Mobility Management (EMM) solutions, #3 ranked solution in top Unified Endpoint Management (UEM) solutions, #6 ranked solution in top Remote Access solutions, #8 ranked solution in top Virtual Desktop Infrastructure (VDI) solutions, and #11 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give Workspace ONE UEM an average rating of 8.2 out of 10. Workspace ONE UEM is most commonly compared to Microsoft Intune: Workspace ONE UEM vs Microsoft Intune. Workspace ONE UEM is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.
Buyer's Guide
Workspace ONE UEM
September 2025
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Workspace ONE UEM mindshare

Product category:
Unified Endpoint Management (UEM)
As of October 2025, the mindshare of Workspace ONE UEM in the Unified Endpoint Management (UEM) category stands at 13.7%, down from 16.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Unified Endpoint Management (UEM) Market Share Distribution
ProductMarket Share (%)
Workspace ONE UEM13.7%
Microsoft Intune32.6%
ManageEngine Endpoint Central10.7%
Other43.0%
Unified Endpoint Management (UEM)

PeerResearch reports based on Workspace ONE UEM reviews

TypeTitleDate
CategoryUnified Endpoint Management (UEM)Oct 4, 2025Download
ProductReviews, tips, and advice from real usersOct 4, 2025Download
ComparisonWorkspace ONE UEM vs Microsoft IntuneOct 4, 2025Download
ComparisonWorkspace ONE UEM vs ManageEngine Endpoint CentralOct 4, 2025Download
ComparisonWorkspace ONE UEM vs Ivanti Endpoint ManagerOct 4, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Intune4.132.6%94%302 interviewsAdd to research
Microsoft Entra ID4.3N/A95%236 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Workspace ONE UEM offers features like shared device mode, REST API integration, Secure Email Gateway, app deployment, remote wipe, and device tracking. Highlights include mobile device management, zero-day support, multi-platform management, policy-driven control, containerization, security, user-friendly interface, single sign-on, and seamless integration. Provides strong functionality for corporate email, application management, robust compliance management, and manages multiple device types, enhancing enterprise mobility and security needs.
  • "Workspace ONE UEM's best features are that you can track and monitor all the products, with a wide range of supported devices like Android, Apple, and Windows, and it offers easy application and email management along with effective compliance and health attestation capabilities."
  • "The Workspace ONE UEM interface is very easy to understand; there are not many doubts regarding configuration and providing use cases, so it's good."
  • "The Client Control feature in VMware Workspace ONE is most valuable for managing client devices, including mobile devices and laptops. Another impactful feature is the per-service tooling, allowing access to the data centre on a per-application basis. We use the complete VMware stack, integrating Horizon for application delivery and Carbon Black for endpoint protection. We have outsourced our device management, which streamlines our IT tasks as our supplier handles them competitively."

Room for Improvement

Workspace ONE UEM users express concerns about inadequate support and high licensing costs. Upgrades are untimely, documentation is confusing, and integration with Active Directory and Microsoft solutions is inconsistent. More robust cloud transition, improved security, enhanced customization, and better device compatibility are desired. Users find the dashboard and configuration overly complicated, while reporting, BYOD solutions, and integration with other devices and platforms could use improvement. Pricing options are limited, and multi-platform functionality needs consistency.
  • "The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation."
  • "Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now."
  • "VMware Workspace ONE sometimes has bugs that prevent it from working as intended or expected. Generally, these bugs can lead to unexpected results and hinder effectiveness."

ROI

Many users of Workspace ONE UEM noted early usage, preventing immediate ROI evaluation, though some anticipate breakeven next year. Some focused on security improvements, with several reporting reduced hardware expenses and significant savings. Multiple mentions of easier management, increased flexibility, and security compliance contributed to perceived returns. However, a few clients reported no ROI due to rising costs. Others highlighted cost savings and less administrative work as drivers for investment returns.

Pricing

Enterprise buyers evaluating Workspace ONE UEM often find the solution expensive compared to alternatives like MobileIron or Intune. Licensing costs can fluctuate based on factors such as user or device count, with options for annual, multi-year, or monthly agreements through the VCPP. While some organizations benefit from significant discounts due to large user volumes or long-term contracts, others note the added costs for additional features, hardware requirements, and technical support. Pricing varies widely, impacting affordability for small to medium businesses.
  • "We pay approximately thirty to thirty-five euros per device per month for the complete suite, and this is a fixed cost with one, three, or five-year licensing in advance.I would rate the pricing a four out of ten, making it affordable."
  • "We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage."
  • "It's a highly affordable solution"

Popular Use Cases

Workspace ONE UEM is primarily used for managing mobile devices, BYOD policies, corporate-issued devices, and ensuring data security. Various organizations utilize it for device management, application control, security against breaches, and managing platforms like iOS, Android, Windows, and Mac. They manage emails, separate corporate and personal data, enforce security measures, enhance device compliance, facilitate remote access, and centralize data management across different sectors including education, government, telecommunications, and enterprise environments.

Service and Support

The consensus shows mixed experiences with Workspace ONE UEM's customer service and support. Users with Enterprise Service agreements report better satisfaction levels. Many find technical support knowledgeable and responsive, though some face delays and inconsistent experiences. The first-level support can be challenging, with a need for more skill enhancement. Communication barriers sometimes pose challenges, but resolution is typically achieved through escalation. Some users criticize the lengthy response times and the need for improvement after recent organizational changes.

Deployment

Many found the initial setup straightforward, particularly with the SaaS model, although on-premises configurations often encountered more complexities. Companies with significant installations noted time-intensive processes, but guidance from consultants eased deployment. While technical expertise made the process manageable, others pointed to challenges such as outdated documentation and intricate policy setups. Cloud-based deployments were simpler, often requiring fewer resources, while larger setups involved multi-step analysis and precise planning for effective execution.

Scalability

VMware Workspace ONE UEM consistently exhibits strong scalability according to users. It effectively manages a wide range of users, from small businesses to large enterprises, with ease of expansion in cloud environments. While some note potential challenges with on-premises scaling, others confirm it handles thousands of devices and users reliably. Users value its flexibility and efficiency, indicating satisfaction with its capacity to meet growing organizational demands across various business sizes.

Stability

Workspace ONE UEM experiences variability in stability depending on deployment type. Some users report consistent stability with minimal issues, particularly in cloud environments, while others encounter performance inconsistencies, compatibility challenges during updates, and difficulty in on-premise setups. Most feedback indicates reliable performance without significant crashes. Stability ratings range from seven to ten out of ten, showing general satisfaction but acknowledging room for improvement in certain complex environments and during initial implementations.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Workspace ONE UEM Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business34
Midsize Enterprise18
Large Enterprise41
By reviewers
By visitors reading reviews
Company SizeCount
Small Business442
Midsize Enterprise242
Large Enterprise864
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
University
5%
Retailer
5%
Educational Organization
5%
Comms Service Provider
4%
Healthcare Company
4%
Energy/Utilities Company
3%
Real Estate/Law Firm
3%
Insurance Company
3%
Construction Company
3%
Media Company
2%
Performing Arts
2%
Outsourcing Company
2%
Non Profit
2%
Wholesaler/Distributor
2%
Transportation Company
2%
Hospitality Company
2%
Recreational Facilities/Services Company
2%
Legal Firm
1%
Logistics Company
1%
Consumer Goods Company
1%
Aerospace/Defense Firm
1%
Pharma/Biotech Company
1%
Security Firm
1%
Marketing Services Firm
1%

Compare Workspace ONE UEM with alternative products

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Learn more about Workspace ONE UEM

VMware Workspace ONE is available:

  • As a cloud service
  • On-premises
  • Hybrid

VMware Workspace ONE Key Features

  • Simple app authentication: VMware Workspace ONE allows end-users to have password-less single sign-on, giving them access to virtually any app (mobile apps, web apps, cloud apps, and Windows apps).

  • Unified Endpoint Management options: VMware Workspace ONE aims to support all devices, offering convenience, access, security, and management that will work for any business.

  • Conditional access: VMware Workspace ONE provides a powerful policy engine to help you make dynamic decisions regarding end-user access rights and to protect sensitive information.

  • Automated app management: With VMware Workspace ONE the application delivery process can be automated, which improves security and compliance. Software packages can be automatically installed, updated, and removed, and automated workflows can also be created.

VMware Workspace ONE Benefits

Some of the benefits of using VMware Workspace ONE include:

  • Less IT intervention necessary: Because VMware Workspace ONE has simple app authentication, end-users can help themselves by selecting the applications they need rather than having IT intervene.

  • Smoother employee onboarding: Transform employee onboarding by enabling self-service access to the apps your end-users need to complete their job duties.

  • Compliance: VMware Workspace ONE helps end-users reach compliance by using advanced device restrictions.

  • Real-time visibility: You can have real-time visibility with application, device, and console events that provide detailed information for system monitoring. You can also view logs in the console or export pre-defined reports.

Workspace ONE Components

  • Workspace ONE Access
  • Workspace ONE UEM
  • VMware Workspace ONE® Intelligence
  • VMware Unified Access Gateway
  • Workspace ONE Intelligent Hub

Reviews from Real Users

Below is some feedback from our PeerSpot users who are currently using the solution:

PeerSpot user Patrick B., Cybersecurity Architect at a tech services company, says, "Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."

Roshan T., Partner Manager North America at a tech company, mentions how satisfied he is with the product, saying, "You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."

Workspace ONE UEM was previously known as VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air.

Workspace ONE UEM customers

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation

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Product Categories

Product Categories
Unified Endpoint Management (UEM)
Remote Access
Virtual Desktop Infrastructure (VDI)
Enterprise Mobility Management (EMM)
Identity and Access Management as a Service (IDaaS) (IAMaaS)

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Workspace ONE UEM Reviews Summary
Author infoRatingReview Summary
Trainer/Consultant at Koenig Solutions Pvt. Ltd.3.5I’ve used Workspace ONE UEM for years and find it effective for managing diverse devices and ensuring compliance, though its documentation and support have declined since transitioning from VMware to Omnissa.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.4.5I find Workspace ONE UEM ideal for managing various devices, including mobile, Windows, and Mac. Its user-friendly interface and policy deployment are beneficial, but it faces issues with pricing and customer support compared to competitors like Microsoft Intune.
PreSales Lead- Government & Defense at a security firm with 51-200 employees2.5I find VMware Identity Manager to be an average IAM solution with limited features and scalability issues. It lacks robust user lifecycle management and integration with third-party products. Its high cost provides little return on investment compared to alternatives.
Head Infrastructure,Network and Services at North East small finance bank5.0I've been using Workspace ONE UEM in my company for running applications. However, it would be beneficial if the solution offered some discounts. We chose this platform based on a consultant's recommendation without evaluating other options.
Apple Mobility Service Manager at ZONES PVT LTD4.0We use VMware Workspace ONE as an MDM solution for managing various devices, appreciating its Self-Service feature for user preference and productivity. However, improvements are needed in pre-stage enrollment and geofencing for better device tracking in case of theft.
VMware Administrator at Ingram Micro Saudi Arabia1.5Workspace ONE UEM allows me to access internal applications from any device globally, but its portal is complicated compared to Microsoft's. Registering devices and navigating the menu are challenging, making Microsoft Intune a preferable alternative for user-friendliness.
GM COE at Anuntatech Management Services Ltd4.5I use VMware Workspace ONE for managing applications on mobile and desktop devices, valuing its security and integration features. Improvements are needed in integration and support speed. I previously used Citrix, which no longer positions itself effectively.
Project Engineer at CTC4.5We primarily use Workspace ONE UEM for mobile devices, valuing its integration for single sign-on. While it's secure and flexible, the dashboard is confusing and macOS management needs improvement compared to other solutions like Intune.