Workspace ONE UEM Reviews

We use VMware Workspace ONE for our mobile devices. We are not building Workspace ONE; we are maintaining mobile device compliance and corporate device tracking compliance.

We create policies, push apps, and enable users to download apps according to the ASA request and the company requests.

The most valuable feature of this solution is the tracking of the devices. It is not only available for iPad and iMac Pro, we can track Android devices and cross-functional devices in Workspace ONE.

It's a simplified platform for managing all of our devices.

There is no Apple zero-day support for updates.

The Apple developer option is not enabled in OEM, which makes it very difficult to manage the Mac devices proactively. 

They rely on a third-party tool for the packaging, which is why they are lagging.

I would like to see Apple and Mac devices have zero-day support. It needs to be activated.

The Macbook downloadable license needs to be integrated.

We have faced some issues with the stability of this solution.

It is not as stable on mobile devices as Jamf Pro and Mac devices.

They do not have 24/7 support or in-person support available in OEM. Any issues we have will take one or two days to get a response. As we are in India, the response comes a bit late and will drag to the next day or two. Will be waiting for at least two days for a solution in the OEM.

I have only used it with Mac devices. Comparatively for Mac devices, I can rate it a six out of ten.

We use the solution with Horizon to set up VRA for new solutions.

When we publish the applications, getting the credentials to log in and keep the application up or running is easy.

The database gets corrupted when used in the cluster. Sometimes it works, sometimes it doesn't.

I have been using VMware Identity Manager since 2015-16.

The product is unstable.

You can use it anywhere. It's for everyone and every business.

I rate the solution’s scalability a five out of ten.

The initial setup is difficult and takes 30 minutes to complete. Depending on the customer, the deployment and configuration could take hours to weeks.

I rate the initial setup a four out of ten, where one is difficult and ten is easy.

Overall, I rate the solution a seven or eight out of ten.

The solution's use cases can vary depending on the organization. For example, we have deployed projects for BYOD, Mac Management, and Windows Management solutions. Each project is different and tailored to the specific needs of the organization. One of the benefits for our customers is the ease of use with a single platform to manage all devices. The dashboard is visually appealing and provides compliance insights for CIOs and CTOs to review.

Windows Patch Management is a wonderful feature of the solution.

The solution is an improved version. Pricing is a limitation. I think it's on the higher side, so if it were cheaper, it would benefit more organizations.

I have experience with VMware Workspace ONE for more than five years. I am working as a SI, and my company has a partnership with Microsoft or VMware. We are a premium partner for VMware. Also, I am using the latest version of the solution.

It is a very stable product.

It is a highly scalable solution, allowing you to start with a hundred licenses and scale up to multiple lakh licenses.

Sometimes, we face an issue and raise a ticket. The technical support team is fantastic and resolves the issue. VMware is a well-known brand that doesn't need any acknowledgment.

The setup process was not complex since my company mostly sells cloud-based instances, which means they are already pre-configured. We only need to configure the policies based on the use cases, and it works seamlessly. Therefore, the setup process is effortless. Additionally, the solution does not require any maintenance as it is a cloud instance, and all maintenance will be taken care of by VMware.

My company's customers have experienced a return on investment using the solution.

Currently, the product is priced at around 50 USD. However, in India, there is a similar product available for around 25 USD.

In comparison to other tools, VMware Workspace ONE has some cons, especially from a pricing perspective. However, one of its pros is that other tools may not manage identity or access as effectively. Despite this advantage, the pricing of VMware Workspace ONE is still considered relatively high.

VMware products, in my opinion, is an exceptional product, and it allows for the management of a complete device fleet from a single console. It can manage Windows, Mac, Android, or iOS devices, and policy configurations are straightforward to deploy. I would recommend this solution to others since I have already recommended it to most of my customers. Overall, I rate the solution a ten out of ten.

I use Workspace ONE for my work with Homeland Security, but we're getting rid of it. VMware is the current mobile user platform for Homeland Security, specifically weapons of mass destruction. I've been consulting with them for the last four years, and I moved over to weapons of mass destruction four months ago. 

They're switching from VMware to Intune, and I was concerned with the due diligence. They've made a decision. and I'm helping them make that transition so that they can properly integrate the state and local devices for detecting chemical, biological, and nuclear attacks.

I just know some people at VMware at the senior level, and I talk to them when necessary. Homeland Security wasn't using the product how they should and they didn't reach out to VMware to identify the holes in the processes or inadequacies of the application that could've been addressed. 

The people in the weapons of mass destruction division didn't have the technical competencies to understand the software solutions, so they brought in a consulting company called Mobile Mentor, which is an Intune reseller. I told them that wasn't a reason to switch. 

VMware Workspace ONE is like any other product. You need to work with the vendor's software engineers to get the features you need to support your infrastructure. They can provide the technical modifications to the software you need to support your environment. 

For example, the Department of Defense has a peculiar IT infrastructure in terms of how they use SonicWall for mobile devices. If someone's using an Apple iPhone or an Android device, how do you partition it to support the mission? Public sector workers need to use a government cell because of the sensitive business they conduct on those devices. Mobile devices also include laptops and cell phones, creating more complexity. 

The bigger vendors like VMware, Insight, and MobileIron can assign engineers to customers. You can work with them to develop the right competency to use the product. 

I rate VMware Workspace ONE eight out of 10. 

Our primary use case is to control the email services for mobile devices and we are controlling that just to avoid leakage of the information for those devices.

The most valuable features are the ones that control the leaking.

The application itself individuals are getting annoyed with it. They are looking to integrate with ABB applications regardless of whether it is Android or iOS based. We are wanting to shift from this application because of the integration issues we are facing.

I have been working with VMware Workspace ONE for the past three years.

We currently have around one thousand end users.

I have spoken with technical support many times. I would rate them an eight on a scale of one to ten.

The initial setup is moderately complex. On a scale of one to five, I would rate that a five. The deployment time takes about seven months.

The pricing currently is higher than the competition.

It is based on the requirements. If he has Intune and has the Microsoft license already in place, it is based on those requirements, and based on the circumstances. But ultimately it is a good choice, I would not say it is a bad choice. I would rate VMware Workspace ONE an eight on a scale of one to ten.

We are resellers of this solution. The general use case for VMware Workspace ONE is when we need a virtual desktop.

VMware Workspace ONE gives our clients more management capacity. It makes administration control more secure, saving them time and money.

The most valuable feature of VMware Workspace ONE is that it can support most end users' enterprise applications.

VMware Workspace ONE is a stable solution.

This solution is scalable.

VMware's technical support is good. It can be difficult to reach the right person, but once you do, they are good. They are a bit slow but effective.

The initial setup is a bit complex. Deployment of VMware Workspace ONE takes about a week.

VMware Workspace requires approximately one to one and a half people to deploy and maintain the solution. These individuals are usually in a server admin or network admin role.

Our clients have commented that while it costs more for the year because of the need to add storage and servers, year two they see a decrease. They are seeing a savings of approximately 35% with the reduced need to buy new laptops and desktops. 

Our customers are concerned about the costs. The solution is higher than they want it to be. There are additional fees beyond the licensing fees. You need to have additional resources, like servers and more storage. This can become very expensive.

If you are considering VMware Workspace ONE, be sure to plan for the extra storage and server costs. 

I would rate this solution a 7 out of 10.

VMware Workspace ONE is used mainly for mobile device management.

What I found most valuable in VMware Workspace ONE is that it's user-friendly. It has a good interface for users to get access to applications and files. It's also a good source of feedback between IT and users.

A room for improvement for this product is its integration with Microsoft. It could be better, though most of it is there. There are some dependencies with Microsoft that aren't 100% yet, for example: compliance synchronization. It's something VMware is probably working on, but that's what's missing currently.

I've been working with VMware Workspace ONE for six years.

VMware Workspace ONE is a stable solution.

VMware Workspace ONE is scalable. When they're in the cloud, scaling will be handled by VMware, but for on-premises environments, it's easy to scale up if you need more resources for servers.

VMware technical support is good. It depends on what trouble we get, but if there's a known fix, they're able to fix it fast. If there's a fix that needs to be created, they will focus on it and prioritize it.

The initial setup for this solution is straightforward, especially because I've done this for six years. If you know what you're doing, setting it up is easy.

This solution was implemented in-house. I could probably have done everything, but I don't have time to do everything myself, so we work as a team and share tasks between us. We don't need VMware tech support for the deployment, not unless we find some bugs.

VMware Workspace ONE has a yearly license. You pay upfront for one year. You have to buy licenses for one year at a time.

I evaluated Microsoft Enterprise Mobility.

I work as a consultant, so I'm working with VMware Workspace ONE for my customers. I work with several different versions of this solution, but mostly with the latest version, and it will also depend on the requirement. Deployment is both on-premises and on cloud.

Completing the deployment for a cloud configuration of VMware Workspace ONE depends on how much you want to do, but a good, basic configuration could take three to five days.

We work with different customers, so this solution scales from a few hundred to several thousand users. I'm working mainly with iOS, Android, and macOS. They also have colleagues that handle the Windows desktop configurations.

The number of people needed for a VMware Workspace ONE deployment varies. I can't do everything alone, but if you are running it on-premises, the company should have resources, including handling vacations and sickness. There should be available resources for its deployment.

I'm giving VMware Workspace ONE a score of eight out of ten.

The solution was based on Linux and Windows. We used to test other systems. The solution is quite useful if we are not using encryption. The solution was quite good for my private use cases. It is easy to start something and work from scratch.

I tried to use the tool on an encrypted disk, but it was inconvenient. The encryption was difficult. The product must be available for more hardware.

I have used the solution in the past twelve months.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a ten out of ten. I use the product for my daily routine work.

I rate the ease of setup an eight or nine out of ten. The product is installed on our hardware. It's not available for each server and hardware. The deployment took a few weeks.

I rate the pricing a five out of ten.

Currently, I am using Proxmox. Proxmox is more available for simple tasks on PCs and Laptops.

Currently, the firmware is not working on the hardware. I do simple projects. Integrating the solution with other enterprise systems has moderately improved our operational efficiency. I will recommend the product to others. It is quite good. I like the tool. Overall, I rate the solution a five out of ten.