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PeerSpot user
Datacenter TeamLeader at Crystal Neworks Egypt
Real User
Top 10
Scalable with good technical support, but integration needs improvement
Pros and Cons
  • "The most valuable feature is that it will use my credentials to access various parts of the infrastructure or other solutions, such as vRealize."
  • "Many of the features that exist in Active Directory do not exist in Identity Manager, which means that people depend on Active Directory."

What is our primary use case?

I use this solution as a single sign-on, and I can join other domains in my environment. You can also get permission from the users to access something from my desktop or portable.

What is most valuable?

The most valuable feature is that it will use my credentials to access various parts of the infrastructure or other solutions, such as vRealize.

If some kind of disaster happens then it is possible to restore the identity manager database from a backup.

What needs improvement?

I would like to integrate this solution with VRE and VDI. They can now be installed, but they operate as separate components.

Many of the features that exist in Active Directory do not exist in Identity Manager, which means that people depend on Active Directory.

For how long have I used the solution?

I have been using this solution for approximately three years.
Buyer's Guide
Workspace ONE UEM
March 2025
Learn what your peers think about Workspace ONE UEM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,877 professionals have used our research since 2012.

What do I think about the scalability of the solution?

This is a scalable solution. We can have dual or multiple identity managers and replicate data between them.

How are customer service and support?

The technical support is good and we have had no problem with them.

How was the initial setup?

The initial setup of this solution is straightforward.

What other advice do I have?

This is a solution that I recommend.

For the purpose that this solution is designed for it works great, but it doesn't compare well with other solutions.

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Engineer at a tech services company with 10,001+ employees
MSP
The solution offers a great deal of management for devices. But, the level of support still needs improvement

What is most valuable?

The Organization group approach they have taken to manage both Device and Administrative access

How has it helped my organization?

It has help in providing administrators with a way to separate devices based on business use cases.

What needs improvement?

There are currently canned reports that provide a a great deal of device detail. But, there could be room for the solutions to allow for custom reporting for ad-hoc reports

For how long have I used the solution?

3 years

How are customer service and technical support?

Customer Service:

This is an area that could use some improvement. we have had a few incidents where the level of support was not what it was pictured to be.

Technical Support:

There are a lot of very skilled engineers well versed in all aspects of the solution.

Which solution did I use previously and why did I switch?

We have used multiple solutions. We are responsible for service delivery so we are expected to be familiar with the main players in the industry.

How was the initial setup?

It depends. On-prem is a lot more involved than SaaS. There are a lot of moving parts for the on-prem version of the solution that can be consolidates if it is the desire of the client/customer.

What about the implementation team?

Vendor. We have had a great experience with all of our current clients.

Which other solutions did I evaluate?

Yes, MobileIron, MaaS360, Blackberry, XenMobile, Afaria, Soti, Good.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Workspace ONE UEM
March 2025
Learn what your peers think about Workspace ONE UEM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,877 professionals have used our research since 2012.
General Manager at ti724
Real User
Feature-rich, and performs comparatively well
Pros and Cons
  • "It has all of the features that we need to use and that we want to use."
  • "I would like to see some integration with native Microsoft products such as Anti-value."

What is most valuable?

It has all of the features that we need to use and that we want to use.

What needs improvement?

I would like to see some integration with native Microsoft products such as anti-value.

What's my experience with pricing, setup cost, and licensing?

Pricing is an area that could be improved. 

They are much better than Microsoft but it is difficult to compete against them.

Microsoft has everything embedded and VMware is a different product.

What other advice do I have?

I would rate VMware Workspace ONE an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Solution Sales Supervisor at a tech services company with 1,001-5,000 employees
Real User
Enables setting up groups with different deployment policies, but MBM/MCM could be better
Pros and Cons
  • "Among the most important improvements is the ability to set up different groups with different deployment policies."
  • "The Content Locker cannot inherit permissions for the Windows Public Folder. If they could integrate with Microsoft on this point, it would be the perfect functionality."

What is our primary use case?

My customer is a Microsoft and Apple site, 99 percent of the system in Windows Servers, and the company gives every manager an iPad or iPad Pro (500-plus devices).

We deployed the MDM functionality of AirWatch to control all devices and MEM is the next step. We are struggling in MBM/MAM because all the applications are IE compatible.

How has it helped my organization?

The company used DEP to manage all devices previously. Now, with AirWatch (Workspace ONE Advanced) they can manage all devices and apps more easily. Among the most important improvements is the ability to set up different groups with different deployment policies.

What is most valuable?

MEM is valuable because all push emails can be monitored.

What needs improvement?

MBM/MCM could be improved. MBM can support specific versions of development tools. If VMware would let the customer know this more clearly, we would not need to waste time explaining this and delaying the project.

Also, the Content Locker cannot inherit permissions for the Windows Public Folder. If they could integrate with Microsoft on this point, it would be the perfect functionality.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Workspace ONE UEM Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Workspace ONE UEM Report and get advice and tips from experienced pros sharing their opinions.