We use Amazon WorkDocs for file sharing at our workplace.
What is our primary use case?
What is most valuable?
Users don't need to rely on networks with Amazon WorkDocs, and team collaboration is easier when using WorkDocs. For content sharing, it provides automation features that can be customized according to needs, which are some of the best features that I appreciate.
The security framework we use internally with WorkDocs is not exposed outside. The role-based access is provided based on your role within the team. These are built-in features that are configurable from the AWS console.
What needs improvement?
Data encryption with Amazon WorkDocs can be improved. Security can be enhanced with more robust data encryption capabilities.
File migration is another area for improvement. If an organization is not using Amazon WorkDocs and their files are on-premises, better support for migration would be beneficial. Similar to data warehouses where facilities are available to move from one service to another, migration features could be enhanced with Amazon WorkDocs.
For how long have I used the solution?
I have been working with Amazon Web Services solutions for seven to eight years, which has given me experience with Amazon WorkDocs.
What do I think about the stability of the solution?
The auditing features of Amazon WorkDocs have not helped meet compliance needs.
How are customer service and support?
Amazon support resolves issues very quickly whenever we coordinate with them.
How would you rate customer service and support?
Positive
How was the initial setup?
Initial setup on Amazon WorkDocs is straightforward because they provide it as a service.
What other advice do I have?
I work as a software engineer in fraud prevention projects where I function primarily as a data engineer. I work with data warehouses, which are centralized storage systems where transactions through databases occur and data from various client sources is consolidated.
Amazon WorkDocs can be integrated with AWS Lambda and used with step functions. If publishing with SNS, WorkDocs can subscribe to SNS as well. The integration capabilities of WorkDocs with other AWS services are strong.
For access, we use Okta with our AWS account, and we can only log in through our laptops. We authenticate and access whatever services we are authorized to use from the company. Mobile access is not allowed.
On a scale of 1-10, I rate Amazon WorkDocs an 8.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
