We operate in the education sector and we use it for our staff and students to access our cloud-based application. This includes our learning management system, Canvas and a few systems. We also use it for our guests on site.
Director of Information Technology at a university with 51-200 employees
Cloud networking solution that offers good communication and insights into the company's roadmap
Pros and Cons
- "This is the second time I've implemented and installed this solution and I think it is outstanding. The support is excellent and so is the hardware. We don't need much support because nothing really goes wrong."
- "We needed the help of network consultants to complete the setup for us."
What is our primary use case?
What is most valuable?
This is the second time I've implemented and installed this solution and I think it is outstanding. The support is excellent and so is the hardware. We don't need much support because nothing really goes wrong.
For how long have I used the solution?
We have been using this solution for 10 years.
What do I think about the stability of the solution?
This is a stable solution.
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Aruba Wireless
April 2025

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What do I think about the scalability of the solution?
This is a scalable solution. We have 3,500 users in our organisation supported by Aruba.
How are customer service and support?
The customer service and support for this solution is excellent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Cisco. We were contacted by Aruba and had some fantastic demonstrations from them. We talked to other schools that had already implemented the solution. We looked at Gartner reports and where they sat in terms of their support, their product and their reputation in the market. We did extensive research on Aruba before switching.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We did enlist the help of network consultants to complete the setup for us. Three consultants were involved in the deployment and it took three days.
What other advice do I have?
What I really like about the company is they stay in touch with us and let us know what their roadmap is and what developments are coming. They are not just a company that sells you their solution and then disappears.
Aruba is a sound business investment because we hardly ever experience any issues. On one occasion when we had a failure, their support team helped us immediately.
I would rate this solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Sales Manager at ITWin Technology Sdn. Bhd.
Reasonably priced, reliable, and straightforward to set up
Pros and Cons
- "The cost is pretty good. It's what draws in the clients."
- "The solution is now taking eight to 12 months to deliver the product."
What is our primary use case?
We have many clients and therefore many use cases. It's used in manufacturing, hospitality, hospitals, commercial buildings, and shopping centers.
What is most valuable?
The cost is pretty good. It's what draws in the clients.
It has a straightforward initial setup.
The solution can scale.
It's a stable product.
Technical support is good.
What needs improvement?
The solution is now taking eight to 12 months to deliver the product. It takes too long to receive it right now.
Depending on how you design the setup, it can get complicated.
For how long have I used the solution?
I've been dealing with the solution for ten or more years.
What do I think about the stability of the solution?
It's a stable solution. We haven't had any issues. It's reliable and the performance is good.
What do I think about the scalability of the solution?
You can scale the solution quite well. It's a good option for enterprises or large rollouts.
How are customer service and support?
It's been so far, so good with technical support. We're satisfied with it overall.
Which solution did I use previously and why did I switch?
We also use Ruckus Wireless.
How was the initial setup?
The initial setup's level of difficulty depends on how we design the network. It can be very complicated if we're talking on a campus level and there are a thousand touch points.
What about the implementation team?
I'm a systems integrator. I can implement the product for clients.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable.
What other advice do I have?
We are a system integrator, an IT company.
We are still selling the latest version.
I'd rate the solution eight out of ten. The customers for the most part are happy with it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Aruba Wireless
April 2025

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866,088 professionals have used our research since 2012.
IT Supervisor at TPC VINA Plastic and Chemical Corp., Ltd.
Priced well, stable, and good support
Pros and Cons
- "Aruba Wireless has been straightforward to set up."
- "The user interface could be improved in Aruba Wireless. This would make the setup easier."
What is our primary use case?
We are using Aruba Wireless to connect our internal network.
What needs improvement?
The user interface could be improved in Aruba Wireless. This would make the setup easier.
For how long have I used the solution?
I have been using Aruba Wireless for approximately three years.
What do I think about the stability of the solution?
Aruba Wireless is a stable solution.
What do I think about the scalability of the solution?
We have approximately 200 people using this solution in my organization.
How are customer service and support?
I have used the support from Aruba Wireless.
I rate the support from Aruba Wireless a four out of five.
Which solution did I use previously and why did I switch?
I was previously using Cisco small business. We switched to Aruba Wireless because the capacity was better and was more stable. I wanted to switch to SQL Enterprise but the price was very high compared to Aruba Wireless.
How was the initial setup?
Aruba Wireless has been straightforward to set up.
I rate the initial setup of Aruba Wireless a four out of five.
What was our ROI?
I have received a return on investment while using Aruba Wireless.
What's my experience with pricing, setup cost, and licensing?
The price of Aruba Wireless has a more competitive price than other solutions.
I rate the price of Aruba Wireless a four of five.
What other advice do I have?
I rate Aruba Wireless an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Support at MayaSoft
Reasonably priced and simple to install, but scalability is limited.
Pros and Cons
- "The coverage, concurrent user life, and visualization are the most valuable features of these solutions."
- "The coverage, concurrent user life, and visualization are the most valuable features of these solutions."
What is most valuable?
The coverage, concurrent user life, and visualization are the most valuable features of these solutions.
What needs improvement?
The configuration of the virtual controller could be improved. When they reach a maximum of 100 the configuration is lost.
In the next release, I would like the WiFi text included.
Whether videos are online or in live sessions, it can take a long time to deliver videos in Aruba Wireless.
What do I think about the stability of the solution?
Aruba Wireless is a stable product.
What do I think about the scalability of the solution?
Aruba Wireless is scalable, but it has limitations.
When you reach the limit of 100 users or have too many devices, you will experience a loss of connectivity.
How are customer service and support?
In Jordan, the technical support for Aruba Wireless is very good.
Which solution did I use previously and why did I switch?
I am certified, in Sophos XG.
We work with Full Configuration, Virtual Controller Wireless, Ruckus, and Cisco.
How was the initial setup?
For our customers, we deploy both on the cloud and on-premises.
The initial setup of Aruba Wireless is easy, but the controller device is difficult.
The virtual controller process is very simple. For example, configuring a user portal or a cap portal is extremely difficult.
To configure a user, I must log in to the user portal, with a username, and password. It's extremely difficult in the device controller.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable. I would rate it a three out of five.
What other advice do I have?
I would rate Aruba Wireless a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Stable long distance connection that needs better support
Pros and Cons
- "We appreciate the integration options that are available."
- "I believe that Aruba's support could be improved."
What is our primary use case?
We use this solution for law enforcement, medical, etc.
How has it helped my organization?
We have couple campus and throughout the country. Our users are able to use their laptop or cell phone while on the move from one location to different location across the country while maintaining connection. And also for me as administrator, we can use Aruba WIFI along with the clear path authentication, TechX, and Samuel. This enables users to experience seamless connection to the organization.
What is most valuable?
We appreciate the integration options that are available.
What needs improvement?
I believe that Aruba's support could be improved.
What do I think about the stability of the solution?
Aruba is pretty stable.
What do I think about the scalability of the solution?
This solution is extremely scalable. We have about one thousand users and have license for ten thousand.
How are customer service and support?
They made some changes to support that I am not happy with.
Which solution did I use previously and why did I switch?
We have used Cisco and Ruckus in the past. We are still using Ruckus, but stopped using Cisco due to directors orders.
How was the initial setup?
The initial setup was pretty straightforward and took just a couple of hours.
What about the implementation team?
We deployed via out in-house team of a couple of engineers.
What other advice do I have?
Be sure that you know your infrastructure, how many users will be using it, and how many SSIDs you use. This will help you maximize integrations and have engineers that can successfully navigate the new system.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Product Manager/ Senior Presales engineer at a computer software company with 501-1,000 employees
Reliable with excellent signal strength and lots of great features
Pros and Cons
- "The stability is the best. It's very reliable."
- "Sometimes the configuration is difficult."
What is our primary use case?
We using now working with a customer in Jedda. We sold more than 738 access points - 294 outdoor access points and around 500 indoor ones. We sold a controller for this number as well.
What is most valuable?
Aruba has a lot of features.
The stability is the best. It's very reliable.
The roaming signal is excellent.
You can do firewalling over the WiFi which is unique.
The initial setup is easy.
What needs improvement?
Sometimes the configuration is difficult.
Aruba needs to offer an IT telephone in order to can catch all of the market. Cisco already has an IT telephone security product. Aruba does not. If Aruba offered an IP conference option it would be great.
For how long have I used the solution?
I've worked with Aruba for seven years at this point.
What do I think about the stability of the solution?
The stability is great, as is the reliability and the performance. there are no bugs or glitches. it doesn't crash or freeze. the signal is strong.
What do I think about the scalability of the solution?
Aruba is scalable. Many products are. For example, if we have a controller, we can manage 2,000 access points and can add another thousand access points.
How are customer service and support?
Technical support is very good, very qualified. We are very happy with their level of knowledge and support.
Which solution did I use previously and why did I switch?
We are a partner for Aruba, Cisco, and Huawei.
How was the initial setup?
The implementation is easy. Anyone that has a platform from Aruba or knows about Aruba knows about configuring the product, which can be difficult. There are many deployment options for a natural configuration. You need to figure out what type of deployment you are doing (and there can be many) and do it according to your specific needs. If one has enough experience or is certified from Aruba, he can do it. If he doesn't it's complex and difficult.
ClearPass from Aruba is complicated. However, it's a very good, powerful software.
What other advice do I have?
We are on a partner, gold partner at tier-one for HP. We are working directly with the vendor. There isn't any team, or any supplier, or anyone between us and Aruba. For Cisco, we are working with their team or, and the suppliers from Europe, from Dubai. We request some material from them, and that's all. Huawei has the same setup as Cisco.
I'm certified ACMP, ACSP, ACDB, and a certified ACAD, AC professional.
While the latest release was 10, we are working with 8.7.
New users will get a lot of benefits from Aruba. They have a lot of products - including ClearPass. Users will not find any net solution like ClearPass, from anyone. In Gartner, it is a leader in IoT for wired and wireless IoT such as cameras, access control, et cetera. They also have great switches. It's a very big vendor like HP.
Aruba has a lifetime warranty. You don't need to get proactive care; the hardware already has a lifetime warranty. In the end, you will get a lot of benefits.
I'd rate the solution at a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Group IT Manager at Meridian
Good stability so far
Pros and Cons
- "The stability of Aruba Wireless has been good."
- "Aruba Wireless has room to improve the connection from one AP to another."
What needs improvement?
Aruba Wireless has room to improve the connection from one AP to another.
For how long have I used the solution?
I have been using Aruba Wireless for three years.
What do I think about the stability of the solution?
The stability of Aruba Wireless has been good.
What do I think about the scalability of the solution?
We have not required scaling at this point.
How are customer service and support?
I would rate solution's technical support a 7 out of 10.
What other advice do I have?
If you are considering Aruba Wireless, make sure you have the best implementation team possible. One that knows the product.
Overall, I would rate this solution an 8 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project and Services Manager at Gensystems
Easy to set up, connect, and configure
Pros and Cons
- "We were able to increase capacity very easily."
- "They could work on energy consumption as this equipment needs a lot of energy."
What is our primary use case?
We installed Aruba Wireless for some clients who needed to expand their network inside offices or homes.
What is most valuable?
It's an excellent solution overall. We were able to increase capacity very easily.
This type of equipment is easy - very easy to connect and configure inside a network. For example, you can use a cell phone to configure. It is very, very simple.
When you want to check if the equipment is working it's quite straightforward. You can do it just with a cell phone. You can check if you've got any problem or any type of equipment connected to the network. It's useful to be able to check what the equipment is connected to or if there is a mesh connection between other APs. You don't need to use a physical cable.
While I haven't used it, Aruba has a server that can not just check the equipment, but also validate or log into the network. This type of server is wonderful, however, I don't know the name.
The initial setup is quite simple.
What needs improvement?
Many features are already in development. For example, Aruba Central, or the server to verify the type of equipment is connected to the network centrally. It's very useful and is a good solution for home or business, and it supports more than 200 pieces of equipment.
We're not really missing any features at this time.
They could work on energy consumption as this equipment needs a lot of energy. This is probably what needs to be improved in the future, as, currently, this type of equipment consumes more than 60 watts. I understand that it needs more power to work, however, there must be a way to lessen it in future releases.
For how long have I used the solution?
We've worked with this solution throughout the year.
What do I think about the stability of the solution?
The solution is stable and allows you to connect any kind of equipment - cell phones, tablets, laptops, any type of equipment that has a wifi connection. It is very easy to connect. There are no issues. There can be about 50 or 60 pieces of equipment working at the same time without losing connection or velocity, or use of equipment.
What do I think about the scalability of the solution?
The solution can scale well and has helped us to increase capacity.
We don't have plans to increase usage at this time.
How was the initial setup?
We installed one first, the first AP, the first equipment, and the others' equipment could connect without a network cable - just by mesh, like a network without cables. We increased the capacity of the network with this type of technology solution.
It is very easy to use. You just load an app on your cell phone from the Apple Store. You can continue with this application on your cell phone.
What other advice do I have?
I would rate the solution at a ten out of ten. We've been quite satisfied with its capabilities.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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