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reviewer967293 - PeerSpot reviewer
Director of Information Technology at a university with 51-200 employees
Real User
Cloud networking solution that offers good communication and insights into the company's roadmap
Pros and Cons
  • "This is the second time I've implemented and installed this solution and I think it is outstanding. The support is excellent and so is the hardware. We don't need much support because nothing really goes wrong."
  • "We needed the help of network consultants to complete the setup for us."

What is our primary use case?

We operate in the education sector and we use it for our staff and students to access our cloud-based application. This includes our learning management system, Canvas and a few systems. We also use it for our guests on site.

What is most valuable?

This is the second time I've implemented and installed this solution and I think it is outstanding. The support is excellent and so is the hardware. We don't need much support because nothing really goes wrong.

For how long have I used the solution?

We have been using this solution for 10 years.

What do I think about the stability of the solution?

This is a stable solution. 

Buyer's Guide
Aruba Wireless
April 2025
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What do I think about the scalability of the solution?

This is a scalable solution. We have 3,500 users in our organisation supported by Aruba. 

How are customer service and support?

The customer service and support for this solution is excellent. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Cisco. We were contacted by Aruba and had some fantastic demonstrations from them. We talked to other schools that had already implemented the solution. We looked at Gartner reports and where they sat in terms of their support, their product and their reputation in the market. We did extensive research on Aruba before switching.

How was the initial setup?

The initial setup is straightforward. 

What about the implementation team?

We did enlist the help of network consultants to complete the setup for us. Three consultants were involved in the deployment and it took three days. 

What other advice do I have?

What I really like about the company is they stay in touch with us and let us know what their roadmap is and what developments are coming. They are not just a company that sells you their solution and then disappears.

Aruba is a sound business investment because we hardly ever experience any issues. On one occasion when we had a failure, their support team helped us immediately.

I would rate this solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Hoon Lim Chin - PeerSpot reviewer
Sales Manager at ITWin Technology Sdn. Bhd.
Real User
Reasonably priced, reliable, and straightforward to set up
Pros and Cons
  • "The cost is pretty good. It's what draws in the clients."
  • "The solution is now taking eight to 12 months to deliver the product."

What is our primary use case?

We have many clients and therefore many use cases. It's used in manufacturing, hospitality, hospitals, commercial buildings, and shopping centers.

What is most valuable?

The cost is pretty good. It's what draws in the clients. 

It has a straightforward initial setup.

The solution can scale.

It's a stable product.

Technical support is good.

What needs improvement?

The solution is now taking eight to 12 months to deliver the product. It takes too long to receive it right now.

Depending on how you design the setup, it can get complicated. 

For how long have I used the solution?

I've been dealing with the solution for ten or more years. 

What do I think about the stability of the solution?

It's a stable solution. We haven't had any issues. It's reliable and the performance is good. 

What do I think about the scalability of the solution?

You can scale the solution quite well. It's a good option for enterprises or large rollouts. 

How are customer service and support?

It's been so far, so good with technical support. We're satisfied with it overall. 

Which solution did I use previously and why did I switch?

We also use Ruckus Wireless.

How was the initial setup?

The initial setup's level of difficulty depends on how we design the network. It can be very complicated if we're talking on a campus level and there are a thousand touch points. 

What about the implementation team?

I'm a systems integrator. I can implement the product for clients. 

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?

We are a system integrator, an IT company.

We are still selling the latest version.

I'd rate the solution eight out of ten. The customers for the most part are happy with it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Aruba Wireless
April 2025
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
861,524 professionals have used our research since 2012.
LamViet Tan - PeerSpot reviewer
IT Supervisor at TPC VINA Plastic and Chemical Corp., Ltd.
Real User
Priced well, stable, and good support
Pros and Cons
  • "Aruba Wireless has been straightforward to set up."
  • "The user interface could be improved in Aruba Wireless. This would make the setup easier."

What is our primary use case?

We are using Aruba Wireless to connect our internal network.

What needs improvement?

The user interface could be improved in Aruba Wireless. This would make the setup easier.

For how long have I used the solution?

I have been using Aruba Wireless for approximately three years.

What do I think about the stability of the solution?

Aruba Wireless is a stable solution.

What do I think about the scalability of the solution?

We have approximately 200 people using this solution in my organization.

How are customer service and support?

I have used the support from Aruba Wireless.

I rate the support from Aruba Wireless a four out of five.

Which solution did I use previously and why did I switch?

I was previously using Cisco small business. We switched to Aruba Wireless because the capacity was better and was more stable. I wanted to switch to SQL Enterprise but the price was very high compared to Aruba Wireless.

How was the initial setup?

Aruba Wireless has been straightforward to set up.

I rate the initial setup of Aruba Wireless a four out of five.

What was our ROI?

I have received a return on investment while using Aruba Wireless.

What's my experience with pricing, setup cost, and licensing?

The price of Aruba Wireless has a more competitive price than other solutions.

I rate the price of Aruba Wireless a four of five.

What other advice do I have?

I rate Aruba Wireless an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mahmoud Shehadeh - PeerSpot reviewer
Technical Support at MayaSoft
Real User
Reasonably priced and simple to install, but scalability is limited.
Pros and Cons
  • "The coverage, concurrent user life, and visualization are the most valuable features of these solutions."
  • "The coverage, concurrent user life, and visualization are the most valuable features of these solutions."

What is most valuable?

The coverage, concurrent user life, and visualization are the most valuable features of these solutions.

What needs improvement?

The configuration of the virtual controller could be improved. When they reach a maximum of 100 the configuration is lost.

In the next release, I would like the WiFi text included.

Whether videos are online or in live sessions, it can take a long time to deliver videos in Aruba Wireless.

What do I think about the stability of the solution?

Aruba Wireless is a stable product.

What do I think about the scalability of the solution?

Aruba Wireless is scalable, but it has limitations. 

When you reach the limit of 100 users or have too many devices, you will experience a loss of connectivity.

How are customer service and support?

In Jordan, the technical support for Aruba Wireless is very good.

Which solution did I use previously and why did I switch?

I am certified, in Sophos XG.

We work with Full Configuration, Virtual Controller Wireless, Ruckus, and Cisco.

How was the initial setup?

For our customers, we deploy both on the cloud and on-premises.

The initial setup of Aruba Wireless is easy, but the controller device is difficult.

The virtual controller process is very simple. For example, configuring a user portal or a cap portal is extremely difficult.

To configure a user, I must log in to the user portal, with a username, and password. It's extremely difficult in the device controller.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable. I would rate it a three out of five.

What other advice do I have?

I would rate Aruba Wireless a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Advisory Systems Engineer at a government with 5,001-10,000 employees
Real User
Stable long distance connection that needs better support
Pros and Cons
  • "We appreciate the integration options that are available."
  • "I believe that Aruba's support could be improved."

What is our primary use case?

We use this solution for law enforcement, medical, etc.

How has it helped my organization?

We have couple campus and throughout the country. Our users are able to use their laptop or cell phone while on the move from one location to different location across the country while maintaining connection. And also for me as administrator, we can use Aruba WIFI along with the clear path authentication, TechX, and Samuel. This enables users to experience seamless connection to the organization.

What is most valuable?

We appreciate the integration options that are available.

What needs improvement?

I believe that Aruba's support could be improved.

What do I think about the stability of the solution?

Aruba is pretty stable.

What do I think about the scalability of the solution?

This solution is extremely scalable. We have about one thousand users and have license for ten thousand.

How are customer service and support?

They made some changes to support that I am not happy with.

Which solution did I use previously and why did I switch?

We have used Cisco and Ruckus in the past. We are still using Ruckus, but stopped using Cisco due to directors orders.

How was the initial setup?

The initial setup was pretty straightforward and took just a couple of hours.

What about the implementation team?

We deployed via out in-house team of a couple of engineers.

What other advice do I have?

Be sure that you know your infrastructure, how many users will be using it, and how many SSIDs you use. This will help you maximize integrations and have engineers that can successfully navigate the new system.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Leon Rautenbach - PeerSpot reviewer
Group IT Manager at Meridian
Real User
Good stability so far
Pros and Cons
  • "The stability of Aruba Wireless has been good."
  • "Aruba Wireless has room to improve the connection from one AP to another."

What needs improvement?

Aruba Wireless has room to improve the connection from one AP to another.

For how long have I used the solution?

I have been using Aruba Wireless for three years.

What do I think about the stability of the solution?

The stability of Aruba Wireless has been good.

What do I think about the scalability of the solution?

We have not required scaling at this point.

How are customer service and support?

I would rate solution's technical support a 7 out of 10.

What other advice do I have?

If you are considering Aruba Wireless, make sure you have the best implementation team possible. One that knows the product.

Overall, I would rate this solution an 8 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project and Services Manager at Gensystems
Real User
Easy to set up, connect, and configure
Pros and Cons
  • "We were able to increase capacity very easily."
  • "They could work on energy consumption as this equipment needs a lot of energy."

What is our primary use case?

We installed Aruba Wireless for some clients who needed to expand their network inside offices or homes.

What is most valuable?

It's an excellent solution overall. We were able to increase capacity very easily.

This type of equipment is easy - very easy to connect and configure inside a network. For example, you can use a cell phone to configure. It is very, very simple. 

When you want to check if the equipment is working it's quite straightforward. You can do it just with a cell phone. You can check if you've got any problem or any type of equipment connected to the network. It's useful to be able to check what the equipment is connected to or if there is a mesh connection between other APs. You don't need to use a physical cable.

While I haven't used it, Aruba has a server that can not just check the equipment, but also validate or log into the network. This type of server is wonderful, however, I don't know the name.

The initial setup is quite simple.

What needs improvement?

Many features are already in development. For example, Aruba Central, or the server to verify the type of equipment is connected to the network centrally. It's very useful and is a good solution for home or business, and it supports more than 200 pieces of equipment.

We're not really missing any features at this time. 

They could work on energy consumption as this equipment needs a lot of energy. This is probably what needs to be improved in the future, as, currently, this type of equipment consumes more than 60 watts. I understand that it needs more power to work, however, there must be a way to lessen it in future releases.

For how long have I used the solution?

We've worked with this solution throughout the year.

What do I think about the stability of the solution?

The solution is stable and allows you to connect any kind of equipment - cell phones, tablets, laptops, any type of equipment that has a wifi connection. It is very easy to connect. There are no issues. There can be about 50 or 60 pieces of equipment working at the same time without losing connection or velocity, or use of equipment.

What do I think about the scalability of the solution?

The solution can scale well and has helped us to increase capacity.

We don't have plans to increase usage at this time.

How was the initial setup?

We installed one first, the first AP, the first equipment, and the others' equipment could connect without a network cable - just by mesh, like a network without cables. We increased the capacity of the network with this type of technology solution.

It is very easy to use. You just load an app on your cell phone from the Apple Store. You can continue with this application on your cell phone.

What other advice do I have?

I would rate the solution at a ten out of ten. We've been quite satisfied with its capabilities. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
C.T.O at Sastra Network Solution Inc. Pvt. Ltd.
Real User
Enhances network visibility, easy to implement and manage, good reporting
Pros and Cons
  • "The Airwave is the best feature for a single management point for all APs in the environment."
  • "The Help option within the GUI needs to be improved."

What is our primary use case?

This solution has been deployed for an enterprise environment with 105 Apps and controllers in HA for a government entity handling the user capacity of 1500 people.

Multiple SSIDs have been broadcasted with independent VLANs and user policy has been implemented.

The controllers are in HA. Both indoor and outdoor APs have been used in the environment.

The solution has been differentiated for Guests, Employees, and an unrestricted group. The APs have been deployed across 10 multistory buildings in high interference zones.

How has it helped my organization?

Aruba Wireless has succeeded in facilitating the implementation of a centralized wireless network to the client, covering multiple buildings expanding across the area of 58000 square meters.

There are no blind spots and users enjoy uninterrupted Wi-Fi. This has given the users complete mobility and the Quality of Service with the necessary security imposed.

It has met the customer expectations and is ready to scale for growing business demand. It has offered visibility into the network and enhanced the troubleshooting experience.

What is most valuable?

It is easy to implement and manage through a web GUI.

The adding of APs simply involves configuring a network port on the appropriate VLAN and plugging in the AP. The controller pushes the config out to the new AP.

The Airwave is the best feature for a single management point for all APs in the environment. 

It offers many reporting features as well as visual RF maps displaying heatmaps of the AP signals and client positioning. 

The addition of the APs on the existing swarm is plug and play to the desired VLAN.

What needs improvement?

The Help option within the GUI needs to be improved. It would be perfect to have it more descriptive about the functions and features it has.

The online documentation resources could be made more readily available for troubleshooting than to be engaged with the support through email and calls.

During the shipments, the firmware versions on the shipped outdoor APs, indoor APs, and controllers could be matched so that adaptation for the APs is easy.

They should add more features available on Aruba Airwave to the GUI.

For how long have I used the solution?

We have been suing Aruba Wireless for two years.

What do I think about the stability of the solution?

Stability is guaranteed.

What do I think about the scalability of the solution?

This is a very scalable product. 

How are customer service and technical support?

Technical support is excellent. They are more willing to help and be there for the customer.

Which solution did I use previously and why did I switch?

We did not switch products. Rather, our choice is based on customer requirements. It's the best-recommended product listed by Gartner on this segment.

How was the initial setup?

The initial setup is absolutely straightforward.

What about the implementation team?

Our in-house team is responsible for deployment.

What was our ROI?

The access points are more cost-effective over some other providers, both in cost per AP and the option of a controller-less environment. 

What's my experience with pricing, setup cost, and licensing?

It's comparatively priced; it's a bit expensive compared to competitors but worth the investment because of the performance, stability, and ease of deployment.

Which other solutions did I evaluate?

We had been working with vendors like Cisco and Ruckus.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. We are partner and SI.
PeerSpot user
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Updated: April 2025
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