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Project Manager at Aquastride Technologies
Real User
Jan 16, 2024
Helps DevOps engineers investigate and remediate issues with their resources on AWS and in multicloud and hybrid environments in the context of their applications
Pros and Cons
  • "The solution is user-friendly"
  • "Additional features can be added as per customer requirements."

What is our primary use case?

We have some applications that cater to the requirements of a Smart Farming community. We have some sensor soil sensors that are planted in the farms, and then these sensors collect soil data. Then we have the application analyze the inputs from the sensor and also take the weather parameters, crop details, and soil type.

What is most valuable?

The solution is user-friendly.

What needs improvement?

Additional features can be added as per customer requirements.

For how long have I used the solution?

I have experience using AWS Systems Manager for one year and six months.

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What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

A couple of thousand users are using the solution.

How was the initial setup?

The initial setup is easy. The setup was done in house directly from Microsoft development platform, it was pushed into AWS.

What's my experience with pricing, setup cost, and licensing?

As we were doing a government project so the government got the project at a very nominal cost.

What other advice do I have?

Overall, I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Senior Development Engineer at a marketing services firm with 51-200 employees
Real User
Oct 3, 2021
Root cause analysis helps us find source of unexpected spikes
Pros and Cons
  • "Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can predict the usability."
  • "Scalability is one of Services Manager's most valuable aspects, as it scales up along with demand."
  • "We formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves."
  • "Price is one of the biggest pain points with Services Manager. The pricing shoots up if there's a surge in demand."

What is our primary use case?

AWS Services Manager is used to upload the image. And if there's something wrong, we use it to look at the logs and diagnose problems. We sometimes use Services Manager to redeploy and deal with scaling issues and configuration—like for example, what kind of memory needs to be allocated. Things like that.

How has it helped my organization?

We need this service to publish our API. Different partners of the company use the API to get information. My company is a publisher, and they just had all their books in a hard copy. Then they went digital to compete with the rest of the world. Once they digitized everything, my company had to provide that information to the partners so they could consume that information and use it in different ways. So this solution does put the rest of the API on the cloud so the partners can access it.

What is most valuable?

Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can predict the usability. If there are unexpected spikes, then we can do a root cause analysis to see what's going wrong at this bottleneck.

What needs improvement?

The automation functions of Systems Manager need improvement. For example, we formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves. The other thing it needs is better integration with different solutions to make the whole deployment process a little easier.

For how long have I used the solution?

I've used AWS Systems Manager for around three years or so. Before that, I'd used it a few years on and off. When I was at my previous job, I used it for around three years. For the past six months, I've been working for Target. 

What do I think about the stability of the solution?

Services Manager is quite reliable. 

What do I think about the scalability of the solution?

Scalability is one of Services Manager's most valuable aspects. It scales up along with demand.  

How are customer service and support?

Support is one of the weak areas. Sometimes, they weren't as responsive as I would like. This only happened occasionally, not all of the time.

How was the initial setup?

As far as the basic setup goes, it's relatively simple. We read the documents, and then everything was straightforward. The documentation is good.

What's my experience with pricing, setup cost, and licensing?

Price is one of the biggest pain points with Services Manager. The pricing shoots up if there's a surge in demand. There needs to be a better alert system for the pricing that sends notifications with suggestions about what we should do to avoid these surges

What other advice do I have?

I would rate AWS Services Manager an eight. I say eight because I'm not sure if there's anything better now that there are so many solutions. If you're considering adopting AWS Services Manager, you should consider all the alternatives before deciding on one. Deploy a simple application on all the leading solutions and see which works the best. In addition to looking at performance, you have to evaluate all solutions based on essential features like log analysis and notifications. It would help if you had a table rating every provider according to these criteria and then made that call. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Jatin Sehrawat - PeerSpot reviewer
Cloud Engineer at a tech services company with 1-10 employees
Real User
Apr 22, 2024
Helps with the patching process as it eliminates the need for its users to do it manually
Pros and Cons
  • "With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems manually."
  • "The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required."

What is our primary use case?

My company just manages and deploys resources on AWS for our clients. All the resources on AWS are as per our company's client requirements.

What is most valuable?

With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems manually. If there are a lot of servers, like 100 servers, we can patch directly with AWS Systems Manager. Also, if any key or password is lost, our company can manage that from AWS Systems Manager.

What needs improvement?

The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required.

For how long have I used the solution?

I have been using AWS Systems Manager for a year. My company has a partnership with Amazon.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight to nine out of ten. Sometimes, it fails to patch the systems, and it takes a longer time to provide stability, owing to which I have to do the activities multiple times for the same thing.

What do I think about the scalability of the solution?

Considering that AWS Systems Manager takes time to complete the patching process, I rate the tool's scalability as seven to eight out of ten.

How are customer service and support?

The technical support my company receives from AWS is based on the tickets that we have open with them. Compared to the other support services I have received, the help from the technical team at AWS is really good. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Sometimes, I try to patch manually, so I have not used other services. I use AWS System Manager.

How was the initial setup?

The product's initial setup phase is neither hard nor easy, making it a process of medium intensity. You need to have some knowledge and experience to complete the product's initial setup phase.

For the product's deployment phase, you need to manage the policies, so it takes around 20 to 30 minutes to complete, especially since it is a one-time process.

What other advice do I have?

I recommend the product to others who plan to use it since it is a really good solution. If there are many servers that a person has to patch and servers to manage, then such a person needs something that can be helpful.

I rate the tool a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
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