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AWS Systems Manager vs SUSE Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Microsoft Intune boosts ROI by reducing costs, simplifying management, enhancing security, and increasing productivity through efficient resource use.
Sentiment score
1.0
Users reported ROI from AWS Systems Manager due to cost savings, improved efficiency, automation, better security, and streamlined operations.
Sentiment score
1.0
SUSE Manager offers cost savings, efficiency, reduced risks, better resource allocation, and optimized performance through automated server management and system health visibility.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
 

Customer Service

Sentiment score
5.3
Microsoft Intune customer service varies, with premium services praised, but first-level support often lacks effectiveness and speed.
Sentiment score
1.0
AWS Systems Manager support satisfaction varies, with higher praise for business support and consistent approval in Colombia.
Sentiment score
3.1
SUSE Manager support is mixed; helpful yet sometimes lacking, with cultural differences affecting customer satisfaction and support consistency.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Generally, the support is good, but there are instances where the support team seems disinterested in solving complex problems.
 

Scalability Issues

Sentiment score
6.9
Microsoft Intune is scalable, integrates with other Microsoft services, and offers flexible licensing, ideal for diverse device management.
Sentiment score
7.3
AWS Systems Manager is highly scalable and efficient, handling large workloads seamlessly, making it ideal for complex environments.
Sentiment score
4.8
SUSE Manager effectively scales for medium-sized businesses, connecting multiple environments and accommodating growth without issues.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
 

Stability Issues

Sentiment score
6.7
Microsoft Intune offers high stability and reliability, with minimal downtime and regular updates ensuring a seamless user experience.
Sentiment score
7.0
AWS Systems Manager is mainly stable, though some users face issues like clipboard sharing, battery drain, and misconfiguration.
Sentiment score
4.1
SUSE Manager is stable and reliable, with occasional issues swiftly resolved by support, reinforcing user confidence in management.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
The stability of SUSE Manager is fine.
 

Room For Improvement

Microsoft Intune needs enhanced reporting, improved platform integration, better device management, user-friendly interface, and advanced remote and security features.
AWS Systems Manager users seek improved automation, integration, usability, cost optimization, and broader service integration with better incident management.
SUSE Manager users seek a larger code library, better integration, enhanced support, easier navigation, and improved cybersecurity features.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
A better description of the initial setup process could enhance user experience.
Features that can be helpful in disaster recovery.
From an integration perspective, it is difficult to integrate with Jira or any ticketing tool, which is challenging.
 

Setup Cost

Microsoft Intune offers competitive, flexible pricing, especially bundled, despite licensing complexity, making it appealing for enterprises and non-profits.
AWS Systems Manager offers cost efficiency and value, but requires optimization to mitigate cost increases during high-demand periods.
<p>SUSE Manager provides flexible, cost-effective pricing options, though some users experience unexpected costs for advanced features and support.</p>
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
While using AWS Systems Manager, we continually monitor to optimize costs according to our use case, time, and frequency.
 

Valuable Features

Microsoft Intune enhances user experience with automation, robust security, and seamless Microsoft 365 integration, reducing IT workload.
AWS Systems Manager provides log analysis, task automation, parameter storage, and efficient access, enhancing security, productivity, and integration.
SUSE Manager provides live patching, monitoring, automation, compliance, security, and simplifies management across Linux systems, enhancing usability and efficiency.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts.
It supports more than six or seven Linux flavors, and when compared to other tools such as Satellite, which only supports the Red Hat operating system, SUSE Manager supports Red Hat, Ubuntu, Debian, and some other Linux operating systems for patch management.
SUSE Manager is valuable for managing systems, patching, and utilizing SaltStack connectivity for various installations and other routines.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
294
Ranking in other categories
Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
AWS Systems Manager
Ranking in Configuration Management
5th
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
SUSE Manager
Ranking in Configuration Management
13th
Average Rating
8.6
Reviews Sentiment
4.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Configuration Management category, the mindshare of Microsoft Intune is 9.9%, up from 9.7% compared to the previous year. The mindshare of AWS Systems Manager is 10.4%, up from 10.0% compared to the previous year. The mindshare of SUSE Manager is 3.4%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Ambe Frankline - PeerSpot reviewer
Tracks every action on AWS accounts in a centralized way
Setting up AWS Systems Manager to monitor and control other services is easy. You need to link the services you want to observe and track. The time it takes to deploy depends on factors like connectivity, latency, and the complexity of the services. For example, setting up a simple application is faster than setting up a more complicated three-tier or multi-tier system. Using the solution for batch updates varies depending on the number of servers involved and the commands needed. Personally, when I do small projects at home, deploying a few servers doesn't take long. But at work, where we handle larger deployments with hundreds of servers, it's faster due to better connectivity and resources.
Victor Estival - PeerSpot reviewer
Easy to deploy, offers embedded monitoring, and is very stable
I am a SUSE partner. I have a central server and then I'm connected to the VPN. That way, I can connect to all different customers. I'd advise new users to certainly read the documentation, as that's what I tend to skip. However, it's an important step. Try to automate as much as you can. One of the most powerful things that I noticed when I arrived, was that it was underutilized, and there are all of these automation capabilities that SUSE Manager has. It's saved just so much time for me. I'd rate the solution at a nine out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Financial Services Firm
14%
Computer Software Company
9%
Government
9%
Manufacturing Company
8%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
9%
Energy/Utilities Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about AWS Systems Manager?
With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems m...
What is your experience regarding pricing and costs for AWS Systems Manager?
Every AWS service comes with some associated costs. While using AWS Systems Manager, we continually monitor to optimi...
What needs improvement with AWS Systems Manager?
There isn't anything specific I remember at the moment.
What do you like most about SUSE Manager?
SUSE Manager helps to optimize operations at a reduced cost.
What needs improvement with SUSE Manager?
From an integration perspective, it is difficult to integrate with Jira or any ticketing tool, which is challenging. ...
What is your primary use case for SUSE Manager?
My use cases include using SUSE Manager for patching the Linux operating system. I used to use SUSE Manager in my pre...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Amazon Elastic Container Registry
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Day & Zimmermann, Cisco, CEMEX, L.B. Foster, Adient, Istanbul Technical University, 7Pixel, University of Maine System, Guerbet
Find out what your peers are saying about AWS Systems Manager vs. SUSE Manager and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.