BMC Helix Discovery Reviews

We use the solution for IT Service and Operations Management providing benefits to Enterprise Service Management.

BMC Helix Discovery provides all-inclusive infrastructure discovery providing the visibility what you've deployed within your environment no matter on-premise or cloud.

BMC is agent-less discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then auto crate dynamic service modeling taking application and dependency mapping into the mapping and modeling capability. The development of dynamic service modeling is underway.

Not Required, Evolving as market evolves.

I have been using BMC Helix Discovery for over 20 years.

The product is stable.

I rate the solution’s stability a nine out of ten.

The solution’s scalability is good. It is suited for medium to enterprise.

I rate the solution’s scalability an eight out of ten.

The initial setup is straightforward. It requires one day and one person. It involves deploying a container within your infrastructure followed by configuration to initiate scanning.

I rate the initial setup a nine out of ten, where one is difficult and ten is easy.

Everything is seamless regarding ROI.

The pricing of BMC Helix Discovery is well priced vs competitors, considering the quality of the product you receive.

BMC Helix provides the service map back to service management, enabling the identification of root causes in operations. It enables the discovery of business processes and services deployed within an organization.

It does so because of its immediate discovery capabilities. It allows you to map out your entire organization's infrastructure in just a day, providing full visibility of your IT environment.

All enterprises must onboard BMC Helix Discovery as a standard practice, as it delivers immediate return on investment and offers extensive value to operations and service management teams.

Overall, I rate the solution a nine out of ten.

Our use cases are service desk and service management.

We use it for all ITSM processes.

The license model could be more flexible and cheaper pricing.

We've been on BMC for over ten years. We use on-prem Delight, DWP build of BMC Helix Discovery, which is version 22.06.

It is a stable solution. The stability is okay. I would rate the stability an eight out of ten. There is always room for improvement. 

Scalability is really costly. So, it's not really scalable for us. We're a company of 5500, but we have maybe 150 to 200 licenses. 

We plan to increase the number of users. 

The customer service and support are okay.

We have BMC Helix, but we're looking to replace it with a fresh service.

The initial setup is complicated.

The deployment can't be done in-house, so we used an integrator.

We need five admins and engineers for the deployment and maintenance of the solution.

The solution is really expensive. We have a yearly license model. 

If we want to do anything extra, we have to pay extra costs.

Overall, I would rate the solution a seven out of ten. 

Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between them. 

The solution is very stable and powerful.

The inventory management is very valuable. 

The solution is very fast and an entire discovery can be done within 15 to 20 days. 

The solution should have different portals and logins for each customer so only that customer's assets show. As a service provider, we manage multiple customers so would prefer to view their assets separately. 

I have been using the solution for three years. 

The solution is absolutely stable so stability is rated a ten out of ten. 

The solution is very scalable so scalability is rated a ten out of ten. 

We have a very strong internal team so do not need technical support. The most common issue is that servers are not getting discovered. Sometimes the server is not getting access and sometimes a firewall port may be closed. Our support team helps customers fix those issues. 

The setup is straightforward. 

We implement the solution for customers. An entire discovery can be done within 15 to 20 days. Two or three of our consultants can handle any project. 

The solution is pretty easy to implement. BMC provides you with the cloud solution or onboarding it to the VM takes just one day for on-premises. 

We ask customers some prerequisites to be full-scale once they are executed. The storage and all endpoints are part of our service application report. 

The solution offers yearly licenses. 

I recommend the solution to all customers. It is important to know your infrastructure and how it is all connected. 

I rate the solution a ten out of ten. 

Our company uses the solution to manage flows, automations, and mapping. 

The solution does not really meet our needs so our usage has dropped to 20% to 30% across ten users.

The solution is definitely useful.

The solution is old technology and customizations are very difficult. Other Discovery tools and ITSM tools are more user-friendly for customizations. 

From the Discovery perspective, the solution decommissioned Drift which was used to identify variances between baseline and new CIs. Drift was used once data pushed to the CMBD. It might not have been highly used, but now Drift is gone with no replacement. 

From the ITSM perspective, the solution decommissioned Smart Reporting when it was only launched four or five years ago. The tool was a good analytical reporting module. It is unclear why the solution invested so much in the tool when they had no clear roadmap. They might provide some other alternative but this was not a stable move. 

The solution is not user friendly. 

The solution is stable.

Technical support is not good. 

We had a challenge with the ADDM, server, or sendoffs getting corrupted. It took a very long time for the solution to get back to normal because there was no backup file. Support did not fix the issue for weeks. 

Support is rated a two out of ten. 

Negative

The setup is complex because it requires particular SMEs to implement. It is not like an IT guy with knowledge of applications or systems could handle the setup independently. 

We utilize third parties for implementations. We provide the network accessibility server and the three D's to vendors for implementation. 

The licenses are very complex and quite costly. Servers are one license, storage is another, and so on which makes license management quite complex. 

Building up topologies and licenses is very, very costly. The cost is very heavy on organizations and not viable in comparison to other tools. 

I rate pricing a four out of ten. 

We use many different tools such as Lansweeper and SolarWinds, but not exactly for the same purposes as the solution. 

The solution is definitely useful but is complex with regard to user friendliness and adaptability. 

It does not meet our needs but you should do your own research to determine if it will serve your purposes. If it does, then use the solution. 

I rate the solution a six out of ten. 

With BMC Helix Discovery, you can generate organizational maps and conduct discovery of your data center from hybrid environments. This allows you to discover any assets within your company's premises, including those within specified ID ranges. Furthermore, BMC Helix Discovery provides dependent maps and assists in topology visualization, enabling correlation with virtual IDs.

The ability to use it with or without agents is beneficial, especially during the COVID-19 pandemic. It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers.

If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback.

The solution could include drilling down into dependents and mapping for the project team. When an application is connected, you can right-click to identify whose site is not working and how to mitigate that if it's available.

I have been using BMC Helix Discovery for 12 years.

The product is stable.

I rate the solution’s stability a nine out of ten.

The solution is scalable. If you're using a hybrid cloud, including AWS, Azure, or private cloud services, BMC Helix Discovery can detect and catalog all components seamlessly. This ensures there are no challenges in visibility or management.

Support is responsive and helpful.

You can obtain topology maps and dependency maps. The first time you request them, you may experience a slight learning curve in understanding your environment. However, you won't need to worry about adapting to changes after that initial hurdle.

If you opt for BMC Helix Discovery in the cloud, it operates on a subscription model, where you'll be charged periodically. However, you can also obtain a perpetual license. With the perpetual license, you can acquire lifetime access and pay only for the supporting services annually.

I rate the product's pricing an eight out of ten, where one is cheap and ten is expensive.

BMC Helix Discovery is a new platform with significant potential due to its incorporation of genuine artificial intelligence. This is a definite advantage for knowledge management. It takes a step further by assisting IT engineers and facilitating earlier responses and escalation of end-user issues with detailed information. It's designed to provide insights into your environment, including learning patterns, dependencies, and the interconnectivity of applications and memory devices.

The dependency map always helps. BMC Helix Discovery can be easily integrated with your IT system, regardless of what you are using. So, if any confusion arises, it can be clarified. Moreover, you can pull up data from there as well. Typically, it is designed to initially discover everything new in on-premises data centers or cloud environments, and it integrates with them seamlessly to set up the data from there.

Overall, I rate the solution a nine out of ten.

I'm using it for the customer. I've been looking for BMC Helix Discovery. It's majorly for some kind of customization or development kind of thing that we have to do.

The solution has brought a huge difference to the organisation.

The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added.

There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet.

The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data. 

It is not a very stable solution. I rate the stability a seven out of ten. 

It is a scalable solution. I rate the solution an eight out of ten. 

The initial setup is easy except for some parts which requires expertise. The whole deployment have to be taken care of by us in the On-premises version. The pay on call monitor, taking notes all have to installed by us in the on-prem version. 

Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products.

I will rate BMC Helix Discovery an eight out of ten.

We use the solution to check patches for specific machines.

There are certain limitations in the mapping feature of the solution.

The solution's stability is excellent. In case of downtime, we always received great help from its support team.

We have around 200 solution users in our organization's assets and licenses team. It is scalable. I rate its scalability a ten.

The solution is quick to set up. It is deployed as a black box appliance. Thus, it requires spinning virtual machines for configuration. Although, it is most challenging and time-consuming to configure the solution for multiple networks.

We have a perpetual license for the solution.

We have evaluated ServiceNow. It has significant capabilities and provides essential data as well.

It is a good and powerful tool. I rate it an eight. I advise others to discuss the network location for the scanners with their IT security teams.

The primary use case of this solution is to discover all devices connected to the network. We use it for computer systems, laptops, printers, switches, IP phones, and servers.

We are using it for creating reports about discovered OS versions and installed patches.

We connected ADDM with the CMDB of BMC ITSM, and we use this data in BMC asset management.

Every week, we create different types of reports about the latest changes and track them. 

The process is very simple as it is easy to use. The IT security department uses it for troubleshooting security issues.

BMC Helix Discovery has improved our work. For example, with the solution, software and assets are now clear. It is very simple to sort assets and make reports to manage current conditions.

Weekly reports to management really make our life simple. Every change in assets of our organization can be trackable, and we can track any change and fix it.

Unfortunately, we don't use Discovery cloud services, and I couldn't rate how it works. However, it is good that BMC Discovery can discover multi-cloud environments. Likely, we will use it next year.

The security is invaluable. The security features are great.

The security policy of the appliance and system architecture is configured at the highest level. The appliance credentials used to log in are stored in the credential vault, and this security feature is very valuable for security reasons.

Another valuable feature is that the content of the vault is secured using 256-bit AES encryption in CBC mode.

The Sync feature syncs found assets with CMDB and BMC Remedy Asset Management. 

There are a lot of supported protocols and device lists.

We would like updates more often.

The virtual appliance with agentless discovery is very good and simple and doesn't need any improvement.

It will be better if the Nutanix architecture is more detailed.

I want to note the high stability and smooth operation of this system. New patches and updates are always coming and help to improve the performance of the system in a real way.

I don't know what else could be improved in this system. I am always satisfied with this product's full functionality and timely updates.

I've used the solution from 2016 - for about seven years.

I didn't use a different solution previously.

I did not evaluate other options. 

BMC Helix Discovery is used for data center discovery. Clients also look for client-side discovery, so desktop discovery is supported, as well as printer discovery and on-premises discovery, but the solution is more focused on data center discovery, where you discover all kinds of assets, including mapping and dependencies.

I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution.

What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great.

In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side.

I've been using BMC Helix Discovery for more than eight years.

BMC Helix Discovery is a stable solution.

BMC Helix Discovery is a scalable solution, though sometimes you need techniques for different integrations because some work out of the box while some require an integration flow but API's support makes it easy most of the integrations.

I've contacted BMC Helix Discovery support many times, whenever there's an issue in the client environment and I need help from the BMC support team. The support is good, and I would rate it nine out of ten.

Positive

The initial setup for BMC Helix Discovery was easy. It didn't take much time because it had a clear format, so in one day, you can prepare the discovery environment, though it would also depend on the data and the requirements.

You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs.

BMC Helix Discovery was mostly deployed on-premises, and the rest was deployed on AWS.

My company deploys BMC Helix Discovery, ServiceNow Discovery, and other tools. 

I'm an integrator for BMC Helix Discovery.

I'd recommend BMC Helix Discovery to others because I've been working with it for the last eight years and my experience with it has been good. It's worth the money if you're using it just for discovery purposes.

I would rate BMC Helix Discovery nine out of ten because I'm able to implement it and discover assets with it and transfer those assets to CMDB. It's also very user-friendly and has several out-of-the-box features such as reporting and generating queries which I like. You don't need to know queries to be able to pick or generate a query. Currently, several dashboards are in process for BMC Helix Discovery, and it has installation facilities and CPIs, so my rating for it is a nine. I won't give it a ten because there's no perfect solution.

BMC Helix Discovery is used extensively for security, software assets, and typical CMDB usage.

The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software.

I have been using BMC Helix Discovery for approximately 10 years.

BMC Helix Discovery is a stable solution.

A couple of years ago, we started scanning the public cloud parts from the solution. It's a good setup. BMC Helix Discovery is scalable.

Everyone that has access to the CMDB can run reports for their systems, we have approximately 2500 users. We try to keep the users of the system as low as possible because it contains all our data on our infrastructure. We don't want everyone using it, but then we have reports that we can run with the authorization, and that way we can access data for the systems that we own or running. 

The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes.

The initial setup of BMC Helix Discovery is straightforward. The full implementation process took approximately three to four months.

We had consultants that helped us implement BMC Helix Discovery and then once they completed it they handed it over to us to operate.

We have two people that do the maintenance and support of the solution.

We have seen a return on our investment many times over. We run the software audits in 15 minutes when it previously took months because we needed to contact every responsible person and ask if they are running the software. Now we can click a report and receive all the software deployed in the company. It is huge savings

We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license.

I rate the price of BMC Helix Discovery a three out of five.

My advice to others is if they have a business use care for this solution then I would recommend it.

I rate BMC Helix Discovery a nine out of ten.