Catchpoint Reviews and Pricing

VP of Systems Engineering at a tech company with 51-200 employees

Jul 21, 2013

We use both pingdom and catchpoint, by far my favorite is Catchpoint

The transition to Real User metrics is not at all related to using an average. All recording and instrumentation processes will benefit through using more sophisticated and nuanced tools than a simple average. Real user metrics are an important data point, but they lack certain information you can get from external monitoring systems. We use both pingdom and catchpoint, by far my favorite is Catchpoint because I can see things like what ISP is involved with a slow request, what geographic region, etc. I can also get scatter plots and nice statistical graphs around median, geometric mean, 75th, 95th, 99th percentile.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user7773Operations Expert at a tech vendor with 10,001+ employees

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Aug 15, 2013

I can say that I have been using Anturis to monitor the application performance as this very tool is compatibale a lot with the apps i am using.As for Pingdom, I don't think that they offer ggood support to their numerous customers.

it_user7647

Director of Development with 51-200 employees

Jul 9, 2013

Catchpoint Domain Override

In my previous blog A/B testing on CDN improvement we shared how to use A/B test to demonstrate the webpage performance brought by CDN. No matter what tool we used, it required customers to change their webpages to insert some JavaScript codes.

What if our goal is to minimize customer changes during the demonstration/proof of concept stage? I am going to demonstrate Catchpoint performance measurement service to achieve this goal.

Well, let’s take one step further to avoid ANY customer changes!

Catchpoint is one of the popular performance monitoring services. Many enterprises and cloud service providers buy Catchpoint solutions to monitor their websites and Internet services.

One cool Catchpoint feature is domain sharding/override. When it does page load test, Catchpoint can be configured to change the hostnames, say from A to B, in the HTML codes. By doing so Catchpoint will GET the HTTP objects from host B instead of A.

Let’s use this original webpage as an example. 82% of the page size comes from four images. I am going to do an A/B test on it. Original webpage is Test A. In Test B the four images will be delivered from EdgeCast CDN rather than the customer origin server in Singapore. This simulates actual CDN deployment on this webpage.

Step 1: I set up EdgeCast CDN services to cache the four images from the customer origin.

Step 2: I set up Catchpoint to test the original webpage from several Asia countries. This is Test A.

Step 3: I configure another test to test the original webpage again and use the domain override feature to change the original hostname (of the host of the four images) to the EdgeCast CNAME I set up in Step 1. This is Test B.

Step 4: This step is not a must-have and I use it for Control only. I add a new webpage in the customer origin. The new webpage is the same as the original webpage but in the HTML code I change the hostname of the four images to the EdgeCast CNAME I set up in Step 1. This is Test C.

I run the tests for 24 hours. Online reports: Test A vs B, Test A vs B vs C.

Below screen capture shows the page load time, response time and availability test results of Test A and B in the last two days. It shows Test B performed much better than Test A, Average Webpage Responses are 3962ms vs 5131ms, a 23% reduction. We did the test WITHOUT any customer changes!

Test A vs B

You may wonder if Test B is a good simulation. Below screen capture shows the test results of all Test A, B and C. Test B and C results are similar (Average Webpage Responses are 3959ms & 4089ms respectively). I find the Catchpoint domain override feature is a good simulation of CDN deployment.

Test A vs B vs C

Disclosure: My company is partners with several vendors

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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it_user2544

Developer at a media company with 501-1,000 employees

Mar 21, 2013

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Easy to use, full of features, outstanding support

Pros and Cons

"Catchpoint has everything you could want in a synthetic tool, and many things that you didn't know you wanted but you are ecstatic to have."

"The only thing that occasionally bugs me about Catchpoint is some aspects of the UI."

Valuable Features:

Catchpoint is clearly the leader in the industry on pretty much every metric you look at (aside from market share...for now), and blows Keynote/Gomez out of the water when it comes to features and support. Mehdi (the CEO) is accessible at all hours of the day and night for any and all questions, and his average response time must be under an hour. Catchpoint has everything you could want in a synthetic tool, and many things that you didn't know you wanted but you are ecstatic to have. I can't say enough good things about the people that work at Catchpoint and their commitment to building the best product in their space.

Room for Improvement:

The only thing that occasionally bugs me about Catchpoint is some aspects of the UI. It's not an easy problem, and I don't know how I would solve it, but because of the large volume of data that they are presenting and the various ways to slice it, you can end up with a proliferation of windows when debugging an issue. This is something that I expect to improve in the near future, since Catchpoint has rapid releases and is extremely receptive to customer feedback.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Gabriel Alvarez

Business Development Manager at a tech services company with 11-50 employees

Aug 8, 2024

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Efficiently identifies network issues and generates detailed reports

Pros and Cons

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."

What is our primary use case?

I use the platform for endpoint monitoring, web page monitoring, and server activity tracking. It helps diagnose issues within networks, service providers, or local data networks.

What is most valuable?

The product's most valuable feature is the ability to identify and troubleshoot network issues. It provides insights into problem areas and helps generate detailed reports for claims and issue resolution.

What needs improvement?

The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats.

For how long have I used the solution?

I have been working with Catchpoint for almost a year.

How was the initial setup?

The setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.