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Catchpoint pros and cons

Vendor: Catchpoint

4.1 out of 5

14 reviews
100% willing to recommend

Pros & Cons summary

Catchpoint offers robust API and client-side session monitoring with 24/7 tech support. It provides frequent alerts and detailed network troubleshooting logs. Visual tools like scatter plots aid in issue identification. However, the platform requires multiple clicks for performance analysis and lacks long-term trending features. Manual refreshes and cumbersome script creation processes can hinder efficiency. Straighter updates for parameters are needed to enhance monitoring effectiveness.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Catchpoint's API monitoring, client-side session monitoring, and global synthetic monitoring track system availability from the customer side.

24/7 chat support is highly valued for immediate assistance and ticket creation.

Frequent notifications alert users about market issues, and the dashboard graphically highlights market status.

Catchpoint helps identify issues in provider networks, allowing communication with customers about potential internet provider problems.

Flexibility and detailed logs assist in troubleshooting within SLAs, alongside being easy to learn and valuable for network issue identification.

CONS

Catchpoint requires multiple clicks to perform detailed performance analysis, making it cumbersome to identify errors and impacted transactions.

Trending capability needs enhancement, as it currently offers only seven days of data without extensive querying for long-term trends.

Testing reliably in regions like China and the Middle East is challenging despite Catchpoint's large selection of nodes.

The tool requires manual intervention for tasks such as updating notifications with incorrect parameters.

The script creation feature is overly complex, needing a simplified process to update scripts.

Catchpoint Pros review quotes

SS

Enterprise Monitoring Service Manager at a tech vendor with 5,001-10,000 employees

Mar 6, 2018

We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side.

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reviewer1933392

Director at a tech services company with 1,001-5,000 employees

Aug 5, 2022

The most valuable features of Catchpoint are basically the transaction monitors on the API and UI.

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Technical Consultant Project Lead at a consultancy with 10,001+ employees

Aug 12, 2022

The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities.

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Senior Manager at a training & coaching company with 10,001+ employees

Aug 12, 2022

Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial.

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DC

Deepshikha Choudhary

Technical Lead at Capgemini

Aug 24, 2022

The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue.

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LS

reviewer2371847

Analyst/ Solutions Architect at a training & coaching company with 11-50 employees

Aug 24, 2022

The solution offers three different ways of slicing data to look for abnormalities.

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Quality Assurance Automation Lead at a comms service provider with 10,001+ employees

Aug 26, 2022

Catchpoint's customer service and support are valuable.

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ES

General Manager at MOCOMSYS

Feb 1, 2023

Catchpoint provides a great amount of information.

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Akshay Manchalwar

Technical Support Engineer at Cybage Software

Apr 16, 2024

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

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GA

Gabriel Alvarez

Business Development Manager at a tech services company with 11-50 employees

Aug 5, 2024

The product's most valuable feature is the ability to identify and troubleshoot network issues.

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Catchpoint Cons review quotes

SS

Enterprise Monitoring Service Manager at a tech vendor with 5,001-10,000 employees

Mar 6, 2018

if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer.

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reviewer1933392

Director at a tech services company with 1,001-5,000 employees

Aug 5, 2022

There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring.

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Technical Consultant Project Lead at a consultancy with 10,001+ employees

Aug 12, 2022

A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement.

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Free Report: Catchpoint Reviews and More

Learn what your peers think about Catchpoint. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

Senior Manager at a training & coaching company with 10,001+ employees

Aug 12, 2022

There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing.

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DC

Deepshikha Choudhary

Technical Lead at Capgemini

Aug 24, 2022

We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts.

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LS

reviewer2371847

Analyst/ Solutions Architect at a training & coaching company with 11-50 employees

Aug 24, 2022

A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East.

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Quality Assurance Automation Lead at a comms service provider with 10,001+ employees

Aug 26, 2022

The old user version was better, it was more user-friendly.

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ES

General Manager at MOCOMSYS

Feb 1, 2023

Catchpoint can be improved by focusing solely on network monitoring.

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Akshay Manchalwar

Technical Support Engineer at Cybage Software

Apr 16, 2024

It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow.

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GA

Gabriel Alvarez

Business Development Manager at a tech services company with 11-50 employees

Aug 5, 2024

The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats.

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Show 1 more reviews (out of 11)

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