Catchpoint Reviews

The implementation of Catchpoint resulted in significant improvements and optimizations for the company. The transition from the previous solution and integration was viewed holistically, with the recognition that without these optimizations, problems would arise. 

Catchpoint allowed for faster deployment of tests compared to previous solutions, with a 25% to 30% increase in speed. Although the test-writing language for complex cases needed improvement, it still surpassed what was previously available. 

The ability to detect whether issues were caused by the provider or the company itself was invaluable, as it couldn't be automated before. This capability provided a considerable return on investment, allowing for efficient triaging and real-time troubleshooting. The ability to definitively determine if an issue was on the customer's end helped in resolving concerns. Additionally, the capacity to identify issues regionally, nationally, and globally was seen as an unbelievable return on investment.

Catchpoint's pricing is considered high by enterprises, although it offers transparency and no hidden fees. The cost structure is based on a consumption point system, with contracts providing discounts for higher volume purchases. While some find the pricing comparable to previous tools used, others rate it as expensive. Catchpoint primarily targets large enterprises willing to pay for advanced features, though cost savings are often achieved through operational efficiencies and time savings of 30% to 40%.

• "The solution's pricing varies based on services and licensing models."
• "The solution's pricing is comparable to the last tool we were using."
• "The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links.It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

Catchpoint is primarily used for monitoring global applications and websites, enhancing user experiences through synthetic monitoring and endpoint solutions. It allows organizations to simulate user actions, monitor APIs, and receive alerts for market-specific issues. Teams utilize it for real-time data validation and pre-production testing, aiding DevOps, platform owners, and marketing. Additionally, companies monitor eCommerce activities, network statuses, and website performance, deploying agents for internal tests and using data for dashboards.

Catchpoint customer service and support are highly praised for their 24/7 availability and quick response times. Users appreciate the direct communication, professional services, and help with scripting and network issues. Fast escalation to engineers and receiving constant feedback are also highlighted. Users rated tech support and professional services highly, emphasizing the ease of working without bureaucratic layers. Some mention of minor delays in network issue resolutions.

Customers found Catchpoint's initial setup straightforward and uncomplicated. They noted the ease of deployment, with some achieving installation in a day. Documentation is available to aid in the process, and users appreciated the addition of a training portal for certification. Catchpoint's manuals and scripting functionalities are accessible and assist in setup. Companies successfully migrated large numbers of tests within weeks, rating the deployment highly for ease and simplicity.

Catchpoint demonstrates high scalability, especially in SaaS environments, with capabilities strengthened by numerous data centers. The on-premises setup poses challenges, requiring manual configurations to prevent node failure disruptions. Purchasing additional licenses facilitates scaling, though it's time-consuming. Many organizations utilize Catchpoint for monitoring, with user bases ranging from quality analysts to developers. Some users rate its scalability up to 10 out of 10. Overall, scalability may vary depending on deployment and management practices.

Catchpoint is consistently described as stable and reliable. Users rate its stability highly, with scores of nine and ten. They have not encountered issues during business hours and it handles different tests well. While some difficulties exist, these are addressed through regular updates. The stability has been exemplary, especially in recent years, demonstrating high reliability even as it manages various testing scenarios. The consistent stability contributes positively to user experiences.