Catchpoint vs WhatsUp Gold comparison

Catchpoint and Progress Software are both solutions in the Network Monitoring Software category. Catchpoint is ranked #50 with an average rating of 8.3, while Progress Software is ranked #22 with an average rating of 8.0. Catchpoint holds a 0.6% mindshare in NMS, compared to Progress Software’s 2.2% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

Catchpoint

Read 15 Catchpoint reviews

4,191 Views
1,970 Comparison Views

100% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

11,469 Views
6,537 Comparison Views

85% willing to recommend

Catchpoint

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

WhatsUp Gold and Catchpoint are two prominent tools aimed at network performance monitoring. While users prefer the pricing and support offered by WhatsUp Gold, Catchpoint's superior features make it a valuable choice, despite its higher cost.

Features: WhatsUp Gold is known for its comprehensive network scanning, device discovery, and ease of use. Catchpoint, on the other hand, offers advanced synthetic monitoring, in-depth performance analytics, and sophisticated monitoring capabilities.

Room for Improvement: WhatsUp Gold could enhance its alerting mechanisms, scalability features, and reporting capabilities. Catchpoint users suggest improvements in the complexity of setting up tests, simplifying over-detailed reports, and streamlining the user interface.

Ease of Deployment and Customer Service: WhatsUp Gold is praised for its straightforward deployment process and responsive customer service. Catchpoint's deployment is noted to be more complex, but it compensates with comprehensive customer support.

Pricing and ROI: Users find WhatsUp Gold more cost-effective with a quicker ROI due to lower initial setup costs. Catchpoint, while more expensive, is seen as delivering long-term ROI due to its extensive feature set.

To learn more, read our detailed Catchpoint vs. WhatsUp Gold Report (Updated: June 2026).

Buyer's Guide

Catchpoint vs. WhatsUp Gold

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Catchpoint

Ranking in Application Performance Monitoring (APM) and Observability

33rd

Ranking in Network Monitoring Software

50th

Ranking in Cloud Monitoring Software

27th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (11th)

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

29th

Ranking in Network Monitoring Software

22nd

Ranking in Cloud Monitoring Software

23rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Server Monitoring (14th), IT Infrastructure Monitoring (18th), Configuration Management (20th), Log Management (39th), Network Traffic Analysis (NTA) (10th)

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of Catchpoint is 0.6%, up from 0.4% compared to the previous year. The mindshare of WhatsUp Gold is 2.2%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
WhatsUp Gold	2.2%
Catchpoint	0.6%
Other	97.2%

Network Monitoring Software

Featured Reviews

Gaurav-Bansal

Support Engineer at a tech vendor with 5,001-10,000 employees

Proactive monitoring has built customer trust and now detects regional website and CDN issues early

In my opinion, one of the best features Catchpoint offers is the detailed alerting, which not only points out outages but also provides a lot of information in the alerts. I find the alerting details helpful because, working for hosting organizations, it is tough to identify issues due to third-party providers, such as a CDN. The alerts contain all the details, such as when a website is failing to load due to a CDN issue, such as a 503 error at the CDN. I think Catchpoint helps us detect issues before anybody could report them, which can impact clients because it provides prior monitoring that also sees outside the infrastructure, meaning outside the backend. Catchpoint positively impacts our organization by helping us build customer trust, as customers do not care if the issue comes from the backend or our infrastructure. It allows us to determine issues that are not related to our services, which builds good trust with customers, and they know we are working on downtimes. I believe Catchpoint's accuracy and reliability of output is impressive because it finds issues before anyone else does. Even if a website viewer identifies a problem, Catchpoint has good global coverage on outages and checks application statuses continuously, reporting them immediately. Catchpoint has good scalability and is stable. Catchpoint is very great software for troubleshooting APIs, websites, availability, and other third-party services such as CDNs, which makes it stand out.

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Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."

"The solution offers three different ways of slicing data to look for abnormalities."

"Catchpoint's customer service and support are valuable."

"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

"Catchpoint is actually catching issues before customers see them, since it's checking the sites every five minutes or even every minute, via the APIs."

"My advice to others who want to start using Catchpoint is that it's more useful for eCommerce businesses, and if you want to use it, it's a very, very helpful tool because it captures data from end-to-end."

More Catchpoint pros

"We no longer have to manually search for problems because we are alerted when something in the network goes down."

"Our local support team provides excellent service."

"The installation and configuration process are easy."

"The most valuable features are network bandwidth monitoring and monitoring device health."

"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."

"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."

"We've been using it for many years and we use it typically for early warning, as it notifies customers of problems prior to failure."

"Their tech support is very good."

More WhatsUp Gold pros

Cons

"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."

"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"Documentation and online indexing are awful but have been improved recently."

"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The old user version was better, it was more user-friendly."

"I think Catchpoint should have licensing models for individuals or very small organizations, and there is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial."

More Catchpoint cons

"Honestly, I do not particularly like WhatsUp Gold. I think we should get rid of it."

"The point system is not clear and clarity around this would improve our understanding of the system."

"The technical support does not bother to respond."

"Regional product team support is not very good."

"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."

"We can never achieve or get a good picture of the network topology."

"I haven't had any issue with stability, except during the upgrade to 2017 when we encountered slow responses."

"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."

More WhatsUp Gold cons

Pricing and Cost Advice

"In terms of licensing fees, I believe they were slightly higher."

"The solution's pricing is comparable to the last tool we were using."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"The solution's pricing varies based on services and licensing models."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"There is a license needed to use WhatsUp Gold."

"The price of WhatsUp Gold is good."

"This is a well priced solution."

"The most valuable feature is the cost compared to other solutions."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"I'm not sure, but it's expensive. We don't pay any additional fees."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Construction Company

10%

Comms Service Provider

Retailer

Financial Services Firm

13%

Manufacturing Company

10%

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What is your experience regarding pricing and costs for Catchpoint?

My experience with pricing, setup costs, and licensing is that you just need to buy the licenses, and the team sends you the license keys, which is pretty easy. I am not sure about cost-effectivene...

See all answers

What needs improvement with Catchpoint?

I think Catchpoint should have licensing models for individuals or very small organizations, and there is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial.

See all answers

What is your primary use case for Catchpoint?

My main use case for Catchpoint is to check website availability in different regions so that we can be aware of any downtimes. A specific example of how I have used Catchpoint to check website ava...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

What is your primary use case for WhatsUp Gold?

My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.

See all answers

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Compared 5% of the time

SolarWinds Pingdom vs Catchpoint

Compared 4% of the time

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Compared 3% of the time

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Product Reports

Buyer's Guide

Catchpoint

June 2026

Download Catchpoint product report

Buyer's Guide

WhatsUp Gold

May 2026

Download WhatsUp Gold product report

Overview

Catchpoint is a robust monitoring solution offering synthetic and real user monitoring, network performance analysis, and root cause identification. It enhances response times, reduces downtime, and improves user experience through advanced features and support.

Catchpoint provides comprehensive monitoring capabilities that ensure application availability and improve user experience. By delivering synthetic and real user monitoring, API tracking, and cloud network performance insights, it enables companies to diagnose issues, maintain service reliability, and anticipate problems. Organizations can effectively simulate user actions, monitor endpoints, and obtain actionable insights for diverse applications and websites, supporting seamless digital transactions.

What are the key features of Catchpoint?

Synthetic and Real User Monitoring: Offers comprehensive insights into performance and user interactions.
Root Cause Analysis: Identifies issues quickly to minimize downtime and improve service reliability.
Customizable Dashboards: Provides tailored views for performance metrics and test results.
Alert Notifications: Keeps teams informed of potential issues with timely alerts.
Network Performance Monitoring: Tracks cloud and local network performance for optimal operation.

What benefits and ROI should users expect?

Cost Savings: Optimizes performance to reduce operational costs and enhance ROI.
Improved SLA Management: Helps maintain service level agreements with reduced false alerts.
Enhanced User Experience: Delivers consistent and responsive applications to users.
Operational Efficiency: Automates processes for minimizing manual intervention.

Catchpoint is implemented across industries for proactive performance monitoring, ensuring digital platform reliability and superior user experience. Its tools enable companies to track application availability and network performance, utilizing global coverage to deliver crucial insights for decision-making processes.

Catchpoint

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?

Network Monitoring: Provides continuous oversight of network components
Dynamic Mapping: Offers visual representation of network topology
NetFlow Analysis: Delivers insights into bandwidth utilization
Threshold Alerts: Notifies users upon reaching set performance thresholds
Auto-Discovery: Detects devices automatically for complete network coverage

What benefits should users expect from reviews?

Comprehensive Visibility: Enhanced understanding of network elements
Real-Time Monitoring: Immediate insights into network and device status
Cost-Effectiveness: Competitive solution suitable for expansive networks
User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software

Sample Customers

Information Not Available

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

Catchpoint vs. WhatsUp Gold

June 2026

Free Report: Catchpoint vs. WhatsUp Gold

Find out what your peers are saying about Catchpoint vs. WhatsUp Gold and other solutions. Updated: June 2026.

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