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Catchpoint vs ITRS Geneos comparison

Catchpoint and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. Catchpoint is ranked #37 with an average rating of 8.0, while ITRS is ranked #33 with an average rating of 5.0. Catchpoint holds a 0.6% mindshare in APM, compared to ITRS’s 1.1% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.
Catchpoint
Read 14 Catchpoint reviews
  • 1,568 Views
  • 972 Comparison Views
100% willing to recommend
ITRS Geneos
Read 57 ITRS Geneos reviews
  • 3,901 Views
  • 2,653 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Catchpoint and ITRS Geneos are top contenders in the performance monitoring category. While Catchpoint excels in various aspects, ITRS Geneos is deemed more robust due to its extensive feature set.

Features: Catchpoint's valuable features include real-time performance monitoring, comprehensive synthetic testing, and a user-friendly interface. ITRS Geneos offers powerful analytics, in-depth infrastructure monitoring, and a detailed analytics suite, providing superior feature depth.

Room for Improvement: Catchpoint could enhance its alerting system, improve reporting capabilities, and offer better integration with other platforms. ITRS Geneos users recommend simplifying the configuration process, improving integration with other platforms, and making the user interface more intuitive.

Ease of Deployment and Customer Service: Catchpoint is praised for its straightforward deployment and responsive customer service. ITRS Geneos has a steeper learning curve but is supported by knowledgeable customer service.

Pricing and ROI: Catchpoint users appreciate the transparent pricing model and report satisfactory ROI. ITRS Geneos users find it more expensive, but its advanced features justify the higher cost.

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Buyer's Guide
Catchpoint vs. ITRS Geneos
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Catchpoint
Ranking in Application Performance Monitoring (APM) and Observability
37th
Ranking in Network Monitoring Software
57th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Cloud Monitoring Software (31st), Digital Experience Monitoring (DEM) (12th)
ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
33rd
Ranking in Network Monitoring Software
67th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
IT Infrastructure Monitoring (46th)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Catchpoint is 0.6%, up from 0.4% compared to the previous year. The mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
ITRS Geneos1.1%
Catchpoint0.6%
Other98.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

AnmolRai - PeerSpot reviewer
Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
Read full review
Sanket - PeerSpot reviewer
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Catchpoint provides a great amount of information."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
More Catchpoint pros
"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."
"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."
"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
"Custom script toolkits"
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
More ITRS Geneos pros
 

Cons

"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"As part of the improvement, there are certain categories, like for the China market, where we face issues."
"The old user version was better, it was more user-friendly."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"Catchpoint can be improved by focusing solely on network monitoring."
More Catchpoint cons
"The ITA, the post-incident analytics, could be improved."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."
"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."
"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
More ITRS Geneos cons
 

Pricing and Cost Advice

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"The solution's pricing varies based on services and licensing models."
"In terms of licensing fees, I believe they were slightly higher."
"The solution's pricing is comparable to the last tool we were using."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"I can say it's not that cheap because the licensing is a little bit costly"
"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
More ITRS Geneos pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Retailer
13%
Real Estate/Law Firm
11%
Computer Software Company
7%
Financial Services Firm
73%
Computer Software Company
6%
University
5%
Construction Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
 

Questions from the Community

What do you like most about Catchpoint?
Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.
See all answers
What is your experience regarding pricing and costs for Catchpoint?
The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.
See all answers
What needs improvement with Catchpoint?
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive simila...
See all answers
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
See all answers
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
See all answers
What is your primary use case for ITRS Geneos?
ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...
See all answers
 

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Compared 13% of the time
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Product Reports

Buyer's Guide
Catchpoint
October 2025
Catchpoint reportDownload Catchpoint product report
Buyer's Guide
ITRS Geneos
September 2025
ITRS Geneos reportDownload ITRS Geneos product report
 

Also Known As

No data available
Geneos
 

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Catchpoint

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS
 

Sample Customers

Information Not Available
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Buyer's Guide
Catchpoint vs. ITRS Geneos
September 2025
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