Cisco Duo Reviews

We use it citywide. I work for a city, local government, and we implemented it during the pandemic.

We support it for remote access to our network. Every city employee is required to use it, including the police and fire departments. However, it's hard to concretely say if the solution has helped reduce the risk of breaches in one way or another.
Apart from that, we focus on user education in cybersecurity and provide training to our end-user population to heighten awareness. This is in addition to the two-factor authentication, so we don't solely rely on that.

Duo Security has improved our organization from a security standpoint. The two-factor authentication has become a requirement in most cases. It is specifically required by cybersecurity insurance.

Not only are we doing it for requirement purposes, but it also gives us an additional layer of confidence. Duo Security's additional layer of security gives us added confidence that our network will be less likely to get hacked, compromised, or otherwise.

Moreover, we're very satisfied with the solution for helping secure our infrastructure from end to end. It definitely gives us an added layer of our confidence knowing that two-factor authentication is implemented. In our organization, network-wise, the confidence level is fairly high, and we're happy with it.

The way we involve the end users is with their mobile devices and mobile phone numbers. Once they do get involved, we are pretty confident that they are being reached out to through the number that we have in the system for them, and there's really no reason on our end to doubt the validity of those authentication requests when they come through. We trust Duo Security for every access request, no matter where it comes from.

Duo Security has become essential to our environment, considering today's time when our workforce is becoming more and more mobile.

Duo Security helped our organization improve its cybersecurity resilience. It has given that added layer of security and keeps the awareness on the user's end as well.

It's easy to use, frankly. All it takes really is for the end user to download the app. For me, I have an Apple Watch; I don't even have to wait for my phone. I can accept the prompt right there and just be on my way.

Moreover, we are comfortable and have high confidence in the solution's user authentication; device verification can prevent identity-based attacks.

One of the challenges was for the police force. A lot of them, at first, weren't keen on using their personal cell phone for, quote-unquote, city business. As a city, we require them to download an app for two-factor authentication. There is a little bit of apprehension for some users thinking, well, "How do I know this app is not collecting personal information from my personal device?" was the only obstacle we ran into. Overall, satisfaction is good.

To mitigate this problem, there was an option where the city would choose to just go with utilizing the app. There's another option where you can get a text message as opposed to having to download the app and accept what the app has on it.

I have been using Duo Security for three years. 

Duo Security is a stable solution. 

We never encountered any issues in terms of scalability. 

The customer service and support have been very good. We haven't had to call them many times. They've been able to assist every time there was an issue.

The responses have always been timely, and I haven't gotten any complaints from our security manager.

We used a different solution but had it in limited use only for our public safety team. That was a requirement at the time because of the type of information that they had access to. We were looking for something versatile. 

With Duo Security, the easier user access and user adaption were a little easier. We felt the solution was a little clunky at times, and we are already in the Cisco ecosystem, and that's one of their products. So we decided that was the best solution at the time. That's why we switched to Duo Security.

Implementation was fairly easy. Moreover, once you have it implemented, it's very minimal.

Duo Security doesn't require a lot of maintenance. From that standpoint, the solution has freed up time. However, it's not something that we had beforehand. In other words, it's not necessarily alleviating work. However, it is easy to manage.

The pricing was a lot more than what we were paying for our previous solution. However, our previous solution only covered two out of the sixteen departments within the city.

It’s a bit of a pie chart in that sense but we understood that with Duo Security, we were deploying it on a broader scale.

Overall, the pricing was higher than our expectations, but considering the circumstances during the pandemic and the increased demand, we understood the importance of making the right decision and moving forward with the best product.

I would say we are happy with it. However, I haven't conducted any recent market surveys to compare pricing, so it's difficult to make a definitive statement. Ultimately, what matters most is the satisfaction of our end users, and in that regard, it is currently very high.

We did look at some other products. We had a security manager who was responsible for conducting the necessary research and legwork. However, he did present us with a few different solutions, and our network manager was also involved in exploring options. Ultimately, Duo Security was selected as the preferred solution.

And also, what happened right before then, we had attended Cisco Live, had been exposed to Cisco Duo, and really liked what we saw. So we went into it with a bit of bias, to be honest, because we already saw it.

Duo Security is a great solution. The adoption and learning curve for the end user is low, in our opinion.

Overall, I would rate Duo Security an eight out of ten.

You don't need any other Cisco security products in order to use it. That's what makes it easy.

Normally, people use it for multi-factor authentication. It's an easy-to-install multi-factor authentication platform.

Regarding the valuable features, I would say that Duo Security is easy to use, has speed, and is dependable.

It would be nice if there was a biometric option rather where you could accept with a fingerprint. Like, in an iPhone, they have fingerprint authentication and face ID. It would be nice if there was a biometric acceptance as opposed to just clicking and accepting.

I have been using Duo Security for thirteen years. I am a distributor of the solution.

Regarding stability, I don't know if that comes into question. With my clients, I haven't seen them facing stability issues.

I have seen it deployed in an organization with 50 people and another with 5,000 people.

I love the solution's technical support. Regarding the adjectives I would use to describe the support, I would say that the support was professional and accommodating. I wish that the support would be a little bit more prompt and a little bit more flexible because there are certain things that they will do and certain things they won't do. Then they push what they won't do back down to the distributor.

I also wish that they consider us as distributors because we're not the traditional partner. It's almost like we are Cisco. I wish that we could share more resources behind Cisco Firewall and behind Cisco's resources. I rate the support an eight out of ten.

Positive

The reason we chose Duo Security over its competitors is because it's a freebie that you can try and see how it goes. There is also the ease of integration with Duo Security. I don't really know of any other MFA that is as simple. With Duo Security, it's like, here's your authorization, and you need to click on the yes or no options.

I would say that the solution does increase security because it does require MFA, and as long as the company enforces it installed on a specific device, it works.

It does not secure my infrastructure from end to end and detect or remediate threats. It's not the function of the product.

Regarding my assessment of Duo Security for establishing trust for every access request, no matter where it comes from, I would say that it is absolutely dependent on how the company deploys it. If the company says just deploy Duo Security on an old device, then it's kind of a hope.

 The whole point of having Duo Security is that it considers all resources to be external. 

Multi-factor authentication in general helped my organization improve its cybersecurity resilience. Any MFA will do that.

I would tell those considering having Duo Security in their organization that it's easy. You don't need to have every other Cisco product out there since I know that, for a fact, you can do it with Sophos and Fortinet. You can do it with other products, not just Cisco.

I rate the overall product an eight out of ten.

We use Duo Security for multi-factor authentication.

Duo Security helps with multi-factor authentication. It gives another level of security for authentication and logging devices. It's just more secure.

It does a very good job of securing our infrastructure. It enables us to be more secure and provides another level for our users and admins.

It definitely increases security in our work environment. I've also used it at school for logging into my system there. It's good for both scenarios. It's very user-friendly.

It's very good for user authentication and device verification for helping to prevent identity-based attacks. The only thing would be if you lose your phone or something like that, then it breaks the whole setup, so it has been very successful in that.

Now that it has been implemented, it has freed up our IT staff's time. It has mostly been set up and go. We then forget about it till we have to update it.

It's very good for establishing trust for every access request, no matter where it comes from.

Duo Security considers all resources to be external which is an important aspect because of the way our network is set up. We've remote sites, and everyone at those sites also has the requirement to use Duo Security.

It's another level of the security level mechanism that we have. At this point, the way cybersecurity is going, adding more options that are not very heavy lifting for a user is very important.

The flexibility is the most valuable feature. We use it for the app on the phone. When we're at different locations, the phone is usually there, so we can use that. It has just been a very flexible option.

For upgrades, there should be a better notification of when they're coming out. We always have a testing phase, so we need to be ahead of it. It takes us longer before we can upgrade to the newest version.

I've known Duo Security for four years.

Their support is great. We use them a lot. It depends on what issues we're having, but we always get any service, so I'd rate them a ten out of ten. They're very responsive and very knowledgeable. They're more eager at points to get things figured out than we're ready to, which is good, but we have to step back.

Positive

We didn't use any other solution before. Its integration with the rest of our products probably made us go for it.

Its deployment is easy, but getting users bought in and starting to use it could be a bit difficult. That comes with any big change.

Our organization has definitely got a good return on investment on it.

I haven't seen it in a while, but it's at par with everything else licensing-wise.

Overall, I'd rate Duo Security a ten out of ten.

We use Duo Security for multi-factor authentication.

The product makes our organization more secure.

Duo is reliable and easy to use. I’m pretty happy with all of the features. The user experience is pretty good. People without any technical background can run the applications without any issues.

The technical engineers in the first line of support should improve their knowledge. We often have to bounce all the cases to different levels.

I have been using Duo Security for more than ten years.

Technical support is pretty responsive. When there was an issue, support was able to provide a solution.

Neutral

From the security team’s perspective, the solution is pretty easy to deploy. From an end user’s perspective, it is very easy to download it and add the device to the profiles.

We deploy the solution in-house.

The pricing is reasonable.

Since I'm not an admin, I don't know how the device gets set up. The product is pretty good at securing our infrastructure. It protects everything and hardly leaves anything open. The infrastructure is secured.

Duo Security cannot do it all when it comes to reducing the risk of breaches. It can probably provide up to 50%, and the rest depends on the user. Things like phishing emails depend on the user. There is nothing that Duo Security can't do. The product does a pretty good job of protecting the infrastructure.

Duo Security’s user authentication and device verification are very good and very reliable. When we get a message to upgrade, we upgrade the tool. I don't have to spend a lot of time to get the device up to date.

The solution is reliable for establishing trust for every access request. It definitely is able to establish trust for the identity to protect the infrastructure. Our organization doesn’t necessarily believe that all resources must be considered external. We try to strike a balance between convenience and security. We don't treat everything as external. We keep certain internal stuff that doesn't have to go through the authentication.

The product increases the awareness of the employees about cybersecurity. Every time I log in, a Duo box pops up saying that I am authenticated and not leaving everything wide open. Try it and get a trial base, and then you will see the difference the tool can make.

Duo is the first platform that we used. My organization did an analysis to see how many potential attacks we'll have and how much money will be lost if we do not deploy Duo. I am not sure about the metrics, though.

Overall, I rate the product a nine out of ten.

We use it for security in general. We were looking for something that would integrate with what we already had and that would give us an extra layer of security on top of what we were doing. Since a lot of people were starting to use a lot of handheld devices and equipment at home, we wanted another layer in there.

It hasn't done as much in terms of remediation as it has just flat-out in prevention. Duo has done a very good job in making sure that a problem doesn't become a bigger problem. It's done that very well.

We like the different ways that it allows you to push notifications to people. It can do text, a phone call, and email. We liked the versatility for all of our different end-users, regardless of their level of understanding of the technology.

It does a very good job of helping workers feel safe and secure and supported. Some people view it as just another layer of things that they have to go through, but the simplicity of use, such as being able to call in if they need to, or receive a text, takes into account all levels of end-users and what it takes to get that authentication from them.

It is also important that the solution considers all resources to be external. When you already have certain pieces of security in place, it's really difficult to just rip everything out and replace them. You need something that can start as a standalone solution and then slowly work its way into the rest of your corporate network. When we changed buildings, we had a lot of people working at home for the first time and suddenly using different devices to do their day-to-day jobs, so that aspect became very important.

When it comes to supporting an organization across a distributed network it becomes very important, again, because the traditional method of backhauling security solutions to a central point gets very dicey. It starts to generate a lot of traffic across a wide area. And what happens if some of that can't get back to you? Or what happens if you're dealing with low bandwidth or other scenarios? Plus, depending on where you're at, they may view that as some kind of encrypted back tunnel and not let that happen. Whereas Duo, because it's more distributed and it's trusted out there, allows you to drop something in on a footprint on a very large scale. Before, it would've been a nightmare to get all that configured properly and working.

In addition, the single pane of glass management is very important because security is an extremely complex issue. If you have all these different windows to look at, you're not sure if somebody was looking at this window at this particular time, or if they were over there at that window and missed something. The single pane of glass is very important because the biggest enemy of security is complexity. If you miss something because somebody is not watching the right dashboard, it can blow right by you.

The single pane of glass management does a pretty good job of helping to optimize the user experience, in my particular role. And from what I hear from my team, they're very happy with it. They feel it does a good job for the clients and they love the simplicity.

There could be improvements made to the dashboards and more integration with the rest of the Cisco ecosystem. Duo was clearly purchased, and Cisco has a lot of other panels for their Firepower products, et cetera. They need to continue bringing it, Umbrella, and the endpoint pieces even more together and make the integration a little more seamless among all of them.

Our company has been using Duo Security for about two years.

It's very stable. I don't think we would have gotten it if it wasn't stable. It obviously had set quite a reputation before Cisco acquired it, and that has continued.

The scalability has worked great for us. We've not had any issues with it.

My team gives demonstrations of Duo regularly. The number-one piece of feedback that we get from people is that they like the simplicity. They like the windows, that it's easy to set up, and the features. There are different features and you don't have to turn them all on right away. You can turn on the basic features and get the authentication piece. They like the ability to then drill down and turn on some of those extra features because they don't have to ramp up straight away. They can turn on the basics and be in good shape. Then, if they want to keep tweaking it and turn on all the other pieces, it scales really nicely that way.

End user-wise, we're probably up to about 600 to 700. Our central office is out of Harrisburg, PA and we have a couple of warehouses across the U.S. where I believe they use it too. It's a bit of a distributed model, but it's not a massive distributed model.

I have not personally had to deal with tech support, but my engineers who have had to deal with them have said that they've been very on the ball with quick responses. There have been no major issues.

We did not use a solution for authentication.

It was a little interesting in the beginning when we first put Duo out there because everybody was concerned about text messages on their personal cell phones, and use of their cell phones, and who actually owns their cell phones. We dealt with a lot of what was more along the lines of company policy issues, back and forth.

But after we got past the initial rollout, everybody seemed to calm right down and we don't get any complaints or negativity about it now. It's just part of normal life. Before Duo was pushed out, there were a lot of other companies that were starting to do the same type of thing. That helped ease the release of the Duo product in our organization because people were already starting to get somewhat used to having that kind of stuff happening.

Licensing and pricing are a little bit out of the area that I play in, but I think the pricing is in pretty good shape. 

One of the issues that we used to have is that Umbrella, Duo, and Cisco Secure Endpoint all had different license quantities that you had to buy. That made it really difficult to buy a complete solution with all the other pieces. I had to buy 25 of this one at a time, and 10 of that at a time, and 15 of another one at a time. They seem to have fixed that and the number of seats that you buy now matches across all the different products.

We shopped around for other layers of security but I don't think we specifically shopped around for the authentication piece. When we looked at everything, and the dust settled, this was the easiest piece to put on top of what we had and to give us another layer of security.

Duo hasn't eliminated trust, but it has certainly been a piece of what has helped build our whole hierarchy. We're moving forward and starting to put other pieces in place too on top of that, things that sync a little better with it.

Duo is beneficial to the overall connectivity. It doesn't cause any issues. It doesn't cause an excessive amount of delay, from what we have seen. The nice thing about it is that it just sits on top of whatever else is already in place and it doesn't cause disruption to whatever else you're using.

I rate it highly because it's something that can grow with you, whether you have very little security or a lot of security, whether it's already Cisco or not, and whether you have a mixed mess that you're trying to put into some kind of order. It will go in any direction with you and grow. It will get better as you improve the stuff around it and it will start to integrate with Cisco solutions. It's one of the best products because you have the ability to go with or without Cisco, and it gets better as you add more.

Our web developers use Duo Security as a WordPress plugin to provide security for our websites.

Duo offers dual-factor authentication for our logins. I put in my credentials and hit go. Then I get an alert on my Apple watch, and I approve it. That part is just phenomenal. 

Duo has some issues that we're trying to work through. For example, if I install it on a WordPress site and another admin needs to log in, they can't because Duo hasn't been set up for them. It doesn't appear that I can add permissions on a user-by-user basis. It's not obvious.  

I would also like to see password-free login. There used to be a password-free product where you used your phone and looked at the screen. I can't remember what it's called now, but it was great. It used blue wavy lines that constantly changed, so nobody could ever screen capture and use them to log in. That was by far the best solution. 

Duo bought them out and did away with them. They probably saw it as a threat because it was a better solution. And a couple of companies have tried to mimic that, but they have never come close. If Duo were to go back to something like that, I would be ecstatic. Passwords are supposed to be a thing of the past.

I've used Duo Security for about two years.

Duo Security is stable.

I don't know how Duo would scale. If I've got a hundred websites and I install it on several of them, scalability just means adding it to a new website. It would be as easy as adding it to the first. 

That's not an issue, but I  still haven't figured out how to add new users to a site that already has it installed. I checked their online documentation and haven't found an answer yet,  so we temporarily took it off on that particular site.

We tried several authentication solutions before, but I liked the way Duo works better. 

I rate Duo Security eight out of 10 for ease of deployment. It takes a minute or two to download and install the plugin. 

Duo Security is free.

I rate Duo Security nine out of 10. Duo is a solid solution, but it still has some minor issues with adding users. 

We're using Cisco Duo to authenticate our domain and users.

We use Cisco the most. It helps us with authentication, making the process more secure. Duo facilitates authentication whenever we try to log in to a machine, making the initial process quick and easy. We no longer need to type in numbers, which is very convenient. 

Cisco is a very simple solution. It has integration with BroadSoft.

There is one issue. We use our SMS messaging tool, but with Cisco Duo, you must use their service. They should allow integration with other SMS providers via API.

I have been using Cisco Duo for six months.

The solution is stable. I rate it as ten out of ten.

The solution's scalability is good. 1000 users, including admins and developers, are using this solution.

I rate the solution's scalability a ten out of ten.

Cisco's technical support is a bit cumbersome.

Neutral

We use Google Authenticator and Okta. First, integration with BroadSoft was very important to us. Second, the initial deployment of the product was very straightforward and simple. After running a POC, we realized the product would be easy to maintain.

Deployment is pretty simple. It can sometimes be a bit cumbersome, but it works well once you get it set up. It takes a few days and one person to complete.

Overall, it’s a straightforward and effective solution. I rate it as eight out of ten, whereas ten is the easiest. 

We need to configure it. But then the initial setup is very short and simple.

The solution is expensive. I rate it as eight out of ten, whereas ten is expensive.

Cisco Duo integrates with Microsoft Active Directory for login using an on-premise deployment. It also connects to cloud services, including CrowdStrike, making it a hybrid tool.

We're using Cisco Duo to enhance our security. Before implementing it, deploying advanced security solutions like MFA for every login was challenging. Each time I logged into Cisco, I had to enter new numbers, which was time-consuming and cumbersome. Now, with Cisco Duo, the login process has become much simpler. You click to log in. While it may not directly save us money, it saves time and contributes to our overall security posture.

I recommend the solution since everyone wants this type of solution to be very simple, just to work, easy to deploy, very simple, usable, and Cisco Duo checks all those boxes.

Overall, I rate the solution an eight out of ten.

My primary use case for Cisco Duo revolves around multifactor authentication, which serves as a secondary layer of security for all users within our organization.

The authentication and single sign-on features of Cisco Duo have been particularly valuable for enhancing user identity verification and providing an additional layer of security for our organization.

The product price needs improvement. 

I have been using Cisco Duo for approximately six to seven years. I am using the latest version available.

I rate the platform stability a nine. 

We can scale Cisco Duo up or down to accommodate our company's requirements. Around 120 executives in our team utilize it. I rate the scalability an eight.

While implementing Cisco Duo may require additional time for secondary multifactor authentication, it has significantly enhanced our organization's security posture, providing valuable returns in terms of heightened security measures.

I rate the product pricing a seven out of ten. 

The platform plays a crucial role in supporting our organization's remote access security needs by serving as the secondary email security for our VPN, thereby enabling secure remote access for our employees.

It has continuously evolved by introducing new solutions and products to address emerging security threats in our industry, demonstrating its commitment to staying ahead of evolving security challenges.

If the pricing aligns with their budget, I recommend considering Cisco Duo for its robust security features and scalability.  It is highly adaptable and scalable, making it suitable for organizations of various sizes within the industry. Thus, there are no significant considerations to be made regarding infrastructure compatibility.

I rate it an eight out of ten overall.

We utilize Duo Security to mitigate phishing and other similar attack vectors in general.

Our phishing attacks have significantly decreased. The number of compromises is almost nonexistent due to the implementation of Duo Security.

Duo Security's self-service portal has definitely helped us save a couple of hours per month. 

Duo Security's ability for establishing trust is great.

The anti-phishing feature is the most valuable.

Previously, we encountered an issue with utilizing the passcode as part of the second factor; however, that has now been transformed into a feature.

I would appreciate it if Duo Security could improve its integrations with Windows Hello.

I have been using Duo Security for five years.

Duo Security is stable.

After Cisco purchased Duo Security, I was uncertain about its scalability. However, it appears that Cisco has granted them the freedom to pursue their own initiatives and has provided the necessary resources for them to achieve their goals.

The technical support is excellent.

Positive

The initial deployment took place five years ago, but during that time, we experienced some growing pains before reaching a satisfactory point.

I was not involved in the implementation, but we did seek external assistance, which proved beneficial.

We have observed a return on investment with Duo Security in terms of anti-phishing and breach prevention.

I rate Duo Security a ten out of ten.

We do not use Duo Security for end-to-end detection and remediation of threats.

Duo Security may not be the only solution available, but it is a fantastic choice.

We use it for two-factor authentication (2FA) for accessing our portal.

From a security standpoint, 2FA is very crucial, and having a multitude of ways for consumers in your property to utilize 2FA is helpful.

Duo Security has its place in securing our infrastructure. It's great for that, but not for securing our infrastructure end to end because there's no such thing as an end-to-end cure for all the security.

It is great for reducing the risk of breaches. Having 2FA and making it simple for users, it reduces the risk of getting phished or scammed.

Duo Security considers all resources to be external, which is a good idea because everything is done in a completely untrusted model. It's absolutely important for us.

Our cybersecurity resilience has improved in one way. We were successfully able to deploy it to a base system. It's uniform across the whole property, and everyone is using it.

It's simple. It's reliable. I haven't had any issues with it.

It's fairly simple. Our end users don't have many issues with it other than getting locked out for administrative purposes, but it's not something to do with Duo Security. There might be a little slowness, but that could be my connection.

We have been using this solution in our company for about two years. I have been with the company since we started using it.

I haven't had any problems. In a worst-case scenario, there might be a little slowness, but that could be my connection. They're pretty proactive when they do have issues. I get alerts right away saying that Duo Security is having problems, and they are being looked into.

Their support is okay. They always respond. Sometimes you get really good engineers, and sometimes you don't, but at least they're there. I'd rate them a seven out of them.

Neutral

We had a few other systems. It was piecemeal. We were trying Okta at one point. We were doing demos of the products trying to find the right one. I've limited experience with them, but our security team did a full evaluation. A few times, I've seen demos, which was a while ago, they all seem to be pretty close. It's pretty tough out there. We might have been roped into Duo Security with some other deal that we did with Cisco.

I was not involved in its deployment. Our security team does most of the deployment factor on that. I do remember the provisioning process, and it seemed pretty painless. We have about 5,000 employees, and I'm sure getting the education to the users about what we're doing would have been an effort, but overall, it was pretty easy.

In terms of deployment, it's on the cloud. It's probably a hybrid cloud, but I'm not sure.

There's definitely a return on investment because one compromise can cost billions of dollars.

I'd rate Duo Security a nine out of ten. I haven't had any problems. It's great.