Cisco Duo Reviews

My main use case for Cisco Duo is MFA.

You can do online and offline authentication. It benefits my organization by adding an additional layer of security and keeping us more secure, whether the person is corporately connected or out in the field.

The feature that my organization started using more recently in Cisco Duo is offline authentication. It has given us the evolution into offline abilities for when they are out in the field or traveling, and they are not connecting to a known network. 

Cisco Duo can be improved by exploring a way to make it a more seamless integration and by deploying an in-house server. 

There has to be a way to make the whole process of push notifications easier, so that when I have my phone with me, I do not have to do anything. It pushes it to my phone and says, 'Yep, that's Roger,' and sends a reply back. Getting in should be totally seamless.

I have been using Cisco Duo for two years.

Cisco Duo has been very stable. When there is a bigger problem, we get notifications from Cisco Duo saying, 'Hey, we have a problem,' and that has helped us.

A couple of times, we have had some downtime, but it has not been anything that has interfered with daily productivity. We have had a random crash here or there. With the restart of the system, it goes away. It is not something for which we have been able to identify the reason.

We have not grown in size with Cisco Duo. We have added additional features over time, and it has grown with us rather well. We started out with just the basics, getting a token, and then we changed to push, and now, we have added the offline mode. We have integrated Cisco Duo into other websites, so now it pushes notifications from our websites into our mobile devices, so we get push notifications from it.

Cisco support is not good to start with. Everything stays the same; the Duo support has been timely in responding to emails, but other support sections have failed miserably because of the lack of response time, the lack of the ability to answer questions, and the lack of tracking down an expert who can help. I can continue for hours over what they have done wrong on that.

The setup was not the most complicated thing that I have had to deal with. It has been a little bit easier to set up than some of the other things.

Getting the files to set up virtual servers for it was a little more time-consuming. That was probably the hardest part of the whole thing.

I have not seen ROI with Cisco Duo; probably the opposite, because it impedes productivity time to be able to get into the system. You have to authenticate and do your regular login and your Active Directory logins. When you add that up, five minutes a day, five times a day, five days a week, you have lost two or three hours of productivity just logging in.

The cost was reasonable. Licensing was pretty straightforward for a change.

We looked at other solutions, but because we already had Cisco solutions in-house, we talked to Cisco Duo people two years ago at Cisco Live, and then we made the decision to move to Cisco Duo after that. There's always room for improvement in everything, but the integration that they have works very well with everything that we have.

Our experience with Duo's strong security authentication system when logging in has been moderate. It is a people problem because you have to get people educated and up to speed on how to do things and how to set up their tokens and get everything situated. Once it is all said and done, it is not complicated, but you have got to get people educated on how to make this stuff work.

My advice to other organizations considering Cisco Duo is to make sure of the products you want to support and how they integrate the MFA functions before you consider it. Because if your products do not support it, it may not do you as much good as you want. If they do support it, it is a great way to add additional layers of security, not only to your computers but website logins and other avenues of hardware protection. 

I would rate Cisco Duo an eight out of ten.

My main use case for Cisco Duo is to integrate with Active Directory, and I am using it for two-factor authentication.

Cisco Duo has positively impacted my organization by securing our agents using the VPN.

Cisco Duo has helped secure our agents with the VPN, ensuring they must make approvals through mobile devices to verify the person's identity.

The best features Cisco Duo offers are device discovery, which identifies whether a device is iOS or Android.

The device discovery feature helps me in my day-to-day work by assisting with our monthly check since the Android and iOS discovery capabilities identify devices without updates for specific versions. When I export the users, I can see those device versions.

Cisco Duo can be improved because people have their own personal mobile devices.

I chose a rating of nine out of ten for Cisco Duo because we missed the Duo Desktop integration, as it is not working as well as the Duo Desktop agent.

I have been using Cisco Duo for more than five years.

My advice to others looking into using Cisco Duo is that it is a great product, and I recommend it for everyone, specifically for those using Cisco Secure Client.

I am currently using Cisco Identity Intelligence, and it has helped improve my visibility into identity risk and strengthen my defenses against identity-based threats.

I use Cisco Duo for multi-factor authentication, remote access, and remote access authentication. I use Cisco Duo primarily for the multi-factor authenticator for remote access.

Cisco Duo is beneficial for me in terms of security.

I don't have much detail about the integration of comprehensive identity security into the Duo IAM solution, but my complaint is that it's not as seamless as a product like Zscaler for remote access. It's not as seamless.

It's difficult for me to summarize the room for improvement as I'm on the enterprise network side, not really security. My response will be based on user experience, not detailed technical aspects of the network with respect to security. I use ZIA and Zscaler for remote access connection, and Zscaler is seamless. I don't need to do anything; it does the identification of my system. As far as my system is issued by the company, I don't need to do any multi-layer authentication. It authenticates seamlessly. With Cisco Duo, you have to do that, and customers complain about that process. At some point, you need to be technically savvy to understand how to use Cisco Duo.

I have been using Cisco Duo for two or three years.

I've heard customers complain about latency in network usage.

Cisco Duo is very scalable.

I would rate the technical support of the product as a nine out of ten.

Positive

The deployment and installation process for Cisco Duo is quite straightforward, which is an advantage.

I do not track any ROI or return on investment.

I think Cisco Duo is quite affordable; it's not really so expensive.

The major difference between Zscaler and Cisco is that for Zscaler, there's a component called ZIA that has a Zero Trust aspect. The identity comes with the system issued, so you don't need any multi-factor authenticator per se. Your identity is matched back end to know that you are the one, and you don't need to do another level of multi-factor authentication, which users complain of being cumbersome.

I use ZIA and Zscaler for remote access connection, and Zscaler is seamless.

I am still working with Cisco products, and I still have the same portfolio. I don't work with the Cisco Secure Access product as I'm more focused on the enterprise infrastructure of routers, switches, SD-WAN, and data center. However, it's part of what I do, though not much of a call with respect to security, but it's something I'm interested in. I need to know what it does and if I can propose it to my clients.

I know Cisco Duo and have used it. It's not really a feature I handle regarding Cisco Duo's unified identity intelligence facilitating the understanding of user behavior. The security team handles that, and I don't have much visibility; it's purely transparent to me. However, I've heard them talk about it, and it really helps them to understand user behavior, mobility, and what they do on the network.

I would rate this review an overall eight out of ten.

Cisco Duo serves as our primary solution for multifactor authentication.

What I appreciate most about Cisco Duo are the security features it brings to our network environment and machine access. Cisco Duo's visibility into identity-based risk has significantly improved our ability to manage security for both human users and nonhuman entities. It has covered the essential function of monitoring when users authenticate to devices and tools that our company uses.

Cisco Duo could benefit from improvements in certain areas that are important to us. The platform already has passwordless capabilities, which we do not currently have. Overall, I am satisfied with the product.

We have been using Cisco Duo for three years.

I do not use customer service or tech support because I do not need it; the product works well. I would rate the support a ten out of ten because the product is reliable.

Before we implemented Cisco Duo, we did not have another solution for multifactor authentication; this was the first one we deployed. The only tool we have on our PCs is Intune, but on our switches and other network devices, we do not have another tool for multifactor authentication.

My experience with deployment is that I was not part of the initial deployment process. I was the IT administrator who deployed the client on the servers and wrote scripts for the switches as part of my responsibilities, which was a straightforward task.

When selecting Cisco Duo, we considered other tools but found that Cisco Duo was the first and only solution we evaluated. This decision was based on the fact that we use Cisco products for the most part in our network environment.

If Cisco Duo were removed, the impact on our ability to manage and secure access across our entire identity ecosystem would be significant for our auditors, as we are required to implement multifactor authentication on devices.

We have other tools in place to become more resistant to phishing attacks, but these do not directly apply to Cisco Duo in our environment.

The types of phishing and credential-based attacks that concerned me before implementing Cisco Duo are no longer a focus for me.

We do not use AI agents with Cisco Duo.

There are no key capabilities beyond multifactor authentication that led us to choose Cisco Duo as our primary identity security partner. I would rate this review a ten out of ten overall.

My main use for Cisco Duo is authentication and MFA.

I appreciate that Cisco Duo can work on my devices and open applications, so all MFA functions exist on one single platform. This makes it much easier for me instead of having multiple applications.

Cisco Duo's trusted endpoint device capabilities help improve my organization's security policies by requiring you to have your own device and a token to identify yourself to ensure that when it gets access, it is you and not someone else. It serves as a second form of authentication and MFA.

The UI of Cisco Duo could improve somewhat. It is a little dated, but otherwise, the functionality is excellent. I do not see much more room for improvement, especially now with how it integrates with tokens. It is excellent.

I have been using Cisco Duo for four years.

Cisco Duo scales easily with the growing needs of my organization. That is one of the best things about all Cisco solutions. It scales quickly.

I evaluate customer service and technical support for Cisco Duo on a scale of one to ten as a ten. Those representatives are reachable. I work with a person named Israel in my region, and the service has been excellent.

Prior to adopting Cisco Duo, I did not have another solution I wanted to use.

The setup for Cisco Duo was easy and quick.

I have seen ROI with Cisco Duo.

My experience with pricing, setup costs, and licensing for Cisco Duo is excellent. The pricing at Duo is really good.

I did not consider using anything else besides Cisco Duo. Cisco is it.

I rate Cisco Duo overall as ten out of ten. The reason I rate Cisco Duo that way is that it is easy to use, effective, affordable, and scalable.

My use cases for Cisco Duo include it being a more robust, easier to manage MFA solution than most.

What I like the most about Cisco Duo is the ease of use; the visual design with checkmarks and green checkmarks paired with red X marks is the best feature ever.

What I dislike about Cisco Duo is that anything that Cisco Duo lacks, we can do through Microsoft, which is a workaround because we're integrated with Microsoft, and that was the first thing I did. If anything ever has a problem connecting to Cisco Duo, I just connect to Microsoft, which then connects to Cisco Duo, so that resolved most of my issues.

The other problem I had is now fixed. Cisco Duo did not integrate with Cisco Meraki products, but now you do. I was not updated about that integration, and it would have been nice to receive an email about it. However, I sometimes receive a high volume of emails from various sources, so being informed of that update was not very clear to me. I'm not sure when that happened; I just noticed it on my own. It was a very welcome change and it would have been nice to receive clear communication about the new feature. If updates happen all the time, it becomes difficult to pay attention to them. There are some vendors that send too many updates. I cannot go through all of them, and honestly, I cannot remember off the top of my head if Cisco Duo is one of those vendors or not because it is a very common issue.

I have been using Cisco Duo in my career overall for three to four years or more.

The initial deployment for Cisco Duo was not a problem at all. Most of the work involves having a good antivirus or spam filter; you just have to fine-tune the settings to where you want them to be, and that just takes time and knowledge on what preferences you prefer. It was actually really nice and easy.

We had an issue where our people were getting locked out of their accounts because somebody was trying to log in as them. We used Microsoft's MFA, and it stopped them from getting in but still locked the account, which was inadequate. Cisco Duo stopped that from happening, and that was awesome.

I think the pricing of Cisco Duo is great; it's good enough that I do not think about it, and I do not look at other options. We tested out Microsoft's MFA before we tried Cisco Duo, and it failed on day one; it would not work and did not work for what our use case was at all, while Cisco Duo worked on day one, which was the best thing ever. I never had issues with Cisco Duo.

It was a bit of a pain when Cisco Duo had the proxy service that you had to have, and then you got rid of that, so you fixed that issue right away. Cisco Duo just works; that is the best feature. I would rate this solution highly based on my overall positive experience with the product and its performance.

Cisco Duo started primarily for compliance reasons but has evolved to address brute force attacks, and terminal servers and computer sign-ins, depending on the client.

The most appealing feature of Cisco Duo is the phone notification system that simply pops up on your phone. This has proven particularly beneficial for older users who historically struggled with other MFA solutions. Cisco Duo benefits the organization by fundamentally enhancing security.

It is easy to use when logging in, but at times, there's a delay in getting the pop-up on a phone, requiring users to occasionally retry authentication depending on backend services. I guess that depends on the backend or something like that. It doesn't happen all the time. Cisco Duo could be improved by making it faster.  

Maintaining ease of use while increasing security remains crucial. What used to be sufficient with just a password is no longer adequate, and even a phone pop-up might not be enough in the future.

I have been using Cisco Duo for three years.

Most of the time, Cisco Duo's stability and reliability are fine, but occasional issues occur. Intermittent downtime happens infrequently, but when it does, many users call because they cannot access their systems.

Cisco Duo scales effectively with the growing needs of the organization. The expansion of Cisco Duo's usage was smooth, and we continued using it because of its good performance.

The customer service and technical support have been good, having used them twice. I would rate it an eight out of ten. It has been pretty good.

Positive

I was not using another solution prior to using Cisco Duo.

Deploying Cisco Duo is easy. For example, we have automated setting up the terminal servers, where as soon as we make a new user, we make sure we put their email address in, and then it automatically sends them an email. They put in their information and pretty much set up the phone on their own. 95% of the people are able to do it without anyone even talking to them. 

We have not seen an ROI with Cisco Duo as it is primarily used for security.

My experience with pricing, setup costs, and licensing has been good, with no issues. I am pleased that the prices remained stable after Cisco acquired the solution.

We experimented with Microsoft's MFA, which only works with Microsoft products. Cisco Duo proved more flexible. Flexibility emerged as one of the key positives during the evaluation process of Cisco Duo.

Cisco Duo is easy to use. Setting it up is a breeze. So far, support is reachable. Hopefully, that doesn't change. On rare occasions or once in a while, it gets slow.

My advice to other organizations considering Cisco Duo is to implement it. It is easy to deploy, and the company currently has 30 clients using it. The entire onboarding process takes less than a week, though end-user adoption may extend this timeline.

I would rate Cisco Duo an eight out of ten.

My main use case for Cisco Duo is for security.

I most like the authentication features of Cisco Duo.

I do use Cisco Duo's adaptive authentication feature.

Using the app on the phone has helped secure my user access with Cisco Duo.

I do use Cisco Duo's push notification method.

It's quick and seamless, which has improved the authentication times across the platform with Cisco Duo.

I assess the effectiveness of Cisco Duo's single sign-on in reducing login complexities for users as very helpful.

The benefit of the features of Cisco Duo is that it secures our environment; nobody can access or join the network without it, and Cisco Duo will recognize and ensure that only people who are allowed in our environment can access our devices.

I am very comfortable with Cisco Duo for the next release.

I have been using Cisco Duo in this company for around four years.

I have not experienced any downtime, crashes, or performance issues with Cisco Duo, indicating good stability and reliability.

Cisco Duo scales very well with the growing needs of my organization and is very feasible.

I have expanded the usage of Cisco Duo.

The process was smooth when I expanded the usage for next year.

Evaluating customer service and technical support for Cisco Duo, it is really good.

On a scale from one being the worst to ten being the best, I would rate my customer service and technical support as very good.

Prior to adopting Cisco Duo, I was not using another solution to address similar needs.

My experience with deploying Cisco Duo is pretty easy and not too hard.

I did not face any challenges.

I am not sure about the ROI with Cisco Duo.

For pricing and those things related to Cisco Duo, we have a different team that handles the pricing.

I am not sure about other solutions before selecting Cisco Duo, as this is the first time I have used Cisco Duo.

The question about the impact of Cisco Duo's dashboard on identifying security vulnerabilities goes to our security team.

Cisco Duo's trusted endpoint devices capabilities are most likely not part of my responsibility in helping to improve our organization's security policies.

I would say to another organization considering using Cisco Duo that it is very reliable and comfortable; Cisco Duo is very easy to manage, and I would recommend it 100%. I would rate this product a 10 out of 10.

My main use case for Cisco Duo is as a two-factor authentication. A quick specific example of how I use Cisco Duo is through 2FA. Everything is fine with my main use case.

In my opinion, the best features Cisco Duo offers include its 2FA authentication, which is very good. Everything is perfect about the features; it is very easy to use, and the integration with other systems is very good.

Cisco Duo has positively impacted my organization, and I have noticed specific improvements since using it. The improvements I have noticed include making security very good and increasing our overall security.

I believe Cisco Duo can be improved, but I think the current state is sufficient. I don't really wish for any specific changes regarding needed improvements.

I have been working in my current field as an infrastructure engineer for approximately 15 years.

Cisco Duo is very stable. 

Regarding Cisco Duo's scalability, it meets our requirements.

Customer support for Cisco Duo is very good. I would rate the customer support as a nine on a scale of 1 to 10.

Positive

I have not used a different solution before Cisco Duo, as it was the first solution I implemented.

My experience with pricing, setup cost, and licensing for Cisco Duo is that it's not getting worse; it's better now.

On a scale of 1 to 10, I would rate Cisco Duo as a nine because it's a very good solution.

Looking back at my initial investment in Cisco Duo versus the total value it has delivered over time, I have seen a return on investment. 

Before choosing Cisco Duo, we had IPV as an option.

My advice to others looking into using Cisco Duo is to recommend they use Cisco Duo. My company does not have a business relationship with this vendor other than being a customer.

I have not implemented Duo's end-to-end phishing resistance, and we don't have capabilities such as proximity verification. I still need to check about using Cisco Identity Intelligence. I have noticed an increase in phishing attacks in my organization recently; the attacks are getting more frequent, which is why we improved the security for 2FA.

I give Cisco Duo an overall review rating of 9.

My main use cases for Cisco Duo involve working for a public school district, specifically in my administration building, where I manage the C-suite users, finance, HR, and my front office secretaries at my sites.

Using Cisco Duo benefits my organization by making it harder for potential threats to access our systems, especially since we work in public education and are a huge target right now.

What I most appreciate about Cisco Duo is the ease of use.

The strong security authentication system has been easy while logging in. I just use the app. 

The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem. It's also helped stop the sharing of passwords. You'll have somebody that's out one day and somebody will just sit down at their computer and use that person's password. We can now stop a lot of that stuff.

There is always room for improvement.

I have been using Cisco Duo for about two years.

I have experienced no issues regarding the stability and reliability of Cisco Duo.

I have not scaled Cisco Duo yet. That said, my understanding is it will not be an issue when the time comes.

I would assess the customer service and technical support of Cisco Duo as a seven out of ten, as I do not use it frequently. I did find a recent communication webcast engaging.

Neutral

I did not consider any other solutions before selecting Cisco Duo, as I inherited it when I got hired after someone else had begun the implementation phase.

It took me a while to figure it out. I went to every user snad forced them to set it up. I might have done it the long way. 

I use Cisco Duo at a very basic level for the most part and I wear many hats. Cybersecurity is one of them, and I have pretty much rolled out Duo by myself as the only one managing it.

I have not seen any ROI with Cisco Duo that is immediately apparent. I assume in the back end, it has saved me from other issues that could have happened. I feel much safer having it in place. It's providing peace of mind.

The pricing, setup costs, and licensing are all good. I haven't had any issues.

I had no issues with pricing, setup costs, and licensing since I went through a VAR, got a quote for 600 licenses, which is what we currently use, and I annually renew it.

I did not purchase the solution on AWS Marketplace. 

My advice to other organizations considering Cisco Duo is to implement this solution. 

I would rate Cisco Duo overall at probably an eight out of ten.