Cisco Duo Reviews

I implemented Cisco Duo for my customer approximately one year ago. For the use case, we are using Cisco Duo with VPN connection. When the customer VPNs to their environment, before they can access the VPN, they need to do the MFA of Cisco Duo.

I find the MFA, multifactor authentication, and Universal Prompt most useful in Cisco Duo. This is a SAML connection. The trusted endpoint and Windows Logon, MFA with Windows Logon, and RDP connection are valuable features. Cisco Duo can be integrated with many third-party vendors and third-party applications.

The main reason my customers started using Cisco Duo is because they need to have a multifactor authentication application to secure their application.

The biggest benefit of Cisco Duo for my customers is the license because they count licenses for the user. One user can use any application. If we buy a 100 or 200 user license, one user can use many applications integrated with Cisco Duo.

Passwordless is a good feature for customers to use Cisco Duo without prompting for the password. They can type the email address, and they can access their application continually and faster than before.

The return on investment my customers see with Cisco Duo includes having the inventory of their mobile and computer. They have Cisco Duo to do the inventory for them, and the MFA helps protect their application.

There are no major issues to improve in Cisco Duo because it improves continuously. Cisco Duo has many features separated by license tiers: Essential, Advantage, and Premium. They could consider moving some features from the next license tier to the Essential license tier, such as the health check of endpoint feature.

I have been working in my field for about six years.

Cisco Duo is stable, but occasionally there are emails about incidents that affect some services temporarily. The downtime and issues typically occur during maintenance windows at night. When incidents occur, they are not critical issues and do not affect users' ability to use the system.

Cisco Duo scales easily with the growing needs of the organization. It integrates with their Active Directory, so when they have a new employee, Cisco Duo will automatically synchronize the user. The customer simply needs to buy more licenses to expand to 1,000 or 2,000 users.

The support for Cisco Duo is excellent. I have opened one case, and they provide good support. I would rate their support 10 out of 10.

The price for Cisco Duo is reasonable. Their website lists $3 per month per user for the Essential license. For company or enterprise usage, the cost decreases below the website price.

They tested Cisco Duo with SafeNet for comparison.

I would rate Cisco Duo 10 out of 10. Using Cisco Duo's strong security authentication system is straightforward to configure and use.

Advanced Identity is in the next license tier. I am testing it in my company environment but not using it with any customers.

I am currently testing Cisco Identity Intelligence capability to detect and respond to identity-based risks.

Deploying Cisco Duo is not challenging. For the administrator, the deployment takes approximately one to two days. For customer employees to install the Duo desktop application on their computers, the time varies depending on the number of users. For 500 users, it takes approximately one month.

I recommend Cisco Duo because the MFA can integrate with many applications. When customers purchase it, they can integrate it with many of their applications, making it valuable.

My main use cases for Cisco Duo are authentication and double authentication.

The features of Cisco Duo that I like the most are the simplicity. The benefits of these features to my organization include security components and security authentication components.

I think Cisco Duo could be improved by including email authentication, as there is currently only SMS, SMS push, and code generation, but having email authentication could be beneficial when you don't have a phone.

I have been using Cisco Duo for five years.

I would assess the stability and reliability of Cisco Duo as excellent, since I never had any problems. I have not noticed any downtimes, crashes, or performance issues from my perspective.

As for scaling with the growing needs of my organization, I think as we are growing, the number of licenses is assigned to the components, so it is just a matter of license.

Prior to adopting Cisco Duo, I don't know what Verizon was using before.

My experience with deployments was that I deployed this as an end user and it was seamlessly available on the App Store and any type of store. There was no problem with the deployment or initiating Cisco Duo on the phone.

I was not the one selecting Cisco Duo, but there were a couple of platforms that Verizon was considering, and they probably selected Cisco Duo because of the other Cisco ecosystem components.

The steps my organization has taken to become more resistant to phishing attacks include seamlessly integrating with all the ecosystem components we have from Cisco, Webex, and others, so it is an advantage as well.

Before implementing Cisco Duo, I was concerned about basic phishing and scam attacks. Cisco Duo fits into my broader security environment as we are using several Cisco software platforms like Webex and Duo, and it nicely falls into one full Cisco ecosystem.

I'm using it as an added security layer.

My ability to manage the security of both human users and non-human agentic identities across my environment has not improved by Cisco Duo's visibility to identify based risk, as I'm just a user of Duo and not looking from the policy perspective, so I don't have a view on any statistics or any policy.

Looking back, Cisco Duo has helped to evolve my IAM strategy from simple authentication to a more comprehensive identity security platform as we were always more concerned about how we build this second-factor authentication, and Cisco Duo perfectly fits into this gap in terms of push, SMS, and code generation.

When evaluating my identity strategy, I was looking for a more comprehensive security platform to manage identity, rather than a standalone MFA tool. Cisco Duo's broader IAM capabilities meet those needs as they are nicely integrated as part of the Cisco ecosystem that we currently have.

The key capabilities beyond the MFA that led to choosing Cisco Duo as my primary identity security partner are not entirely clear to me, but I think it was to extend and combine with the existing Cisco platform ecosystem that we have.

The advice I would give to another organization that's considering using Cisco Duo is that the simplicity of second-factor authentication is a big advantage, at least from the user perspective. I would rate this review an 8 out of 10.

My main use case for Cisco Duo is multifactor authentication.

The feature I like the most about Cisco Duo is the security.

If you have Cisco Duo, you reduce the impact that a user has on authentication security, which is a step my organization has taken to become more resistant to phishing attacks.

The visibility that Cisco Duo provides into identity-based risk is useful to ensure that the user is the person that I am authenticating.

I am not certain how Cisco Duo can be improved or what additional features should be included in the next release.

I am not certain how Cisco Duo has helped me evolve in my IAM strategy from simple authentication to a more comprehensive identity security platform.

I have been using Cisco Duo for about three years.

I have not experienced any downtime, crashes, or performance issues, so I would assess the stability and reliability of Cisco Duo as good.

I am satisfied with the use of the product in terms of how well Cisco Duo scales with the growing needs of my organization.

I have not expanded usage.

I have a good experience working with TAC and Duo support when evaluating customer service and technical support.

Prior to adopting Cisco Duo, I was using a different solution to address similar needs.

My experience with deployment of Cisco Duo is very easy.

My experience with deploying Cisco Duo was easy because we use it on new projects.

We tried both the cloud and on-premise deployment models for Cisco Duo.

I have seen a return on investment with Cisco Duo because if I can reduce the workload, I can reduce the need to have more people working on security.

I am from the IT department, but we are not doing the bots regarding my experience with the pricing, setup cost, and licensing with Cisco Duo.

We tried a demo of another solution but not one in particular when evaluating other solutions before selecting Cisco Duo.

Cisco Duo is an excellent solution to protect our network.

We preferred Cisco products more than others, which were the factors that led to the change.

I chose Cisco security because we have extensive time working with Cisco as a partner.

The key capabilities beyond the MFA that led me to choose Cisco Duo as my primary identity security partner are because we have a good experience using Cisco products.

I would rate this review a 10 out of 10.

Cisco Duo is used as a security point between us and a partner.

The features of Cisco Duo that I appreciate most include the fact that we do not have to maintain it once it has been installed; it is a low-maintenance solution.

Cisco Duo has benefited our organization primarily as the authentication conduit between us and a partner, which is something that we could both agree was of high quality. It has been beneficial because we were able to implement it, and as I mentioned, it is a low-maintenance solution.

The primary benefit is that we previously had the likelihood of finger-pointing between us and our partner about who was causing Duo issues, and we have not had that problem.

Cisco Duo is doing exactly what we need it to do, so I cannot really give a suggestion for areas that could be improved since we do not use everything that it currently offers.

I have been using Cisco Duo for approximately two and a half years.

I would assess the stability and reliability of Cisco Duo as excellent because once we got it working, we have never had an issue.

Cisco Duo would scale well, but this is not a growing partnership that we have, so I do not see us expanding it. We will have other partnerships, and Cisco Duo is likely going to be our method to communicate with them for authentication.

We have not expanded usage, so I cannot comment on how smooth that process would be.

I cannot evaluate customer service and technical support because we never called them.

We did not have any other solution prior to adopting Cisco Duo, as this was brought in because of the new relationship with this partner. It was investigated, considered, and implemented specifically for this purpose.

My experience with deploying Cisco Duo was that I was only part of it, ensuring that it passed through our ACLs and firewall portions and connected properly on our side. The other side, being Palo Alto, had some hurdles they had to overcome, but I do not know what those were. The implementation was very easy on our side.

Since I was not part of the purchase of Cisco Duo, it is difficult for me to assess return on investment as I do not know what was paid for it.

I was not part of the experience with pricing, setup costs, and licensing for Cisco Duo.

We evaluated various competitors to Cisco Duo, including one by Palo Alto and a Microsoft option. When it came down to what we needed from a security perspective, Cisco met the requirement. Even though our partner is a Palo Alto company that they utilize, Cisco built the bridge better than the others would have.

The impact of Cisco Duo's dashboards on identifying security vulnerabilities is assessed by our security team.

Cisco Duo's trusted endpoint device capabilities have not necessarily helped improve our organization's security policies, but it is a trusted remote location, which has made it very streamlined.

We do use Cisco Duo's push notification method, but the way we have it implemented does not trigger very often, so I cannot say it has had a huge impact on authentication time across platforms.

The effectiveness of Single Sign-On in reducing login complexities for our users is excellent simply because it is one set of authentication, so we are not having thousands of logins each day. I would rate this review a ten out of ten.

My main use case for Cisco Duo is MFA.

You can do online and offline authentication. It benefits my organization by adding an additional layer of security and keeping us more secure, whether the person is corporately connected or out in the field.

The feature that my organization started using more recently in Cisco Duo is offline authentication. It has given us the evolution into offline abilities for when they are out in the field or traveling, and they are not connecting to a known network. 

Cisco Duo can be improved by exploring a way to make it a more seamless integration and by deploying an in-house server. 

There has to be a way to make the whole process of push notifications easier, so that when I have my phone with me, I do not have to do anything. It pushes it to my phone and says, 'Yep, that's Roger,' and sends a reply back. Getting in should be totally seamless.

I have been using Cisco Duo for two years.

Cisco Duo has been very stable. When there is a bigger problem, we get notifications from Cisco Duo saying, 'Hey, we have a problem,' and that has helped us.

A couple of times, we have had some downtime, but it has not been anything that has interfered with daily productivity. We have had a random crash here or there. With the restart of the system, it goes away. It is not something for which we have been able to identify the reason.

We have not grown in size with Cisco Duo. We have added additional features over time, and it has grown with us rather well. We started out with just the basics, getting a token, and then we changed to push, and now, we have added the offline mode. We have integrated Cisco Duo into other websites, so now it pushes notifications from our websites into our mobile devices, so we get push notifications from it.

Cisco support is not good to start with. Everything stays the same; the Duo support has been timely in responding to emails, but other support sections have failed miserably because of the lack of response time, the lack of the ability to answer questions, and the lack of tracking down an expert who can help. I can continue for hours over what they have done wrong on that.

Neutral

The setup was not the most complicated thing that I have had to deal with. It has been a little bit easier to set up than some of the other things.

Getting the files to set up virtual servers for it was a little more time-consuming. That was probably the hardest part of the whole thing.

I have not seen ROI with Cisco Duo; probably the opposite, because it impedes productivity time to be able to get into the system. You have to authenticate and do your regular login and your Active Directory logins. When you add that up, five minutes a day, five times a day, five days a week, you have lost two or three hours of productivity just logging in.

The cost was reasonable. Licensing was pretty straightforward for a change.

We looked at other solutions, but because we already had Cisco solutions in-house, we talked to Cisco Duo people two years ago at Cisco Live, and then we made the decision to move to Cisco Duo after that. There's always room for improvement in everything, but the integration that they have works very well with everything that we have.

Our experience with Duo's strong security authentication system when logging in has been moderate. It is a people problem because you have to get people educated and up to speed on how to do things and how to set up their tokens and get everything situated. Once it is all said and done, it is not complicated, but you have got to get people educated on how to make this stuff work.

My advice to other organizations considering Cisco Duo is to make sure of the products you want to support and how they integrate the MFA functions before you consider it. Because if your products do not support it, it may not do you as much good as you want. If they do support it, it is a great way to add additional layers of security, not only to your computers but website logins and other avenues of hardware protection. 

I would rate Cisco Duo an eight out of ten.

My main use case for Cisco Duo is to integrate with Active Directory, and I am using it for two-factor authentication.

Cisco Duo has positively impacted my organization by securing our agents using the VPN.

Cisco Duo has helped secure our agents with the VPN, ensuring they must make approvals through mobile devices to verify the person's identity.

The best features Cisco Duo offers are device discovery, which identifies whether a device is iOS or Android.

The device discovery feature helps me in my day-to-day work by assisting with our monthly check since the Android and iOS discovery capabilities identify devices without updates for specific versions. When I export the users, I can see those device versions.

Cisco Duo can be improved because people have their own personal mobile devices.

I chose a rating of nine out of ten for Cisco Duo because we missed the Duo Desktop integration, as it is not working as well as the Duo Desktop agent.

I have been using Cisco Duo for more than five years.

My advice to others looking into using Cisco Duo is that it is a great product, and I recommend it for everyone, specifically for those using Cisco Secure Client.

I am currently using Cisco Identity Intelligence, and it has helped improve my visibility into identity risk and strengthen my defenses against identity-based threats.

I use Cisco Duo for multi-factor authentication, remote access, and remote access authentication. I use Cisco Duo primarily for the multi-factor authenticator for remote access.

Cisco Duo is beneficial for me in terms of security.

I don't have much detail about the integration of comprehensive identity security into the Duo IAM solution, but my complaint is that it's not as seamless as a product like Zscaler for remote access. It's not as seamless.

It's difficult for me to summarize the room for improvement as I'm on the enterprise network side, not really security. My response will be based on user experience, not detailed technical aspects of the network with respect to security. I use ZIA and Zscaler for remote access connection, and Zscaler is seamless. I don't need to do anything; it does the identification of my system. As far as my system is issued by the company, I don't need to do any multi-layer authentication. It authenticates seamlessly. With Cisco Duo, you have to do that, and customers complain about that process. At some point, you need to be technically savvy to understand how to use Cisco Duo.

I have been using Cisco Duo for two or three years.

I've heard customers complain about latency in network usage.

Cisco Duo is very scalable.

I would rate the technical support of the product as a nine out of ten.

Positive

The deployment and installation process for Cisco Duo is quite straightforward, which is an advantage.

I do not track any ROI or return on investment.

I think Cisco Duo is quite affordable; it's not really so expensive.

The major difference between Zscaler and Cisco is that for Zscaler, there's a component called ZIA that has a Zero Trust aspect. The identity comes with the system issued, so you don't need any multi-factor authenticator per se. Your identity is matched back end to know that you are the one, and you don't need to do another level of multi-factor authentication, which users complain of being cumbersome.

I use ZIA and Zscaler for remote access connection, and Zscaler is seamless.

I am still working with Cisco products, and I still have the same portfolio. I don't work with the Cisco Secure Access product as I'm more focused on the enterprise infrastructure of routers, switches, SD-WAN, and data center. However, it's part of what I do, though not much of a call with respect to security, but it's something I'm interested in. I need to know what it does and if I can propose it to my clients.

I know Cisco Duo and have used it. It's not really a feature I handle regarding Cisco Duo's unified identity intelligence facilitating the understanding of user behavior. The security team handles that, and I don't have much visibility; it's purely transparent to me. However, I've heard them talk about it, and it really helps them to understand user behavior, mobility, and what they do on the network.

I would rate this review an overall eight out of ten.

Cisco Duo serves as our primary solution for multifactor authentication.

What I appreciate most about Cisco Duo are the security features it brings to our network environment and machine access. Cisco Duo's visibility into identity-based risk has significantly improved our ability to manage security for both human users and nonhuman entities. It has covered the essential function of monitoring when users authenticate to devices and tools that our company uses.

Cisco Duo could benefit from improvements in certain areas that are important to us. The platform already has passwordless capabilities, which we do not currently have. Overall, I am satisfied with the product.

We have been using Cisco Duo for three years.

I do not use customer service or tech support because I do not need it; the product works well. I would rate the support a ten out of ten because the product is reliable.

Before we implemented Cisco Duo, we did not have another solution for multifactor authentication; this was the first one we deployed. The only tool we have on our PCs is Intune, but on our switches and other network devices, we do not have another tool for multifactor authentication.

My experience with deployment is that I was not part of the initial deployment process. I was the IT administrator who deployed the client on the servers and wrote scripts for the switches as part of my responsibilities, which was a straightforward task.

When selecting Cisco Duo, we considered other tools but found that Cisco Duo was the first and only solution we evaluated. This decision was based on the fact that we use Cisco products for the most part in our network environment.

If Cisco Duo were removed, the impact on our ability to manage and secure access across our entire identity ecosystem would be significant for our auditors, as we are required to implement multifactor authentication on devices.

We have other tools in place to become more resistant to phishing attacks, but these do not directly apply to Cisco Duo in our environment.

The types of phishing and credential-based attacks that concerned me before implementing Cisco Duo are no longer a focus for me.

We do not use AI agents with Cisco Duo.

There are no key capabilities beyond multifactor authentication that led us to choose Cisco Duo as our primary identity security partner. I would rate this review a ten out of ten overall.

My main use for Cisco Duo is authentication and MFA.

I appreciate that Cisco Duo can work on my devices and open applications, so all MFA functions exist on one single platform. This makes it much easier for me instead of having multiple applications.

Cisco Duo's trusted endpoint device capabilities help improve my organization's security policies by requiring you to have your own device and a token to identify yourself to ensure that when it gets access, it is you and not someone else. It serves as a second form of authentication and MFA.

The UI of Cisco Duo could improve somewhat. It is a little dated, but otherwise, the functionality is excellent. I do not see much more room for improvement, especially now with how it integrates with tokens. It is excellent.

I have been using Cisco Duo for four years.

Cisco Duo scales easily with the growing needs of my organization. That is one of the best things about all Cisco solutions. It scales quickly.

I evaluate customer service and technical support for Cisco Duo on a scale of one to ten as a ten. Those representatives are reachable. I work with a person named Israel in my region, and the service has been excellent.

Prior to adopting Cisco Duo, I did not have another solution I wanted to use.

The setup for Cisco Duo was easy and quick.

I have seen ROI with Cisco Duo.

My experience with pricing, setup costs, and licensing for Cisco Duo is excellent. The pricing at Duo is really good.

I did not consider using anything else besides Cisco Duo. Cisco is it.

I rate Cisco Duo overall as ten out of ten. The reason I rate Cisco Duo that way is that it is easy to use, effective, affordable, and scalable.

My use cases for Cisco Duo include it being a more robust, easier to manage MFA solution than most.

What I like the most about Cisco Duo is the ease of use; the visual design with checkmarks and green checkmarks paired with red X marks is the best feature ever.

What I dislike about Cisco Duo is that anything that Cisco Duo lacks, we can do through Microsoft, which is a workaround because we're integrated with Microsoft, and that was the first thing I did. If anything ever has a problem connecting to Cisco Duo, I just connect to Microsoft, which then connects to Cisco Duo, so that resolved most of my issues.

The other problem I had is now fixed. Cisco Duo did not integrate with Cisco Meraki products, but now you do. I was not updated about that integration, and it would have been nice to receive an email about it. However, I sometimes receive a high volume of emails from various sources, so being informed of that update was not very clear to me. I'm not sure when that happened; I just noticed it on my own. It was a very welcome change and it would have been nice to receive clear communication about the new feature. If updates happen all the time, it becomes difficult to pay attention to them. There are some vendors that send too many updates. I cannot go through all of them, and honestly, I cannot remember off the top of my head if Cisco Duo is one of those vendors or not because it is a very common issue.

I have been using Cisco Duo in my career overall for three to four years or more.

The initial deployment for Cisco Duo was not a problem at all. Most of the work involves having a good antivirus or spam filter; you just have to fine-tune the settings to where you want them to be, and that just takes time and knowledge on what preferences you prefer. It was actually really nice and easy.

We had an issue where our people were getting locked out of their accounts because somebody was trying to log in as them. We used Microsoft's MFA, and it stopped them from getting in but still locked the account, which was inadequate. Cisco Duo stopped that from happening, and that was awesome.

I think the pricing of Cisco Duo is great; it's good enough that I do not think about it, and I do not look at other options. We tested out Microsoft's MFA before we tried Cisco Duo, and it failed on day one; it would not work and did not work for what our use case was at all, while Cisco Duo worked on day one, which was the best thing ever. I never had issues with Cisco Duo.

It was a bit of a pain when Cisco Duo had the proxy service that you had to have, and then you got rid of that, so you fixed that issue right away. Cisco Duo just works; that is the best feature. I would rate this solution highly based on my overall positive experience with the product and its performance.