Cisco Duo Reviews

Our main use cases for Cisco Duo are to start using it for multifactor authentication and then to enforce the controls around endpoints and user behavior, and also the Identity Intelligence part to ensure a holistic approach around identity security.

As a CISO, I like the Cisco Duo Identity Intelligence feature the most because it allows me to collect a lot of insights and reduce the time to detect issues on identity.

An example of how Cisco Duo helped in my organization is that we reduced the time to detect anomalies in user or identity usage within our organization.

Now with the automation in Cisco Duo, we are able to open a ticket in three minutes after the platform is able to understand that there is something wrong, whereas previously, it could take hours for our CM to understand and correlate to understand that there was something that was not good happening.

At the moment, I believe that more integration between Cisco Duo Identity Intelligence and the classic Cisco Duo console can be improved, since it is still a separate platform, and when I click on Identity Intelligence, I have to open a new window and log in again.

I have been using Cisco Duo for four years now.

I did not experience any crashes or downtime related to Cisco Duo; there were no issues at all.

The scalability of Cisco Duo in my organization is pretty easy; it is very scalable, and you can start easy and then little by little increase the tuning of the platform in order to achieve a higher level of identity security.

Since I did not have any problems, I did not really use customer service, but I was able to talk with the Cisco Duo product team because we tested the Directory part a little bit earlier than others, and I had a good experience with them.

I have used other solutions before; initially, we were under Microsoft with their multifactor authentication system, but it was lacking some risk context and the risk control that Cisco Duo offers. Two years ago, we compared it with Google's multifactor authentication solution, but again, they were lacking some features that Cisco Duo has.

I had no challenges with Cisco Duo deployment; we simply tested when running a pilot before the final rollout, which was very easy. We leverage a lot of smart working and remote working in our company, so we did not have the opportunity to have everyone at the office for training. Therefore, we pushed everything remotely, and everything worked perfectly.

I can say I have seen a return on investment from having Cisco Duo, as the deployment was not hard to do, saving time for our IT team, and we are able to block a lot of identity risks and issues. Although I have not calculated it, there is definitely a good return on investments.

Regarding the experience of pricing, setup cost, and licensing for Cisco Duo, the setup cost was easy, and the licensing is pretty easy, not with so many levels. For example, the Identity Intelligence feature was a good surprise because it came with our actual licensing, so we didn't have to purchase an additional license. For pricing, we included it inside an enterprise agreement, which allowed us to get a good discount because it was together with other licenses.

We are using Cisco Duo Identity Intelligence as well.

Cisco Duo Identity Intelligence has helped to improve the visibility of the identity risks because it is the platform that allowed us to gain more logs and more telemetry around identity.

I have not noticed any increase in phishing attacks in my organization recently, since last August, when there was a peak in August followed by a new level that was higher than before.

I feel the phishing attacks I am dealing with are maybe not harder but more frequent, and the volume of the phishing messages is raising little by little, while the complexity of the phishing campaigns is growing.

We have implemented the Cisco Duo end-to-end phishing-resistant solution.

For high-risk applications, I use a different level of controls, and we have enabled proximity verification in our organization.

The proximity check in Cisco Duo works fine, and it is easy to use, so my colleagues and employees are not so frustrated by the fact that they have to enter new data or clear a new level of authentication.

We are in the process of rolling out the Directory in the coming months, and we expect to perform a migration in March, so we are close to enrolling and using the Directory pretty soon.

I found that the Identity Intelligence feature was very interesting and an unexpected add-on because at the very beginning, it was not part of Cisco Duo four years ago.

I now have the Identity Intelligence feature, which makes me very happy, and it was indeed the big feature, the big step ahead that we achieved thanks to Cisco Duo.

I would rate this review as a 9.

We primarily use Cisco Duo for MFA purposes to aggregate MFA solutions, so we don't need five different apps for MFA on our phones, which is excellent. We also link it for identity posture with other Cisco solutions.

I don't think we use that part of Cisco Duo, perhaps other teams do, but not on my side.

We do use Cisco Duo to mitigate phishing attacks and make threat defense. We have a lot of attacks; some are clearly identified and discarded before they reach our emails, although some still reach our email. There are a lot of phishing attacks for us internally and for our clients.

The features of Cisco Duo that I have appreciated so far include the seamless integration with many MFA features, so we can correlate everything in one app and don't multiply MFA apps, which is excellent.

Cisco Duo helps our company by allowing us to manage many internal solutions we use efficiently. If every hundred solutions we use each had a different MFA app, we simply couldn't manage that on our phones; it would be too complicated. For security purposes, we want a real posture approach for our MFA to correlate who has access to what, making it easy for our internal security team to give access to those who can access the app.

An improvement for Cisco Duo would be a simplification of the licensing model since it's quite complicated to know what's included or not, especially now as it's part of Cisco Secure User Suite, and there are many modifications happening regarding the licensing.

We see the licensing model for Cisco Duo as favorable for our company since we are on NFR because we are a Cisco partner, so we're not exactly clients. The licensing model is quite good except for small countries like ours, where for less than 100 users, the cost is prohibitive, making it too expensive for small companies.

Since I entered my current company, I have sold Cisco Duo to our clients, and inside our company, we use Cisco Duo as our MFA solution for some solutions we have running in our labs and also production solutions we have internally. It has been four years now.

We don't have any complaints about the stability and reliability of Cisco Duo; it is quite reliable.

I am not in charge of customer service and technical support for Cisco Duo as it is managed by our technical team, but overall for Cisco, we are quite happy. I had a licensing problem last week that was solved in about two hours, so I am always satisfied.

I'm not on the technical part of Cisco Duo's deployment process, so I don't deploy it myself, but I think our engineers are quite happy about it, and I haven't received negative feedback on that.

The biggest return on investment for me when using Cisco Duo is gaining time, as I don't have to look at ten different MFA apps, and I know it will work. On a daily basis, I could say I save around ten minutes not searching for the correct app, and if we multiply that by the number of days I work, it amounts to hours and even maybe days over the years, so that's excellent.

Regarding pricing, setup cost, and licensing for Cisco Duo, I find it's not cheaper or more expensive than other products. We do have to pay sometimes for quality, but it's not an outrageous price, so I think it's at the right spot.

My company considered some other solutions before choosing Cisco Duo, but I am not sure if I can disclose them.

The biggest difference I see between those solutions and Cisco Duo is the integration with the other Cisco features like ICE.

I am not currently using Cisco Identity Intelligence, and I am not sure if it is part of ICE.

In my opinion, the spike in phishing attacks happens because AI simplifies it for hackers and malicious people to create attacks, as it's really easy for them to copy a website or an email that looks like an official Microsoft or other email and they can mass scale their attacks with ease, so it's not manual operations anymore, and they can generate thousands of attacks each day.

I have not implemented Duo's end-to-end phishing resistance with capabilities such as proximity verification internally.

I have not deployed Duo Directory to manage user identities, as I think it's linked to our AD.

Whether Cisco Duo has helped my company reduce its overall authentication-related costs, I don't know, but the ease of operation is definitely there. Cisco Duo makes everything easier.

I haven't heard any real complaints or gossip about the deployment.

I think the questions regarding my experience using Cisco Duo were quite exhaustive.

I would rate this review an eight out of ten.

My current use cases for Cisco Duo involve a pool of clients where most of our clients use Cisco Duo for MFA to access their online environments, whether it be a VPN connection back to their office or to Azure, where they usually have Cisco Duo protection on it. In our own environment, we also use Cisco Duo to access our company resources through a portal that is protected by Cisco Duo.

I am using the MFA component of Cisco Duo, which I think is the main component, along with all the granular functionalities such as bypass codes. We sync to Active Directory, and we utilize geofencing when our clients are traveling, allowing us to lift the geofencing off a certain account to grant them access. We do not really use the reporting features very much, only when we are troubleshooting to see why someone is unable to access their resources.

What I appreciate the most about Cisco Duo is the advanced license, which incorporates regional security such as geofencing, and I think that is quite valuable to have included. The bypass codes are also very useful from an administration point of view.

I think the integration of identity security into Cisco Duo's IAM solution is highly beneficial against modern threats, as it is integrated with many technologies and service providers to cover MFA, and it is quick and easy to set up.

I saw the benefits of Cisco Duo immediately after deployment; we started seeing spoofing attempts where the MFA request was not approved because the user was unaware of someone logging in. Clients I implemented Cisco Duo at immediately feel more confident in their security environment, and we can see a lot of illegal attempts to get in, giving me faith in the product.

One downside of Cisco Duo is the expense, as there are clients that can afford only the basic package, which does not include Geo-fencing, leaving them unable to pay for the more expensive level, which I do not feel justifies the double price of that upper tier version. That is about the only thing I would change, otherwise, it is a wonderful product, and I have interacted with their support quite often with no issues.

I have been using Cisco Duo in my career overall for about three years.

I have never seen any lagging, crashing, or downtime with Cisco Duo; I can definitely say we have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.

Cisco Duo is very scalable; with just a few clicks in the admin portal, I can add new portals and systems to cover with authentication, and it is almost too easy.

I have contacted Cisco technical support a few times regarding technical matters, including transferring a client from their portal to our company portal, which was resolved almost instantly. I also got assistance for a trial license request from a client considering the more expensive license.

I would give Cisco Duo's support a nine out of ten, as there was one instance where I had to wait a bit to receive assistance, but that was just that one time.

Positive

I have used WatchGuard AuthPoint, the WatchGuard variation of an MFA product that is similar to Cisco Duo.

I definitely prefer Cisco Duo for the ease of configuration and how simple it is to use, while the WatchGuard counterpart is extremely difficult and technical to configure and set up.

The initial deployment of Cisco Duo was difficult because I had never used it before, and I had to set up a Cisco Duo AuthProxy server in a complicated environment. However, I reached out to Cisco Duo support, and their online documentation was of great help, so I managed to get it up and running, but it was not easy.

The first full setup of Cisco Duo took me about an entire afternoon, mainly due to configuring the AuthProxy component, and that was only after joining a company for about two weeks, which contributed to the learning curve. Cisco Duo, including the AuthProxy and the online portal portion, probably took two hours.

Cisco Duo does not require maintenance on my end if set up correctly; linking it to Active Directory or something similar means no regular maintenance is needed. We only need to generate bypass codes when users struggle or when we adjust profiles for clients traveling.

I have not utilized the end-to-end phishing resistance feature of Cisco Duo to its full extent.

I have noticed an increase in attempts to access resources illegitimately in my organization; we have two MFA products, Cisco Duo and WatchGuard, and in the logs, we see a lot of attempts. I do not know if that is an uptick in attempts, but there are definitely a lot of attempts going about.

I give this review a rating of ten out of ten.

My main use cases for Cisco Duo are for push notifications for new users or if their phone is unable to receive Duo push notifications. I sync it through Active Directory and usually assist users trying to get back into the VPN.

I use Cisco Duo's push notification method, which makes it easier and faster because if a person is having issues with their phones or is unable to log in with the VPN or with a Duo push notification, it is a quick sync and then I am able to assist or restart their phone, after which the push notification goes through to their actual phone number.

The features of Cisco Duo that I appreciate the most are the ease of access and usability. It is really easy to use. I can go into the device and access the user's information. It syncs with Active Directory and syncs with many users' logins, and as an admin, I can easily navigate through it all.

I assess the impact of Cisco Duo's dashboards on identifying security vulnerabilities as very helpful because it sends notifications in the portal if there are any issues or if any person has not been authenticated. It also sends alerts for any phones that are not up to code with iOS, indicating if they need to upgrade.

Cisco Duo's trusted endpoint device capabilities have helped improve my organization's security policies because with the Duo notification, particularly with VPN, any user trying to get in with the VPN must go through the Duo push notification. This sends two-factor or multi-factor authentication, which really helps with our security.

Cisco Duo's adaptive authentication feature helps overall because I can log in with my admin account. If any user has an issue with it, I can sync them through Active Directory normally and then change their settings if they get a new phone, which is usually the issue with new users. The resync process is overall very easy.

Examples of how these features have benefited my organization include that end users are happy and I am happy because I do not have to constantly monitor it every single day. The overall capability of what it has is valuable, and I know my end users enjoy it as well.

In terms of how Cisco Duo can be improved, I do not have any issues off the top of my head. I have not faced an issue in a couple of years with Cisco Duo at all.

I have been using Cisco Duo for two years.

I assess the stability and reliability of Cisco Duo as outstanding because I have not had any downtime and they always notify me if there is any performance maintenance they have to do. It is usually scheduled after hours so we are not affected. Cisco Duo is always performing maintenance after hours and they send us a notification a week in advance saying they are going to work on it, which I appreciate.

I find that Cisco Duo scales with the growing needs of my organization exactly as we need.

We have expanded usage of Cisco Duo throughout South Carolina and we are trying to expand into North Carolina.

I evaluate customer service and technical support for Cisco Duo as a 10 out of 10. I had a positive experience when we had a case about four months ago. Active Directory was not syncing with a user for some reason. I had to speak with technical support and they walked me through everything I needed to do with Cisco Duo, including going into the server and rebooting it. They answered all of my questions and the user was happy. Overall, everything went well.

Prior to adopting Cisco Duo, I remember there was something we had before, but I am drawing a blank. I cannot remember what it was.

I describe my experience with deploying Cisco Duo as very efficient because anytime a new user came in, it synced with Active Directory very quickly. I did not have to wait a day, two days, or three days for it to sync. It was immediate. I was able to put in all their information needed and send the notification and sync them. It was overall a very easy process and Cisco Duo made it very simple to sync new users.

I was not part of the solutions considered before selecting Cisco Duo. When I started, they already had Cisco Duo Push. I can see why they selected Cisco Duo Push.

I rate Cisco Duo overall as a 10 out of 10 and my advice to other organizations considering Cisco Duo is to implement it.

I was not part of the pricing, setup costs, and licensing decisions, but I know the person who was involved, and they did not have any issue with it. I give this review an overall rating of 10.

My main use case for Cisco Duo is identity and access management or verification, authentications, resetting passwords, self-service password reset, and managing and improving the security layer of the environment.

I use Cisco Duo for access management or verification, for example, when resetting the password for a client and we need to verify them, we could send them a reactivation text or we can send them a Duo Push. That's how we follow the process.

Other scenarios with Cisco Duo include Duo reactivation where people change their device and receive a new one. Then we have to get it onboarded and we send the reactivation text. They can activate with a single click.

The best features Cisco Duo offers and which stand out to me is Duo Push because it's the convenient option where we can just send a Duo Push and the person can just approve the push and then right away they can get in, saving the time to type in the password.

The convenience of Cisco Duo has impacted my workflow and my clients by providing ease of access, enhanced security, reduced risk, and reducing phishing and spam instances.

I would add that the integration among different applications and partner applications, such as Microsoft and other tenants, which includes Cisco Duo sitting as an agent or an intermediary between both the APIs, is a vital feature.

Cisco Duo has positively impacted my organization by reducing the metrics taken to resolve the issue. If the person can reset a password using the self-service password reset where they can verify using a Duo Push, it saves them time because they can do that in 10 minutes. When we need to do it on the domain controller and we need to sync over the password with the domain, it could take more than 30 minutes. We are definitely saving out of 30 minutes here.

I believe Cisco Duo needs to be improved on the delay process because there is a delay when we send a Duo Push or when we are signing into any applications. We can work on making it faster and speed this up. That's the part we need to work on, and on the outages, instances where we face issues with Cisco Duo and they are disabled, and systems are not working.

While the user interface of Cisco Duo is good and does not need to improve as it is quite user friendly, we do need to improve on the API because that is causing a delay in the process of revoking the tokens. The tokens are being sent a little late. Sometimes it has happened with me on multiple clients.

I have been using the solution for about four years.

In my experience, Cisco Duo is stable but not agile and not optimized, as there are delays when using the application and delays with APIs.

The customer support for Cisco Duo is great.

My organization used Microsoft Authenticator before Cisco Duo, and I switched because it was an option. I switched from Microsoft Authenticator to Cisco Duo because the GCP one is on Microsoft Azure.

Looking back at my initial investment in Cisco Duo versus the total value it has delivered over time, I see that it has paid more than what we invested, so we are getting a good return and a good service with improved security.

My advice to others looking into using Cisco Duo is that they can go for the product. I would rate this product a 9.

I mainly help customers to setup Cisco Duo for multi-factor authentication.

Duo significantly increases phishing resistance for application access. So the main benefit is improved security.

Passwordless authentication - This is the future of secure access. By eliminating passwords entirely through FIDO2/WebAuthn, Duo removes the primary attack vector for credential theft while also simplifying the login experience for users.

Cisco Duo is technically excellent, but the main challenge is market positioning rather than product capability. Microsoft Authenticator comes bundled with Microsoft 365 at no additional cost, so many organizations default to that solution rather than purchasing Duo as a standalone product.

I have been using Cisco Duo for approximately one and a half years.

Cisco Duo is very stable. I have never experienced major outages or service disruptions. The product itself is reliable - any minor issues we've encountered were typically user configuration errors rather than platform problems.

The scalability is excellent. Being cloud-based, Duo handles any user count without infrastructure concerns. We've scaled it across multiple customers without performance issues.

I have no experience with their support - I have never encountered issues that required contacting Cisco. The product documentation and admin portal have been sufficient

Yes, I used Microsoft Authenticator but only as a end user. In my opinion, Duo is simpler and more intuitive. From an admin perspective, I can't give a review.

The initial setup is straightforward and fast. Duo's phased rollout approach shows they understand real-world deployment challenges. Overall, it's very easy to implement.

My company is a Cisco Duo reseller and partner, so we perform the deployments ourselves for our clients rather than using external integrators or consultants.

I don't have quantifiable ROI data. The value is primarily in risk mitigation - preventing phishing and credential theft. The cost of a single breach would far exceed the investment in Duo. I cannot speak to operational cost savings like reduced password reset tickets.

The pricing is fair and straightforward - per-user licensing makes budgeting simple. Setup is easy and intuitive. The licensing tiers are well-structured and easy to understand.

9 out of 10. Duo is technically excellent - stable, feature-rich, with outstanding passwordless capabilities and straightforward deployment.

My advice: Take advantage of the free tier (up to 10 users) and 30-day trial to test it in your environment.

Cisco Duo is used for multi-factor authentication for VPN users and remote access users. I only use the MFA feature of Cisco Duo, and the application is excellent. The dashboards and everything about managing the product is clean and intuitive.

Cisco Duo benefits the company by increasing the security footprint, and it is easy to manage users, disable users, or bypass if needed in case of an emergency. The MFA feature is particularly strong, with an excellent application interface. The dashboards and everything about managing the product is clean and intuitive.

I have not implemented Cisco Duo's end-to-end phishing resistance with capabilities such as proximity verification. I am very happy with Cisco Duo as it is and would not be able to name a feature that could be improved. It was easy to set up and manage, making it an excellent product.

I am uncertain whether Cisco Duo should focus on AI or cost-effectiveness. It is not an expensive product for our company size, and I am unsure what AI could benefit in the solution.

I have been working in my area of expertise for about 12 years.

I have not experienced any downtime with Cisco Duo proxy or the Cisco Duo service in the setup. The only downtime occurs when upgrading the proxy server.

Cisco Duo scales with the growing needs of the company straightforwardly. I have not implemented the other features of Cisco Duo such as Passport, but purchasing more licenses and adding more users is simple.

I have never had to reach out to Cisco Duo's customer service or technical support, so I cannot comment from experience, but I am confident they are competent at what they do.

Prior to adopting Cisco Duo, I was using YubiKey.

Before choosing Cisco Duo, I considered YubiKey. I had been using YubiKey for some time, but when evaluating a platform to perform multi-factor authentication for the organization, I advocated strongly for Cisco Duo because I had been using the Cisco Duo product for a long time for all two-factor authentication needs, and I was already satisfied with the product.

I did not set up YubiKey, so I am not familiar with its technical specifications. YubiKey is a physical key on a keychain that is inserted into a USB port, and they are prone to breaking. Cisco Duo has always been on my mobile phone, making it simple to transfer everything when my phone breaks or I receive a new one.

My experience with deploying Cisco Duo was straightforward, following the documentation. The only issue I encountered was that the documentation was somewhat outdated regarding the file structure of Cisco Duo proxy, but this was not difficult to resolve in a few minutes.

I started the implementation, and then another project took priority, which is why Cisco Duo Directory has not been deployed.

Pricing for Cisco Duo is good, at least for the company size and scale. The setup process was simple. Cisco Duo provides excellent documentation on everything from the proxy and the RADIUS, and how the two should connect. It was a straightforward process, and I was up and running in about one day.

Before choosing Cisco Duo, I considered YubiKey. I had been using YubiKey for some time, but when evaluating a platform to perform multi-factor authentication for the organization, I pushed hard for Cisco Duo because I had been using the Cisco Duo product for a long time for all two-factor authentication needs, and I was already satisfied with the product.

I have tried Cisco Duo Directory to manage user identities, but it has not been deployed yet.

I am not currently using Cisco Identity Intelligence.

I have not noticed any increase in phishing attacks in the company recently.

I would rate Cisco Duo a 10 because it is easy to manage, quick to set up, and offers good value for the price point, contributing to the organization's security. I would recommend going straight with Cisco Duo because it offers probably the best value for the price point, and setup is quick to reach a testing phase.

Cisco Duo has not helped the company reduce overall authentication-related costs, but the organization does gain value from it, even though there is a cost involved.

Our main use case for Cisco Duo is multi-factor authentication, specifically setting up Zero Trust for different users within our organization.

Duo features have specifically benefited our organization by allowing us to add security measures. Whenever you add something security-wise, it can add either more complexity or slow down access. Anything that we could quickly use simply and not have any interruption while trying to access a website has been beneficial.

The features of Cisco Duo that I prefer the most include the one-time passcodes and the push notifications, which are much quicker with Duo for some reason, making it my favorite aspect from a user experience standpoint. 

To improve Cisco Duo, the biggest consideration is the licensing standpoint; the most common issue I've found is customers not setting up the Active Directory sync properly, leading to inflated licensing usage when they try to delete inactive users that are still being charged. An additional feature that should be included in the next release of Cisco Duo is a password manager.

I've used hte solution for five years.

There has been no downtime, crashes, or performance issues with Cisco Duo.

Cisco Duo scales with the growing needs of our organization by making it easy to acquire more licensing, especially with an enterprise agreement, which allows built-in growth and minimizes worries about licensing as we expand. 

We have expanded usage of Cisco Duo; it has been smooth, and I have no complaints there, but to be fair, we are very familiar with Cisco ordering processes.

Compared to Cisco, the general support I experience is fantastic; I have no complaints about it.

Positive

Prior to adopting Cisco Duo, I was using Okta to address similar needs.

What stood out to me in the evaluation process when comparing solutions was Cisco Duo's simple integration with the Cisco ecosystem and the helpful documentation and learning resources available for our managed service team, especially a dropdown menu in the Duo dashboard that provides useful learning material.

The Active Directly sync is a bit difficult during implementation. Other than that, the deployment is smooth.

I can say that I have seen negative ROI with Cisco Duo since it adds an additional cost for customers who may find alternatives through Microsoft Defender; however, existing users of Duo remain happy with it and the integration with the rest of Cisco.

My experience with pricing, setup costs, and licensing has been complaint-free, although the biggest threat to Duo is Microsoft's EA, where their version of Duo is integrated, causing many friends to feel forced to stay within that ecosystem due to the reliance on calling, email, and Office.

Before selecting Cisco Duo, I considered Okta, which I found to be more expensive; they do have great features regarding identity and the app dashboard. However, in the end, mostly we have feature parity. 

Also, the way Microsoft integrates their enterprise agreement obligates users to stay with it rather than paying for additional products.

I did not purchase the product on AWS Marketplace.

Regarding new features or functionalities in Cisco Duo, we have not adopted anything recently from the end customer standpoint; we've had that setup from day one. 

I evaluate the benefit of having a complete passwordless environment in our organization by acknowledging that we have not gone passwordless yet.That will be a next step, although we want to learn more about it before implementation. My hesitation to going passwordless is due to a lack of knowledge and time to learn about it and implement a process to convert everybody over. Many of our internal employees aren't even using password managers, which is concerning, so transitioning them straight to passwordless is a challenge. 

We do not utilize the Advanced Identity Threat Detection and Response in Cisco Duo. We're primarily using Cisco Duo for multi-factor authentication, setting up different security levels for our IT team and different groups for access to various internal resources, however, we haven't implemented anything advanced with detection or response. 

I have not used Duo's conversational AI interface for admin tasks. 

My advice to other organizations considering Cisco Duo is to get the provisioning dialed in before deployment to avoid being hit with overages, as this has been the main struggle we've encountered, which I've seen in other organizations as well. 

On a scale of one to ten, I rate Cisco Duo a nine.

The primary use cases for Cisco Duo include two-factor authentication from the internet and SSL VPN integration with Cisco Duo.

My experience with Cisco Duo's strong security authentication system has been good; it performs very well when logging in.

I have not used Cisco Duo's conversational AI interface for admin tasks.

My impression of Cisco's Identity Intelligence capability to detect and respond to identity-based risks is that it is good, but the problem is that their reporting is not good compared to Palo Alto and Fortinet; the reporting would be a struggle.

I do not utilize the Advanced Identity Threat Detection and Response feature because we have Cisco IPS, so we are using that instead.

Cisco Duo could be improved by making it available on Microsoft Azure.

I would rate Cisco Duo seven out of ten because of the issues I have already mentioned. The Cisco firewall is a bit slow, and I am uncertain whether they have a mobile pass feature in Cisco Duo.

I think a mobile pass feature should be an alternative option nowadays in case there are any issues in the telecom sector.

I have been working with the product for more than two years.

There are no new features or functionalities in Cisco Duo that my organization has started using recently. We have two-factor authentication with FTD, and as I mentioned, we are moving to the cloud, so we will deploy Cisco Duo on the cloud for our cloud-hosted applications.

I do not think Cisco Duo is the best option on the market thus far.

I used FortiAuthenticator and Microsoft Authenticator before Cisco Duo.

I think the pricing of Cisco Duo is acceptable; we know how to reduce the cost.

The choice depends on how the data centers are moving. If they are completely moved to the cloud, then we will use Microsoft.

I have experience with Cisco Duo. I have been quite satisfied with Cisco Duo. The implementation of Cisco Duo is straightforward. I am a customer of Cisco. I would rate this product seven out of ten overall.

I use Cisco Duo for device management and logging in. We also use it for applications and single sign-on, and we have Duo Central for logging into our applications.

My favorite feature about Cisco Duo is the tiles, which we use for logging into all of our applications. We have a single point of management for all of our applications that we use to log into.

Cisco Duo has improved our operational efficiency and reduced costs in areas including authentication, IT support, and security operations. It performs its job for everything we're using it for. I would say it saved us from many incoming risks regarding fake devices. Our applications are secure, and anything that didn't offer security, we were able to secure, which was great.

Cisco Duo could improve in the area of applications. The generic option is what we've had to use for 90% of our needs. They don't have many pre-existing applications, so we have to do everything ourselves.

The product is great, but it is somewhat overpriced and overcomplicated. There are things they could improve; it feels somewhat archaic compared to other products.

I have been using this solution for about two years.

Regarding the stability of Cisco Duo, I experienced lagging, crashing, and downtime a few times, but they did send out warnings. They came back up within a reasonable amount of time, so I would say they are really good about that.

For scalability, Cisco Duo is quite good. I don't run into any problems with it, and they are pretty good about that.

I have never contacted technical support for Cisco Duo.

We were concerned about credential-based attacks before we decided to implement Cisco Duo. We have our own solution that goes through Mail Assure.

The initial deployment of Cisco Duo was difficult because setting up the original single sign-on was challenging.

It took me several hours across several days to deploy Cisco Duo for the first time because I kept giving up on the single sign-on. It was frustrating.

One person can deploy Cisco Duo.

Cisco Duo's visibility into identity-based risk has been really good. We conducted a practice scenario with something similar to spamming, where you get one request and then another one immediately. You assume it's legitimate, but it's not, and you pass it anyways. You could have been lazy about it.

Regarding the pricing of Cisco Duo, we are actually leaving because of that. It's something that we are not going to continue with due to the cost.

NinjaOne is our choice because it has everything all together in one package. It's at a more favorable price point, and it is easier to manage everything.

I didn't have anything from Cisco Duo regarding phishing attacks that I remember. I don't receive emails from them or any warnings that I recall. I don't remember them reaching out to us about that at all.

We do offer Cisco products as part of our package as an MSFP, but we no longer have an official partnership.

My overall review rating for Cisco Duo is 6.