Cisco Duo Reviews

The use case is good.

What I appreciate the most is that you can push a notification with your phone and log in to your computer. I use it to log in to my IT department. All the employees of the IT department can use it and another 2FA authenticated before they go in to log into a computer.

It needs to be made more comfortable for the customer and for the system administrator. The GUI environment could be improved. There is another issue with removing the application from your computer. It is difficult to remove the application on Windows. Additionally, if you don't have internet access, you can't access your computer, only local access is available. This is problematic.

I have been using this solution for three years.

There are no stability issues.

I am not familiar with any scalability issues.

I have used VIP OTP by Symantec.

The installation is easy. It consists of clicking next several times and then finish.

Cisco Duo is more comfortable because it is very user-friendly for the customer and it is very easy to set up and use.

The solution can be used by private customers. I would rate this solution as nine out of ten.

We use it for multi-factor authentication. That's the only use case we have now. We're not using it to its maximum capabilities but we'll use it for more functions moving forward.

Duo Security has improved our cybersecurity resilience. Multi-factor authentication gives us another layer of protection. Having another layer of security is very important for us.

Duo Security establishes trust for every access request, no matter where it comes from. This is something that's absolutely needed.

It's easy to deploy. It's easy to manage. It's easy to integrate with other applications. 

We also use it for single sign-on with Meraki and VPN access for non-Cisco firewalls, but we're now migrating to Cisco firewalls. It's easy to deploy, and it works.

I'm not using it as much as I could. So far, it has everything I need. I don't have any requirements or improvements. Everything is working smoothly, and we're happy with it.

We have been using Duo Security for about two years.

Its stability is great.

We have 1,500 users that use Duo Security. We're planning to use Duo Security for more applications, but the number of users won't increase anymore, so in terms of scalability, I don't think we'll have any issues.

We have opened some cases with Cisco for questions and things at all, and they were very helpful. They're very good. They answer questions quickly, and the people who work there are knowledgeable, so I can't complain. I'd rate them a ten out of ten because I got prompt responses and knowledgeable people.

Positive

We were using Microsoft Authenticator before, but we had a lot of problems with that, so we had to move away from that. Initially, we didn't have any multi-factor authentication, so having a multi-factor authentication for multiple applications and services that we provide helps us in making our network more secure.

You synchronize your AD with Duo Security and create all the groups for access.  You send the emails to do the deployment, and you load the cell phone numbers. That's for the end-user side, and for the firewall, we have the proxies. We're using a proxy for one of the products. Our firewall sends RADIUS requests to the proxy, and the proxy communicates to Duo Cloud. The virtual machine deployment for the process was very easy. The configuration takes a few steps, but it's easy.

We've both on-premise and cloud deployments. We're using the tool on the cloud, but we don't have any infrastructure on the cloud.

We did the deployment ourselves.

We have seen an ROI. The cost of not having it means you're vulnerable to hacking and other things. Nowadays, multi-factor authentication is required for insurance. It's a must now.

It's very simple. Its price is fair. We use the hardware tokens as well. You get what you pay for.

In terms of licensing, Cisco has very complicated products, but Duo Security was surprisingly easy. The licensing model is easy. The license is based on the intent. You can see how many licenses you have. It's one of the easiest solutions I have deployed, so I'm very happy about it. Every other Cisco product—such as switches, APs, wireless, and controllers—has a very complicated license model. The new smart license model doesn't always work. It's very complicated. The vendors will put your license somewhere else. You need to talk to vendors. It's complicated, but Duo Security licensing is simple.

We evaluated RSA, Microsoft, and Duo Security. We evaluated these three, and we realized that Duo Security had better reviews, and it was easier to deploy and cost-effective, so it made sense to use it.

Overall, I'd rate Duo Security a ten out of ten.

You don't need any other Cisco security products in order to use it. That's what makes it easy.

Normally, people use it for multi-factor authentication. It's an easy-to-install multi-factor authentication platform.

Regarding the valuable features, I would say that Duo Security is easy to use, has speed, and is dependable.

It would be nice if there was a biometric option rather where you could accept with a fingerprint. Like, in an iPhone, they have fingerprint authentication and face ID. It would be nice if there was a biometric acceptance as opposed to just clicking and accepting.

I have been using Duo Security for thirteen years. I am a distributor of the solution.

Regarding stability, I don't know if that comes into question. With my clients, I haven't seen them facing stability issues.

I have seen it deployed in an organization with 50 people and another with 5,000 people.

I love the solution's technical support. Regarding the adjectives I would use to describe the support, I would say that the support was professional and accommodating. I wish that the support would be a little bit more prompt and a little bit more flexible because there are certain things that they will do and certain things they won't do. Then they push what they won't do back down to the distributor.

I also wish that they consider us as distributors because we're not the traditional partner. It's almost like we are Cisco. I wish that we could share more resources behind Cisco Firewall and behind Cisco's resources. I rate the support an eight out of ten.

Positive

The reason we chose Duo Security over its competitors is because it's a freebie that you can try and see how it goes. There is also the ease of integration with Duo Security. I don't really know of any other MFA that is as simple. With Duo Security, it's like, here's your authorization, and you need to click on the yes or no options.

I would say that the solution does increase security because it does require MFA, and as long as the company enforces it installed on a specific device, it works.

It does not secure my infrastructure from end to end and detect or remediate threats. It's not the function of the product.

Regarding my assessment of Duo Security for establishing trust for every access request, no matter where it comes from, I would say that it is absolutely dependent on how the company deploys it. If the company says just deploy Duo Security on an old device, then it's kind of a hope.

 The whole point of having Duo Security is that it considers all resources to be external. 

Multi-factor authentication in general helped my organization improve its cybersecurity resilience. Any MFA will do that.

I would tell those considering having Duo Security in their organization that it's easy. You don't need to have every other Cisco product out there since I know that, for a fact, you can do it with Sophos and Fortinet. You can do it with other products, not just Cisco.

I rate the overall product an eight out of ten.

Duo is part of a complete security package that Cisco provides. Initially, we only used Duo to secure Microsoft 365, but we now use it for other applications like VPN, terminal server access, etc.

A couple of months ago, our colleagues got phishing emails from real accounts because other companies got hacked. The scammers write emails from a hacked account because they see an employee on the contact list. They seem real because the images are authentic. That leads to a portal where you have to insert your credentials. 

Like any MFA, Cisco Duo sends a message when someone tries to access your account. That's the part that helped us because a person always falls for it. Unauthorized access is a serious problem, even if it doesn't affect your files. It's a potential risk to our reputation because it doesn't look good if a hacker is using your company email address to send spam.

I'm not sure if Duo saved us time. Any security measure inevitably makes things more complicated. If you eliminate security solutions, it's easier on your users, but you have no security. It's like wearing a helmet on a motorcycle. You don't need it until you fall. 

Our security posture is getting better, but we still have room for improvement. We're implementing several security packages currently and hope to be where we want to be by the end of this year. 

Most of my colleagues from other companies use the Microsoft MFA solution because it's included in Office 365. Few people are considering Cisco Duo. That's the primary problem in our area. It's a solution mostly adopted by Cisco users.

We are new users and only started transitioning to Cisco last year.

We haven't experienced any issues so far, and I hope it stays that way. Nothing is 100 percent, but it's close to that. 

Our company isn't too big. Cisco is the perfect product for our current size, and I don't think we'll have problems with scalability as we grow.

We rely on our partner for technical support, so we've never contacted Cisco for that. 

We used HP networking and security products but transitioned to Cisco last year. In the food manufacturing industry, Cisco has some advantages over others. For example, Cisco switches are made for heavy industry and are designed for devices in the mills. Cisco is certified to integrate with Siemens microprocessors. 

What is critical for me isn't the product itself, it's your partner. If you have a great partner, you can also work with HP or other competitors. Having a partner to implement everything and suggest best practices is essential. Our partner NTS works exclusively with Cisco, so we switched from the competitor to Cisco when we switched partners.

The deployment was straightforward with the help of our partner. I can't do it all alone, but our partner has 450 Cisco-certified technicians. 

Cisco has the most expensive products because market leaders tend to charge a lot.

I rate Cisco Duo Security a nine out of ten. I would give the solution a perfect score if it were a little cheaper. Cisco is expensive.

We are still implementing the solution and are not in full production mode yet. We implemented Duo Security in comparison with ICE, and we use it to secure our environments. It helps us authenticate users that use our network devices.

We hope to increase our security posture with Duo Security.

I like the set time that users can log into devices during the day and how many times they can do so. I also like the ability to restrict the regions from which the user can get in. Users outside of our country or even the town cannot log in.

I would like to see Duo Security increase the time that the users have to log into the devices. The maximum time interval is 15 minutes at the moment, and I would like it to be 60 minutes.

When you try to log into a device and have to authenticate yourself, sometimes it's not very pleasant. It's not the best thing particularly if you have to do this every 15 minutes, which is the maximum time that Duo gives. This makes it difficult to use and does not save time.

I've been working with Duo Security for six months.

So far, we haven't had any issues with stability.

My experience with technical support has been generally good, but sometimes, there is a delay in getting answers. I would rate them at eight on a scale from one to ten.

Positive

Duo Security was easy to set up. It took us almost a week to read the manual and understand what we have to implement to go into production.

Duo Security is very helpful and fits what we were looking for to satisfy the requirements of our security office. On a scale from one to ten, with ten being the best, I would rate Duo Security at eight.

We were really looking for two-factor authentication to secure our applications. We are basically looking for it to reduce risk.

I am in the retail space at a company with more than 2,500 employees.

It is SaaS. For VPN, we have our on-prem RADIUS servers, and there is an agent on our servers for RDP.

I definitely had some places where employees had password breaches in other locations, and it saved us there.

It has definitely decreased our security risk.

It does a really good job of helping workers feel safe, secure, supported, and included. In the beginning, it was new to everybody, so there was a little bit of friction with the onboarding. However, after everybody got used to it, they were quickly able to run with it and had very few problems using it. This has definitely been important for us. 

Duo has helped us remediate threats more quickly by having one spot to look at. We can see whether a user authenticated it from somewhere or if they were denied a two-factor request.

The most valuable feature is just the ease of use. Out-of-the-box, there are so many integrations that are really easy to set up and use in a matter of minutes, depending on what the application is.

It establishes trust with every integration or any sort of application that you are using, whether it is VPNs, Azure AD, or remote desktop.

Duo provides single-pane-of-glass management. This is pretty important, especially if you are trying to respond to a security event. You don't want to look at different places and potentially forget to look at one spot. Now, we can have all our logs in one spot.

The single-pane-of-glass management does a really good job of optimizing the user experience, especially with the updates that they provide. They really take in customer feedback. I have been on several customer feedback panels before, and they do surveys. They are constantly improving the product.

They could just continue to add more integrations.

I have been using it for about seven years, since 2015.

It is pretty stable. They are really proactive. So, if there is an issue with a certain cloud instance or feature, they are proactive. They email you and tell you what is going on, sending updates. Stability-wise, we have hardly had any issues using them. It hasn't affected our production at all.

Maintenance is minimal. There are some agent updates that you need to do every now and then, but for the cloud stuff, that is all taken care of.

It is really scalable. It is easy once you get an application in. You can import users from Active Directory and enroll users really fast.

I have only had to use them a couple of times. Every time, support was pretty easy to use. I would rate them as nine out of 10.

Positive

We previously didn't have any sort of two-factor authentication. We were just looking for more security so people wouldn't be reusing passwords or have data breaches. 

Earlier, we had solutions in the cloud and on-prem. So, it just helps having it in one spot. We can make sure any applications that we are using have been secured.

The deployment took two months. We did a proof of concept, which didn't include that time. That time was just for the first application that we did, which was about two months. Then, as we grew into it, we added more applications so time was added as well.

We have seen ROI, but I wouldn't know what that metric would be. I don't have an off-hand, hard metric for that. It is for the unseen risk, and how do you measure an unseen risk?

It definitely offers resiliency. If you are managing all your applications in one location, you can lock people out of it. So, it is just a fast way to remediate any sort of security issues. It has been important for reducing all the risk that comes with users having access to internal applications or cloud applications.

It has a fair pricing model. I know they have different tiers, but it would be nice to have different types of licenses for certain groups of users in our organization. That way, we wouldn't have to lump everybody into one group. That would be also one complaint.

We did evaluate other options. Since it was so long ago, I can't remember which other ones we looked at, but I do remember they were not as easy to implement.

We chose Duo Security for its ease of implementation and the number of applications that they are integrated with.

Definitely take the end user process or perspective into account when trying to choose something. I feel like that will make or break a product.

We did VPN. Network connectivity was a requirement for VPN. In that regard, it would be easy.

I would rate it as nine out of 10.

A colleague and I conducted some market research, where we found the solution and implemented it according to our needs. We installed the agents in our server, which communicate with Duo Security and send a prompt to our mobiles which is very convenient. We can also use the authenticator with other products and integrate it with a password reset disk. The product covers all of our needs.

The solution allows us to cover significant organizations and audit organizations with very high-security demands. At that level, security is non-negotiable, and Duo Security provides a second layer multi-factor server authentication, easy implementation, and Microsoft integration. 

The integration with Azure Active Directory and the AWS cloud is amazing, as most products nowadays require the creation of a customized integration. With Duo Security, it was more like native integration, and it took me five minutes to register.

The solution is straightforward, requiring minimal training and expertise to operate; IT staff have no problem understanding it.

The GUI is excellent, and the solution has valuable features, including policies and easy integration. It's a fantastic product.

Cisco owns Duo Security, and they are trusted everywhere, so establishing trust for access requests is never an issue. This is a major factor because when it comes to security, the solution must come from a trusted organization. We don't want to place our security in the hands of unknown third-party organizations; data leaks are a genuine concern. 

I can't give specific details of my organization's security risks, but I can say that Duo Security has eliminated trust from my organization's network architecture. 

I'm amazed by the product, especially by the ease of implementation. One of our major clients was equally impressed with the product. We use this solution to secure our network, which meets all our needs.   

Compared with other products, Duo Security is excellent; I'm very impressed, and so are my colleagues. I can't speak highly enough of this solution. The support of hybrid work is vital nowadays, as many organizations are moving from on-premises to cloud and hybrid environments, so it's important for the product to be compatible with both environments.

In the enterprise segment, we require many solutions to defend against different threats, with each system responsible for its own security function. Duo Security remediates the specific threats we need and has all the necessary features. 

I would rate the solution a 10 out of 10 in this area. 

Integration with a product such as Microsoft Sentinel would be great. As the product continually improves, I'm unsure if this feature is available.

We have been using the solution for two years. 

The solution is 100% stable.

I work with many products, and I've realized that the ones based in America run SMS and phone call communications through Twilio. As we are outside America, Twilio isn't correctly integrated with our local ISPs, so it has some issues with our IPs. This can impede our communications and is an issue I've faced multiple times because of Twilio.

The platform is highly scalable, and Duo Security is constantly improving its product; I receive weekly emails about new features and improvements they have made.

The support staff are fantastic, they're very impressive and I would rate them a 10 out of 10. 

Positive

We use the native Microsoft Authenticator and implement Duo Security as an additional layer of protection.

The initial setup is straightforward; Duo Security provides excellent documentation and support compared to other companies. This solution can be deployed in a day.

I deployed the solution myself using the provided documentation and sometimes reached out to support. I never had an issue, and implementation took just two days.

We definitely received an ROI; the solution improved our security by perhaps 70%, and this particular landing zone requires significant protection.

I only need the solution for IT staff, which makes it relatively cheap. If I deployed it for the whole company, it would be costly, so it depends on the number of users. Duo Security is affordable compared to other products in the segment.

I don't exactly remember which other solutions we considered, but we used G2's platform's reports to evaluate them.

I would rate this solution a nine out of ten. 

The maintenance of network connectivity depends on the complexity of the organization. It is easy to implement for our company and our architecture, but it wouldn't be as easy for a more complex network structure like a bank. We use the SaaS version of the product, so it's straightforward to implement and maintain. 

Our staff weren't used to using MFA, so it was initially frustrating for them, but this is a security requirement for us, and they adapted to it.

I would advise leaders looking to build resilience in their organization to implement another MFA product like Duo Security. 

My primary use case for Cisco Duo revolves around multifactor authentication, which serves as a secondary layer of security for all users within our organization.

The authentication and single sign-on features of Cisco Duo have been particularly valuable for enhancing user identity verification and providing an additional layer of security for our organization.

The product price needs improvement. 

I have been using Cisco Duo for approximately six to seven years. I am using the latest version available.

I rate the platform stability a nine. 

We can scale Cisco Duo up or down to accommodate our company's requirements. Around 120 executives in our team utilize it. I rate the scalability an eight.

While implementing Cisco Duo may require additional time for secondary multifactor authentication, it has significantly enhanced our organization's security posture, providing valuable returns in terms of heightened security measures.

I rate the product pricing a seven out of ten. 

The platform plays a crucial role in supporting our organization's remote access security needs by serving as the secondary email security for our VPN, thereby enabling secure remote access for our employees.

It has continuously evolved by introducing new solutions and products to address emerging security threats in our industry, demonstrating its commitment to staying ahead of evolving security challenges.

If the pricing aligns with their budget, I recommend considering Cisco Duo for its robust security features and scalability.  It is highly adaptable and scalable, making it suitable for organizations of various sizes within the industry. Thus, there are no significant considerations to be made regarding infrastructure compatibility.

I rate it an eight out of ten overall.