Cisco Duo Reviews

I have been working with Cisco Duo for close to three years now. As an administrator and IAM consultant, I use Cisco Duo primarily for Single Sign-On, MFA, or integrating applications with different security protocols. The whole point of having Cisco Duo is to ensure that you have a centralized point of managing where all devices, users, and identities are in your system or infrastructure.

It helps in securing the applications.

I think Cisco Duo's identity intelligence capabilities are effective as long as you give the right policies to them. Defining your own set of policies is crucial to successfully utilizing the product's advanced features.

The thing that I appreciate the most about Cisco Duo is the ease of setup. The implementation team does not have to spend more time on implementing or integrating the product. Their responsiveness is commendable, and they are easy to adapt to new trends in the market, which suits our business needs. The pricing of Cisco Duo is also quite reasonable compared to other products.

The Advanced Identity Threat Detection and Response feature is similar to what I explained regarding AI and identifying threats.

Windows Hello is a new feature Cisco Duo has started using recently. It allows a user to connect to the VPN and get access to applications without needing to re-enter passwords. Once a user is authenticated against the VPN in Cisco Duo, the Windows Hello feature allows immediate access to applications without requiring another password entry.

Conversational AI in Cisco Duo is limited in its current application. AI might help identify trends or user behavior as a threat, but its implementation needs to be directed.

So far, I have not seen much need for improvement in Cisco Duo. It is user-friendly and reasonably priced, but it lacks some dynamic identity management features compared to other products such as SailPoint.

From a stability perspective, I find Cisco Duo reliable as both products are hosted through AWS, contributing to a good security posture.

I think Cisco Duo scales effectively with the growing needs of my organization. They are understanding our expectations regarding changes and feature add-ons.

I have raised many queries with Cisco Duo's technical support, and they have provided prompt responses. If I need further explanation, they get on a call with me.

The deployment of Cisco Duo is quite easy.

The implementation team does not have to spend more time on implementing or integrating the product.

Regarding the ROI with Cisco Duo, resource saving is significant. When we use Cisco Duo for Single Sign-On, employees only need to remember a single set of credentials instead of multiple passwords. The ease in password resets for admins further enhances their business efficiency.

The pricing of Cisco Duo is quite reasonable compared to other products.

I am currently working with ForgeRock and Okta as well as Cisco Duo.

Cisco Duo has been purchased by the enterprise or the employer who is actually using it from the vendor. They would help you with all the initial setup, and later on, as your team expands or the infrastructure mingles with other vendors or partners, you would also need the product to have some sort of customization for the business needs.

It is easy with Cisco Duo. I have seen one of the products which is quite easier. The branding makes it easier for the customer to trust that this is a product coming from a safe zone. The interface of Cisco Duo from the administration console point of view is quite decent.

I endorse Cisco Duo and say that you should go for it. It is quite a good product and quite easy to get used to. My review rating for this product is seven out of ten.

Cisco Duo started primarily for compliance reasons but has evolved to address brute force attacks, and terminal servers and computer sign-ins, depending on the client.

The most appealing feature of Cisco Duo is the phone notification system that simply pops up on your phone. This has proven particularly beneficial for older users who historically struggled with other MFA solutions. Cisco Duo benefits the organization by fundamentally enhancing security.

It is easy to use when logging in, but at times, there's a delay in getting the pop-up on a phone, requiring users to occasionally retry authentication depending on backend services. I guess that depends on the backend or something like that. It doesn't happen all the time. Cisco Duo could be improved by making it faster.  

Maintaining ease of use while increasing security remains crucial. What used to be sufficient with just a password is no longer adequate, and even a phone pop-up might not be enough in the future.

I have been using Cisco Duo for three years.

Most of the time, Cisco Duo's stability and reliability are fine, but occasional issues occur. Intermittent downtime happens infrequently, but when it does, many users call because they cannot access their systems.

Cisco Duo scales effectively with the growing needs of the organization. The expansion of Cisco Duo's usage was smooth, and we continued using it because of its good performance.

The customer service and technical support have been good, having used them twice. I would rate it an eight out of ten. It has been pretty good.

Positive

I was not using another solution prior to using Cisco Duo.

Deploying Cisco Duo is easy. For example, we have automated setting up the terminal servers, where as soon as we make a new user, we make sure we put their email address in, and then it automatically sends them an email. They put in their information and pretty much set up the phone on their own. 95% of the people are able to do it without anyone even talking to them. 

We have not seen an ROI with Cisco Duo as it is primarily used for security.

My experience with pricing, setup costs, and licensing has been good, with no issues. I am pleased that the prices remained stable after Cisco acquired the solution.

We experimented with Microsoft's MFA, which only works with Microsoft products. Cisco Duo proved more flexible. Flexibility emerged as one of the key positives during the evaluation process of Cisco Duo.

Cisco Duo is easy to use. Setting it up is a breeze. So far, support is reachable. Hopefully, that doesn't change. On rare occasions or once in a while, it gets slow.

My advice to other organizations considering Cisco Duo is to implement it. It is easy to deploy, and the company currently has 30 clients using it. The entire onboarding process takes less than a week, though end-user adoption may extend this timeline.

I would rate Cisco Duo an eight out of ten.

My main use cases for Cisco Duo involve working for a public school district, specifically in my administration building, where I manage the C-suite users, finance, HR, and my front office secretaries at my sites.

Using Cisco Duo benefits my organization by making it harder for potential threats to access our systems, especially since we work in public education and are a huge target right now.

What I most appreciate about Cisco Duo is the ease of use.

The strong security authentication system has been easy while logging in. I just use the app. 

The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem. It's also helped stop the sharing of passwords. You'll have somebody that's out one day and somebody will just sit down at their computer and use that person's password. We can now stop a lot of that stuff.

There is always room for improvement.

I have been using Cisco Duo for about two years.

I have experienced no issues regarding the stability and reliability of Cisco Duo.

I have not scaled Cisco Duo yet. That said, my understanding is it will not be an issue when the time comes.

I would assess the customer service and technical support of Cisco Duo as a seven out of ten, as I do not use it frequently. I did find a recent communication webcast engaging.

Neutral

I did not consider any other solutions before selecting Cisco Duo, as I inherited it when I got hired after someone else had begun the implementation phase.

It took me a while to figure it out. I went to every user snad forced them to set it up. I might have done it the long way. 

I use Cisco Duo at a very basic level for the most part and I wear many hats. Cybersecurity is one of them, and I have pretty much rolled out Duo by myself as the only one managing it.

I have not seen any ROI with Cisco Duo that is immediately apparent. I assume in the back end, it has saved me from other issues that could have happened. I feel much safer having it in place. It's providing peace of mind.

The pricing, setup costs, and licensing are all good. I haven't had any issues.

I had no issues with pricing, setup costs, and licensing since I went through a VAR, got a quote for 600 licenses, which is what we currently use, and I annually renew it.

I did not purchase the solution on AWS Marketplace. 

My advice to other organizations considering Cisco Duo is to implement this solution. 

I would rate Cisco Duo overall at probably an eight out of ten.

We use Cisco Duo for MFA on all of our devices. We're exploring single sign-on right now, but haven't implemented that yet.

Cisco Duo has made us more secure. We've managed to stop some threats with it and keep our users and devices safe.

The benefits of a passwordless environment are pretty high. The biggest challenge that made us want to implement it was just the number of password resets that we have had to do. We had to send people to third-party vendors, and there were a lot of complaints. Being able to handle one password or one section makes our life a lot easier as IT, and their life a lot easier knowing exactly who to go to.

The UI of Cisco Duo is easy to use, especially the web backend, and it's really intuitive and easy to set up. The experience with Duo's strong security authentication system has been easy when logging in.

Cisco Duo can be improved with better ways to set users up. Currently, we might not be doing it perfectly as we're having them email in phone numbers to get them set up with Duo Mobile. I wish there was more of a self-service option than there is currently, at least to my understanding of Duo.

I've been using Cisco Duo for five years.

It's pretty good. There was one outage, and they emailed us right away, so we were informed.

Cisco Duo scales really well with the growing needs of our organization. Other than the licensing thing I talked about, we're able to add as many as we want, and we're at a little over a thousand with no issues.

We started with just our public safety departments, such as police and fire, but then we moved to the entire city staff. It went very well.

I haven't used them much, but the one time I did, it was pretty seamless. They got back to us quickly, were nice, and gave us what we needed.

Positive

Prior to adopting Cisco Duo, I wasn't using another solution.

Deploying Cisco Duo has been easy. The biggest challenge is getting all the end users on board, but in terms of software deployment, it's pretty painless.

We've seen ROI with Cisco Duo as it has brought our insurance premium down.

It's a bit confusing because we're on a three-year plan with a certain number of licenses, and we've gone over that number. They told us that when we renew, they will add all these licenses. We've expanded quickly, so everyone's kind of scared because no one knows what the bill is with the long pricing cycle. We know what it's going to be-ish, but until we get the bill, it's kind of rough.

We considered Okta and Entra ID from Microsoft before selecting Cisco Duo. Cisco Duo looks modern, which I know is a weird one, but we have to think about the end user and what they see. There is also the ease of use. It seemed to fit seamlessly and had the most features. We already use other Cisco products. So using another Cisco product seemed like a no-brainer for us.

Single sign-on would make things easier. We have a lot of different departments. They all have different needs. They use a lot of different programs. Single sign-on will be helpful for us.

Cisco Identity Intelligence’s capability to detect and respond to identity-based risks effectively is very good. We're exploring using that a little bit more. It's always great to be able to look through and see if people's devices are out of date and things like that, for addressing security concerns.

My advice to other organizations considering Cisco Duo is to do it. It's easy and was the option that fitted our needs the best. It was also painless. What more can we ask for? 

I would rate Cisco Duo a nine out of ten.

The main purpose involves addressing questions about SLA tickets. I add persons to security groups and grant access for VPN connections and authentications to add them to the portal, synchronizing them with the Microsoft Azure AD platform and logging cell phone numbers and phone numbers. I also provide access for SSO or mobile tokens, whether hardware or software, and access for Cisco Duo software on cell phones.

I use the web portal for Cisco Duo and the software on my site for self sign-in to the portal. I primarily use the platform for authentications, adding users to groups, and other management tasks. I can block someone or remove them from security groups when an employee leaves the firm or when other security issues occur.

I particularly check where someone is logging in and from which country. I verify if they are under contract to stay in a safe place, such as Germany or Frankfurt. If a person logs in from another country or place, I investigate. From a security perspective, I work with other platforms and coordinate with employees in different departments. I do not focus on security steps themselves. I sometimes examine sign-ins, checking time differences, locations, and IPs in short timeframes. This does relate to security, but I use this method only when questions arise.

The general usability and visual interface are valuable to me. It is not significantly different from other tools, but it is usable. It is suitable for a technical person who has an understanding of these tools or software and finds it usable and understandable.

It provides the possibility to get employees directly started with their jobs or schooling for new projects. For this, what is important is the time between registration and account access and whether there is a general problem or minor questions about the main reason. However, there are no strong problems.

An AI tool or AI capability would be better. An AI support robot or bot that provides direct answers to questions without requiring the search for facts or documents to find solutions would be an improvement.

I have been using this solution for two years full-time, working for a global company across all regions.

Although I have not received direct technical support for Cisco Duo, I would rate it eight or nine. Working with this web portal and technical software capability, I have never experienced significant connection loss or other major issues.

My company operates globally with approximately 450,000 employees. Within the projects I manage, there are 10,000 employees, and in another MET region, there are over 15,000. We are a partner with most brands that are usable globally and provide them access to the projects.

Although I have not received direct technical support for Cisco Duo, I would rate it eight or nine. Working with this web portal and technical software capability, I have never experienced significant connection loss or other major issues.

Positive

Cisco Duo is my first app or web-based platform. I have never had experience with another brand and cannot compare Cisco Duo to other brands or firms that provide VPN connections or secure connections.

It is easy.

We have access to our portal where I work. They provide access with limited admin rights. We use only the Concentrix portal, which is the company portal.

I have no idea about the pricing. Another department handles this. I am only able to use it for accessing and other functions, but I cannot say this is a different or difficult platform for someone to use because the documents are available. When someone has a problem, they can search the documents and find solutions for simple steps.

I can recommend Cisco Duo because it is very easy to accept and understand. In the two to two and a half years I have used it, I have never experienced a problem. We do not lose connection or encounter other issues, which is the main reason I can offer this recommendation. I would rate this solution nine out of ten.

Our main use case of Cisco Duo in my company is for two-factor authentication.

What I appreciate most about Cisco Duo is the fact that I can input the code instead of acknowledging it through the app. If I'm overseas, I can simply input the code. This benefits my company by meeting and satisfying the security requirements imposed on the network by the security team.

My impression of Cisco's identity intelligence capability to detect and respond to identity-based risks effectively is that it's a great product. 

The phone is the preferred location for Cisco Duo installation, not a separate key fob, as SecureID used to do. That is the preferred method, so I don't see any other options. I have never gone into Cisco Insider.

I only use Cisco Duo on my phone, so I am unsure about potential improvements. I don't think it can be installed anywhere else. I'm unsure how to disable the ping notification sound on my phone when using Cisco Duo. I don't know how to silence it. That's the most annoying part when I'm trying to be quiet. The ability to tweak it as an administrator could make it a ten. Note that every product needs some kind of improvement.

I have been using Cisco Duo personally for four years. In my company, we have been using Cisco Duo for two years.

Cisco Duo is rock solid in terms of stability and reliability.

We are fairly large and there's no issue with how Cisco Duo scales with the growing needs of my company. Plus, we're traveling all over the globe, it works globally.

I have not had any personal experience with Cisco Duo's customer service and technical support. We've had very few complaints.

I have only experienced SecureID when considering other solutions before choosing Cisco Duo. It was kind of clunky when I used it. Cisco Duo is not more clunky than SecureID.

My experience with the deployment of Cisco Duo is that it's pretty easy compared to SecureID, and that's the only thing I can compare with, though that was a long time ago.

For us, the biggest return on investment when using Cisco Duo is the ease of deployment and its rock-solid performance. If it's rock solid, we can't complain.

I have nothing to compare against the pricing, the setup cost, and the licensing of Cisco Duo, but it satisfied the management. For Cisco shops, that's sufficient.

The only other solution I can compare to is SecureID, which is cumbersome.

There are not any new features or functionalities in Cisco Duo that my company has started using recently; it's just straightforward two-factor authentication.

I have not used Cisco Duo's conversational AI interface.

Regarding the feature called Advanced Identity Threat Detection and Response in Cisco Duo, I've heard of the term, and I've seen the feature mentioned. I'm not quite sure what it is. I've noticed recently that it's asking me to input a PIN.

I do not yet have a complete passwordless environment in my company as we still have two-factor, with the first level of authentication being Active Directory authentication, which involves a password. This solution adds to that.

From one to ten, I would rate Cisco Duo overall a nine.

My main use case for Cisco Duo is that we use it for two-factor authentication for all of our faculty and staff. We don't use it for our students, however, we implement it for faculty and staff.

The features of Cisco Duo improve our company by increasing security since they're relatively simple to use.

The feature of Cisco Duo that I appreciate most is the push notifications. They are great. I'm glad that they can be accessed from my watch personally. Many of our staff use the phone calls so they can just answer and press one without needing to pull out their mobile phone and get the code. 

From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.

It makes logging in easier than alternatives.

Cisco Duo could be improved if there were a way to make two-factor authentication quicker. Sometimes it takes a few seconds to jump from page to page during its login flow.

I have been using Cisco Duo since probably 2020. It's hard to determine the exact timing with COVID. That's when everything started.

Regarding the stability and reliability of the Cisco Duo solution, we have experienced some outages over the last few years that are significant because people can't log in. 

While we wouldn't want those outages, they haven't been catastrophic or terrible enough to make us consider looking elsewhere.

Cisco Duo scales with the growing needs of my company. While we don't grow significantly as a university compared to some other companies, it scales appropriately for our size.

I haven't had to interact much with customer service and technical support of the solution, so I don't have substantial feedback to provide.

We use two solutions on campus: Cisco Duo for faculty and staff, and Microsoft Authenticator for students. The main difference between the two is that Cisco Duo appears more reliable. Microsoft Authenticator seems to have more friction and breaks down more frequently, meaning users might complete the authentication flow but still not authenticate properly.

Our students use Microsoft Authenticator, and we get more negative feedback from that than we do from Cisco Duo. Cisco Duo works better than Microsoft Authenticator. Not everybody prefers two-factor authentication, however, Cisco Duo has the least friction of the two solutions we use.

The deployment experience of Cisco Duo was relatively easy compared to other similar projects we've rolled out. This implementation seemed straightforward.

We had good support and guidance with the implementation, and we relied heavily on skilled people at Cisco to help us implement it properly.

Regarding the return on investment when using Cisco Duo, separate from the financial aspect, I cannot answer that thoroughly. 

It seems valuable and performs better than our other solution for faculty and staff, so I would hope it provides a better return on investment. I'm not familiar with the financial details.

We have not considered other solutions while using Cisco Duo in the last five years.

In evaluating the benefit of having a complete passwordless environment in my company, we're not entirely passwordless since we use Cisco Duo for two-factor authentication. We still authenticate with a password before being moved to a Cisco Duo page. If there's a passwordless feature, we're not utilizing it.

Regarding challenges when using Cisco Duo, issues are usually client-side related, such as someone's phone not working correctly. 

Regarding Advanced Identity Threat Detection and Response in Cisco Duo, I don't believe we utilize it. I have received inquiries when I've authenticated from new locations, however, I'm not certain if that's part of this feature.

My impression of Cisco Identity Intelligence's capability to detect and respond to identity-based risks is satisfactory. 

I have not used Cisco Duo's conversational AI interface for admin tasks.

I would rate Cisco Duo overall as probably an eight out of ten.

We primarily use Cisco Duo for MFA purposes to aggregate MFA solutions, so we don't need five different apps for MFA on our phones, which is excellent. We also link it for identity posture with other Cisco solutions.

I don't think we use that part of Cisco Duo, perhaps other teams do, but not on my side.

We do use Cisco Duo to mitigate phishing attacks and make threat defense. We have a lot of attacks; some are clearly identified and discarded before they reach our emails, although some still reach our email. There are a lot of phishing attacks for us internally and for our clients.

The features of Cisco Duo that I have appreciated so far include the seamless integration with many MFA features, so we can correlate everything in one app and don't multiply MFA apps, which is excellent.

Cisco Duo helps our company by allowing us to manage many internal solutions we use efficiently. If every hundred solutions we use each had a different MFA app, we simply couldn't manage that on our phones; it would be too complicated. For security purposes, we want a real posture approach for our MFA to correlate who has access to what, making it easy for our internal security team to give access to those who can access the app.

An improvement for Cisco Duo would be a simplification of the licensing model since it's quite complicated to know what's included or not, especially now as it's part of Cisco Secure User Suite, and there are many modifications happening regarding the licensing.

We see the licensing model for Cisco Duo as favorable for our company since we are on NFR because we are a Cisco partner, so we're not exactly clients. The licensing model is quite good except for small countries like ours, where for less than 100 users, the cost is prohibitive, making it too expensive for small companies.

Since I entered my current company, I have sold Cisco Duo to our clients, and inside our company, we use Cisco Duo as our MFA solution for some solutions we have running in our labs and also production solutions we have internally. It has been four years now.

We don't have any complaints about the stability and reliability of Cisco Duo; it is quite reliable.

I am not in charge of customer service and technical support for Cisco Duo as it is managed by our technical team, but overall for Cisco, we are quite happy. I had a licensing problem last week that was solved in about two hours, so I am always satisfied.

Positive

I'm not on the technical part of Cisco Duo's deployment process, so I don't deploy it myself, but I think our engineers are quite happy about it, and I haven't received negative feedback on that.

The biggest return on investment for me when using Cisco Duo is gaining time, as I don't have to look at ten different MFA apps, and I know it will work. On a daily basis, I could say I save around ten minutes not searching for the correct app, and if we multiply that by the number of days I work, it amounts to hours and even maybe days over the years, so that's excellent.

Regarding pricing, setup cost, and licensing for Cisco Duo, I find it's not cheaper or more expensive than other products. We do have to pay sometimes for quality, but it's not an outrageous price, so I think it's at the right spot.

My company considered some other solutions before choosing Cisco Duo, but I am not sure if I can disclose them.

The biggest difference I see between those solutions and Cisco Duo is the integration with the other Cisco features like ICE.

I am not currently using Cisco Identity Intelligence, and I am not sure if it is part of ICE.

In my opinion, the spike in phishing attacks happens because AI simplifies it for hackers and malicious people to create attacks, as it's really easy for them to copy a website or an email that looks like an official Microsoft or other email and they can mass scale their attacks with ease, so it's not manual operations anymore, and they can generate thousands of attacks each day.

I have not implemented Duo's end-to-end phishing resistance with capabilities such as proximity verification internally.

I have not deployed Duo Directory to manage user identities, as I think it's linked to our AD.

Whether Cisco Duo has helped my company reduce its overall authentication-related costs, I don't know, but the ease of operation is definitely there. Cisco Duo makes everything easier.

I haven't heard any real complaints or gossip about the deployment.

I think the questions regarding my experience using Cisco Duo were quite exhaustive.

I would rate this review an eight out of ten.