Cisco Duo Reviews

My current use cases for Cisco Duo involve a pool of clients where most of our clients use Cisco Duo for MFA to access their online environments, whether it be a VPN connection back to their office or to Azure, where they usually have Cisco Duo protection on it. In our own environment, we also use Cisco Duo to access our company resources through a portal that is protected by Cisco Duo.

I am using the MFA component of Cisco Duo, which I think is the main component, along with all the granular functionalities such as bypass codes. We sync to Active Directory, and we utilize geofencing when our clients are traveling, allowing us to lift the geofencing off a certain account to grant them access. We do not really use the reporting features very much, only when we are troubleshooting to see why someone is unable to access their resources.

What I appreciate the most about Cisco Duo is the advanced license, which incorporates regional security such as geofencing, and I think that is quite valuable to have included. The bypass codes are also very useful from an administration point of view.

I think the integration of identity security into Cisco Duo's IAM solution is highly beneficial against modern threats, as it is integrated with many technologies and service providers to cover MFA, and it is quick and easy to set up.

I saw the benefits of Cisco Duo immediately after deployment; we started seeing spoofing attempts where the MFA request was not approved because the user was unaware of someone logging in. Clients I implemented Cisco Duo at immediately feel more confident in their security environment, and we can see a lot of illegal attempts to get in, giving me faith in the product.

One downside of Cisco Duo is the expense, as there are clients that can afford only the basic package, which does not include Geo-fencing, leaving them unable to pay for the more expensive level, which I do not feel justifies the double price of that upper tier version. That is about the only thing I would change, otherwise, it is a wonderful product, and I have interacted with their support quite often with no issues.

I have been using Cisco Duo in my career overall for about three years.

I have never seen any lagging, crashing, or downtime with Cisco Duo; I can definitely say we have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.

Cisco Duo is very scalable; with just a few clicks in the admin portal, I can add new portals and systems to cover with authentication, and it is almost too easy.

I have contacted Cisco technical support a few times regarding technical matters, including transferring a client from their portal to our company portal, which was resolved almost instantly. I also got assistance for a trial license request from a client considering the more expensive license.

I would give Cisco Duo's support a nine out of ten, as there was one instance where I had to wait a bit to receive assistance, but that was just that one time.

Positive

I have used WatchGuard AuthPoint, the WatchGuard variation of an MFA product that is similar to Cisco Duo.

I definitely prefer Cisco Duo for the ease of configuration and how simple it is to use, while the WatchGuard counterpart is extremely difficult and technical to configure and set up.

The initial deployment of Cisco Duo was difficult because I had never used it before, and I had to set up a Cisco Duo AuthProxy server in a complicated environment. However, I reached out to Cisco Duo support, and their online documentation was of great help, so I managed to get it up and running, but it was not easy.

The first full setup of Cisco Duo took me about an entire afternoon, mainly due to configuring the AuthProxy component, and that was only after joining a company for about two weeks, which contributed to the learning curve. Cisco Duo, including the AuthProxy and the online portal portion, probably took two hours.

Cisco Duo does not require maintenance on my end if set up correctly; linking it to Active Directory or something similar means no regular maintenance is needed. We only need to generate bypass codes when users struggle or when we adjust profiles for clients traveling.

I have not utilized the end-to-end phishing resistance feature of Cisco Duo to its full extent.

I have noticed an increase in attempts to access resources illegitimately in my organization; we have two MFA products, Cisco Duo and WatchGuard, and in the logs, we see a lot of attempts. I do not know if that is an uptick in attempts, but there are definitely a lot of attempts going about.

I give this review a rating of ten out of ten.

Our main use case for Cisco Duo is multi-factor authentication, specifically setting up Zero Trust for different users within our organization.

Duo features have specifically benefited our organization by allowing us to add security measures. Whenever you add something security-wise, it can add either more complexity or slow down access. Anything that we could quickly use simply and not have any interruption while trying to access a website has been beneficial.

The features of Cisco Duo that I prefer the most include the one-time passcodes and the push notifications, which are much quicker with Duo for some reason, making it my favorite aspect from a user experience standpoint. 

To improve Cisco Duo, the biggest consideration is the licensing standpoint; the most common issue I've found is customers not setting up the Active Directory sync properly, leading to inflated licensing usage when they try to delete inactive users that are still being charged. An additional feature that should be included in the next release of Cisco Duo is a password manager.

I've used hte solution for five years.

There has been no downtime, crashes, or performance issues with Cisco Duo.

Cisco Duo scales with the growing needs of our organization by making it easy to acquire more licensing, especially with an enterprise agreement, which allows built-in growth and minimizes worries about licensing as we expand. 

We have expanded usage of Cisco Duo; it has been smooth, and I have no complaints there, but to be fair, we are very familiar with Cisco ordering processes.

Compared to Cisco, the general support I experience is fantastic; I have no complaints about it.

Positive

Prior to adopting Cisco Duo, I was using Okta to address similar needs.

What stood out to me in the evaluation process when comparing solutions was Cisco Duo's simple integration with the Cisco ecosystem and the helpful documentation and learning resources available for our managed service team, especially a dropdown menu in the Duo dashboard that provides useful learning material.

The Active Directly sync is a bit difficult during implementation. Other than that, the deployment is smooth.

I can say that I have seen negative ROI with Cisco Duo since it adds an additional cost for customers who may find alternatives through Microsoft Defender; however, existing users of Duo remain happy with it and the integration with the rest of Cisco.

My experience with pricing, setup costs, and licensing has been complaint-free, although the biggest threat to Duo is Microsoft's EA, where their version of Duo is integrated, causing many friends to feel forced to stay within that ecosystem due to the reliance on calling, email, and Office.

Before selecting Cisco Duo, I considered Okta, which I found to be more expensive; they do have great features regarding identity and the app dashboard. However, in the end, mostly we have feature parity. 

Also, the way Microsoft integrates their enterprise agreement obligates users to stay with it rather than paying for additional products.

I did not purchase the product on AWS Marketplace.

Regarding new features or functionalities in Cisco Duo, we have not adopted anything recently from the end customer standpoint; we've had that setup from day one. 

I evaluate the benefit of having a complete passwordless environment in our organization by acknowledging that we have not gone passwordless yet.That will be a next step, although we want to learn more about it before implementation. My hesitation to going passwordless is due to a lack of knowledge and time to learn about it and implement a process to convert everybody over. Many of our internal employees aren't even using password managers, which is concerning, so transitioning them straight to passwordless is a challenge. 

We do not utilize the Advanced Identity Threat Detection and Response in Cisco Duo. We're primarily using Cisco Duo for multi-factor authentication, setting up different security levels for our IT team and different groups for access to various internal resources, however, we haven't implemented anything advanced with detection or response. 

I have not used Duo's conversational AI interface for admin tasks. 

My advice to other organizations considering Cisco Duo is to get the provisioning dialed in before deployment to avoid being hit with overages, as this has been the main struggle we've encountered, which I've seen in other organizations as well. 

On a scale of one to ten, I rate Cisco Duo a nine.

We use Cisco Duo for our single sign-on. We have it tied to our Okta, so users must first log in to Duo before accessing Okta.

Cisco Duo helps minimize the risk of attack vectors and prevents unauthorized access to our data since it's tied with multi-factor authentication, which helps block threats.

I appreciate the simple login feature of Cisco Duo; being able to log into your actual page and then having all your apps there is convenient. 

My experience with Cisco Duo's strong security authentication system has been easier. 

It's easier to log in. Cisco Duo is user-friendly; users simply put in their email address and are redirected to their Okta page, making it straightforward to use. It's hard to screw up.

Cisco Duo's Identity Intelligence capability to detect and respond to identity-based risks is good. While I don't necessarily use it directly, I'm sure we implement it, though it might not be noticeable unless specifically pointed out.

I'm not aware of any new features or functionalities of Cisco Duo that we have started using recently. I don't know if we utilize the Advanced Identity Threat Detection and Response feature. I have not used Cisco Duo's conversational AI interface for admin tasks.

I'd be interested in exploring the AI portion of Cisco Duo as that would make it more interesting, though it's already straightforward and user-friendly. General announcements when new features come out with Cisco Duo should be broadcasted to customers who are using it, which might bring more accessibility to their documents so users can be more in tune with updates.

We implemented Cisco Duo just over four years ago.

Cisco Duo is stable.

Cisco Duo is easily scalable; you can adjust the size quickly and easily. From a licensing standpoint, we have the true-up which makes it easier to increase licenses when needed.

I've never had to reach out to customer service and technical support, so I cannot speak to that aspect. The fact that I've never had to contact support since Cisco Duo has been in place indicates it's a stable, robust product.

Positive

We were put in a position where we needed Cisco Duo, so we adopted it.

I wasn't part of the deployment team. That said, from what I've heard, it wasn't that complicated.

The biggest return on investment when using Cisco Duo is what it protects you from overall. It keeps you safe, and that protection demonstrates its worth.

We don't have a complete passwordless environment in our company yet; we've implemented long passwords, however, we haven't eliminated passwords entirely.

I would rate Cisco Duo a ten out of ten.

My main use case for Cisco Duo is implementing two-factor authentication on users. I use Cisco Duo for two-factor authentication by enforcing it on users. Additionally, I am enabling posture assessment and health check on the device before allowing access to my organization, which adds extra security and ensures that I have implemented zero trust and separation of duties.

Cisco Duo Push is one of the magic features and it really helped to accelerate the two-factor authentication process. Duo Push makes things easier for my team and users by accelerating two-factor authentication.

Besides Duo Push, Cisco Duo as a cloud service allows for single sign-on on cloud services and supports integration with unlimited applications, which is really helpful for any organization.

Cisco Duo has positively impacted my organization by helping to implement zero trust. It also ensures that every user is protected against phishing or password theft.

I have noticed specific outcomes since using Cisco Duo, as it has reduced security incidents according to my records and reports for a year.

Cisco Duo can be improved by allowing a specific support engineer, which would be helpful for many organizations. I need better support for Cisco Duo.

I have been using Cisco Duo for four years.

Cisco Duo is stable.

Cisco Duo's scalability is fantastic as a cloud service; it is always up 24/7, which is a really good feature. I switched from Fortinet to Cisco Duo because of scalability, as Cisco Duo excels in this area.

Cisco Duo's customer support needs improvement.

Negative

I previously used a different solution for two-factor authentication from Fortinet.

I have seen a return on investment, and I can share relevant metrics with savings in money. Cisco Duo has helped my organization in reducing overall authentication-related costs, with an estimated savings of about half of authentications.

My experience with pricing, setup cost, and licensing reveals that one of the most powerful features is the licensing model and the price. According to the pricing, it is really fantastic to get this value compared with other vendors.

Before choosing Cisco Duo, I evaluated other options such as FortiAuthenticator.

My advice to others looking into using Cisco Duo is that it is really helpful for implementing zero trust and enforcing two-factor authentication for many users. Additionally, the licensing model is one of the best features; you can purchase licenses only for the number of users you have, whether it is 50 or 20.

Regardless, the web service will be available without needing to worry about upgrades or maintenance. I evaluate the integration of comprehensive identity security into Cisco Duo's IAM solution as effective in defending against modern threats. I give this product a rating of 10.

Hybrid Cloud

Other

I have been using Cisco Duo for one of my customers for three years. I have integrated Cisco Duo with the on-premises Active Directory and I am using two authentication methods: one is by code and one is through push notifications on Android mobile phones or Apple iPhones. The authentication process is very smooth and secure.

When any request is made to log in for email, the request is integrated with Cisco Duo and asks the user to enter a code via their mobile phone. This is the purpose I am using it for, and it represents a very smooth and secure authentication method.

The method is simple and secure, only thing i want to say about pricing will be reduce for old customers

Cisco Duo has a capability for Duo Push. When it comes to authentication, you get a notification and you just need to approve or reject the request, which allows the process to go smoothly. Although Microsoft Authenticator also has this function, other authenticators do not.

Pricing is an area that needs improvement because the pricing is high. One of my customers recently received a billing statement for one year charging 3,600 US dollars for 100 users. In my case, it costs me around 300 US dollars monthly for 100 users.

Initial deployment was smooth from an MFA point of view. However, I faced a significant issue about a year back when I tried to integrate Cisco Duo with Citrix NetScaler and enable MFA for Citrix NetScaler integration. I encountered a lot of issues during the integration part and was unable to achieve that task due to a lack of documentation at that time. That project was eventually closed.

I am using Cisco Duo for one of my customers for three years.

I have not faced any issues with Cisco Duo so far. It is a very stable product and functions well.

Scalability is good with Cisco Duo.

The support process is very smooth. If I need any support, I can send an email to their support team and they reply on the same day. I normally send emails to billing support and have not needed to send support emails otherwise until now.

Neutral

I have used AuthLogics MFA as well. I am also using Google Authenticator and Microsoft Authenticator.

Cisco Duo is a very simple product to understand. I searched for information on Google and integrated it using the guide provided by Cisco Duo during my first implementation. If I need any support, I can send an email to their support team and they reply on the same day. The support process is very smooth and initial deployment is smooth from an MFA point of view.

Pricing needs improvement because it is high. One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year. In my case, it costs me around 300 US dollars monthly for 100 users.

I have used AuthLogics MFA as well. I am also using Google Authenticator and Microsoft Authenticator.

My clients are requesting MFA on their emails, third-party emails they are using for HTTPS, for cloud emails or cloud logins with different applications. I recommend Cisco Duo to them because the process is very smooth with Cisco Duo. I give Cisco Duo a rating of 10.

On-premises

Other

Our main use cases for Cisco Duo are for our own internal systems and applications that we're using, finance related and sales related. 

Simplicity in doing our secured authentication

The feature of Cisco Duo that I value the most is that it's easy to use. It monitors all our devices to ensure everything is updated before we're given access to those applications. Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.

As for improving Cisco Duo, we're quite happy with it, so there isn't much negative feedback. I would mention that there's nothing specific I would want to see enhanced in Cisco Duo. We're very satisfied with it, and there haven't been any requests from the team for enhancements or future features. Everyone has been very happy with it.

I have been using Cisco Duo for 5 years.

As for the stability and reliability of the solution, we have never had any issues. We have never experienced any downtime.

Cisco Duo scales very with the growing needs of our company; it's very easy for us to upgrade or add licenses or do additional deployments for our new employees or new hires. If there are new devices coming in, it's very easy to implement.

Regarding customer service and technical support for Cisco Duo, we don't have issues with that because we're quite skilled with it.

Positive

Before choosing Cisco Duo, I didn't consider any other solutions.

The deployment of Cisco Duo is a very simple process for us.

For our strategy for deployment of Cisco Duo, I let our IT work on it, but we were able to roll it out easily, probably in around two or three days, we were done with our deployment.

The biggest return on investment for us when using this platform is the reduced time for us to give support, plus the confidence that we have, knowing that all our authentications or logins are secured.

My experience with the pricing, the setup costs, and the licensing of the solution is quick and easy. There isn't much of an issue there. Even when we resell this to our customers, they're satisfied with it. The pricing is acceptable to them.

My experience with Duo's strong security authentication system has been very easy to use. The process to log into our systems using Cisco Duo is just a two-step process for us, making it much easier to access these systems.

I evaluate the benefit of having a complete passwordless environment in my company through the convenience and ease of use of these devices or Cisco Duo into our devices and applications. I have encountered no challenges with Cisco Duo so far. It gave our IT no issues or problems.

Regarding the feature called Advanced Identity Threat Detection and Response in Cisco Duo, we haven't used it yet. My impression of Cisco Identity and Intelligence capability to detect and respond to identity-based risks effectively is that Cisco has been at the forefront for security. They have lots of data information especially with the network, wherein most of our customers are using Cisco. They get all the intelligence from there.

I have not yet used Duo's Conversational AI Interface for admin tasks. Regarding whether there could be more in the AI area in Cisco Duo, not really at this point. In our use case, we're not yet ready for that.

I would rate Cisco Duo around 8 or 9 out of 10.

I use Cisco Duo for multi-factor authentication, remote access, and remote access authentication. I use Cisco Duo primarily for the multi-factor authenticator for remote access.

Cisco Duo is beneficial for me in terms of security.

I don't have much detail about the integration of comprehensive identity security into the Duo IAM solution, but my complaint is that it's not as seamless as a product like Zscaler for remote access. It's not as seamless.

It's difficult for me to summarize the room for improvement as I'm on the enterprise network side, not really security. My response will be based on user experience, not detailed technical aspects of the network with respect to security. I use ZIA and Zscaler for remote access connection, and Zscaler is seamless. I don't need to do anything; it does the identification of my system. As far as my system is issued by the company, I don't need to do any multi-layer authentication. It authenticates seamlessly. With Cisco Duo, you have to do that, and customers complain about that process. At some point, you need to be technically savvy to understand how to use Cisco Duo.

I have been using Cisco Duo for two or three years.

I've heard customers complain about latency in network usage.

Cisco Duo is very scalable.

I would rate the technical support of the product as a nine out of ten.

Positive

The deployment and installation process for Cisco Duo is quite straightforward, which is an advantage.

I do not track any ROI or return on investment.

I think Cisco Duo is quite affordable; it's not really so expensive.

The major difference between Zscaler and Cisco is that for Zscaler, there's a component called ZIA that has a Zero Trust aspect. The identity comes with the system issued, so you don't need any multi-factor authenticator per se. Your identity is matched back end to know that you are the one, and you don't need to do another level of multi-factor authentication, which users complain of being cumbersome.

I use ZIA and Zscaler for remote access connection, and Zscaler is seamless.

I am still working with Cisco products, and I still have the same portfolio. I don't work with the Cisco Secure Access product as I'm more focused on the enterprise infrastructure of routers, switches, SD-WAN, and data center. However, it's part of what I do, though not much of a call with respect to security, but it's something I'm interested in. I need to know what it does and if I can propose it to my clients.

I know Cisco Duo and have used it. It's not really a feature I handle regarding Cisco Duo's unified identity intelligence facilitating the understanding of user behavior. The security team handles that, and I don't have much visibility; it's purely transparent to me. However, I've heard them talk about it, and it really helps them to understand user behavior, mobility, and what they do on the network.

I would rate this review an overall eight out of ten.

Hybrid Cloud

Microsoft Azure

I use Cisco Duo for Multi-Factor Authentication (MFA) and Single Sign-On (SSO) purposes.

Cisco Duo is quick to deploy and easy to start. A valuable feature of the solution is its hybrid structure, which involves proxy agents running on-premises while other services are on the cloud. This setup makes it scalable, as the deployment section is in the cloud, allowing the installation of agents according to needs.

Cisco Duo is a modern product that does not support older applications, lacking backward compatibility. It should work on supporting legacy applications and legacy approaches.

I have experience working with Cisco Duo for approximately two years.

I find Cisco Duo to be quite stable. I would rate its stability around eight to ten.

I believe Cisco Duo is very scalable because it is cloud-based. It allows for the installation of multiple agents as needed, making it highly scalable.

I find Cisco's technical support to be good but not excellent. I would rate it at eight out of ten.

Positive

Deploying Cisco Duo takes a few hours. The deployment section is cloud-based. After installing the agent and connecting, it can be operational within a few hours.

I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications. However, for very large organizations with numerous use cases or older applications, the ROI may be less favorable due to its lack of customization.

I find the pricing of Cisco Duo to be reasonable.

Cisco Duo is not very customizable but is suitable for newer or smaller organizations. For older or larger organizations, the ROI might be less due to the lack of customization. Overall, I would rate the solution seven out of ten.

Hybrid Cloud

Other