Cisco Duo Reviews

I have been working with Cisco Duo for close to three years now. As an administrator and IAM consultant, I use Cisco Duo primarily for Single Sign-On, MFA, or integrating applications with different security protocols. The whole point of having Cisco Duo is to ensure that you have a centralized point of managing where all devices, users, and identities are in your system or infrastructure.

It helps in securing the applications.

I think Cisco Duo's identity intelligence capabilities are effective as long as you give the right policies to them. Defining your own set of policies is crucial to successfully utilizing the product's advanced features.

The thing that I appreciate the most about Cisco Duo is the ease of setup. The implementation team does not have to spend more time on implementing or integrating the product. Their responsiveness is commendable, and they are easy to adapt to new trends in the market, which suits our business needs. The pricing of Cisco Duo is also quite reasonable compared to other products.

The Advanced Identity Threat Detection and Response feature is similar to what I explained regarding AI and identifying threats.

Windows Hello is a new feature Cisco Duo has started using recently. It allows a user to connect to the VPN and get access to applications without needing to re-enter passwords. Once a user is authenticated against the VPN in Cisco Duo, the Windows Hello feature allows immediate access to applications without requiring another password entry.

Conversational AI in Cisco Duo is limited in its current application. AI might help identify trends or user behavior as a threat, but its implementation needs to be directed.

So far, I have not seen much need for improvement in Cisco Duo. It is user-friendly and reasonably priced, but it lacks some dynamic identity management features compared to other products such as SailPoint.

From a stability perspective, I find Cisco Duo reliable as both products are hosted through AWS, contributing to a good security posture.

I think Cisco Duo scales effectively with the growing needs of my organization. They are understanding our expectations regarding changes and feature add-ons.

I have raised many queries with Cisco Duo's technical support, and they have provided prompt responses. If I need further explanation, they get on a call with me.

The deployment of Cisco Duo is quite easy.

The implementation team does not have to spend more time on implementing or integrating the product.

Regarding the ROI with Cisco Duo, resource saving is significant. When we use Cisco Duo for Single Sign-On, employees only need to remember a single set of credentials instead of multiple passwords. The ease in password resets for admins further enhances their business efficiency.

The pricing of Cisco Duo is quite reasonable compared to other products.

I am currently working with ForgeRock and Okta as well as Cisco Duo.

Cisco Duo has been purchased by the enterprise or the employer who is actually using it from the vendor. They would help you with all the initial setup, and later on, as your team expands or the infrastructure mingles with other vendors or partners, you would also need the product to have some sort of customization for the business needs.

It is easy with Cisco Duo. I have seen one of the products which is quite easier. The branding makes it easier for the customer to trust that this is a product coming from a safe zone. The interface of Cisco Duo from the administration console point of view is quite decent.

I endorse Cisco Duo and say that you should go for it. It is quite a good product and quite easy to get used to. My review rating for this product is seven out of ten.

My main uses for Cisco Duo are a combination of MFA for any cloud service, as well as our VPN endpoints. The main uses for these features have benefited my organization greatly, as we work with a lot of third-party contractors, so it makes it really easy to onboard them in a secure fashion.

The features of Cisco Duo that I appreciate the most include the really nice interface, and it is easy to provision new users. The usability and UI/UX are really nice.

Cisco Duo's broader security approach has contributed to phishing attack resistance with several security mechanisms on the firewall. Its visibility into identity-based risks has improved my ability to manage security for human and non-human identities. It also acts as a central location for authentication for various services.

Cisco Duo has helped me evolve my IAM strategy from simple authentication to a more comprehensive identity security platform by adding additional layers to make things more difficult for bad actors.

Cisco Duo's broader IAM capabilities meet my needs by allowing direct integration.

Cisco Duo can be improved by including some more pieces as far as pattern analysis. If there are questionable logins or questionable attempts, proactive alerting for security teams would be beneficial.

I have been working in my current field for approximately 16 or 17 years.

I would assess the stability and reliability of Cisco Duo as experiencing downtime or crashes less than four times in the past nine years, so I would say it is pretty good.

Cisco Duo scales well with the growing needs of my organization because they have been having more and more native support. Rather than needing a proxy, there is more direct connectivity into Cisco Duo. I think that has been one of the keys for us as far as scalability, making it much easier to automate and deploy.

I would evaluate customer service and technical support as excellent because I have never had to call them, which is probably a good sign. I would rate it a 10.

Prior to adopting Cisco Duo, I was not using another solution to address similar needs because it was there before I was there.

I was not there for the initial deployment of Cisco Duo, but I have definitely worked on redeployments, and it was pretty straightforward. The documentation was really well done, so it was really easy to follow. We had a couple of newer nodes that needed to be stood up because at the time, and we might still have them, we were using Cisco Duo proxy nodes in order to have the Cisco firewalls authenticate MFA through that.

If Cisco Duo were removed, we would have to scramble to migrate to another solution such as Azure or something else, some other sort of MFA.

The types of phishing or credential-based attacks I was concerned about before implementing Cisco Duo usually refer to some sort of phishing or spear phishing campaign via email, which is the majority of the attacks that we see. More recently, there are other vectors through personal space that we see. I think Cisco Duo helps with that because if there are situations where people use shared passwords, it will help protect against that.

As my organization adopts and deploys AI agents, we are not quite there yet, and that is something I will address.

Cisco Duo has improved my operational efficiency and reduced costs in areas such as authentication, IT support, and security operations because many times it ends up coming down to the ease of use, especially for the third-party contractors we have. We cannot necessarily touch all of their devices, so we do not know how secure they are. Having the additional layer of MFA and an easier way of deploying it rather than supplying them with a token or a new phone means we can use their existing devices and the Cisco Duo application. Having that flexibility and how easy it is to deploy is really good.

I have not expanded usage, and if I had, I do not believe it would have been a smooth process.

My overall rating for this review is 9.

My main use case for Cisco Duo is multi-factor authentication. Whenever I am trying to log in to a service, Cisco Duo sends me a push notification. I use it for different services including several of my work emails, Instagram, and many different applications. Whenever I am logging in, to ensure that it is really me logging in, I have to go to Cisco Duo and approve the push that was sent, or sometimes enter the code that has been given by the application. This ensures the security of my account.

I find Cisco Duo to be easy to use for multi-factor authentication compared to other authenticators that I have used. Cisco Duo is comparatively much simpler to use than others, so intuitiveness is something that I really appreciate.

The interface is definitely easier to understand and the workflow is straightforward. Multi-factor authentication can be so challenging depending upon what authenticator you are using, as sometimes they make life unnecessarily difficult. Given that multi-factor authentication is an extra process, using other authenticators can feel much more burdensome than it should. Cisco Duo's process makes authentication much simpler. For example, even during setup, the process is really easy, and once you are set up, you do not have to battle with other authentication issues. It is just as simple as receiving a push, approving it, and that is it.

I definitely feel more secure with Cisco Duo. Based on my talks with other people and my own reflection, I feel more secure knowing I have multi-factor authentication in place. I actually feel good about using Cisco Duo rather than others. I have other authentication apps on my phone, and Cisco Duo is by far the easiest. I feel that I am using a good product that not only secures my accounts but also will not be a headache to use. When I sign into other accounts that use other authenticators, I usually experience stress or anxiety that I will have difficulty authenticating. With Cisco Duo, the process is straightforward. I log into my accounts many different times, as I am a professor and must log in repeatedly when going to different classes. It does not give me a hard time. If I cannot approve the push due to internet connectivity issues, they can send me a code, and I know there are several other options available to get authenticated. That is another good point about Cisco Duo.

Logging in with Cisco Duo's strong security authentication system has been easy for all the reasons I have explained. Definitely, having multi-factor authentication helps with phishing, and everyone uses Cisco Duo for multi-factor authentication in my organization. Having Cisco Duo helps with multi-factor authentication, which in turn helps prevent phishing emails, so there is a direct relevance there.

I think the location accuracy could use a little improvement because it does not always show the exact location from which I am signing in.

For accuracy and reliability of output, the accuracy could be more precise regarding the location from where the sign-in is occurring. Reliability is really strong. Cisco Duo offers many different options to get signed in, so I would rate reliability ten out of ten.

I have been working in my current field for the past five years.

Setup is really easy, and once you are set up, you do not have to battle with other authentication issues. It is just as simple as receiving a push and approving it.

I do not have the metrics, but regarding return on investment, I would say just by working in this field, I can honestly say that Cisco Duo has provided a return on investment based on security. We have definitely had that return because nowadays, the education domain is really targeted by malicious actors. Especially for students, who are not really concerned about security, Cisco Duo provides a layer of security, particularly for student accounts and many other users who are not explicitly concerned about security.

I chose a rating of nine out of ten for all the reasons I have told you before. I think I would say just set it up correctly and let Cisco Duo do its job. My overall review rating for Cisco Duo is nine out of ten.

Cisco Duo is primarily used for two-factor authentication to access the company network.

The features of Cisco Duo that I appreciate most include an administrator's ability to see an overall view of what types of devices users use, which helps identify risks from endpoints that might not be secure enough anymore, and you can see it in one single glance.

The benefit of this feature for my company is that it provides an easy view to see what users are doing, especially with the challenge of bring your own device. Many companies do not want to provide a company device but allow users a budget to buy what they need. If someone wants an expensive iPhone, they have to contribute some of their own money to fit it within their budget, which avoids extra costs for the company while still providing insight into what users are doing.

Regarding the pricing, setup costs, and licensing, I find that for some companies using Azure, they question why they should switch when they already have Microsoft Authenticator, which can make it commercially challenging when explaining why they need to transition to Cisco Duo. I believe you do not want everything with Azure, but it is advantageous to have your security through a security or network company, which can sometimes be difficult to communicate.

There could be better communication in explaining to customers why they need Cisco Duo. Some customers, even at high management levels, express confusion about why they should pay when a free option is available.

I have not experienced any downtime or performance issues with Cisco Duo. There was one instance of a connection problem, but support resolved it in just a couple of hours.

Cisco Duo scaled very smoothly to meet my company's growing needs and fits our requirements very well.

When evaluating the support and technical service of Cisco Duo, I find it excellent. The team understands problems quickly and helps us very efficiently. I would rate the customer service and technical support a nine out of ten.

Prior to adopting Cisco Duo, I was using Microsoft Authenticator for two-factor authentication as the only other option.

The factors that influenced my consideration for a change were scalability, as it can be utilized for more than just basic needs, and the insight it provides. I appreciate that not only can a user log in with their passcode, but administrators have visibility into user activity, allowing you to see a single dashboard view in Cisco Duo, which is very easy.

My experience with deploying Cisco Duo was that it worked well. The first time for me, I thought this is it and it is working.

I have not really seen a return on investment with Cisco Duo, as for me it is more about including Cisco Duo if it is part of the deal when we design a new network and security is required, and two-factor authentication is needed.

From a partner or integrator perspective, I believe Cisco Duo has helped reduce overall authentication-related costs, as the backend is very easy to manage. In large projects, I estimate the reduction in costs with Cisco Duo might be around twenty to twenty-five percent, sometimes more, sometimes less. It depends on the specific situation, but the ease of use and the efficiency of the help desk also contribute to this, as I had a good experience when I needed them once.

For me, the choice to invest in Cisco Duo pays off as I see it as an essential component when selling a network, incorporating it within the discussion around security and Zero Trust principles.

In considering other solutions before choosing Cisco Duo, Microsoft Azure with Microsoft Authenticator came up as a competitor, and in the enterprise, I think Cisco Duo stands out as one of the biggest competitors I know, primarily because of how easy it is to integrate on the backend.

I think Cisco Duo is doing a great job overall. If I look at it and compare it to other two-factor authentication tools, the backend is very insightful.

It is already very easy to add Cisco Duo at your website or service, such as with Cisco Meraki, where the integration is very seamless, but also with tools against key loggers. It is just click, next, next, and it is always working for me.

The winning point for Cisco Duo over others is its simplicity. It is just a security solution in a box, and it integrates very easily.

My advice to other companies considering Cisco Duo is to do a trial to check it out and see at the backend what capabilities you have, and then try it. I would rate this product an eight out of ten overall.

We are a retail organization, not a service provider or integrator, with over 50 branches where we have implemented all Cisco products. I work with Cisco Duo as a customer. We mainly use Cisco Duo for MFA related to VPN, and we also have single sign-on and SAML-based authentication in our organization. We are not using the passwordless environment proposed by Cisco Duo.

From my four years of experience, the best part about Cisco Duo is that it is easy to use and relatively very straightforward, with multiple options available.

The best features I would highlight in Cisco Duo include the SAML-based authentication, which works well with all of the organization's applications. When it comes to security authentication, I find it is relatively easy when logging in.

We use the Advanced Identity Threat Detection feature in Cisco Duo, and it is also good because we have integration with the firewall which alerts us whenever there is any threat. With Cisco Duo's threat management capabilities, it shows the risk for a user.

For example, if I am the user accessing certain websites and if the traffic goes through the firewall integrated with Cisco Duo, it flags my user for any suspicious activity.

The conversational AI interface in Cisco Duo is relatively good, and we can utilize the integrated Copilot feature for any kind of documentation.

We have been exploring Cisco Duo Directory; although we have not used it extensively, we did the POC and it worked well. Cisco Identity Intelligence is a good feature that helps detect and respond to identity-based risks effectively because it integrates with Threat Intelligence.

I believe the integrations offered by Cisco Duo are good enough to satisfy our organization's requirements.

I have been working with Cisco Duo for the last four years.

Cisco Duo is 99% stable and reliable.

Cisco Duo is scalable with no limitations.

Regarding technical support from Cisco for Cisco Duo, I feel it could be better. We often need to reach out to the Cisco Duo team through support cases, which are not integrated with Cisco TAC. If I had to rate Cisco Duo's support, I would give it a seven.

Regarding deployment, Cisco Duo is relatively very simple, which I consider a good point.

Despite the price being quite high, I would rate Cisco Duo's value for money as seven out of ten. I rate it a seven because technically, the features are okay and very useful, but the price for the licenses is quite high. I see savings in terms of time and money with Cisco Duo. I would say that Cisco Duo saves us about 30% in time and money.

Regarding price, I think it can be reduced; it is a challenge because our organization has informed us that we have the E3 license from Microsoft that includes MFA features, making it hard to justify paying for Cisco Duo.

I have evaluated some similar products to Cisco Duo; for example, I have the Microsoft E3 license, which provides Microsoft Authenticator. The biggest difference for me between Cisco Duo and Microsoft is that Cisco Duo benefits from much better integration with our environment rather than just being an MFA feature, as it offers advanced intelligence and threat features.

Regarding Cisco Catalyst SD-WAN, I started working on it about two to three years back for some project related to Viptela. Currently, we do not have Cisco Catalyst SD-WAN in our organization.

We have several Cisco products in our organization, including Cisco ISE, Cisco Duo, Cisco FTD, and Cisco routers and switches. Overall, I would rate Cisco Duo nine out of ten.

For MFA, our main use case of Cisco Duo is to ensure secure access.

We use Cisco Duo for authenticating prior to connecting to VPN, integrating with our GlobalProtect, Palo Alto, and it really helps our organization.

Cisco Duo acts as a central point that integrates with our security products and tools, including our firewall.

The feature I like the most about Cisco Duo is the generated pin passcode.

If Cisco Duo were removed, it would be an issue with CJIS compliance for MFA issues, affecting our ability to manage and secure access across the entire identity of the ecosystem.

The upgrades and the updates we have with Cisco Duo, along with fixing our appliances that have the applications, have contributed to our efforts to become more resistant to phishing attacks.

The visibility of Cisco Duo into identity-based risk has improved my ability to manage the security of both human users and non-human users' identities across my environment; it is accurate, and it is a really good tool.

Looking back, Cisco Duo has helped me evolve our IAM strategy from simple authentication to a more comprehensive identity security platform, as it is easy to manage and integrates well with our current platforms and application programs.

Cisco Duo meets both federal and state compliance as well as the CJIS compliance, which is criminal justice compliance.

For the next release, Cisco Duo could be improved by adding touchless authentication and biometric features.

I have experienced some bugs with Cisco Duo, but the patches were able to fix them; when Duo releases those patches, we can patch Cisco Duo security on the server side.

Cisco Duo really scales well with the growing needs of our organization; it has been great and excellent.

When we expanded, the process with Cisco Duo was pretty much easy; everything was done within a day, and their tech support was easier to communicate with.

With Cisco Duo, I would say their customer service and technical support is a 10; they are really good.

Overall, I would rate their customer service and technical support a 10, as they are very easy to contact when I do tickets, getting a response within an hour, and their technical support is really friendly and professional with solutions to our issues.

Prior to adopting Cisco Duo, I was not using another solution to address similar needs.

I did not consider any other solutions before selecting Cisco Duo.

As our organization adopts and deploys AI agents, we are not there yet in our sector, in the public sector, but pretty soon we will catch up, and I am pretty much sure we are going to be still using Cisco Duo.

Cisco Duo fits as an added security layer in our broader security environment.

The key capabilities beyond the MFA that led me to choose Cisco Duo as our primary identity security partner was its easy integration into our current IT infrastructure.

Cisco Duo has improved our operational efficiency and reduced costs in areas such as authentication, IT support, and security operations by enhancing our security workflows; pretty much everyone is using MFA at work, making it easy for us to see who is actually accessing our network and computers.

The best advice I can give to another organization considering Cisco Duo is that it is user-friendly and easier to integrate into an IT infrastructure.

I would rate this review a 10.

In my current role, I have been Head of the Information Security section for two years. Before that, I was a network and security administrator for more than 13 years.

Regarding Cisco Duo Mobile, I am currently the admin for the portal, managing more than 500 users. It is a great system regarding multi-factor authentication, specifically after we did the integration with Active Directory, allowing us to manage the users who use the VPN, our main gateway for VPN Cisco ASA Secure, with full administration.

An important feature that saves time is the automatic unlock; when an employee forgets to approve or deny three times in a row, Cisco Duo Mobile portal locks their account. There is a feature to automatically unlock it within five or six minutes, allowing the time for this automatic unlock to be determined.

One important benefit of using Cisco Duo solution is to ensure that the person using the VPN has their username, password, and mobile; they must approve or decline if they do not have their mobile. Another important benefit is managing users who have access to the VPN because sometimes there are users designed to have access, but the system administrator forgets to remove them, which we can effectively manage from the portal itself.

I have not implemented Cisco Duo's end-to-end phishing resistance.

No additional features are needed at this time.

I rate it a nine because there is still a specific feature regarding Cisco Duo Desktop that must be enabled and optimized better than the current situation. It is not about mobile but about the desktop functionality.

I graduated with a Management Information System degree 15 years ago, and all of my experience is based in the financial sector.

I assess the stability and reliability of Cisco Duo solution as mainly stable, safe, and at 98%.

Cisco Duo scales well with the growing needs of our company; we partner with Cisco, and since all of our components are Cisco, we are always attending Cisco Live EMEAR every year, finding new solutions and technologies, importing new products to our data center regularly.

I have not expanded the usage of Cisco Duo since the first implementation.

Cisco customer support is great.

The reason for this is that all of the Cisco TAC engineers at support are fantastic. They are available 24/7, and they do not leave sessions unresolved; when an engineer's shift ends, they assign a colleague to continue solving the case.

Before adopting Cisco Duo, I did not use a different solution.

My experience deploying Cisco Duo is great and went smoothly.

What went well is that you primarily need a license to access the main admin portal and at least two servers with minimum specifications, making it easy to configure. It is straightforward, requiring just one certificate.

I encourage anyone considering implementing Cisco Duo to move to Cisco Duo Mobile.

I did not evaluate other solutions from other vendors before implementing Cisco Duo.

Recently I have seen an increase in phishing attacks in our organization. These attacks feel like they are getting more sophisticated. 

I did the integration with Active Directory instead of deploying Cisco Duo Directory to manage user identities. In the financial sector, Cisco Duo is fine as it is.

Regarding the price, the pricing of Cisco Duo is okay.

The main reason to implement Cisco Duo is that all of our data center infrastructure is Cisco. If we connect everything, the visibility will be 100%, which is why we need to cover everything with Cisco.

I am currently using Cisco Identity Intelligence.

I work in a FinTech-based organization that primarily deals with card payments and payment orchestration solutions. As a FinTech company, we are required to maintain a high level of security for secure data and transactions occurring through our systems and servers. For our authentication process, we were using OpenLDAP and were searching for a solution that could be implemented with OpenLDAP to create a robust multi-factor authentication system within our infrastructure. This allows us to authenticate securely, ensuring that only authorized personnel can access the infrastructure and servers based on their identity.

We use this authentication mechanism exclusively for internal purposes and do not expose it to the public. Cisco Duo is deployed on my cloud servers.

The multi-factor authentication features of Cisco Duo have been particularly valuable to us. One key feature is Duo Unix, which can be implemented directly on Linux servers for SSH access. Additionally, we use Duo Authentication Proxy, which can be separately integrated with other tools such as OpenLDAP for server authentication. We also integrate Cisco Duo with various tools that have dashboards, such as Grafana, to enable secure login capabilities. We primarily use Duo Unix and Duo Authentication Proxy.

After searching through many tools, we found that Cisco Duo can work without requiring PAM modules and can integrate with the other services and tools we were already using. I believe we are fully reliant on Cisco Duo; it is completely reliable with our system, and we use it primarily for the authentication process. Without Cisco Duo, we cannot operate effectively. Cisco Duo is so integral to our core operations that we cannot perform any task without it.

I cannot speak extensively on this point because we are not using Cisco Duo to its full extent, as we are still in the initial phases and exploring its capabilities. So far, I have not found anything that requires improvement. I am satisfied with all the services I am currently using.

I have been using Cisco Duo for approximately one and a half years.

The only issue I encountered was related to the expiration of Duo Unix versions below 2.0.3 on February 3rd. Before the expiry date, the Duo Unix module began behaving inconsistently. Sometimes it did not prompt for authentication, allowing us to log into the server without verification. On other occasions, it responded appropriately, but there were instances when it started malfunctioning. Even though version 2.0.3 was in use during that time, it should have worked without errors. After upgrading to a version prior to that specific version, everything has functioned properly.

I have not tested Cisco Duo's scalability or examined anything related to it. However, I would like to rate it based on its flexibility, which I would rate between eight and nine out of ten.

I have not experienced any difficulty connecting with customer support or any other support specialist. The documentation provided proved to be sufficient. By reviewing the documentation and blogs available, one can easily find solutions and processes for integration and usage. The documents are comprehensive and thorough.

As I mentioned earlier, we were using another multi-factor authentication tool, but it was not compatible with our Active Directory solution. We were searching for a solution that would be compatible with our Active Directory and the other services we were using, which included dashboards and portals for logging into systems. After evaluating many tools, we discovered Cisco Duo MFA.

Initially, I was uncertain about how to implement Cisco Duo MFA. However, through the blogs available on Cisco Duo's page and the manuals and documentation provided, I gradually learned how to implement it and integrate it with our system and other tools. The documentation and blogs were nearly complete and provided me with sufficient knowledge on the implementation process.

I was the one who started implementing Cisco Duo.

I have not implemented Cisco Duo's end-to-end phishing resistance with capabilities such as proximity verification at this time.

I cannot speak to the financial planning of the organization, but I can confirm that Cisco Duo falls within the security budget that has been allocated to us.

After searching through many tools, we selected Cisco Duo because it can function without PAM modules and can integrate with the other services and tools we were already using.

We have not experienced any issues regarding phishing attacks.

I have not deployed Duo Directory, but I have created many users in the user section of the Cisco Duo admin portal. We manage user authentication, their devices, and everything else directly from the portal.

Regarding the use of Cisco Duo for our requirements, I would rate it a nine. Overall, I would rate this product an eight.

I use Cisco Duo for device management and logging in. We also use it for applications and single sign-on, and we have Duo Central for logging into our applications.

My favorite feature about Cisco Duo is the tiles, which we use for logging into all of our applications. We have a single point of management for all of our applications that we use to log into.

Cisco Duo has improved our operational efficiency and reduced costs in areas including authentication, IT support, and security operations. It performs its job for everything we're using it for. I would say it saved us from many incoming risks regarding fake devices. Our applications are secure, and anything that didn't offer security, we were able to secure, which was great.

Cisco Duo could improve in the area of applications. The generic option is what we've had to use for 90% of our needs. They don't have many pre-existing applications, so we have to do everything ourselves.

The product is great, but it is somewhat overpriced and overcomplicated. There are things they could improve; it feels somewhat archaic compared to other products.

I have been using this solution for about two years.

Regarding the stability of Cisco Duo, I experienced lagging, crashing, and downtime a few times, but they did send out warnings. They came back up within a reasonable amount of time, so I would say they are really good about that.

For scalability, Cisco Duo is quite good. I don't run into any problems with it, and they are pretty good about that.

I have never contacted technical support for Cisco Duo.

We were concerned about credential-based attacks before we decided to implement Cisco Duo. We have our own solution that goes through Mail Assure.

The initial deployment of Cisco Duo was difficult because setting up the original single sign-on was challenging.

It took me several hours across several days to deploy Cisco Duo for the first time because I kept giving up on the single sign-on. It was frustrating.

One person can deploy Cisco Duo.

Cisco Duo's visibility into identity-based risk has been really good. We conducted a practice scenario with something similar to spamming, where you get one request and then another one immediately. You assume it's legitimate, but it's not, and you pass it anyways. You could have been lazy about it.

Regarding the pricing of Cisco Duo, we are actually leaving because of that. It's something that we are not going to continue with due to the cost.

NinjaOne is our choice because it has everything all together in one package. It's at a more favorable price point, and it is easier to manage everything.

I didn't have anything from Cisco Duo regarding phishing attacks that I remember. I don't receive emails from them or any warnings that I recall. I don't remember them reaching out to us about that at all.

We do offer Cisco products as part of our package as an MSFP, but we no longer have an official partnership.

My overall review rating for Cisco Duo is 6.

My main use cases with Cisco Duo involve managing access. I've integrated it into my platform so that customers can connect using Cisco Duo. It manages all the users connecting on my platform and provides SAML integration so they can use their Cisco Duo account credentials to connect.

The feature I appreciate most about Cisco Duo is the ease of integration with my platform. It's straightforward with all the APIs they have to integrate with my platform. After that, I just put a Cisco Duo button on my login page, and then people can use their credentials. The integration is what I value the most.

Cisco Duo benefits my organization by making it easy for me to reach out to customers using Cisco Duo so they can integrate on my platform using their credentials. They don't have to change the way they connect, and it makes the whole experience seamless. That's why it's truly beneficial for my organization.

In Cisco Duo, what could be improved is having more features. We are using a front-end broker because the integration was something we struggled with. I would suggest releasing some API endpoints so we can have additional integration options beyond the basic one we used to have.

I have been using Cisco Duo for four years.

I assess the stability and reliability of Cisco Duo as having some slowness at certain points, but it's not really an issue. Overall, the performance is good.

I didn't have to use customer service regarding Cisco Duo.

Negative

The experience of deploying Cisco Duo was straightforward and easy.

I can say that I've seen a return on investment from having Cisco Duo.

Cisco Duo has provided a return on investment by integrating and increasing my reach to people and customers using Cisco Duo. It has had an impact on my revenue because I was able to integrate more customers. There is a clear ROI to this.

My experience with the pricing, setup cost, and licensing for Cisco Duo is that I've been working with Cisco for a long time, so it's straightforward. Pricing is per user, so it's easy to understand.

Before adopting Cisco Duo, I considered other solutions. I've worked extensively with Azure AD and Okta. However, because Cisco Duo is a Cisco product, it makes sense for me to integrate with it.

I am not using Identity Intelligence in Cisco Duo.

I haven't noticed an increase in phishing attacks in my organization recently.

I haven't implemented Cisco Duo end-to-end phishing resistance with proximity verification, though I may consider it if needed. I wasn't aware of the feature until now.

I have deployed Cisco Duo Directory to manage user identity.

I use a front-end broker with Cisco Duo that manages all the IDPs for my platform. It integrates with Cisco Duo and different SAML providers.

I would not say that Cisco Duo helped reduce the overall authentication-related costs, but it definitely helped specifically for managing those customers.

I did not discover any feature in Cisco Duo that I didn't think I would use initially and later discovered along the way. I believe we are knowledgeable about all these SAML providers, so we knew what we wanted to leverage.

I would rate this review as an eight out of ten.