Cisco Duo Reviews

My main use case for Cisco Duo is as a two-factor authentication. A quick specific example of how I use Cisco Duo is through 2FA. Everything is fine with my main use case.

In my opinion, the best features Cisco Duo offers include its 2FA authentication, which is very good. Everything is perfect about the features; it is very easy to use, and the integration with other systems is very good.

Cisco Duo has positively impacted my organization, and I have noticed specific improvements since using it. The improvements I have noticed include making security very good and increasing our overall security.

I believe Cisco Duo can be improved, but I think the current state is sufficient. I don't really wish for any specific changes regarding needed improvements.

I have been working in my current field as an infrastructure engineer for approximately 15 years.

Cisco Duo is very stable. 

Regarding Cisco Duo's scalability, it meets our requirements.

Customer support for Cisco Duo is very good. I would rate the customer support as a nine on a scale of 1 to 10.

I have not used a different solution before Cisco Duo, as it was the first solution I implemented.

My experience with pricing, setup cost, and licensing for Cisco Duo is that it's not getting worse; it's better now.

On a scale of 1 to 10, I would rate Cisco Duo as a nine because it's a very good solution.

Looking back at my initial investment in Cisco Duo versus the total value it has delivered over time, I have seen a return on investment. 

Before choosing Cisco Duo, we had IPV as an option.

My advice to others looking into using Cisco Duo is to recommend they use Cisco Duo. My company does not have a business relationship with this vendor other than being a customer.

I have not implemented Duo's end-to-end phishing resistance, and we don't have capabilities such as proximity verification. I still need to check about using Cisco Identity Intelligence. I have noticed an increase in phishing attacks in my organization recently; the attacks are getting more frequent, which is why we improved the security for 2FA.

I give Cisco Duo an overall review rating of 9.

My main use cases for Cisco Duo involve working for a public school district, specifically in my administration building, where I manage the C-suite users, finance, HR, and my front office secretaries at my sites.

Using Cisco Duo benefits my organization by making it harder for potential threats to access our systems, especially since we work in public education and are a huge target right now.

What I most appreciate about Cisco Duo is the ease of use.

The strong security authentication system has been easy while logging in. I just use the app. 

The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem. It's also helped stop the sharing of passwords. You'll have somebody that's out one day and somebody will just sit down at their computer and use that person's password. We can now stop a lot of that stuff.

There is always room for improvement.

I have been using Cisco Duo for about two years.

I have experienced no issues regarding the stability and reliability of Cisco Duo.

I have not scaled Cisco Duo yet. That said, my understanding is it will not be an issue when the time comes.

I would assess the customer service and technical support of Cisco Duo as a seven out of ten, as I do not use it frequently. I did find a recent communication webcast engaging.

Neutral

I did not consider any other solutions before selecting Cisco Duo, as I inherited it when I got hired after someone else had begun the implementation phase.

It took me a while to figure it out. I went to every user snad forced them to set it up. I might have done it the long way. 

I use Cisco Duo at a very basic level for the most part and I wear many hats. Cybersecurity is one of them, and I have pretty much rolled out Duo by myself as the only one managing it.

I have not seen any ROI with Cisco Duo that is immediately apparent. I assume in the back end, it has saved me from other issues that could have happened. I feel much safer having it in place. It's providing peace of mind.

The pricing, setup costs, and licensing are all good. I haven't had any issues.

I had no issues with pricing, setup costs, and licensing since I went through a VAR, got a quote for 600 licenses, which is what we currently use, and I annually renew it.

I did not purchase the solution on AWS Marketplace. 

My advice to other organizations considering Cisco Duo is to implement this solution. 

I would rate Cisco Duo overall at probably an eight out of ten.

My main use case for Cisco Duo is just as a second-factor authentication.

I am more on the end-user side of Cisco Duo, but I do appreciate that there is an extra layer of security there.

Our team appreciates Cisco Duo's dashboard for identifying security vulnerabilities.

Cisco Duo's trusted endpoint device capabilities have definitely helped improve our organization's security policies, making them significantly better than what they were before.

I use Cisco Duo's push notification method.

Cisco Duo has improved the authentication times across the platforms.

The effectiveness of the single sign-on in reducing login complexities for our users is definitely helpful because we have many users within our community that are not as tech-savvy. The easier the process, the better.

The features of Cisco Duo have benefited our organization in terms of security level. Before, it was not secure—anybody could get your password and log in. However, with that second layer of defense, it helps us and helps our community.

I am not sure how Cisco Duo can be improved. It is working for us. We are a small community with a small network, and I believe it is working the way it is for us.

I have been using Cisco Duo for a year, maybe two at most.

I have not experienced any downtime, crashes, or performance issues directly related to Cisco Duo.

Cisco Duo fits us very well with our growing needs. There are not really a lot of features that I have heard discussed that are needed. It seems to be functioning as is and fitting us very well.

Prior to adopting Cisco Duo, I was not using another solution to address similar needs.

Regarding Cisco Duo's adaptive authentication feature, I do not use that.

I would describe my experience with deploying Cisco Duo as positive. I am on a different team that does not really deal as much hands-on with the deployment of it. I more or less just see the end-user effects of it, and so far, it seems as though everybody has adapted very well to it.

To my knowledge, there were no challenges faced with the deployment of Cisco Duo.

My advice to another organization that is considering Cisco Duo is that it works and benefits our community. I would suggest that you look at what fits your organization the best, and I would try my best to explain how it has worked for us. I would rate my overall experience with this product an 8.

One year ago, I deployed Cisco Duo for one of my clients at my previous company because we are a Cisco Gold Partner company. My client wanted to deploy Cisco Duo on their remote access VPN. They have a Cisco FTD firewall, and mostly users join on weekends through Cisco AnyConnect. My client requested 2FA for these users, so I deployed the solution.

A few months ago, I worked on Upwork where one of my clients approached me and asked if I could install Cisco Duo for their small cybersecurity company. This presented a good opportunity for me because I am in Pakistan, and my client is in the USA.

Cisco Duo is a simple and effective tool that gives detailed information about users who connect to your domain. You can review the logs, including the public IP that the user uses, which country the user is in, and the city where the user is located. Everything is perfect in the logs. One tab shows that a user, for example Hasnain, is connected through remote access VPN and is using a specific public IP from a particular city in a specific country.

Cisco Duo offers a great logging solution in a Cisco environment. Additionally, Cisco Duo integrates easily with single sign-on apps, and I have used it on the Cisco ISE side because you can add the Cisco Duo address to your ISE and create the same user in both Cisco Duo and Cisco ISE. This makes it easy to manage, as Cisco ISE directly sends requests to Cisco Duo to verify, and the user logs in with a push notification or SMS code.

I am using many features in Cisco Duo, including logging in to Cisco ISE, sending requests when I log in to Cisco FTD through Cisco Duo, and checking 2FA on Cisco AnyConnect. Additionally, I have installed Cisco Duo app on my Windows-based machine, which checks for 2FA notifications every time I reboot the system or press Windows + L. This sends notifications to the cloud to check the username, and it also provides features that ensure the Windows Firewall is always enabled and verify that sensitive data partitions are encrypted. Moreover, it checks that antivirus is properly installed on the system. I also integrate my app within my company and have implemented single sign-on services through Cisco Duo, which is outstanding.

Cisco Duo could improve by considering feedback on features or requests for future releases.

When I worked on Cisco Duo, I encountered a limitation that I want to discuss. When a user logs in on a Windows machine using a Microsoft account, it is easy because you install the installer on your system and generate a code to enroll in Cisco Duo app. However, when I installed the package on the system, the user who was already added on Cisco Duo mobile app faced an issue. When I restarted the system, the screen turned black, and the user got stuck because we could not enter the username and password. After reading Cisco documentation, I learned that they do not support Hotmail addresses. This caused a problem since the user was using a Hotmail account. My client was very understanding about it, but I felt I failed to deploy Cisco Duo effectively. There are limitations because Cisco Duo does not support Hotmail accounts, which many people use to log in to their systems.

The two main limitations on Cisco Duo are first, the requirement to install the installer on my server, and second, that Cisco does not support Hotmail accounts. I regret this limitation due to Cisco not supporting Microsoft accounts.

I have been using Cisco Duo in my career for one year.

Cisco Duo provides scalability and smooth integration with some applications.

I have contacted Cisco customer support, which is highly remarkable. I open cases with Cisco regularly, and they provide prompt support for any case. Although I did not open any cases on Cisco Duo specifically, I have worked with many Cisco devices in my current network. Cisco support is notably above average; few companies match Cisco's technical and customer support capabilities when you are stuck on technical or pricing issues.

Positive

Regarding the pricing for Cisco Duo, I find that Cisco is always costly. In my current network, I work in a financial institute where we use 2FA for Fortinet, which is easy to deploy but not scalable. Implementing Cisco Duo is more complicated, but when you integrate the solution fully, Cisco provides a very comfortable experience. The pricing comparison shows a great margin as Cisco is costly, while Fortinet is less expensive.

I use Fortinet, which you can ask me about as an alternative two-factor authentication solution.

If you have any questions, you can ask me. I give this review a rating of 8.5 out of 10.

Our main use case of Cisco Duo in my company is for two-factor authentication.

What I appreciate most about Cisco Duo is the fact that I can input the code instead of acknowledging it through the app. If I'm overseas, I can simply input the code. This benefits my company by meeting and satisfying the security requirements imposed on the network by the security team.

My impression of Cisco's identity intelligence capability to detect and respond to identity-based risks effectively is that it's a great product. 

The phone is the preferred location for Cisco Duo installation, not a separate key fob, as SecureID used to do. That is the preferred method, so I don't see any other options. I have never gone into Cisco Insider.

I only use Cisco Duo on my phone, so I am unsure about potential improvements. I don't think it can be installed anywhere else. I'm unsure how to disable the ping notification sound on my phone when using Cisco Duo. I don't know how to silence it. That's the most annoying part when I'm trying to be quiet. The ability to tweak it as an administrator could make it a ten. Note that every product needs some kind of improvement.

I have been using Cisco Duo personally for four years. In my company, we have been using Cisco Duo for two years.

Cisco Duo is rock solid in terms of stability and reliability.

We are fairly large and there's no issue with how Cisco Duo scales with the growing needs of my company. Plus, we're traveling all over the globe, it works globally.

I have not had any personal experience with Cisco Duo's customer service and technical support. We've had very few complaints.

I have only experienced SecureID when considering other solutions before choosing Cisco Duo. It was kind of clunky when I used it. Cisco Duo is not more clunky than SecureID.

My experience with the deployment of Cisco Duo is that it's pretty easy compared to SecureID, and that's the only thing I can compare with, though that was a long time ago.

For us, the biggest return on investment when using Cisco Duo is the ease of deployment and its rock-solid performance. If it's rock solid, we can't complain.

I have nothing to compare against the pricing, the setup cost, and the licensing of Cisco Duo, but it satisfied the management. For Cisco shops, that's sufficient.

The only other solution I can compare to is SecureID, which is cumbersome.

There are not any new features or functionalities in Cisco Duo that my company has started using recently; it's just straightforward two-factor authentication.

I have not used Cisco Duo's conversational AI interface.

Regarding the feature called Advanced Identity Threat Detection and Response in Cisco Duo, I've heard of the term, and I've seen the feature mentioned. I'm not quite sure what it is. I've noticed recently that it's asking me to input a PIN.

I do not yet have a complete passwordless environment in my company as we still have two-factor, with the first level of authentication being Active Directory authentication, which involves a password. This solution adds to that.

From one to ten, I would rate Cisco Duo overall a nine.

We use Cisco Duo for MFA on all of our devices. We're exploring single sign-on right now, but haven't implemented that yet.

Cisco Duo has made us more secure. We've managed to stop some threats with it and keep our users and devices safe.

The benefits of a passwordless environment are pretty high. The biggest challenge that made us want to implement it was just the number of password resets that we have had to do. We had to send people to third-party vendors, and there were a lot of complaints. Being able to handle one password or one section makes our life a lot easier as IT, and their life a lot easier knowing exactly who to go to.

The UI of Cisco Duo is easy to use, especially the web backend, and it's really intuitive and easy to set up. The experience with Duo's strong security authentication system has been easy when logging in.

Cisco Duo can be improved with better ways to set users up. Currently, we might not be doing it perfectly as we're having them email in phone numbers to get them set up with Duo Mobile. I wish there was more of a self-service option than there is currently, at least to my understanding of Duo.

I've been using Cisco Duo for five years.

It's pretty good. There was one outage, and they emailed us right away, so we were informed.

Cisco Duo scales really well with the growing needs of our organization. Other than the licensing thing I talked about, we're able to add as many as we want, and we're at a little over a thousand with no issues.

We started with just our public safety departments, such as police and fire, but then we moved to the entire city staff. It went very well.

I haven't used them much, but the one time I did, it was pretty seamless. They got back to us quickly, were nice, and gave us what we needed.

Positive

Prior to adopting Cisco Duo, I wasn't using another solution.

Deploying Cisco Duo has been easy. The biggest challenge is getting all the end users on board, but in terms of software deployment, it's pretty painless.

We've seen ROI with Cisco Duo as it has brought our insurance premium down.

It's a bit confusing because we're on a three-year plan with a certain number of licenses, and we've gone over that number. They told us that when we renew, they will add all these licenses. We've expanded quickly, so everyone's kind of scared because no one knows what the bill is with the long pricing cycle. We know what it's going to be-ish, but until we get the bill, it's kind of rough.

We considered Okta and Entra ID from Microsoft before selecting Cisco Duo. Cisco Duo looks modern, which I know is a weird one, but we have to think about the end user and what they see. There is also the ease of use. It seemed to fit seamlessly and had the most features. We already use other Cisco products. So using another Cisco product seemed like a no-brainer for us.

Single sign-on would make things easier. We have a lot of different departments. They all have different needs. They use a lot of different programs. Single sign-on will be helpful for us.

Cisco Identity Intelligence’s capability to detect and respond to identity-based risks effectively is very good. We're exploring using that a little bit more. It's always great to be able to look through and see if people's devices are out of date and things like that, for addressing security concerns.

My advice to other organizations considering Cisco Duo is to do it. It's easy and was the option that fitted our needs the best. It was also painless. What more can we ask for? 

I would rate Cisco Duo a nine out of ten.

My main use case for Cisco Duo is authentication to the applications in our infrastructure.

These features have benefited our organization by allowing us to implement single sign-on across the entire organization for multiple applications.

The features I value most about Cisco Duo are the push notification and the ability to select how I want to authenticate, and I primarily use the push method.

Cisco Duo's trusted endpoint device capabilities give us secure access to our apps and guarantee that we are accessing our apps and not something else, keeping us from being phished.

I assess the effectiveness of single sign-on in reducing login complexities for my users as something I absolutely love, and it has definitely given me efficiency in my daily workflow.

Cisco Duo is a really good product and I am very happy with it, but sometimes we have to authenticate multiple times, which may be part of our administration. Being able to reduce the number of times that you have to authenticate would be an improvement.

I have been using Cisco Duo for about two years.

I assess the stability and reliability of Cisco Duo as being very consistent, as I have not experienced any downtime, crashes, or performance issues.

Cisco Duo scales with the growing needs of our organization very well so far.

We have expanded usage, and the process was rolled out very quickly, with only a one-month trial before it was rolled out to the entire company.

Prior to adopting Cisco Duo, I do not know what the performance cost would be related to, but I know that we used Okta prior to Cisco Duo, and I believe we use them in conjunction with each other now.

I was not part of the deployment team for Cisco Duo.

I was not part of the selection process for Cisco Duo, although we do use Okta as well.

I do not assess the impact of Cisco Duo's dashboards on identifying security vulnerabilities because I do not look at them; I am just an end user of the product and do not use it from that respect, so I am not part of the IT team that analyzes that particular telemetry.

I do not use Cisco Duo's adaptive authentication feature.

I use Cisco Duo's push notification method, and it has improved authentication times across platforms by being faster.

I would rate this product a 10.

My main use case for Cisco Duo is that we use it for two-factor authentication for all of our faculty and staff. We don't use it for our students, however, we implement it for faculty and staff.

The features of Cisco Duo improve our company by increasing security since they're relatively simple to use.

The feature of Cisco Duo that I appreciate most is the push notifications. They are great. I'm glad that they can be accessed from my watch personally. Many of our staff use the phone calls so they can just answer and press one without needing to pull out their mobile phone and get the code. 

From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.

It makes logging in easier than alternatives.

Cisco Duo could be improved if there were a way to make two-factor authentication quicker. Sometimes it takes a few seconds to jump from page to page during its login flow.

I have been using Cisco Duo since probably 2020. It's hard to determine the exact timing with COVID. That's when everything started.

Regarding the stability and reliability of the Cisco Duo solution, we have experienced some outages over the last few years that are significant because people can't log in. 

While we wouldn't want those outages, they haven't been catastrophic or terrible enough to make us consider looking elsewhere.

Cisco Duo scales with the growing needs of my company. While we don't grow significantly as a university compared to some other companies, it scales appropriately for our size.

I haven't had to interact much with customer service and technical support of the solution, so I don't have substantial feedback to provide.

We use two solutions on campus: Cisco Duo for faculty and staff, and Microsoft Authenticator for students. The main difference between the two is that Cisco Duo appears more reliable. Microsoft Authenticator seems to have more friction and breaks down more frequently, meaning users might complete the authentication flow but still not authenticate properly.

Our students use Microsoft Authenticator, and we get more negative feedback from that than we do from Cisco Duo. Cisco Duo works better than Microsoft Authenticator. Not everybody prefers two-factor authentication, however, Cisco Duo has the least friction of the two solutions we use.

The deployment experience of Cisco Duo was relatively easy compared to other similar projects we've rolled out. This implementation seemed straightforward.

We had good support and guidance with the implementation, and we relied heavily on skilled people at Cisco to help us implement it properly.

Regarding the return on investment when using Cisco Duo, separate from the financial aspect, I cannot answer that thoroughly. 

It seems valuable and performs better than our other solution for faculty and staff, so I would hope it provides a better return on investment. I'm not familiar with the financial details.

We have not considered other solutions while using Cisco Duo in the last five years.

In evaluating the benefit of having a complete passwordless environment in my company, we're not entirely passwordless since we use Cisco Duo for two-factor authentication. We still authenticate with a password before being moved to a Cisco Duo page. If there's a passwordless feature, we're not utilizing it.

Regarding challenges when using Cisco Duo, issues are usually client-side related, such as someone's phone not working correctly. 

Regarding Advanced Identity Threat Detection and Response in Cisco Duo, I don't believe we utilize it. I have received inquiries when I've authenticated from new locations, however, I'm not certain if that's part of this feature.

My impression of Cisco Identity Intelligence's capability to detect and respond to identity-based risks is satisfactory. 

I have not used Cisco Duo's conversational AI interface for admin tasks.

I would rate Cisco Duo overall as probably an eight out of ten.

The main use case for Cisco Duo is authentication.

I appreciate the mobile authentication feature of Cisco Duo; it's quite good. The features of Cisco Duo have benefited my organization because it's secure, provides a way of accessing the workspace, and it's easy to operate from mobile.

My experience with Cisco Duo's strong security authentication system has been easy; logging in is straightforward.

I do not think about how Cisco Duo can be improved right now, including additional features or enhancements.

I have been using Cisco Duo for about six months.

I would assess the stability and reliability of Cisco Duo as pretty stable.

Cisco Duo scales with the growing needs of my organization; we haven't seen any complexity or issues so far.

I evaluate customer service and technical support as quite good.

Positive

Before adopting Cisco Duo, I was using a homegrown solution to address similar needs. I transitioned from our homegrown solution to Cisco Duo because it's Cisco; we've been using Cisco products for some time.

I have definitely seen ROI by using Cisco Duo because we used to have our own homegrown solution, and this is far better than that.

My experience with pricing, setup, costs, and licensing is that I do not get into pricing much; I leave it to procurement, but I think it's very competitive.

We use other Cisco products such as firewalls, and I find them competitively positioned, although I need to watch out for companies such as Palo Alto, as prices vary across different companies.

I have not considered any specific products to use instead of Cisco Duo.

We have a few employees using the traditional way of accessing and securing, which had some challenges; before the solution, people put a lot of effort in, and that's one advantage we have using Cisco Duo.

The flexibility and integration of Cisco Duo were a big advantage when selecting it over other solutions, and specifically, we can introduce user-level security for specific databases.

My experience with performance, cost, support, and scalability is that performance is quite good, and I do not see any issues with scalability. My experience with deploying Cisco Duo is positive; we got good support from Cisco. I would definitely recommend it to other organizations considering Cisco Duo.

I would rate Cisco Duo overall a nine.

Our main use case for Cisco Duo is multi-factor authentication, specifically setting up Zero Trust for different users within our organization.

Duo features have specifically benefited our organization by allowing us to add security measures. Whenever you add something security-wise, it can add either more complexity or slow down access. Anything that we could quickly use simply and not have any interruption while trying to access a website has been beneficial.

The features of Cisco Duo that I prefer the most include the one-time passcodes and the push notifications, which are much quicker with Duo for some reason, making it my favorite aspect from a user experience standpoint. 

To improve Cisco Duo, the biggest consideration is the licensing standpoint; the most common issue I've found is customers not setting up the Active Directory sync properly, leading to inflated licensing usage when they try to delete inactive users that are still being charged. An additional feature that should be included in the next release of Cisco Duo is a password manager.

I've used hte solution for five years.

There has been no downtime, crashes, or performance issues with Cisco Duo.

Cisco Duo scales with the growing needs of our organization by making it easy to acquire more licensing, especially with an enterprise agreement, which allows built-in growth and minimizes worries about licensing as we expand. 

We have expanded usage of Cisco Duo; it has been smooth, and I have no complaints there, but to be fair, we are very familiar with Cisco ordering processes.

Compared to Cisco, the general support I experience is fantastic; I have no complaints about it.

Positive

Prior to adopting Cisco Duo, I was using Okta to address similar needs.

What stood out to me in the evaluation process when comparing solutions was Cisco Duo's simple integration with the Cisco ecosystem and the helpful documentation and learning resources available for our managed service team, especially a dropdown menu in the Duo dashboard that provides useful learning material.

The Active Directly sync is a bit difficult during implementation. Other than that, the deployment is smooth.

I can say that I have seen negative ROI with Cisco Duo since it adds an additional cost for customers who may find alternatives through Microsoft Defender; however, existing users of Duo remain happy with it and the integration with the rest of Cisco.

My experience with pricing, setup costs, and licensing has been complaint-free, although the biggest threat to Duo is Microsoft's EA, where their version of Duo is integrated, causing many friends to feel forced to stay within that ecosystem due to the reliance on calling, email, and Office.

Before selecting Cisco Duo, I considered Okta, which I found to be more expensive; they do have great features regarding identity and the app dashboard. However, in the end, mostly we have feature parity. 

Also, the way Microsoft integrates their enterprise agreement obligates users to stay with it rather than paying for additional products.

I did not purchase the product on AWS Marketplace.

Regarding new features or functionalities in Cisco Duo, we have not adopted anything recently from the end customer standpoint; we've had that setup from day one. 

I evaluate the benefit of having a complete passwordless environment in our organization by acknowledging that we have not gone passwordless yet.That will be a next step, although we want to learn more about it before implementation. My hesitation to going passwordless is due to a lack of knowledge and time to learn about it and implement a process to convert everybody over. Many of our internal employees aren't even using password managers, which is concerning, so transitioning them straight to passwordless is a challenge. 

We do not utilize the Advanced Identity Threat Detection and Response in Cisco Duo. We're primarily using Cisco Duo for multi-factor authentication, setting up different security levels for our IT team and different groups for access to various internal resources, however, we haven't implemented anything advanced with detection or response. 

I have not used Duo's conversational AI interface for admin tasks. 

My advice to other organizations considering Cisco Duo is to get the provisioning dialed in before deployment to avoid being hit with overages, as this has been the main struggle we've encountered, which I've seen in other organizations as well. 

On a scale of one to ten, I rate Cisco Duo a nine.