Cisco Duo Reviews

You don't need any other Cisco security products in order to use it. That's what makes it easy.

Normally, people use it for multi-factor authentication. It's an easy-to-install multi-factor authentication platform.

Regarding the valuable features, I would say that Duo Security is easy to use, has speed, and is dependable.

It would be nice if there was a biometric option rather where you could accept with a fingerprint. Like, in an iPhone, they have fingerprint authentication and face ID. It would be nice if there was a biometric acceptance as opposed to just clicking and accepting.

I have been using Duo Security for thirteen years. I am a distributor of the solution.

Regarding stability, I don't know if that comes into question. With my clients, I haven't seen them facing stability issues.

I have seen it deployed in an organization with 50 people and another with 5,000 people.

I love the solution's technical support. Regarding the adjectives I would use to describe the support, I would say that the support was professional and accommodating. I wish that the support would be a little bit more prompt and a little bit more flexible because there are certain things that they will do and certain things they won't do. Then they push what they won't do back down to the distributor.

I also wish that they consider us as distributors because we're not the traditional partner. It's almost like we are Cisco. I wish that we could share more resources behind Cisco Firewall and behind Cisco's resources. I rate the support an eight out of ten.

The reason we chose Duo Security over its competitors is because it's a freebie that you can try and see how it goes. There is also the ease of integration with Duo Security. I don't really know of any other MFA that is as simple. With Duo Security, it's like, here's your authorization, and you need to click on the yes or no options.

I would say that the solution does increase security because it does require MFA, and as long as the company enforces it installed on a specific device, it works.

It does not secure my infrastructure from end to end and detect or remediate threats. It's not the function of the product.

Regarding my assessment of Duo Security for establishing trust for every access request, no matter where it comes from, I would say that it is absolutely dependent on how the company deploys it. If the company says just deploy Duo Security on an old device, then it's kind of a hope.

 The whole point of having Duo Security is that it considers all resources to be external. 

Multi-factor authentication in general helped my organization improve its cybersecurity resilience. Any MFA will do that.

I would tell those considering having Duo Security in their organization that it's easy. You don't need to have every other Cisco product out there since I know that, for a fact, you can do it with Sophos and Fortinet. You can do it with other products, not just Cisco.

I rate the overall product an eight out of ten.

We were really looking for two-factor authentication to secure our applications. We are basically looking for it to reduce risk.

I am in the retail space at a company with more than 2,500 employees.

It is SaaS. For VPN, we have our on-prem RADIUS servers, and there is an agent on our servers for RDP.

I definitely had some places where employees had password breaches in other locations, and it saved us there.

It has definitely decreased our security risk.

It does a really good job of helping workers feel safe, secure, supported, and included. In the beginning, it was new to everybody, so there was a little bit of friction with the onboarding. However, after everybody got used to it, they were quickly able to run with it and had very few problems using it. This has definitely been important for us. 

Duo has helped us remediate threats more quickly by having one spot to look at. We can see whether a user authenticated it from somewhere or if they were denied a two-factor request.

The most valuable feature is just the ease of use. Out-of-the-box, there are so many integrations that are really easy to set up and use in a matter of minutes, depending on what the application is.

It establishes trust with every integration or any sort of application that you are using, whether it is VPNs, Azure AD, or remote desktop.

Duo provides single-pane-of-glass management. This is pretty important, especially if you are trying to respond to a security event. You don't want to look at different places and potentially forget to look at one spot. Now, we can have all our logs in one spot.

The single-pane-of-glass management does a really good job of optimizing the user experience, especially with the updates that they provide. They really take in customer feedback. I have been on several customer feedback panels before, and they do surveys. They are constantly improving the product.

They could just continue to add more integrations.

I have been using it for about seven years, since 2015.

It is pretty stable. They are really proactive. So, if there is an issue with a certain cloud instance or feature, they are proactive. They email you and tell you what is going on, sending updates. Stability-wise, we have hardly had any issues using them. It hasn't affected our production at all.

Maintenance is minimal. There are some agent updates that you need to do every now and then, but for the cloud stuff, that is all taken care of.

It is really scalable. It is easy once you get an application in. You can import users from Active Directory and enroll users really fast.

I have only had to use them a couple of times. Every time, support was pretty easy to use. I would rate them as nine out of 10.

Positive

We previously didn't have any sort of two-factor authentication. We were just looking for more security so people wouldn't be reusing passwords or have data breaches. 

Earlier, we had solutions in the cloud and on-prem. So, it just helps having it in one spot. We can make sure any applications that we are using have been secured.

The deployment took two months. We did a proof of concept, which didn't include that time. That time was just for the first application that we did, which was about two months. Then, as we grew into it, we added more applications so time was added as well.

We have seen ROI, but I wouldn't know what that metric would be. I don't have an off-hand, hard metric for that. It is for the unseen risk, and how do you measure an unseen risk?

It definitely offers resiliency. If you are managing all your applications in one location, you can lock people out of it. So, it is just a fast way to remediate any sort of security issues. It has been important for reducing all the risk that comes with users having access to internal applications or cloud applications.

It has a fair pricing model. I know they have different tiers, but it would be nice to have different types of licenses for certain groups of users in our organization. That way, we wouldn't have to lump everybody into one group. That would be also one complaint.

We did evaluate other options. Since it was so long ago, I can't remember which other ones we looked at, but I do remember they were not as easy to implement.

We chose Duo Security for its ease of implementation and the number of applications that they are integrated with.

Definitely take the end user process or perspective into account when trying to choose something. I feel like that will make or break a product.

We did VPN. Network connectivity was a requirement for VPN. In that regard, it would be easy.

I would rate it as nine out of 10.

A colleague and I conducted some market research, where we found the solution and implemented it according to our needs. We installed the agents in our server, which communicate with Duo Security and send a prompt to our mobiles which is very convenient. We can also use the authenticator with other products and integrate it with a password reset disk. The product covers all of our needs.

The solution allows us to cover significant organizations and audit organizations with very high-security demands. At that level, security is non-negotiable, and Duo Security provides a second layer multi-factor server authentication, easy implementation, and Microsoft integration. 

The integration with Azure Active Directory and the AWS cloud is amazing, as most products nowadays require the creation of a customized integration. With Duo Security, it was more like native integration, and it took me five minutes to register.

The solution is straightforward, requiring minimal training and expertise to operate; IT staff have no problem understanding it.

The GUI is excellent, and the solution has valuable features, including policies and easy integration. It's a fantastic product.

Cisco owns Duo Security, and they are trusted everywhere, so establishing trust for access requests is never an issue. This is a major factor because when it comes to security, the solution must come from a trusted organization. We don't want to place our security in the hands of unknown third-party organizations; data leaks are a genuine concern. 

I can't give specific details of my organization's security risks, but I can say that Duo Security has eliminated trust from my organization's network architecture. 

I'm amazed by the product, especially by the ease of implementation. One of our major clients was equally impressed with the product. We use this solution to secure our network, which meets all our needs.   

Compared with other products, Duo Security is excellent; I'm very impressed, and so are my colleagues. I can't speak highly enough of this solution. The support of hybrid work is vital nowadays, as many organizations are moving from on-premises to cloud and hybrid environments, so it's important for the product to be compatible with both environments.

In the enterprise segment, we require many solutions to defend against different threats, with each system responsible for its own security function. Duo Security remediates the specific threats we need and has all the necessary features. 

I would rate the solution a 10 out of 10 in this area. 

Integration with a product such as Microsoft Sentinel would be great. As the product continually improves, I'm unsure if this feature is available.

We have been using the solution for two years. 

The solution is 100% stable.

I work with many products, and I've realized that the ones based in America run SMS and phone call communications through Twilio. As we are outside America, Twilio isn't correctly integrated with our local ISPs, so it has some issues with our IPs. This can impede our communications and is an issue I've faced multiple times because of Twilio.

The platform is highly scalable, and Duo Security is constantly improving its product; I receive weekly emails about new features and improvements they have made.

The support staff are fantastic, they're very impressive and I would rate them a 10 out of 10. 

Positive

We use the native Microsoft Authenticator and implement Duo Security as an additional layer of protection.

The initial setup is straightforward; Duo Security provides excellent documentation and support compared to other companies. This solution can be deployed in a day.

I deployed the solution myself using the provided documentation and sometimes reached out to support. I never had an issue, and implementation took just two days.

We definitely received an ROI; the solution improved our security by perhaps 70%, and this particular landing zone requires significant protection.

I only need the solution for IT staff, which makes it relatively cheap. If I deployed it for the whole company, it would be costly, so it depends on the number of users. Duo Security is affordable compared to other products in the segment.

I don't exactly remember which other solutions we considered, but we used G2's platform's reports to evaluate them.

I would rate this solution a nine out of ten. 

The maintenance of network connectivity depends on the complexity of the organization. It is easy to implement for our company and our architecture, but it wouldn't be as easy for a more complex network structure like a bank. We use the SaaS version of the product, so it's straightforward to implement and maintain. 

Our staff weren't used to using MFA, so it was initially frustrating for them, but this is a security requirement for us, and they adapted to it.

I would advise leaders looking to build resilience in their organization to implement another MFA product like Duo Security. 

At this point, the primary use case of Cisco Duo is to secure access to systems, applications, and data through multi-factor authentication (MFA), and we use Cisco Duo, which we also provide to other clients. We implemented it and use it ourselves. The IT and finance departments should be involved in the process.

Simplified Access Management with a centralized admin control, security remote access even with their BYOD etc.

All features of the solution are effective, Duo supports BYOD policies by allowing users to authenticate securely from their personal devices. This flexibility allows employees to work from anywhere while ensuring that only secure devices can access corporate data. This has been very effective for our organization, and we have not encountered any issues. We use Cisco Duo and provide it to our clients as well. We implemented it and also use it internally. The IT and finance departments should be involved.

I found some issues yet do not remember them specifically. There was an project requirement related to facial recognition integration imbedded in duo.

I have been using this solution for two years.

The stability of the solution is okay. We have not found any issues.

Until now, we did not find issues related to scalability as we did not implement the solution at a large scale.

The customer service is okay. However, the response time could be faster.

Positive

The initial setup consists mostly of demos, so it is not very hard to implement. 

Additionally, there is also online support available. The setup took around a week, depending on how big the infrastructure is.

The setup cost is reasonable, estimated at around six euros per month.

We did not find any issues. The clients who want to acquire this product need to change something in the security infrastructure by implementing MFA security authentication, like Duo, and so on. My overall rating for the solution is ten out of ten.

My primary use case for Cisco Duo revolves around multifactor authentication, which serves as a secondary layer of security for all users within our organization.

The authentication and single sign-on features of Cisco Duo have been particularly valuable for enhancing user identity verification and providing an additional layer of security for our organization.

The product price needs improvement. 

I have been using Cisco Duo for approximately six to seven years. I am using the latest version available.

I rate the platform stability a nine. 

We can scale Cisco Duo up or down to accommodate our company's requirements. Around 120 executives in our team utilize it. I rate the scalability an eight.

While implementing Cisco Duo may require additional time for secondary multifactor authentication, it has significantly enhanced our organization's security posture, providing valuable returns in terms of heightened security measures.

I rate the product pricing a seven out of ten. 

The platform plays a crucial role in supporting our organization's remote access security needs by serving as the secondary email security for our VPN, thereby enabling secure remote access for our employees.

It has continuously evolved by introducing new solutions and products to address emerging security threats in our industry, demonstrating its commitment to staying ahead of evolving security challenges.

If the pricing aligns with their budget, I recommend considering Cisco Duo for its robust security features and scalability.  It is highly adaptable and scalable, making it suitable for organizations of various sizes within the industry. Thus, there are no significant considerations to be made regarding infrastructure compatibility.

I rate it an eight out of ten overall.

On my end, Cisco Duo suits my account needs well. The application remains in place. We generally apply Cisco Duo across various use cases. Many customers, including banks and private organizations, use it for enhanced security, particularly in financial and general security tasks.

I am interested in adding auto-admin services and incorporating icons for easier navigation. This could contribute to a new business idea platform. I have seen the features, and they make things easier, resolving issues from before. The platform has been updated, and there's now another link in my platform for media access.

When it comes to improvements, the UI can be more user-friendly, and there is room for easier navigation. 

There could be enhancements in customization. I haven't had issues with storage or backup, but I am open to improvements in customization functionality. It's not my environment, but I see possibilities for improvement in the deployment of funds.

I have been using Cisco Duo for the past year. Customers request server protection using various servers, and it can integrate with applications. It is an MFA solution, designed for server access and data security.

Typically, I manage things directly from the GUI, and I handle whatever comes up. So far, stability has been an issue, but I am not the creator of the solution, so I cannot predict future occurrences. 

Generally, it has been fine without any notable issues, but the future is uncertain. I would rate it 8 out of 10. 

It is scalable and I would rate it 8 out of 10. Regarding the size of your customers, they are mostly large enterprises.

We haven't encountered any significant issues so far. The only time we need to contact support is when something arises, and they promptly address it. Everything else has been running smoothly.

Neutral

I would rate it seven because it comes with numerous features that require continuous upgrades. I have observed the need for consistent updates in the inventory. It is beneficial for newcomers to the platform, as data is continuously added, and automation has reduced the effort required to find information. It roughly takes 12 hours to be deployed.

I am not aware of the pricing. There are two departments, and I don't have any information about them.

Cisco Duo effectively safeguards against customer factors, such as unauthorized access attempts or server breaches. It provides a high level of protection, ensuring only authorized individuals have access to the environment. I am confident in its security features.

I would rate it 8 out of 10.

I work in an institution with about 6,000 people. I'm a telecommunications engineer. I use Duo Security as my access point when working remotely. Because I'm a telecommunications engineer, I have to have access to my systems remotely, and our VPN client requires that we go through second-level verification, for which we use Duo Security. 

Ours is on-prem. We have on-prem Duo Security. We do not use cloud at this time. 

The benefit of Duo Security, for me, is the very easy remote access. I don't have to go through repeated steps to log in to my platform, and it's the same process every time. It works quickly, and it's just that simple.

When it comes to securing our infrastructure from end to end, I wish I could speak more in-depth about that. I do know that Duo Security does identify me as a user, and the folks that need to track who's using it, when, and why. I know that there are very detailed and well-designed reports to let them do that. I am not on that side of Duo Security. Again, as a user, the best part is the ease of use. 

At the moment, the ease of use is what is the best feature for me. Once it has been set up and the security can hoc to my mobile device, it's very simple to use my single sign-on, get prompted for a Duo Security, push, go to my phone, accept the push, and I'm done. It's a very simple process. 

The only thing I can think of to improve for tech support is to have a dedicated engineer but then I would get an engineer that has priorities in one area or another and maybe not the scope I need.

I like the fact that when I open a ticket, I'm not getting the same caller calling back. I like the variety of support that Cisco offers.

Opening a technical assistant's request is a little challenging at times. I wish that the Cisco website could understand who I am from the chart and just let me in rather than forcing me to pick out my contract number, my address, or something like that. They should make it streamlined, make it simple.

I have been in this current position with Duo Security for two and a half years.

To my knowledge, we are relatively stable. I know there are times when in-house we may have difficulty with servers, connectivity, or databases, but it only happens sporadically. I think in my experience, we've had Duo not work maybe once or twice in the last two and a half years. It usually results in rebooting a server.

When we speak of clients on which Duo Security is deployed, every user in my environment typically has a cell phone and a laptop and we use mobile push. I believe we do use PIN capabilities, as well, but primarily we use mobile push. I suspect that it's on a PC mobile platform.  

On average, Cisco's technical support is very good. There are times that I need to go through escalation processes, but once I escalate it, I know that I'm going to get the service I need. The more challenging part for me is defining the problems so that the technical solution reps can help me solve them. 

My rating for Cisco technical support would vary depending on what they are supporting for me. I would say they've never dropped below, say, a 7.5, but pretty consistently range in a nine out of ten category.

I think Cisco support works very hard to satisfy my needs as a customer rather than frustrating me.

Positive

I believe that they did use a different solution. I actually believe that we did not have multi-level verification on our VPN login when we started out. As a result of COVID, it became necessary to have multi-level verification. That was when Duo Security was introduced. I also understand, this was prior to my employment, that Duo Security was enacted in less than seven days. 

As a case for return on investment, I would stretch my exposure and say that the return has been remarkable because we went from full-time, on-premise workers, to full-time remote for everyone for several months. Subsequently, many of our staff now work a hybrid schedule, and Duo Security makes it entirely possible. 

When it comes to pricing, the only thing I can say is that working in education, when you buy a product, it has to have value. My assumption is that Duo Security has a great deal of value for its cost. 

To advise somebody about Duo Security, I would say it works. It works. 

I have not experienced another security program like Duo Security. I don't have a way of rating it other than to say, I'm happy with how it works, and it makes my job easier. 

I'll give it a 9.25 out of ten. 

We use it for multi-factor authentication. That's the only use case we have now. We're not using it to its maximum capabilities but we'll use it for more functions moving forward.

Duo Security has improved our cybersecurity resilience. Multi-factor authentication gives us another layer of protection. Having another layer of security is very important for us.

Duo Security establishes trust for every access request, no matter where it comes from. This is something that's absolutely needed.

It's easy to deploy. It's easy to manage. It's easy to integrate with other applications. 

We also use it for single sign-on with Meraki and VPN access for non-Cisco firewalls, but we're now migrating to Cisco firewalls. It's easy to deploy, and it works.

I'm not using it as much as I could. So far, it has everything I need. I don't have any requirements or improvements. Everything is working smoothly, and we're happy with it.

We have been using Duo Security for about two years.

Its stability is great.

We have 1,500 users that use Duo Security. We're planning to use Duo Security for more applications, but the number of users won't increase anymore, so in terms of scalability, I don't think we'll have any issues.

We have opened some cases with Cisco for questions and things at all, and they were very helpful. They're very good. They answer questions quickly, and the people who work there are knowledgeable, so I can't complain. I'd rate them a ten out of ten because I got prompt responses and knowledgeable people.

Positive

We were using Microsoft Authenticator before, but we had a lot of problems with that, so we had to move away from that. Initially, we didn't have any multi-factor authentication, so having a multi-factor authentication for multiple applications and services that we provide helps us in making our network more secure.

You synchronize your AD with Duo Security and create all the groups for access.  You send the emails to do the deployment, and you load the cell phone numbers. That's for the end-user side, and for the firewall, we have the proxies. We're using a proxy for one of the products. Our firewall sends RADIUS requests to the proxy, and the proxy communicates to Duo Cloud. The virtual machine deployment for the process was very easy. The configuration takes a few steps, but it's easy.

We've both on-premise and cloud deployments. We're using the tool on the cloud, but we don't have any infrastructure on the cloud.

We did the deployment ourselves.

We have seen an ROI. The cost of not having it means you're vulnerable to hacking and other things. Nowadays, multi-factor authentication is required for insurance. It's a must now.

It's very simple. Its price is fair. We use the hardware tokens as well. You get what you pay for.

In terms of licensing, Cisco has very complicated products, but Duo Security was surprisingly easy. The licensing model is easy. The license is based on the intent. You can see how many licenses you have. It's one of the easiest solutions I have deployed, so I'm very happy about it. Every other Cisco product—such as switches, APs, wireless, and controllers—has a very complicated license model. The new smart license model doesn't always work. It's very complicated. The vendors will put your license somewhere else. You need to talk to vendors. It's complicated, but Duo Security licensing is simple.

We evaluated RSA, Microsoft, and Duo Security. We evaluated these three, and we realized that Duo Security had better reviews, and it was easier to deploy and cost-effective, so it made sense to use it.

Overall, I'd rate Duo Security a ten out of ten.